ENTSERV UK LIMITED

DXC Technology - Traditional Hosting - Compute and Data Center

DXC’s Compute and Data Center offering delivers secure, high-performance hosting for enterprise workloads using standardized, resilient infrastructure. It provides fully managed compute, storage, networking, backup, DR, OS, DB and MW support across private and hybrid cloud environments, ensuring stability, scalability, and predictable operations for mission-critical applications.

Features

Automated provisioning enables rapid and consistent deployment of compute resources
Real-time monitoring provides continuous visibility to proactively resolve issues
Unified management portal centralizes operations and simplifying administration overhead
High-availability architecture ensures resilient performance and minimizes downtime
Scalable compute pools expands capacity on demand without service disruption
Backup services safeguards data with automated protection and efficient recovery
Disaster recovery orchestration delivers fast workload failover
Database administration services optimizes performance, security, patching and lifecycle management
Managed middleware platforms ensures reliable, secure operations of application runtimes
Automated OS patching maintains system security and compliance

Benefits

Reduce operational effort by automating routine infrastructure tasks across environments
Accelerate application delivery by provisioning compute resources instantly on demand
Enhance service reliability through resilient self-healing infrastructure components and processes
Improve decision-making using real-time insights from integrated monitoring-analytics tools
Strengthen security by enforcing consistent controls and automated compliance checks
Lower downtime risks by enabling rapid recovery and protection mechanisms
Optimize resource utilization with dynamic scaling and intelligent capacity management
Speed-up troubleshooting by centralizing visibility and operations in one portal
Increase productivity as teams collaborate using standardized automated deployment workflows
Maintain system stability with timely automated OS and application patching

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

ENTSERV UK LIMITED Richard Eckersley
Telephone: +447825113627
Email: richard.eckersley2@dxc.com

About your service

Service categories

IaaS

IaaS Compute

Bare metal
Other non-x86 instances

Virtualised x86

General purpose
Compute optimised
Memory optimised

Service scope

Service constraints: The service operates within defined-infrastructure and platform standards, requiring supported-hardware, operating systems, DB and middleware versions for full compatibility. Scheduled maintenance windows may be necessary for upgrades, patches, and platform enhancements, during which limited service availability could occur. Certain advanced features may depend on specific hypervisor, storage, or network configurations. Customer-managed components, such as custom applications or nonstandard integrations, remain outside DXC’s operational responsibility. Performance commitments rely on adequate capacity planning and customer adherence to recommended architectures. Disaster recovery capabilities depend on customer selection of eligible tiers and replication technologies. Security hardening follows standardized policies that may limit unsupported configurations
System requirements: Customer Workloads must include supported antivirus agents for security compliance

Workloads require licensed OS compatible with DXC managed infrastructure standards

Applications must follow approved DB and Middleware versions

Storage consumption must align with allocated capacity to maintain performance

Customer integrations require approved APIs to ensure secure service communication

Backup policies depend on supported agents installed within protected Workloads

Monitoring requires VM tools installed to enable full visibility

Patching workflows require OS configured for automated update ingestion

HA requires applications architected for redundancy within designated environments

Network connectivity needs dedicated VLANs or segments for isolated tenants
Cloud deployment model: Private cloud

Community cloud

Hybrid cloud

User support

Email or online ticketing support: Yes
Support response times: Based on SLA
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Yes
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Via a Portal
Web chat accessibility testing: DXC conducts accessibility testing in alignment with WCAG 2.1 AA guidelines and applies these practices to interactive components such as web chat interfaces. Our approach combines automated tools, manual testing, and user-based evaluation to ensure that dynamic chat experiences are accessible to people who rely on assistive technologies.

DXC tests web chat functions with users of leading screen readers (JAWS, NVDA, VoiceOver) to validate correct announcement of new messages, focus behavior, live-region updates, input field labeling, and overall navigability. We also conduct keyboard-only assessments to confirm that all chat features—including starting a session, sending messages, and navigating history—are operable without a mouse.

Testing also includes compatibility with speech-recognition tools (e.g., Dragon NaturallySpeaking) to ensure voice-controlled interaction, as well as evaluations using screen magnification and browser zoom to confirm readability and reflow.

