BRIGHT SPACES OPS LIMITED

COMMERCIAL PROPERTY MANAGEMENT SOLUTION

We offer a complete digital showcasing and leasing solution for office spaces. By using 3D visualization, digital space availability and various automation, optimization, and digitalization features in the office space leasing process, Bright Spaces aims to increase the number of relevant requests and foster commercial agreements in this segment.

Features

  • WEB DIGITAL BROCHURE
  • 3D DIGITAL TWIN
  • COMPLETE SPACE CHARACTERISTICS AND FIT-OUT PROPOSALS
  • DEALS PIPELINE AND DOCUMENT GENERATOR
  • MANAGEMENT DASHBOARD

Benefits

  • Showcase 100% of your building’s characteristics remotely
  • Provide instant access to a digital replica of your building
  • Offer detailed and accessible property data
  • Track deals and generate offers & contracts
  • Manage your spaces’ availability in real-time

Pricing

£0.04 to £0.24 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bogdan@brightspaces.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 9 5 0 1 9 2 2 4 2 1 4 5 4 0

Contact

BRIGHT SPACES OPS LIMITED Bogdan Nicoara
Telephone: +40740212795
Email: bogdan@brightspaces.tech

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours reply time.
at weekends, 48 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
We have a dedicated Account Manager for each client without an extra charge.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide online training and user documentation. Plus bi-monthly customer success meetings.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All the information provided by the client at the start of the contract (floor plans, facade plans etc) will be given back and the platform will be deleted. All generated data (tenants lists, contracts etc) will be exported and provided to the client via email then deleted from our internal records.
End-of-contract process
Being a Saas, when the contract ends the service ends and all the data will be given to the client for free and deleted from our records.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Configured based on client requirements and use case
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We have customizable templates that we can adapt to our client's needs and buildings features

Scaling

Independence of resources
Being a cloud solution, each client has their own unique containers and is not affected by other clients' traffic

Analytics

Service usage metrics
Yes
Metrics types
Monthly visits, users, page views, conversions, time spent on page, average pages per visit
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Our CRM has a download button where they can download reports instantly in CSV format
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Intervention time up to 48 hours
Uptime 99%
Approach to resilience
Available on request
Outage reporting
Email alert

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Limited number of users can access the CRM feature of the platform
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
-
Information security policies and processes
We have:
Data backup policy
Personal security policy
Change management policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a person responsible for constantly making checks of how the client platform works and if any changes impacted the performance
Vulnerability management type
Undisclosed
Vulnerability management approach
We can constant checks for threats and a 48 hours time frame to deploy patches
Protective monitoring type
Undisclosed
Protective monitoring approach
Depending on the incident, we can respond in a few hours
Incident management type
Undisclosed
Incident management approach
We report incidents via telephone or email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

As we provide virtual tours for commercial spaces, we help decrease the gas consumption needed to drive to make offline tours. Also, our digital showcasing feature can replace printed materials.

Pricing

Price
£0.04 to £0.24 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bogdan@brightspaces.tech. Tell them what format you need. It will help if you say what assistive technology you use.