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Fluid

Implementation Support & Delivery Assurance

Fluid’s Implementation Support & Delivery Assurance service helps buyers deliver technology change successfully through structured oversight, programme support and independent assurance. We provide governance, delivery management and specialist input alongside client teams and delivery partners, ensuring outcomes are achieved, risks are managed and benefits are realised.

Features

  • Provide delivery assurance across cloud and digital implementations
  • Establish governance structures, controls and decision-making forums
  • Support programme and project management throughout delivery phases
  • Manage delivery risks, issues, dependencies and mitigation actions
  • Coordinate internal teams, suppliers and implementation partners effectively
  • Provide independent oversight of scope, timeline and quality outcomes
  • Support mobilisation planning and readiness for delivery execution
  • Track progress against milestones, benefits and operational objectives
  • Produce governance artefacts including RAID logs and reporting packs
  • Provide structured knowledge transfer to client delivery stakeholders

Benefits

  • Increased confidence in successful implementation delivery outcomes
  • Reduced delivery risk through structured assurance and governance
  • Improved coordination across stakeholders, suppliers and delivery partners
  • Clear oversight of progress, quality and milestone achievement
  • Better control of scope, cost and operational impact
  • Stronger benefits realisation through measurable delivery tracking
  • Faster issue resolution through proactive risk and dependency management
  • Improved readiness for go-live and operational transition planning
  • Independent buyer-centred support alongside implementation partners
  • Reduced reliance on external support through knowledge transfer

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fluiditconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 9 4 9 5 0 6 2 1 4 3 8 8 2 7

Contact

Fluid Alex Pidgeon
Telephone: 0113 543 5331
Email: info@fluiditconsulting.co.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Project management and governance
  • Mobilisation coordination

Service scope

Service constraints
This service provides programme support and independent delivery assurance for technology implementations. It does not include acting as the prime systems integrator, providing managed services, or delivering infrastructure or software licences. Implementation delivery remains the responsibility of the buyer and/or appointed delivery partner, with Fluid providing oversight, governance and specialist assurance. Outputs depend on timely access to delivery information, stakeholders and reporting. Any accelerated delivery timescales or additional support requirements are subject to agreement at call-off.

User support

Email or online ticketing support
Yes
Support response times
Fluid responds to support queries within 4 working hours during UK business hours (09:00–17:30, Monday to Friday). Support is provided via email or ticketing for clarification of deliverables, service outputs and agreed follow-on actions. Requests received outside these hours are acknowledged on the next working day. Out-of-hours support can be provided by prior agreement where required.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Fluid provides support for clarification of outputs, deliverables and agreed follow-on actions. Support is delivered via email/ticketing and phone during UK business hours (09:00–17:30, Monday to Friday). Out-of-hours support can be provided by prior agreement where required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £1,130.00
Lead business architect £1,240.00
Data architect
Role level UK Rate Offshore Rate
Senior data architect £1,240.00
Chief data architect £1,240.00
Enterprise architect
Role level UK Rate Offshore Rate
Principal enterprise architect £1,240.00
Network architect
Role level UK Rate Offshore Rate
Lead network architect £1,240.00
Security architect
Role level UK Rate Offshore Rate
Principal security architect £1,240.00
Solution architect
Role level UK Rate Offshore Rate
Principal solution architect £1,240.00
Technical architect
Role level UK Rate Offshore Rate
Principal technical architect £1,240.00

Chief digital and data roles

Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,500.00

Cyber security roles

Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £1,240.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £935.00
Senior analytics engineer £1,130.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £850.00
Senior data analyst £935.00
Data governance manager
Role level UK Rate Offshore Rate
Lead data governance manager £1,130.00
Head of data governance £1,240.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £935.00
Senior performance analyst £1,130.00

IT operations roles

Change and release manager
Role level UK Rate Offshore Rate
Change and release analyst £1,130.00
Change and release manager £1,240.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £935.00
Senior IT service manager £1,240.00
Head of IT service management £1,500.00
Service transition manager
Role level UK Rate Offshore Rate
Service readiness analyst £935.00
Service transition manager £1,130.00
Lead service transition manager £1,240.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Senior business analyst £1,130.00
Head of business analysis £1,240.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £935.00
Head of (Agile) delivery management £1,240.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,240.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Principal DevOps engineer £935.00
Principal DevOps engineer - management £1,240.00
Software developer
Role level UK Rate Offshore Rate
Developer £850.00
Senior developer £935.00
Lead developer - management £1,240.00

User-centred design roles

Service designer
Role level UK Rate Offshore Rate
Senior service designer £1,130.00
Head of service design £1,240.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
26a3c8d6-7277-4150-b2ae-9a282cdb8e6a
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fluiditconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.