ZOHO CORPORATION LIMITED

ManageEngine Analytics Plus: AI-powered IT analytics and IT decision intelligence platform

Analytics Plus is an IT analytics and decision intelligence platform that transforms complex IT data into actionable insights. Its AI-driven engine consolidates disparate data sources, provides pre-built reports,dashboards for over 250 IT and business applications. It delivers unified visibility, predictive intelligence, and strategic decision-making across every layer of IT operations.

Features

• Consolidate fragmented ITOps with unified IT analytics platform
• Orchestrate intelligent agentic AI workflows with MCP support
• Decision intelligence platform for contextual and automated strategies
• Conversational analytics with GenAI-powered IT analytics assistant
• Contextual AI-powered intelligence across the IT stack
• Tailored complex analysis with no-code machine learning models
• Precisely forecast outcomes by incorporating real-time influencing metrics
• Simulate multiple scenarios for strategic foresight
• Identify vulnerabilities and inefficiencies faster with cluster analysis
• Augment threat detection & reduce false positives with anomaly detection

Benefits

• Gain complete visibility with unified IT analytics platform
• Blend data from multiple IT applications and data sources
• Analyse complex IT data instantly with LLM-powered actionable insights.
• Accelerate decision-making with AI-driven strategies that address bottlenecks.
• Get instant insights through natural conversations decoding complex analyses.
• Expedite root cause analysis by uncovering vulnerabilities & gain fixes.
• Auto-flag anomalous activities to instantly detect deviations
• Build ML-driven, scenario-based models to dynamically future-proof IT operations.
• Segment IT resources by shared characteristics to accelerate remediation.
• ‌Transform live IT metrics into intelligent triggers for automated actions.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

894871041852255

Contact

Corie Robinson
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no specific constraints to Analytics Plus. All service upgrades are performed automatically by ManageEngine with minimal to no service disruption. The service remains accessible during maintenance and upgrades. For scheduled infrastructure maintenance, we notify users 2–4 weeks in advance via user forums and in-product notifications. Planned maintenance typically occurs during non-business hours. Potential interruptions are communicated through email, product banners, and updates on status.manageengine.uk or status.manageengine.eu, depending on hosting location. Users require a stable internet connection and the latest versions of supported browsers to access the platform.
• System requirements:
  • Google chrome - latest 3 versions
  • Firefox - latest 3 versions
  • Safari - latest 3 versions
  • Microsoft Edge - latest version
  • Compatible with Windows, Linux, and macOS
  • Compatible with iPad, tablets, iOS and Android
  • Strong broadband internet connectivity
  • Dependency that appropriate licensing is procured.

