NYMO GROUP LTD

Nymo Expense Manager

Nymo Expense Manager is a cloud-based solution for seamless expense tracking and approval. Users can submit and approve expenses online, ensuring compliance with company policies, improving efficiency, and simplifying the expense management process. Available on both web and mobile platforms.

Features

• Streamlined online expense processing and tracking
• Easy employee onboarding via Workspace Apps
• Policy enforcement and mileage cost calculation
• Fast approval process for efficient sign-offs
• VAT control, HMRC compliance, and duty of care
• Mobile app or browser for time-saving access
• Store receipts in offline wallet for claims
• Instant messaging for quick query resolution
• Export data to third-party finance systems
• Real-time dashboard and integrated Excel reporting

Benefits

• Enhance operational efficiency and reduce costs
• Quickly submit expense claims on the go
• Control policies to reduce overspend and forecast
• Ensure HMRC compliance for accurate VAT reporting
• Accessible on iOS, Android, and Windows devices
• Minimize errors and duplication, saving time
• Fast adoption with minimal business disruption
• Resolve queries quickly, reduce bottlenecks
• Identify spending reductions through insightful reporting
• Capture and attach receipts to improve visibility

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

892530095372612

Contact

Amir Rashid
07887777040
tenders@nymogroup.co.uk

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Financial
        • Travel and Expense Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Nymo Expense Manager integrates with financial, HR, payroll, and ERP systems but can also function as a standalone service. This flexibility allows businesses to streamline expense management with or without existing software integrations.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Internet connection (broadband or higher)
  • Compatible web browser (Chrome, Firefox, Safari, or Edge)
  • Mobile device with iOS, Android, or Windows support.

User support

• Email or online ticketing support: Yes
• Support response times: Our support team is available Monday to Friday from 9am to 5pm, excluding Bank Holidays. Response times depend on the severity of the issue: for P1 (critical issues), we respond within 1 hour with hourly updates; for P2 (high priority), we respond within 1 hour and provide updates every 4 hours; for P3 (low priority), we aim to respond within 4 hours and provide daily updates. Weekend response times may vary depending on the availability of the support team and the urgency of the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer three support levels to cater to different customer needs. The Basic Success Plan provides online support with case submission and access to our self-service Knowledge Base at no additional cost. The Standard Success Plan includes enhanced reactive support, offering telephone and email assistance, priority response times, and extended support hours. Larger customers also receive a named support analyst to handle the majority of support queries. This plan is charged at 15% of your subscription fee. The Premier Success Plan provides proactive services, including access to a Customer Success Manager and quarterly/annual reviews, and is charged at 25% of your annual subscription fee. Higher-tier plans include additional support, such as a technical account manager or cloud support engineer, whereas the basic plan does not.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We’ve designed our implementation process to ensure a smooth and seamless transition to Nymo Expense Manager, offering support every step of the way. Our FlightPath implementation approach follows a clear set of milestones: first, you’ll get started by familiarizing yourself with the product and the process. Then, during the preparation phase, we’ll help configure your system to ensure everything is ready for deployment. Training follows, where you’ll learn about the product's features and train your team. We then move to validation, ensuring the system meets your expectations before launching it to your team. Finally, we conduct a review to check on progress and ensure everything is functioning smoothly. Throughout this journey, we provide online training, user documentation, and hands-on support to help you get the most value from the service and ensure the process is efficient and effective.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, users can extract their data by using the custom export feature within the software to generate reports. Additionally, we can provide a backup of your database in SQL format and offer a zip file containing all receipts submitted before your account data is deleted. This ensures that you have a complete copy of your data for future reference.
• End-of-contract process: Documentation is provided to help your extract your data at no additional cost. Support can be provided to extract data on a time and materials basis. Data is then deleted 90 days after your subscription end date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app allows users to easily snap photos of receipts or tickets, capture expense details, and submit claims on the go. While the desktop version provides full access to all features, the mobile app focuses on quick, on-the-move expense submissions and approvals, enabling users to manage their expenses from anywhere.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can set up the service, manage users, and make changes to project details and VAT rates through the API. The API allows users to retrieve approved expense information as well. Setup is made easy with a comprehensive How-To Guide provided. Limitations include restrictions on certain admin-level changes, such as deleting records or altering core configurations, which must be handled through the main application interface.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Nymo Expense Manager is a load-balanced, multi-tenant service. Our load balancer continuously monitors system performance and dynamically adjusts resources to ensure that the demands of other users do not impact your service experience, maintaining optimal performance and reliability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can review service usage in real time dashboards from within the software. These show numbers of users, number of claims submitted, etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: A custom expense export can be easily set up in a range of formats including CSV, XLXS, XLS and delimited text. A range of standard export formats can be set up for standard payroll systems including SelectPay and Liberator.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • XLS
  • Delimited text

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We will use commercially reasonable efforts to make the SaaS available 24 hours a day, seven days a week, except for unavailability during emergency or routine maintenance.
• Approach to resilience: Nymo Expense Manager is designed with resilience in mind, utilizing a dual active-passive environment to ensure high availability and reliability. All hardware components are provisioned at an N+2 level or greater, providing redundancy and protection against failures. For further details, please contact us directly.
• Outage reporting: Users can subscribe to email alerts giving updates on scheduled maintenance and outages. We also provide all our users with a live dashboard so you can also review uptime statistics.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We implement role-based access control (RBAC) to restrict access to management interfaces and support channels, ensuring that users only have access to the resources necessary for their role. This follows the principle of least privilege, applying to all our services to minimize exposure and enhance security.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: Our security governance is not yet certified to a formal standard but we are actively working towards obtaining relevant certifications such as ISO 27001, Cyber Essentials, and GDPR compliance.
• Information security policies and processes: At Nymo Group Ltd, we follow comprehensive information security policies to ensure the protection of sensitive data. Our policies include data protection, access control, incident response, backup and recovery, and risk management, all aligned with industry best practices. We have a dedicated Data Protection Officer (DPO) and Information Governance Lead to oversee security practices and ensure compliance. Regular internal audits and security reviews are conducted to ensure our policies are followed. Additionally, we provide ongoing employee training to foster awareness and adherence to security standards. We are committed to continuous improvement and ensuring the highest levels of data protection.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nymo Group Ltd tracks the components of our services throughout their lifecycle using version control and change logs. All changes undergo a thorough assessment to evaluate their potential security impact, ensuring compliance with security policies. Changes are documented and reviewed to maintain service integrity and security standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Nymo Group Ltd assesses potential threats through continuous monitoring and vulnerability scanning. We evaluate security risks based on their severity and impact, deploying patches within 24-48 hours for critical vulnerabilities. We gather threat intelligence from trusted sources like security advisories, industry reports, and security vendors to stay informed and proactive.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Nymo Group Ltd identifies potential compromises through continuous monitoring, including real-time threat detection and log analysis. Upon identifying a compromise, we initiate an immediate response, investigating and mitigating the threat. Critical incidents are responded to within 1 hour, with updates provided regularly, ensuring rapid resolution and minimizing impact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Nymo Group Ltd has pre-defined processes for common incidents, such as data breaches or system outages. Users can report incidents via our support ticketing system or email. Once reported, incidents are investigated, and resolution steps are taken. We provide users with detailed incident reports outlining the cause, actions, and resolution.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.