AKKODIS UK LIMITED

CIS Support Services

Modis (Akkodis) provides security cleared service delivery and customer centric support for Microsoft cloud services. Our cloud based proactive monitoring, service desk tools, Cabinet Certification Services and Project Management Office enable us to prevent issues before occurrences and coordinate all change requests and projects. Electrical Compliance and Certification of Cabinets.

Features

• System and Service Design
• Cloud Migration Design and Deployment
• Supporting infrastructure, design and deployment
• Proactive monitoring services
• Third party licensing and tenancy management
• Communications Cabinet Compliance Certification BS7671
• Facilitate security health check and risk accreditation
• TEMPEST, Joint Service Publication JSP604, 375, 440
• SCIDA Services - Coordination, Change Control Request Management
• Service Project Management Office, Data Centre Design

Benefits

• Fully scalable solutions for improved coordination PMO services
• Fixed monthly pricing structure of services
• Lower total cost of ownership
• Business continunity disaster recovery
• Management of planned outages for improved service delivery
• Improved onsite deployment cost management
• On-site service support, drawing office services
• Cabinet electrical testing and compliance certification
• MOD Compliance for new build and refurbishment projects

£350 to £1,850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uki-bids@akkodis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

894350964242929

Contact

David Bond Public Sector Team
(+44) 207 634 0100
uki-bids@akkodis.com

Planning

• Planning service: Yes
• How the planning service works: Modis International t/a Ajilon’s Cloud Migration Services help customers plan and migrate applications and data from their existing on-premise environment to the cloud. Throughout this phase Modis International t/a Ajilon aim to reduce the risk of outage and data loss during the process through our controlled step by step cloud implementation and migration plan. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be migrated and managed securely and seamlessly. ; Modis International t/a Ajilon will assess and document your entire environment to establish which elements are cloud-ready, and those that will need attention prior to migration.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Modis International provide online documentation, webinars, co-ordinated classroom or on-site floor walking activities to ensure that the user experience is delivered to a high standard. Our service desk is on hand to provide any additional support or ad-hoc training should the requirement arise. All user and system documentation is stored within SharePoint and can be access and amended anytime.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Modis International t/a Ajilon complete a detailed cloud readiness assessment that forms part of the cloud roadmap. This will provide a comprehensive overview of the steps that will need to be taken in order for a successful migration to be completed. Modis International t/a Ajilon adopt a hands on approach and ensure the maximum user buy-in is possible through our informative customer tools and interactive templates.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Modis International t/a Ajilon follow a robust transition process that includes extensive testing involving both technical and customer UAT teams. The test criteria will be agreed with the customer and followed accordingly. ; ; The quality objectives of testing are to ensure complete validation of the business and software requirements:; • Verify software requirements are complete and accurate; • Perform detailed test planning; • Identify testing standards and procedures that will be used; • Prepare and document test scenarios and test cases; • Manage defect tracking process; • Provide test metrics/testing summary reports; • Ensure the services are certified for release into the customer production environment; • Schedule Go/No Go meeting; • Require sign-offs from all stakeholders; ; The goal in testing these services include validating the quality, usability, reliability and performance of the application.; ; All of our processes are underpinned by our commitment to our continued ISO 9001 accreditation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our team of highly skilled, technical support analysts will be with you whenever you need them to provide hands on support. Our cloud self-service portal allows you to see the progress of your calls regardless of your location or device, tailored specifically to your needs. We offer dynamic dashboards and a customer centric knowledge base, offering a rapid resolution to many common faults.; Modis International t/a Ajilon's support is flexible and scalable enabling the buyer to adapt to market changes quickly. Our catalogue of services allow the customer ramp up, or scale back what they need through one simple portal. It also empowers the buyer to keep track of all associated IT costs and assets. As a recognised Microsoft Partner, we have expert knowledge in Office365, Azure, Exchange online and SharePoint and offer support through standard and bespoke Service Level Agreements, delivering KPI driven operational reporting through our online ITSM portal and Microsoft’s interactive service dashboards.

