BRIGHT SPACES OPS LIMITED

COMMERCIAL PROPERTY MANAGEMENT SOLUTION

We offer a complete digital showcasing and leasing solution for office spaces. By using 3D visualization, digital space availability and various automation, optimization, and digitalization features in the office space leasing process, Bright Spaces aims to increase the number of relevant requests and foster commercial agreements in this segment.

Features

• WEB DIGITAL BROCHURE
• 3D DIGITAL TWIN
• COMPLETE SPACE CHARACTERISTICS AND FIT-OUT PROPOSALS
• DEALS PIPELINE AND DOCUMENT GENERATOR
• MANAGEMENT DASHBOARD

Benefits

• Showcase 100% of your building’s characteristics remotely
• Provide instant access to a digital replica of your building
• Offer detailed and accessible property data
• Track deals and generate offers & contracts
• Manage your spaces’ availability in real-time

£0.04 to £0.24 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bogdan@brightspaces.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

895019224214540

Contact

Bogdan Nicoara
+40740212795
bogdan@brightspaces.tech

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours reply time.; at weekends, 48 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have a dedicated Account Manager for each client without an extra charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online training and user documentation. Plus bi-monthly customer success meetings.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All the information provided by the client at the start of the contract (floor plans, facade plans etc) will be given back and the platform will be deleted. All generated data (tenants lists, contracts etc) will be exported and provided to the client via email then deleted from our internal records.
• End-of-contract process: Being a Saas, when the contract ends the service ends and all the data will be given to the client for free and deleted from our records.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Configured based on client requirements and use case
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We have customizable templates that we can adapt to our client's needs and buildings features

Scaling

• Independence of resources: Being a cloud solution, each client has their own unique containers and is not affected by other clients' traffic

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly visits, users, page views, conversions, time spent on page, average pages per visit
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Our CRM has a download button where they can download reports instantly in CSV format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Intervention time up to 48 hours; Uptime 99%
• Approach to resilience: Available on request
• Outage reporting: Email alert

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Limited number of users can access the CRM feature of the platform
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: -
• Information security policies and processes: We have:; Data backup policy; Personal security policy; Change management policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a person responsible for constantly making checks of how the client platform works and if any changes impacted the performance
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We can constant checks for threats and a 48 hours time frame to deploy patches
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Depending on the incident, we can respond in a few hours
• Incident management type: Undisclosed
• Incident management approach: We report incidents via telephone or email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As we provide virtual tours for commercial spaces, we help decrease the gas consumption needed to drive to make offline tours. Also, our digital showcasing feature can replace printed materials.

Pricing

• Price: £0.04 to £0.24 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bogdan@brightspaces.tech. Tell them what format you need. It will help if you say what assistive technology you use.