User support

• Email or online ticketing support: Yes
• Support response times: With Classic support, you can reach out to our support team through email or chat during regional business hours with acknowledgement of support request within 8 hours. Classic support is included, free of charge, with your Subscription license of any ManageEngine product. In addition to the services included in our Classic support, our Paid Premium support gives you a single point of contact, quicker turnaround time, 24-hour multi-channel assistance (including telephone support) with acknowledgement of support request within 3 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can easily access the chat window on our website or inside the product. It provides a direct and convenient way to communicate with our team in real time, without requiring additional software or navigating external platforms. Through the chat interface, users can engage with knowledgeable representatives, ask questions, and receive immediate assistance, whether they need technical support, clarification on product capabilities, or guidance on purchasing. On holidays and weekends, any unanswered chats are automatically converted into support tickets within our ticketing portal to ensure timely follow‑up. This consistent availability helps maintain customer trust and ensures issues are addressed quickly, either resolved directly through chat or escalated as tickets when further debugging is required. Overall, the chat system enhances the customer experience and reinforces our commitment to reliable, high‑quality support.
• Web chat accessibility testing: The application has been tested manually for navigation and readability. Screen reader compatibility has been verified using the ChromeVox extension. While specific testing of the live chat widget with assistive technology has not yet been documented, we are actively working toward accessibility standards. The chat feature currently incorporates built-in accessibility features, including:; ; 1. Mouseless navigation:; The product supports mouse-less intervention, which allows navigation throughout using the following keys:; i. Tab to navigate forward; ii. Shift + Tab to navigate backward; iii. Enter/Return to select options; ; 2. Zoom controls and font size:; i. Users can adjust Zoom from 80% to 125% for any device size.; ii. Font sizes are adjustable (small, medium, large) to ensure readability and clarity.; ; 3. Screen reader compatibility:; Being text-based, the application works with screen reader extensions, reading aloud focused areas selected via Tab key or mouse click, making all content accessible.
• Onsite support: Yes, at extra cost
• Support levels: Analytics Plus offers two tiers of support: Classic and Premium.; ; 1) Classic Support; i. Standard support included with an active Analytics Plus subscription.; ii. Access via email or chat during regional business hours.; iii. Product updates, minor releases, and documentation included.; iv. Support specialists assist with cases and, if needed, provide remote sessions.; ; 2) Premium Support is an optional, paid support tier, priced at 20% of the subscription cost that provides enhanced services.; i. Includes all benefits of Classic Support.; ii. Single point of contact for faster resolution.; iii. 24×7 support via email, live chat, and phone.; iv. Support requests acknowledged within 3 hours; resolution depends on ticket severity.; v. Dedicated account managers and escalation teams provide proactive updates and expedite resolution.; ; Note: Onsite support can be provided when required; however, it is not included in the default license agreement and may be chargeable separately depending on the nature of the issue.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: After a customer signs in, Analytics Plus offers a comprehensive onboarding process customised to their needs.; ; 1. Guided onboarding: Step-by-step in-product walkthroughs help users import data, create reports, and navigate the interface without prior training. ; ; 2. Pre-built dashboards and templates: Ready-to-use dashboards for IT, business, and operations help users gain insights immediately after setup. ; ; 3. Product documentation: Comprehensive help guides, feature manuals, API documentation, and setup instructions are available online. ; ; 4. Video tutorials and webinars: Short product videos and periodic webinars help users learn best practices and explore advanced capabilities. ; ; 5. In-product tooltips and recommendations: Contextual tips, suggestions, and helper prompts guide users as they navigate Analytics Plus.; ; 6. Customer support: Users can reach support via email, phone, chat, and the customer portal (Pitstop) for assistance during onboarding. We also provide on-site health checks and training. ManageEngine also hosts user conferences for hands-on learning.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Email-based instructions and onboarding materials
  • Video tutorials and recorded webinars
  • In-product walkthroughs, tooltips, and contextual help
• End-of-contract data extraction: When an Analytics Plus account is nearing expiry or is scheduled for closure, users are provided sufficient time and options to extract their data securely.; ; Before the account ends, users can manually export reports, dashboards, and underlying datasets in supported formats such as CSV, Excel, PDF, or HTML from within the application. Administrators can also perform bulk exports by accessing individual workspaces and exporting critical views and tables.; ; In addition, users can leverage scheduled exports and email delivery to receive copies of reports and dashboards prior to deactivation. API-enabled customers may also extract data programmatically during the active subscription period, subject to permissions and usage limits.