DXC’s methodology integrates accessibility throughout the product lifecycle. Findings are documented with severity, root cause, and remediation guidance, and re-testing is performed to verify corrections. Recent work, such as our accessibility-testing framework delivered for Banco Sabadell, demonstrates our capability to provide structured, high-quality accessibility evaluations for digital platforms, including real-time chat experiences.
Onsite support: Yes, at extra cost
Support levels: DXC Technology provides tiered support services to meet diverse client needs:
Level 1 Support (L1): Handles basic troubleshooting for hardware, networking, operating systems, and common applications. Issues beyond L1 are escalated to higher tiers.

Technical Account Manager (TAM): Serves as a single point of accountability for service delivery, governance, and escalation management. TAMs provide strategic guidance and ensure compliance with SLAs and security standards.

Support Engineer: Specializes in Compute infrastructure, offering hands-on technical problem-solving and optimization for Midrange environments.

Costs:

L1 Support roles typically cost around $?? per month.
Infrastructure Support Engineers average $?? per month
TAM costs vary by region and experience but are generally higher due to seniority and strategic responsibilities.

Dedicated Roles:
DXC offers both TAMs and Cloud Support Engineers for enterprise clients, ensuring proactive management and technical expertise.
This structure provides flexibility for clients seeking operational support, strategic oversight, and advanced cloud capabilities.
Support available to third parties: Yes
AI chatbot: Yes

Onboarding and offboarding

Getting started: By default we provide end user documentation. If needed or requested by the customer we can provide onsite and/or online trainings.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Export from the User Interface
Form Export: Export individual records to PDF or XML directly from a form.
List Export: Export multiple records from a list view to CSV, Excel, PDF, or XML.
URL Export: Use a URL processor to export table data in CSV, Excel, PDF, or XML formats

Export Sets
Create an Export Set, which packages all selected data into a downloadable file.
Requires admin or export_set_admin role for full access.

Web Services (API)
Use REST or SOAP APIs to automate data extraction.
Ideal for large-scale or scheduled exports and integration with external systems.

Reports
Generate reports and export them to Excel, CSV, or PDF for offline analysis.
Useful for structured data and dashboards.

Limitations
Role-Based Access: Some export options (e.g., XML, Export Sets) require admin privileges.
Volume Limits: Default export limits (e.g., 10,000 rows per batch) may apply; large datasets need batching or API-based extraction.
Data Completeness: Certain fields (e.g., images) may not be preserved in XML exports.
Manual Effort for Large Data: Native UI exports are best for small to medium datasets; large-scale exports require automation or third-party tools.

The data extraction methodology will be defined in the statement of work.
End-of-contract process: Will be defined in the Statement of Work
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Using the web interface: Set Up Services Through the Web Interface
Access the Service Catalog to request new services (e.g., hardware, software, access permissions).
Submit incident reports, service requests, or change requests directly from the portal.
Use guided forms to provide required details for service setup.
Track the status of requests and view approvals or pending actions.

Make Changes Through the Web Interface
Update personal information (e.g., contact details) if allowed by your organization.
Modify or cancel pending requests before they are fulfilled.
Add comments or attachments to existing tickets for better communication.
Approve or reject requests if you have the appropriate role (e.g., manager or approver).

Limitations

Configuration Restrictions: Users cannot configure backend workflows, business rules, or integrations—these require admin access.
Limited Customization: End-users cannot create new catalog items or modify existing service templates.
Role-Based Access: Certain actions (like approving changes or viewing sensitive data) are restricted to specific roles.
No Full System Administration: Users cannot manage system properties, security settings, or automation scripts through the portal.
Change Scope: Changes are limited to what the catalog or request form allows; complex changes often need IT intervention.
Web interface accessibility standard: WCAG 2.2 AA
Web interface accessibility testing: WCAG 2.2 Level AA
ServiceNow is committed to achieving WCAG 2.2 Level AA compliance across its platform. This is the globally accepted standard for accessibility and is required by most regulations, including Section 508 (US) and EN 301 549 (EU). Level AA ensures that content is perceivable, operable, understandable, and robust for users with disabilities, covering requirements like keyboard navigation, screen reader compatibility, and sufficient color contrast.

