AXIAL MEDICAL PRINTING LIMITED

Axial3D Insight

A secure, cloud-based digital image processing, segmentation and 3D modeling framework converting 2D image data to either a 3D digital file or a 3D printed physical model.

Features

• Fully managed service, hosted in the UK
• Image Exchange Portal integration for secure transfer of patient data
• Segmentation-as-a-Service, no specialist skills required
• Powered by machine learning (ML) algorithms and AI-assisted automation
• Full workflow and case management support
• Expert assistance provided for complex cases
• Per model pricing
• ISO 13485 and ISO 27001 accredited service
• Easy to use ordering platform
• Supports production of 3D digital and printed models

Benefits

• Reduce time needed to generate 3D models
• Enhance insights into the patient’s pathology
• Improve patient experience with patient-specific anatomical models
• Support multi-disciplinary team communication
• Facilitate pre-surgical practice and simulation
• Shorten time in surgery

£239 to £6,150 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.davis@axial3d.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

892557526103208

Contact

Jonathan Davis
07546012458
j.davis@axial3d.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • A standard browser
  • Connectivity to the Internet
  • Connectivity to Image Exchange Portal (optional)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All incoming requests are responded to within 1 business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Service Level Agreement (SLA) provides target production times for digital and physical 3D anatomical models, depending on model size and complexity. Customer Success Managers and Customer Service Engineers are available within business hours to support case production.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We will provide onsite onboarding and training to get you started, we also provide user documentation and our customer success managers will work with you to ensure you are getting the most from our service.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: On request, we can provide customers with an export of their data.
• End-of-contract process: Buyers pay for the services they use to the point of account termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is a web based application that allows the upload of DICOMs, viewing of order status and download of completed order data.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: REST API; Users must be authenticated; Users can; * Upload DICOMs; * Query Order Status; * Download Completed Order Data
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Our platform is cloud native and uses a combination of serverless and containerised components to ensure availability.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide information on the models requested, including status.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can download their data via the web application.
• Data export formats: Other
• Other data export formats:
  • DICOM
  • STL
  • OBJ
  • GLB
• Data import formats: Other
• Other data import formats: DICOM

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Digital Anatomical models will be available within 24 hours for standard cases and printed anatomical models within 48 hours for standard cases.
• Approach to resilience: This information is available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management access to services is restricted to specific staff - control is managed via MFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Accredited March 2021 - Recertified January 2024
• What the ISO/IEC 27001 doesn’t cover: N/A - no exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Internal policies made available to employees at induction. Regular review and update in line with ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service development lifecycle is aligned to IEC 62304 and ISO 13485
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Axial3D perform vulnerability scans on all frameworks and software components and monitor newsfeeds/vendor sites for patches.; ; Countermeasures are designed and implemented frequently to neutralise known/newly identified vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Axial3D engineering staff monitor various tools and log feeds to detect anomalous behaviour. The teams review authentication events and other data sources. More detail to specific questions available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Axial3D maintain a formal incident response plan that describes procedures used to respond to incidents - details are available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

  Fighting climate change

  Our technical platform is built with environmental impact in mind, with architectural decisions based on lowest impact computing options.

  Covid-19 recovery

  Axial3D's solutions improve patient outcomes on a global scale. During the COVID-19 pandemic, over 300 hospitals in 29 countries around the world have started to use our models because of the transformative impact they have on surgical planning, which fundamentally helps with reducing the backlog of surgeries that healthcare providers around the world are dealing with.

  Wellbeing

  Our anatomical 3D model outputs help to contribute towards a patient's well-being by helping them to understand the planned surgical procedure using a 3D model compared to a complex CT scan. Using this powerful visualization tool, the surgeon can clearly describe the patient's anatomy and explain the treatment planned. Patients can more easily understand the benefits and potential risks of the planned procedure thus contributing to their well-being and making a fully informed decision about the surgery.

Pricing

• Price: £239 to £6,150 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free model and service evaluation available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.davis@axial3d.com. Tell them what format you need. It will help if you say what assistive technology you use.