• End-of-contract process: Once the contract period ends, in the absence of any renewal contract, the Analytics Plus license is deprecated to the personal (free) edition that is free for upto 1 user.; Upon termination of user account, user data gets deleted from the active database during the subsequent clean-up that occurs once every 6 months, if the account remains inactive. The data deleted from the active database will be deleted from backups after 3 months. During the offboarding process, we provide the option to export data and ensure that all sensitive information is securely transferred or deleted as per our privacy policy.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation for Analytics Plus is designed to be easily accessible and contextually available to users at every stage of their journey.; ; Onboarding documentation is primarily delivered through online, self-service resources. Users can access comprehensive onboarding guides, setup instructions, feature documentation, and tutorials via the Analytics Plus help portal upon signing in. Depending on the customer journey (direct purchase or completion of a proof of concept (POC)), relevant onboarding materials, including user guides, walkthroughs, and demo recordings, are shared. In-product guidance such as walkthroughs, tooltips, and contextual help further supports users during initial setup.; ; Offboarding documentation follows a self-service approach and is available within the Analytics Plus platform under account and support settings. Users can access step-by-step instructions to delete accounts, remove integrations, and export or manage data. If assistance is required, users can reach the support team through the portal for guided offboarding support.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Analytics Plus provides a responsive web interface across both desktop and mobile browsers. ; ; On desktop, users have full access to advanced capabilities such as dashboard and report creation, data modelling, and administrative configuration, supported by multi-pane layouts and detailed visualisations. ; ; On mobile browsers, the interface is optimised for smaller screens with simplified navigation and touch-friendly controls. Users can view, filter, and interact with dashboards and reports, but complex design, configuration, and administrative tasks are intended for desktop use. Mobile access is primarily suited for monitoring and quick insights, while desktop access supports comprehensive analytics and management.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Analytics Plus is accessed through a secure, web-based interface designed for ease of use and scalability. The service interface provides role-based access to dashboards, reports, data sources, and administrative settings through a unified console. Users can interact with data using intuitive visual controls, filters, and natural language queries, without requiring coding skills. Administrators can manage users, permissions, integrations, and usage from the same interface. The platform supports responsive access across modern browsers and devices, ensuring consistent usability. APIs and embed options extend the interface to external applications, enabling seamless integrations.
• Accessibility standards: None or don’t know
• Description of accessibility: Access to the Analytics Plus console is provided through a secure web-based login using valid credentials. After signing in, users can view and interact with features, dashboards, and reports based on their assigned roles and permissions, ensuring controlled and secure access.; ; It incorporates built-in accessibility features to support inclusive use:; 1. Full keyboard-only (mouse-less) navigation using Tab, Shift+Tab, and Enter/Return keys; 2. A text-based interface compatible with screen reader extensions; 3. Proper HTML language attributes to help assistive technologies interpret content accurately ensuring the platform is accessible to users with motor, cognitive, or visual impairments.
• Accessibility testing: ManageEngine is working to reach WCAG accessibility standards for Analytics Plus Cloud. We are yet to perform any interface testing with users of assistive technology.
• API: Yes
• What users can and can't do using the API: What users can do:; Use the Analytics Plus API to import and manage data, query reports and dashboards, create and modify reports, embed analytics securely, automate workspace operations, manage users and permissions, and retrieve audit logs and metadata.; ; What users cannot do:; The API cannot change system-level settings, bypass role-based access, access unshared workspaces, replicate UI-only actions, execute ML/AutoML or scenario analysis, or run external scripts.; ; Technical usage:; APIs use HTTPS (REST), require an Auth Token, support a single active token per user, and allow up to 100,000 calls/day (plan-based).
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise Analytics Plus extensively to align with organisational requirements. ; ; 1. Dashboards and Reports: Users can personalise dashboards and reports by adding or removing widgets, selecting visualisation types, applying filters, and modifying layout and formatting options.; ; 2. Data sources and integration: Users can connect to a wide range of data sources, configure import schedules, build custom data models, and create tailored queries to shape how data flows into the platform.; ; 3. User permissions and access control: Administrators can define custom roles, set granular permissions, and manage access levels to control who can view, share, edit, or delete data, reports, and dashboards.; ; 4. Interface customisation: Users can customise components using intuitive drag-and-drop builders and configuration settings, enabling code-free tailoring of visualisations, filters, and interactive elements.; ; 5. Governed customisation rights: Only administrators or users with authorised privileges can modify system settings, design components, and workspace structure to ensure secure and compliant customisation.; ; 6. Re-branding and white labelling:; Analytics Plus supports re-branding in paid editions. Logo re-branding allows organisations to replace the Analytics Plus logo within the application and on exported or embedded reports.