EN 301 549
ServiceNow also aligns with the European standard for accessibility in ICT products and services. This standard references WCAG guidelines and adds requirements for software, hardware, and assistive technology compatibility
API: Yes
What users can and can't do using the API: Set Up Services Through the API

Use REST or SOAP APIs to create records in ServiceNow tables (e.g., incidents, service requests, change requests).
Automate service provisioning by integrating external systems with ServiceNow.
Authenticate using OAuth or basic authentication to establish secure API sessions.

Make Changes Through the API

Update existing records (e.g., change status, add comments, attach files).
Query data using GET requests with filters and conditions.
Trigger workflows or business rules indirectly by updating records.
Limitations

No Direct UI Configuration: API cannot modify the portal interface or create new catalog items; these require admin configuration in the UI.
Role-Based Restrictions: API actions respect user permissions—if you don’t have rights in the UI, you can’t perform them via API.
Limited Scope for Complex Changes: Advanced configurations (e.g., scripting, workflow design, ACL changes) cannot be done through standard API calls.
Performance and Rate Limits: API usage is subject to throttling and rate limits to prevent overload.
Data Integrity Rules Apply: Business rules and validations still enforce constraints on what can be updated or created.
API automation tools: Ansible

OpenStack

Terraform
API documentation: Yes
API documentation formats: HTML

PDF
Command line interface: No

Scaling

Independence of resources: 1. Resource Isolation (Compute, Memory, Storage, Network)
Each customer or workload domain is allocated dedicated resource pools (vSphere Resource Pools, Nutanix AHV Projects, or similar constructs).

2. Capacity Management & Overcommit Controls
System-defined limits prevent over-provisioning of shared infrastructure beyond safe levels.

3. Multi-Tenant Logical Segmentation
Workloads are logically isolated through:
VLANs / VXLANs / NSX micro-segmentation
Tenant-specific storage containers
Dedicated identity/access boundaries

4. Automated Scaling & Load Balancing
Auto-scaling expands capacity when utilization reaches thresholds.
Intelligent placement distributes workloads evenly across compute nodes, preventing hotspots.

5. Admission Control & SLA Enforcement
Infrastructure reserves resources for HA and performance SLAs.
Usage notifications: Yes
Usage reporting: API

Email

SMS

Other
Other usage reporting: 1. Real-time Dashboards
Users have access to live utilization dashboards that display consumption against limits for compute, memory, storage, network, and licensing.

2. Scheduled Utilization Reports
Regularly generated reports—daily, weekly, or monthly—summarize:
Capacity usage trends
Growth forecasts
Any thresholds exceeded or nearing
These reports are delivered via email or customer portal.

3. Predictive Capacity Forecasting
System analytics predict when limits will be reached based on historical consumption patterns.
Notifications are sent before reaching thresholds, enabling proactive planning.

4. Self-Service Portal Notifications
The customer portal displays warning banners or messages when:
Usage crosses a predefined threshold (e.g., 70%, 80%, 90%)
Actions are required (e.g., add storage, resize VMs, expand clusters)

5. API / Webhook Alerts
Users can integrate custom systems (ticketing, SIEM, NOC tools) via API or webhook events.

6. Email & SMS Alerts
Depending on the service configuration, alerts may be sent to nominated administrators via:
Email
SMS or mobile app notifications

Recommended mitigation actions

Required approvals (if action is needed)

8. Quarterly or Monthly Service Reviews
During governance or service review meetings, we highlight:
Resource consumption
Growth expectations
Risks of hitting limits
Recommended upgrades or optimizations
Optimising consumption: Yes
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Disk

HTTP request and response status

Memory

Network

Number of active instances
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Many organisations

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Degaussing

Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

What’s backed up: Files Backup and Restore

Physical servers Backup and Restore

Virtual Machines Backup and Restore

Databases backup and Restore

Operating Systems Backup (Windows, Linux, ...)
Backup controls: The backup and restores are managed by DXC delivery teams. The end users can define and agree with DXC the retention time and the frequency of the backups.
Datacentre setup: Multiple datacentres with disaster recovery

