Responsiv Solutions Ltd

Responsiv Solutions IBM Cloud Pak

IBM Cloud Paks provide enterprise container software that is pre-integrated for cloud use cases in production-ready configurations. Quickly build new cloud- native applications deployed to Kubernetes based container orchestration platforms. Modernize/extend existing applications, and deploy middleware in a consistent manner across multiple clouds.
Software installed on Buyer suppler Kubernetes environments.

Features

  • Full Enterprise Service Bus (ESB) Capability
  • Over 100 integration connectors available out of the box
  • Drag-and-drop no-code node deployments, graphical management console
  • Control of distributed nodes deployed across all cloud platforms
  • IBM Cloud Pak for Applications
  • IBM Cloud Pak for Data
  • IBM Cloud Pak for Integration
  • IBM Cloud Pak for Multicloud Management
  • IBM Cloud Pak for Business Automation

Benefits

  • Critical cloud data and AI capabilities as containerized microservices
  • Complete and flexible set of integrated automation software
  • Enterprise-grade middleware capable of supporting organisations large and small
  • Seamless connection of on-premise and cloud applications
  • Seamless integration with existing infrastructure management tooling using SNMP
  • Consistent added capabilities for deployment, lifecycle management,
  • Containerized IBM middleware and open source components
  • Workloads monitored seamlessly using the integrated monitoring service
  • Application-centric, AI infused, platform for IT automation
  • Containerised platform for agile integration

Pricing

£247 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 9 4 9 0 3 5 1 7 2 5 3 6 7 8

Contact

Responsiv Solutions Ltd Nathan Kirkham
Telephone: +44 (0)1344 266980
Email: nathan.kirkham@responsiv.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • Buyer provides Kubernetes-based orchestration cloud platform
  • Microsoft Azure
  • Amazon AWS
  • Google Cloud
  • IBM Cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response goal is two business hours (8AM to 5PM Monday to Friday). For Severity 1 tickets (critical business impact) there is 24x7 support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
https://www.ibm.com/support/pages/contacting-ibm-cloud-pak-system-technical-support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Extensive documentation available from IBM web site.
https://cloudpak8s.io/playbook/
Extensive training available in a variety of formats including classroom and remote.
https://www.ibm.com/training/search?query=Cloud%20Pak&trainingType=journey
Onsite training and mentoring can be provide as required (charges apply).
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Cloud Paks are installed and run on customer provided kubernetes environments. Customers will have the ability to extract their data prior to the end of the contract is they choose not to renew the subscription
End-of-contract process
Cloud Paks are installed and run on customer provided kubernetes environments. Entitlement to use the software will expire at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Full featured interfaces to support the comprehensive nature of the product features
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
https://www.ibm.com/able/product_accessibility/request?requestId=b8acc447892a11aeea445312b5dc0e43
API
Yes
What users can and can't do using the API
Full API set where applicable
https://cloud.ibm.com/docs?tab=api-docs
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
IBM Cloud Paks use pre-built configurations that describe runtime environments. These resource definitions can be easily customized during deployment, and upgrades can be easily rolled out or rolled back

Scaling

Independence of resources
Users will deploy IBM Cloud Paks on the cloud platform of their choice. The service available will be subject to the choice of cloud the client makes and whether the environment is running in dedicated, or multi-tenanted mode

Analytics

Service usage metrics
Yes
Metrics types
Containers capable of being integrated with any OpenShift platform. Extensive monitoring available using IBM Cloud Pak for Multicloud Management
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
IBM

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
IBM Cloud Paks will run on the Buyer-provided cloud platform and behind the buyers firewalls. Buyer is responsible for protecting data at rest using the tooling available from their choice of cloud platform
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
This service does not store enterprise data Configuration information and business process definitions can be extracted using open formats and industry standards for this product.
Data export formats
Other
Other data export formats
Format as appropriate to the specific Cloud Pak
Data import formats
Other
Other data import formats
Format as appropriate to the specific Cloud Pak

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
IBM Cloud Paks will run on the Buyer-provided cloud platform and behind the buyers firewalls.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
IBM Cloud Paks will run on the Buyer-provided cloud platform and behind the buyers firewalls.

Availability and resilience

Guaranteed availability
To be confirmed depending on the deployment of IBM Cloud Paks across the Buyer's hybrid cloud platform.
Approach to resilience
IBM Cloud Paks will be deployed on a Buyer supplied cloud of their choice Overall resilience will rely heavily on the choice of platform.
IBM Cloud Paks can be deployed across multiple cloud instances and across multiple nodes to provide the required level of resilience. The Buyer will have to consider any cost implications.

IBM Cloud Paks provide enterprise container software that is pre-integrated for cloud use cases in production-ready configurations; they can be quickly and easily deployed to Kubernetes-based container orchestration platforms. In addition, IBM Cloud Paks provide resiliency, scalability, and integration with core platform services, like monitoring or identity management.

IBM Cloud Paks enable you to easily deploy modern enterprise software either on-premises, in the cloud, or with pre-integrated systems and quickly bring workloads to production by seamlessly leveraging Kubernetes as the management framework supporting production-level qualities of service and end-to-end lifecycle management. This gives clients an open, faster, more secure way to move core business applications for any cloud
Outage reporting
We expect the Buyer will incorporate the functionality available within the IBM Cloud Paks within their existing application performance management capability.
As the IBM Cloud Paks will be hosted on the Buyer's chosen cloud platform any outage due to this will be out of scope.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
IBM Cloud Paks will be deployed on the Buyers cloud platform and the security of the service once deployed is therefore under the management of the Buyer.
Information security policies and processes
Certification by IBM to run on Red Hat OpenShift, providing full software stack support, and regular security, compliance and version compatibility updates

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
IBM Cloud Paks will be deployed on the Buyers cloud platform and the configuration and management of the service once deployed is therefore under the management of the Buyer.
Vulnerability management type
Undisclosed
Vulnerability management approach
IBM Cloud Paks will be installed behind the Buyer's firewall therefore responsibility for penetration testing and vulnerability assessments will rest with the Buyer.
The highest risks will be generated in how the Buyer develops integrations and business processes and their accessibility outside their firewalls. Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of security of the platform and any integrations, processes etc built using the features of the IBM Cloud Paks
Protective monitoring type
Undisclosed
Protective monitoring approach
IBM Cloud Paks will be installed behind the Buyer's firewall therefore responsibility for protective monitoring will rest with the Buyer. The core parts of the product are IBM enterprise grade software that facilitates logging of most aspects of the platform. The Buyer will therefore have a comprehensive set of tooling with which to integrate their protective monitoring of the IBM Cloud Pak platform with their existing infrastructure.
Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of protective monitoring.
Incident management type
Undisclosed
Incident management approach
IBM provide extensive product support accessible 24/7 over the internet and phone

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity

Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing

Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price
£247 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.