APPS DELIVERY LTD
Desktop Engineering Consultancy Services
The service provides specialist consultancy for designing, stabilising, and modernising desktop and endpoint environments. It covers desktop build design, operating system deployment, endpoint configuration, automation, performance optimisation, and virtual desktops. Advisory support includes cloud-managed endpoints, identity integration, application delivery, and digital experience insight, delivered as defined consultancy engagements per call-off.
Features
- Windows Autopilot and zero-touch provisioning advisory
- Microsoft Intune, UEM, and Ivanti UWM advisory guidance
- Endpoint configuration, policy, and baseline engineering
- Application delivery advisory using MSIX, Intune Win32, MSI, PSADT
- Virtual desktop engineering for Citrix, AVD, and Windows 365
- Desktop performance, patch, and stability remediation advisory
- Digital workplace user experience monitoring advisory using SysTrack, Endpoint Analytics
- CAD specialist and accessibility (DSE) software integration advisory
- Desktop engineering standards, processes, and knowledge transfer
- Advanced desktop and application troubleshooting, analysis, and reverse engineering advisory
Benefits
- Improves desktop stability by reducing build errors and configuration drift
- Reduces manual engineering effort through increased automation consistency
- Enables predictable user experience across physical and virtual endpoints
- Lowers recurring desktop issues affecting day-to-day user productivity
- Supports readiness for cloud-managed and hybrid desktop environments
- Reduces risk and disruption during operating system upgrades
- Improves patching outcomes by resolving configuration-related blockers
- Extends endpoint hardware lifespan through performance optimisation
- Provides evidence-based insight into desktop health and experience trends
- Builds sustainable internal ownership through standards and knowledge transfer
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
8 9 4 9 5 1 9 9 7 1 8 5 8 1 1
Contact
APPS DELIVERY LTD
Bogdan Gradinaru
Telephone: 07391736261
Email: GCloud@appsdelivery.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- This service is delivered as professional consultancy and advisory support, with scope, deliverables, duration, and delivery approach defined at call-off. Delivery is primarily remote unless otherwise agreed. Activities are tailored to buyer requirements within the published service definition and pricing model. The supplier does not assume operational ownership of buyer environments. Delivery is dependent on buyer-provided access, information, and timely engagement.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support requests relating to an active engagement are handled through agreed delivery contacts and communication channels, typically via email. Response times are proportionate to the scope, criticality, and agreed delivery arrangements of the engagement and are defined at call-off where required. The supplier does not operate a standing service desk or fixed response time commitments as part of this service at framework level. Any specific response expectations, including weekend or out-of-hours coverage, are agreed as part of the call-off and reflected in the Statement of Work.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support under this service is provided as part of professional consultancy engagements, rather than through a tiered service desk or managed support model. Support levels are defined by the scope, intensity, and duration of the engagement, not by fixed tiers. This includes standard engagement support during agreed working patterns, and enhanced or time-bound support where increased availability or escalation is required, explicitly agreed at call-off or during critical delivery phases through the engagement governance arrangements. Users are supported through named delivery contacts assigned to the engagement. Support is provided by consultants delivering the agreed scope of work and includes technical clarification, advisory support, issue resolution, and guidance to achieve delivery outcomes. Where appropriate, a senior consultant or engagement lead provides oversight and acts as the primary escalation point for delivery or technical matters, offering continuity and assurance, rather than a dedicated technical account manager. Support arrangements, including availability, escalation routes, and responsiveness expectations, are agreed at call-off and documented within the Statement of Work. No predefined support tiers apply at framework level. All support effort is flexible, scalable, and costed using the published role-based daily rates.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,050.00 | |
| Senior solution architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £1,100.00 | |
| Senior technical architect | £1,250.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £650.00 | |
| Senior end user computing engineer | £800.00 | |
| Lead end user computing engineer | £950.00 | |
| Principal end user computing engineer | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £650.00 | |
| Senior infrastructure engineer | £800.00 | |
| Lead infrastructure engineer | £950.00 | |
| Principal infrastructure engineer | £1,150.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £700.00 | |
| Senior DevOps engineer | £850.00 | |
| Lead DevOps engineer | £1,000.00 | |
| Principal DevOps engineer | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C363551d-c756-4232-9338-be72c33536a4
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at GCloud@appsdelivery.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.