Service scope

• Service constraints: None. Modis International t/a Ajilon provide flexible supporting functions including remote assistance through interactive online tools, onsite engineer support and allocate resourcing for project deployment. Our services are available 24/7 and are totally flexible to our customer needs.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depending on the priority of the ticket, our response time will vary between 1/8/24 hours excluding bank holidays. This is dependent on individual client requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: All Modis International software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
• Support levels: Standard Service Levels 9-5 mon-fri,; Enhanced Service 9-5 7 days a week ; Premium Service 24/7 ; P1 IRT (Initial Response Time) 15mins, 4 hour fix ; P2 IRT 30mins, 8 hour fix ; P3 IRT (Initial Response Time) 45mins one business day fix ; P4 Service Request IRT 1 hour; Price is totally dependent on customer requirement and these factors will have a heavy influence on the overall price. ; Modis International can also deliver different managed services models including price per device, price per user and fixed monthly pricing. ; All our customers are allocated a Service Management representative to steer the service and provide ongoing Continual Service Improvement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 30/09/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015
  • ALP (Association of Labour Providers)
  • APSCo Outsource
  • EcoVadis
  • JOSCAR (Hellios)
  • RISQS - Rail Industry Supplier Qualification Scheme
  • SEDEX - Ethical Trading
  • UK Government Secure Facilities

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Modis is part of the Adecco Group which has set a goal of becoming a Carbon Neutral organisation by 2030 and we expect to reach this goal through concrete action outlined below: ; *Decreasing our use of electricity and fossil energy;; *Decreasing the amount of CO2 emissions through the reduction of air miles flown;; *Increasing the number of environmentally friendly cars in our fleets;; *Recycling stations available in every office; and; Use of recycled products e.g. branded face coverings we have used during the pandemic are all made from recycled bottles.; We recycle whatever we can – paper, ink cartridges, mobile phones and equipment. Currently, at least 50% of our stationery is from sustainable forests. Fair-trade and organic products are provided in all our staff kitchens. We have asked our cleaning companies to use environmentally friendly and non-animal tested products. Additionally, it is our policy to ensure the following: ; *Non-renewable resources will be conserved as much as possible;; *Recycled materials will be utilised wherever practicable and cost effective;; *Wastepaper will be collected separately from the main garbage and recycled;; *All toner cartridges are recycled via a charitable organisation;; *We use recycled toner cartridges; and; *Fluorescent light fittings are collected, removed and taken for recycling.; We are committed to minimising landfill and will recycle most office waste products; however certain wastes i.e. food will be disposed of using landfill. Wherever possible we will ensure that transportation and disposal of waste will complies with current safe practice.

  Covid-19 recovery

  Our teams remained fully operational during COVID-19, providing business continuity to our clients. We have developed and adapted business continuity plans to mitigate risk and provide practical action plans and strategies during this time for both our service delivery teams and client stakeholders. During this period, the Adecco Group continued to: ; *Supported 2,000+ candidates through exclusive redeployment programs from industry to other essential services roles ; *Explored and form new partnerships with organisations to form our talent community such as Student Edge ; *Engaged in thought leadership dialogue with state and territory governments with a focus on reskilling and redeployment. ; *Supported our colleagues and candidates with COVID-19 learning modules developed in consultation with medical advice and guidelines from the World Health Organisation (WHO) to ensure the safety of our staff and mitigate risk for our clients. ; *Provided advice and best practice protocols on returning safely back to work through the creation of a practical guide for a safe return to the physical workplace, providing a comprehensive best practices checklist that can be applied across different industry sectors and operations. This is now being adopted by the World Employment Confederation. ; *Supported candidates and jobseekers during COVID-19 (receiving an average of 1,000 enquiries per day to 5,000 at the peak of COVID-19), provided candidates with free job readiness training to help them re-enter the workplace with the necessary skills. ; *Online assessments and video interviewing tools are already in place in some parts of our business. We increased access and available licenses to implement online tools nationwide to ensure testing and assessments continue as part of our recruitment process.

