WellData
Database and Server Managed Services
WellData provides end-to-end cloud support services for private and public sector organisations, local authorities and universities. With over 25 years’ experience, we have grown alongside the Cloud as longstanding Oracle and Microsoft Gold Partners, continually adopting new technology and innovation in the migration to cloud-based servers and ongoing administrative support.
Features
- Managed Services for SQL Server, Oracle, PostgreSQL, MariaDB, MySQL, MongoDB
- Database and server support for IaaS: AzureVM, AWS EC2, OCI
- Database support for PaaS: Azure SQL, AWS RDS/Aurora, CloudSQL
- Proactive performance tuning, monitoring, patching, backup/restore, maintenance, healthchecks
- Database managed service for private/public cloud and on-prem
- Oracle support for WebLogic, OAM, eFinancials, GoldenGate, Reports and Forms
- Application support for iWorld Revs & Bens and NEC Housing
- Linux support RedHat, Debian, CentOS, Rocky, Oracle, Ubuntu, Fedora, openSUSE
- Database migrations between vendor platforms or to any cloud
- Azure infrastructure support covering security, resilience, performance and cost optimisations
Benefits
- 24/7/365 critical incident support
- Fixed price, fixed cost, no additional charges for managed service
- No on-boarding or transition costs
- 100% UK based
- ISO 27001:2022, ISO 9001, ISO 20001, Cyber Essentials Plus
- Designed to support University NHS & Local Authority business models
- Multi-cloud support across AWS, Azure, Oracle (OCI), Google (GCP)
- Flexible - add/remove databases/servers/applications at any time
- Named senior DBA (Database Administrator) assigned for every client
- Support for end-of-life database platforms
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ccs@welldata.co.uk.
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Framework
G-Cloud 15
Service ID
8 9 3 2 6 1 3 1 3 6 8 1 3 0 3
Contact
WellData
Cloud Sales Team
Telephone: 0800 389 4051
Email: ccs@welldata.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
Service scope
- Service constraints
- No, there are no constraints that prevent us from delivering the service in the exact way intended. Founded in 1999, we have experienced the growing relevance of the cloud, and have developed our cloud support accordingly whilst maintaining and developing the effectiveness of our on-site solution. As a result, although predominantly remote, we are able to travel to buyers’ premises to provide face-to-face support.
User support
- Email or online ticketing support
- Yes
- Support response times
- We provide 24/7/365 cover, with a formal response (from an engineer) to all queries offered within one working hour via our automated ticketing system. Any non-urgent queries received outside of business hours/weekends (0800-1800 Monday-Friday), such as service requests or information requests, would be responded to at the next available opportunity. However, all urgent queries and incidents would be responded to immediately as part of our 24/7/365 offering. Methods of response are formalised with the buyer as part of the relationship, including email, telephone and remote assistance, and all engineers can also refer to an Escalation Manager (including out-of-hours).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
The support levels provided are determined by the needs and requirements of the buyer and the relevant cloud-based systems.
Therefore, the level of support is customisable according to buyers’ needs, and is delivered under a fixed-rate, single fee basis, with a team of support engineers available 24/7/365.
We can commit to a combination of telephone-based, email, remote assistance and face-to-face visits to ensure we provide the most suitable solution for a buyer and their systems.
All assistive tasks and consultations are folded into the fixed and single price provision. A named technical account manager is also provided for each buyer, providing a single point of contact throughout the relationship, who will plan ongoing support and agree regular reviewing protocols to ensure the service meets the agreed standards. Named contacts from amongst our engineer team will also be assigned as part of their project delivery group, further supported by a rotating team of support engineers (who can refer to an Escalation manager if required).available 24/7 to address any escalated issues.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,574.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,229.00 | |
| Senior data engineer | £1,374.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior application operations engineer | £1,091.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,229.00 | |
| Senior infrastructure engineer | £1,374.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure operations engineer | £1,229.00 | |
| Senior infrastructure operations engineer | £1,374.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £1,229.00 | |
| Senior DevOps engineer | £1,474.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,229.00 | |
| Senior developer | £1,374.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Qas International
- ISO/IEC 27001 accreditation date
- Friday 10 October 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Qas International
- ISO 9001 accreditation date
- Friday 10 October 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 171ff0d4-e5f4-4997-a774-111aae912318
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 63c13b7e-354a-4d79-b384-86470290f448
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ccs@welldata.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.