Scaling

• Independence of resources: Each customer’s data is securely isolated at the application and database levels through logical segregation, ensuring complete tenant separation. Analytics Plus runs on enterprise-grade, highly available cloud infrastructure designed to deliver 99.9% service availability. Automatic scaling of compute, storage, and bandwidth ensures one customer’s demand does not impact others. Continuous monitoring, intelligent load balancing, and optimised resource allocation maintain consistent performance and low latency. Built-in redundancy, multi-server backups, and geographically distributed disaster recovery capabilities ensure uninterrupted service, even during peak usage or unforeseen events.

Analytics

• Service usage metrics: Yes
• Metrics types: Analytics Plus provides service usage metrics through its admin portal and built-in dashboards, offering detailed insights into how users interact with the platform. Administrators can track login activity, report and dashboard usage, data import history, API token activity, sharing and access patterns, and workspace-level metrics such as storage consumption and refresh schedules. These metrics help organisations monitor adoption, ensure proper access control, maintain governance, and optimise performance across all connected systems and applications.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Sensitive customer data at rest is encrypted using 256-bit Advanced Encryption Standard (AES). The data that is encrypted at rest varies with the services you opt for. We own and maintain the keys using our in-house Key Management Service (KMS). We provide additional layers of security by encrypting the data encryption keys using master keys. The master keys and data encryption keys are physically separated and stored in different servers with limited access.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Analytics Plus allows users to export reports and dashboards in multiple formats, including PDF, Excel (XLS/XLSX), CSV, HTML, and image formats. Exports can be performed on demand directly from the report or dashboard interface, enabling users to download data for offline analysis, presentations, or sharing with stakeholders.; ; Users can also schedule exports to run at defined intervals which can be delivered via email to users or groups. Export settings such as file format, layout, and delivery frequency can be configured based on user requirements.; ; Access to export functionality is governed by role-based permissions, ensuring only authorised users can export data.
• Data export formats: Other
• Other data export formats:
  • CSV
  • Excel
  • PDF
  • HTML
  • PPT
  • Zip Files
  • Zoho Sheet
  • Templates (.atpt): Only carry the design blueprint of the views.
  • Image(JPG or PNG): This option is applicable only to charts.
• Data import formats: Other
• Other data import formats:
  • Excel Spreadsheets (.xls)
  • Comma Separated Values (.csv)
  • Tab Separated Values (.tsv)
  • Any tabular data in text file format (.txt)
  • HTML files MS Access (.mdb)
  • JSON (.json)
  • XML (.xml)
  • Statistical file (.sav, .sas7bdat, .rdata)
  • Spatial file
  • Web URLs that generate data in CSV or Excel format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All customer data transmitted to our servers over public networks is protected using strong encryption protocols. We mandate all connections to our servers use Transport Layer Security (TLS 1.2/1.3) encryption with strong ciphers, for all connections including web access,API access, our mobile apps, and IMAP/POP/SMTP email client access. Additionally for email, our services leverages opportunistic TLS by default. We have full support for Perfect Forward Secrecy (PFS) with encrypted connections, ensuring no previous communication be decrypted. We have enabled HTTP Strict Transport Security header (HSTS) to all web connections and we flag all our authentication cookies as secure.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: ManageEngine protects data within its network using layered security controls. Data stored in Zoho data centres is encrypted at rest using strong encryption standards. Internal traffic between services, storage systems and disaster recovery sites is encrypted to prevent unauthorised access. Manageengine operates fully controlled data centres with restricted physical access, continuous monitoring and dedicated security systems. Network protections include firewalls, intrusion detection and prevention, and segmentation to isolate sensitive components and limit lateral movement. Access to production systems is restricted to authorised personnel following strict authentication, logging and approval processes.