  Tackling economic inequality

  Further to PPN 09/16, particularly section CSF2. Workforce Skills: we acknowledge many workers have retained their employment in the past few years, the relatively low turnover in many roles has left almost an entire graduate generation struggling for meaningful work that reflects their skills and abilities. At the same time, many of the in-demand roles across all industry sectors, demand some level of new media and IT skills – something our younger generations often have greater experience of than the more established workforce.; We will help support youth unemployment in several ways: ; *Opening Doors campaign, driving the social mobility agenda and ensuring a fair and open route to jobs for young people from all backgrounds. This manifests itself in our work with schools and higher-education institutions to assist with CV writing and interview techniques but has also driven a broader awareness of the advantages companies can gain from a strong apprentice or work experience programme; and; *Our Groups ‘Next Generation’ programme is a very successful alternative to the traditional graduate scheme approach many companies have taken in the past, which can leave participants with a broad base of knowledge, but little in the way of specific skills, and often no guarantee of a role at the end of it. Next Generation focuses its efforts on IT and technical services, and sources, selects, on-boards and cares for the workers, providing them with ongoing training as well as pastoral care, relieving the pressure on internal HR departments and delivering up fully-fledged recruits at the end of the programme.

  Equal opportunity

  As a people services, people focused organisation, our business is built on community and delivering social value across each of the communities we serve. Modis International Limited, part of The Adecco Group, drive Social Impact by activating three interrelated pillars. ; *Access to Work pillar uses our strengths to support people, whose working potential is currently under-realised;; *Access to Opportunity – we empower under-served youth by bringing our work closer to schools; and; *Inclusive Futures pillar parallels our efforts internally to be an influencer in our industry, to drive diversity and inclusion for everyone.; We actively work with employability partners, government, and local, national, and global charities to support reducing unemployment, talent development, upskilling and retraining. Examples of initiatives we support locally, nationally, and globally include: ; *Shelter – we are a key funder and transformational partner of Shelter’s GROW programme;; *Kickstart – we have also committed to supporting over 5,000 young people (16-24) through the Kickstart scheme;; *Creating Brighter Futures Programme – this youth empowerment programme is designed to improve pre-employability and employability readiness for young people;; *Win4Youth – we raise money for people in need through our annual sports initiative and have raised over €2 million through Win4Youth since 2010;; *ACP (Athlete Career Programme) – we have supported over 35,000 athletes from more than 185 countries in their permanent employment through this programme; and; *Partnerships – we work with both Job Centre Plus and Breaking Barriers where we offer training and support to enhance the prospects of local people.

  Wellbeing

  Across Adecco, we recognise the importance of wellbeing, both mental and physical. We have invested heavily in our ability to support staff, this includes providing accessible information to all, including tips and content relating to mental, physical, and emotional support can be accessed, including: ; *Links to content at websites such as Ted Talks, podcasts, food recipes that can boost moods and support mental development, tips to sleep better and longer, and a wellbeing hub with online therapy. ; *Physical Tips for workouts, challenges to get active, cycle to work, gym memberships, diet and food plans, fitness challenges, and various other methods of encouragement and support to maintain a physically active lifestyle. ; *Information on how emotional support can be provided from various sources if required and dedicated telephone lines for support. ; We know it is the respect, care, and support that you receive at work that can make a big difference to a colleague’s health, happiness, and wellbeing. We encourage candidates to take charge of their own health, happiness and wellness and give them the support needed to do this. Our leadership team has also initiated an awareness and education campaign to promote the wellbeing of staff and associates across the business to ensure that they are aware of the support that is available to them should they need it. This is supported by our specially trained Mental Health First Aiders, who are distributed across Adecco for easy access to all colleagues.

Pricing

• Price: £350 to £1,850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uki-bids@akkodis.com. Tell them what format you need. It will help if you say what assistive technology you use.