Secure Remote Access Service (RAS) by SCC
The SCC, Secure, Remote Worker Access Service (RAS) provides a robust and secure mechanism for devices to access corporate data from an Internet connection. This enables flexible working arrangements that will suit business users working from multiple locations, which is particularly prevalent now and will increase into the future.
Features
- Secure VPN via WiFi, 3G, wired
- Choice of RAS implementation models
- End-Point validation & posture check
- Anti-Virus
- Security Patching
- Licensed on a per-user-per-month basis, so will flex up/down
- Console access for Customer
Benefits
- The Pulse application VM will work within any hypervisor
- Flexible point of entry for the number of users
- Protective monitoring aligned to NCSC guidance
Pricing
£4.95 a user a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 9 3 6 2 7 5 5 4 9 9 1 8 0 0
Contact
Specialist Computer Centres plc
Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Can be used in conjunction with Sentinel's Hosted Desktop, Managed Desktop and/or Exchange SaaS offerings
- Cloud deployment model
- Public cloud
- Service constraints
-
Appropriate VPN client software, files and certificates need to be installed on an appropriate customer client machine. Supported operating systems include Windows 7 SP1, Windows 8.1, Windows 10 and macOS. The RAS posture checking include anti-virus software version and definition update as well as operating system version.
The SCC Sentinel RAS solution is a TLS v1.2 tunnel with an encryption strength of 168-bit or greater, and a 2048-bit Diffie-Hellman exchange key. The service will not allow connections from systems that will only accept a weaker cipher. - System requirements
-
- Connect via an approved network connection
- Meet the requirements of the associated Code of Connections
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Priority Response 1 - 30 mins,
Priority Response 2 - 60 mins,
Priority Response 3 - 4 Hrs
Priority Response 4 - 72 Hrs
Support is available up to 24/7 - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- No
- Support levels
- Only one support level and all included within the SaaS offering for items under the scope of the service
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- All new customer opportunities are run as a project, as part of this there is a discovery and transition phase which help identify the customer requirements and bring them into the service. Transition, Project and Service Delivery Managers are also assigned to assist customer into the service.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Word
- Visio
- End-of-contract data extraction
- The virtual machine file, together with the configuration files shall be supplied to the Customer using either encrypted media as appropriate. SCC will then destroy all live and backup copies of the virtual machine file and data within our control in line with NCSC guidelines and provide written.
- End-of-contract process
- SCC will work with the Customer to create an exit plan and strategy within 3 months of the start of service. This is included in the price of the contract. The exit plan will define what happens at the end of the contract.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
-
- MacOS
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
-
QoS policies in place to ensure secure segregation is in place.
All customers and their users must agree to the Acceptable Usage Policy.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
Customers send a specific keypad locked USB HDD (unlock-codes-sent-separately).
The HDD is unlocked then plugged into the first Sheep dip server which is internet outward facing but not internally connected to the SCC Sentinel network. This server runs the latest up to date F-Secure’s AV and Malware protection program against the USB HDD. HDD is then connected to 2nd sheep dip box which is SCC internally facing only. This server runs the latest up to date Symantec End Point protection AV and Malware protection program against the USB HDD. Data is exported to the device securely sent to the customer. - Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- Separate management platform for accessing Customers. Management platform utilising firewalling and proxy layers to access Customers. Proxy layer contains different jumpboxes to access different management domains, which present different access methods to and from Customers. Customer tenancy severs require backend private VLAN interfaces for SCC Sentinel Management access and logging.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- IPS, Use of secure protocols TLS,SSH for services where possible, Private VLAN's to isolate Customer environments
Availability and resilience
- Guaranteed availability
- Service comes with a 99.95% SLA
- Approach to resilience
- Leveraging Sentinel's IaaS offering the RAS is deployed in a highly available, no single point of failure configuration. The service also makes use of SCC’s secondary Data Centre as a cold standby facility in the event of a disaster recovery scenario.
- Outage reporting
- Monitoring with SCC toolsets
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- The Sentinel management estate used by SCC is a physically separate estate with the same controls and security in place on the multi-tenancy platform. This service like the rest of the IaaS is accredited by the PSN.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 28/07/2015
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- PSN Assurance
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- All our security policies are aligned to and certified to ISO 27001:2013
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All our configuration and change management processes are aligned to and certified to ISO 27001:2013
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- SCC's vulnerability scanning and penetration testing policy documents the process and how vulnerabilities are proactively detected and remediated in a timely fashion. SCC performs monthly vulnerabilities across the Sentinel platform covering approximately 20% of the platform each month, ensuring the whole platform is covered twice within a 12 month period.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Protective monitoring is carried out in accordance with GPG 13 to level B (Deter)
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- All our incident management processes are aligned to and certified to ISO 27001:2013 as defined in HMG Cloud Security Guidance: Standards and Definitions
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Joint Academic Network (JANET)
- Health and Social Care Network (HSCN)
Social Value
- Fighting climate change
-
Fighting climate change
Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project. - Covid-19 recovery
-
Covid-19 recovery
SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved. - Tackling economic inequality
-
Tackling economic inequality
SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity. - Equal opportunity
-
Equal opportunity
SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks. - Wellbeing
-
Wellbeing
SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.
Pricing
- Price
- £4.95 a user a month
- Discount for educational organisations
- No
- Free trial available
- No