Multiple datacentres

Single datacentre with multiple copies

Single datacentre
Scheduling backups: Supplier controls the whole backup schedule
Backup recovery: Users contact the support team
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Other
Other protection within supplier network: 1. Network Segmentation and Micro-Segmentation
Zero-trust micro-segmentation (e.g., NSX, Flow, or similar)
2. Intrusion Detection and Prevention (IDPS)
Signature-based detection
Behavioral anomaly detection
Threat intelligence feeds
Suspicious traffic is blocked or quarantined automatically.
3. Distributed Firewalling
Hypervisor-level or host-level firewalls enforce east/west and north/south traffic policies.
4. Threat Intelligence and Malware Protection
5. Data-in-Transit Encryption
6. Secure Configuration and Hardening
We follow industry benchmarks (CIS, NIST)
7. DDoS Protection
8. Privileged Access Security
9. Continuous Monitoring & Logging
Centralized SIEM and network analytics
10. Regular Vulnerability Scanning and Penetration Testing

Availability and resilience

Guaranteed availability: We guarantee a high-availability service backed by formal Service Level Agreements (SLAs). DXC Managed Services provides 99.9% to 99.99% availability, depending on the contracted service tier and platform architecture. Availability is measured monthly and excludes planned maintenance windows that are communicated in advance.

If availability drops below the agreed SLA, customers are eligible for service credits, calculated as a percentage of the monthly service fee and applied on the next billing cycle. Service credits increase based on the severity and duration of the outage.

Our platform uses redundant compute, network, and storage components to minimise downtime and ensure continuous service delivery.
Approach to resilience: Service Resilience:
High-availability architecture: All critical components—including compute, storage, and networking—are deployed in redundant configurations to eliminate single points of failure.

Self-healing and automated recovery: The platform monitors service health and automatically restarts or migrates workloads if a failure is detected.

Load balancing and clustering: Traffic is distributed across resilient nodes, ensuring consistent performance even during component degradation.

Continuous monitoring: Infrastructure, applications, and network paths are monitored 24/7, with automated alerting and proactive remediation.

Regular backup and recovery validation: Data protection policies ensure frequent backups, integrity checks, and tested recovery procedures.

Datacentre Resilience:

Redundant power and cooling: Datacentres operate with dual power supplies, UPS systems, diesel generators, and N+1 or greater cooling architectures.

Redundant network connectivity: Multiple carriers and diverse network paths maintain service continuity even during provider outages.

Physical security: Facilities include multi-layer physical security controls, badged access, CCTV monitoring, and controlled visitor access.

Fire suppression and environmental controls: Automatic detection and suppression systems protect against fire, smoke, and environmental hazards.

Geographic redundancy (where applicable): Services can be deployed across multiple datacentres or availability zones, enabling failover in the event of a site-level disruption.

Disaster recovery readiness: DR procedures, runbooks, and periodic failover testing ensure recovery objectives are met.
Outage reporting: DXC provides multiple channels to communicate service outages and keep customers informed throughout the incident lifecycle.
1. Service Health Dashboard
DXC maintains a customer-facing service health dashboard that displays:
Current service status
Active incidents and severity
Planned maintenance events
Historical availability data
This dashboard provides real-time visibility into the operational state of DXC-managed services.

2. Automated Email Notifications
Customers receive automated email alerts for:
Service outages
Degradations
Planned or emergency maintenance
Incident updates and resolution notifications
Email alerts follow DXC’s incident communication standards and are sent to all registered stakeholders.

3. API / Programmatic Access (where available)
For customers requiring system-to-system integration, DXC can provide API or webhook-based notifications for:
Incident creation
Status changes
Service health updates
This enables integration with customer NOC, ITSM, or monitoring tooling.

4. Service Desk & ITSM Integration
All incidents are also published through the DXC ITSM platform and can be:
Viewed in the customer portal
Synced to customer ITSM tools (e.g., ServiceNow)
Managed through standard escalation paths

5. Dedicated Customer Communication
For major incidents, DXC provides:
Direct communication from the Service Delivery Manager (SDM)
Scheduled updates at agreed intervals
Post-incident reports (PIRs)

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled using role-based access control, least-privilege principles, and multi-factor authentication.

Only authorized and vetted personnel can access administrative consoles, and privileges are granted based on job role and audited regularly.