Availability and resilience

• Guaranteed availability: ManageEngine guarantees an average monthly uptime of 99.9% for its Cloud solutions. The standard SLA covers monthly service availability. If the service falls below this threshold, customers may be eligible for service credits according to contract terms
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centers. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs.; ; We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned maintenance will be notified through In-App banners & status pages and unplanned outages will be notified through status pages, blogs, forums and social media handles.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to production environments is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys. Furthermore, we facilitate such access through a separate network with stricter rules and hardened devices. Additionally, we log all the operations and audit them periodically."
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Other standards include ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II, HIPAA-compliant controls for eligible services, and CSA STAR Level 1 certification. These frameworks cover privacy management, cloud security, protection of personal data, independent assurance reporting, and cloud control transparency.
• Information security policies and processes: ManageEngine has a dedicated Compliance team and they conduct internal risk assessments to confirm if the policies are followed. Zoho has an established governance framework that supports relevant aspects of information security with policies and standards (Endpoint Central is an offering from ManageEngine, which in turn is a division of Zoho). Roles and responsibilities for the governance of Information Security within Zoho are formally documented and communicated by the management. Zoho shall establish, implement, and maintain an information security program in accordance with the international standard ISO 27001 that includes technical and organizational security and physical measures as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction or alteration, unauthorized disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and communicates them periodically to those employees responsible for the design, implementation and maintenance of security and privacy controls.The policies are reviewed annually to keep them up-to-date. This policy gets verified during our third-party audits like ISO and SOC.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ManageEngine has Change Management procedures in place that include the following but are not limited to all the changes to the organisation, applications, systems, people, technology, and processes, information processing facilities that affect information security/privacy. For every change, the security impact is analysed. We maintain Audit logs as evidence of all the changes. Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are documented and communicated. Zoho shall notify the customer of any changes that may affect the customer in an adverse manner.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ManageEngine has a vulnerability management process that actively scans for security threats using a combination of certified third-party scanning and in-house tools with automated and manual penetration testing efforts. Our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritised according to the severity, and assigned to an owner. We further identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ManageEngine ensures to monitor and analyse information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analysed to a reasonable extent that helps us identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs in a secure server isolated from full system access, to manage access control centrally and ensure availability.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ManageEngine has a dedicated incident management team. We track and close the incidents with appropriate corrective actions. Whenever applicable, we will identify, collect, acquire, and provide users with necessary evidence in the form of application and audit logs regarding incidents applicable.; We respond to the security or privacy incidents you report to us through incidents@zohocorp.com with high priority. For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or an organisation, we will notify the concerned party through the primary email of the Organisation administrator registered with us.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer 30-day free trial that includes; 1. Single-user access.; 2. Importing data from files/feeds or local databases.; 3. Creation of reports, dashboards, and visualisations.; 4. Ask Zia (basic version) for natural language querying.; 5. Support for limited dataset size, typically up to 10K rows.; 6. Up to 5 workspaces
• Link to free trial: UK: https://www.manageengine.com/uk/analytics-plus/download.html EU: https://www.manageengine.com/eu/analytics-plus/download.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 3 September 2025
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001 certifies our Information Security Management System (ISMS) and confirms that we have appropriate governance, controls, and continual improvement processes in place to manage information security risks within the defined scope of certification.; ; The certification does not certify individual products or specific technical features in isolation. Instead, it applies to the management framework, policies, processes, and controls that govern how information security is implemented and operated across our in-scope services.; ; Activities, systems, or services outside the formally defined ISMS scope are not covered by the ISO/IEC 27001 certification. This may include third-party services or infrastructure not operated or controlled by us, or internal systems not directly involved in the delivery of certified services.; ; ISO/IEC 27001 also does not replace or automatically include other standards (such as ISO/IEC 27017 or ISO/IEC 27018 - Which Zoho Corporation has obtained both certifications), which address cloud-specific controls and protection of personally identifiable information and are assessed separately where applicable.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Thursday 23 March 2023
• What the ISO 9001 doesn’t cover: ISO 9001:2015 certifies our Quality Management System (QMS) and confirms that we have defined, implemented, and continually improved processes to ensure consistent service delivery within the certified scope.; ; The certification does not certify individual products, features, or technical performance in isolation. It focuses on the management framework for quality rather than guaranteeing specific service outcomes, configurations, or performance levels for individual services.; ; Activities, systems, or services outside the formally defined QMS scope are not covered by the ISO 9001 certification. This may include third-party services, customer-managed configurations, or internal processes not directly involved in the delivery and support of in-scope services.; ; ISO 9001 also does not address information security, privacy, or data protection controls, which are covered separately under standards such as ISO/IEC 27001 and related certifications.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 4 August 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Zoho’s listing in the CSA Security, Trust & Assurance Registry (STAR) is based on a STAR Level 1 Self-Assessment, which documents how our cloud security controls align with the Cloud Security Alliance Cloud Controls Matrix (CCM).; ; The STAR self-assessment applies to the security control framework and governance practices for our cloud services. It does not certify individual products, specific service configurations, or customer-managed settings in isolation.; ; Activities or services outside the scope of the published STAR self-assessment, including customer-controlled configurations, integrations with third-party services, or infrastructure not operated or controlled by Zoho, are not covered.; ; CSA STAR also does not replace other standards covering information security, privacy, or quality management, which are addressed separately through certifications such as ISO/IEC 27001 and related standards.; ; In summary, CSA STAR provides transparency into our cloud security controls within scope, but not independent certification or coverage of out-of-scope services or configurations.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Df4a2fb2-58c7-428b-b622-0d1dbd68ae22
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 061e91c4-e56a-4f0c-a09c-66fea8d9c587
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27017 (Cloud Security Controls)
  • ISO/IEC 27018 (Protection of PII in public cloud)
  • ISO/IEC 27701 (Privacy Information Management / PIMS)
  • SOC 2 Type II
  • CSA STAR (Level 1 Self-Assessment)
  • Data Security and Protection Toolkit (DSPT)
  • GDPR

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.