All management traffic is encrypted and restricted to secure networks or VPNs. Administrative actions are logged and monitored through SIEM for traceability and anomaly detection.

Support channels require authenticated access, and sensitive operations are performed only by authorized support engineers.

Segregation of duties ensures no single user has unrestricted control, reducing insider risk and maintaining strong operational security.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Dedicated device on a government network (for example PSN)

Dedicated device over multiple services or networks

Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information: You control when users can access audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001
Information security policies and processes: We follow a comprehensive information security management framework aligned with ISO 27001, NIST Cybersecurity Framework, and industry best practices.

Our security policies cover key domains including access control, data protection, incident response, vulnerability management, secure development, business continuity, asset management, and acceptable use. Policies are formally approved by executive leadership and reviewed annually or when significant changes occur.

Our security governance model is led by the Chief Information Security Officer (CISO), who reports to senior executive leadership. The CISO oversees Security Operations, Governance/Risk/Compliance (GRC), and Architecture teams. These teams maintain policies, monitor adherence, and ensure alignment with regulatory and customer requirements.

To ensure policies are followed, all staff complete mandatory annual security awareness training, with additional role-based training for privileged users and administrators. Automated technical controls enforce compliance, including MFA, role-based access control, encryption standards, monitoring, and patch governance. Internal audits, external assessments, penetration tests, and continuous monitoring validate that processes are effective.

Any deviations or noncompliance are tracked through risk registers and remediation workflows. Regular reporting to senior leadership includes policy compliance metrics, audit findings, incident summaries, and improvement actions. Together, these measures ensure a robust and continuously improving security posture.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: We use a structured configuration and change management process to track all service components throughout their lifecycle.

Assets, software versions, and dependencies are maintained in an updated CMDB with automated discovery to detect configuration drift.

Standardized, hardened baselines ensure consistency and security. All changes are classified, reviewed, and approved through our Change Advisory Board, with security impact assessments evaluating risks to confidentiality, integrity, and availability.

Changes are deployed using controlled, automated methods and fully logged for auditability.

Continuous monitoring detects unauthorized modifications, and post-implementation reviews confirm successful, secure execution while maintaining compliance with operational and security standards.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: We operate a continuous vulnerability management process to identify, assess, and remediate risks across all service components.

Automated scanners, configuration compliance tools, and SIEM analytics detect vulnerabilities, which are risk-rated based on severity, exploitability, and impact.

Critical issues are remediated within 24–72 hours, high-severity within 7 days, medium within 30 days, and low-severity during routine maintenance.

Emergency patches follow an accelerated change process. We track emerging threats through vendor advisories, NIST/NVD and CVE feeds, CERT/CSIRT alerts, ISAC bulletins, and commercial threat-intelligence services.

Findings are correlated with our asset inventory to prioritize action and maintain a secure operating posture.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: 1. Identifying Potential Compromises
24/7 monitoring using combination of automated tooling, AI and human analysis.
Detection mechanisms include:
SIEM correlation and analytics
Intrusion Detection/Prevention Systems
Endpoint protection
Vulnerability and configuration drift monitoring

2. Responding to Potential Compromises
investigation and validation of the alert by SOC
Isolation, firewall rule updates and access revocation
Root cause analysis (RCA)
Post-incident reporting

3. Response Times
SLAs based on the severity classification of the incident:
Critical / High Severity: Response within minutes <15 minutes
Medium Severity: Response within 1 hour
Low Severity: Response within a business day
Time to resolution varies depending on complexity
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: We follow a structured incident management process based on predefined runbooks for common events such as service outages, performance degradation, and security alerts.

Users can report incidents through a dedicated service desk, ticketing portal, email, or API integration. All incidents are triaged, prioritized, and assigned to the appropriate support team for investigation and resolution.

Communication is maintained throughout the lifecycle, including acknowledgement, updates, and closure confirmation.

For major incidents, we provide a full incident report detailing root cause, impact, timeline, corrective actions, and preventive measures.

All incidents are logged, reviewed, and analyzed to improve future resilience and service quality.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: VMware
How shared infrastructure is kept separate: 1. Compute Isolation
Each organisation is assigned dedicated resource pools, compute policies, and capacity reservations.

2. Network Isolation
VLANs, VXLANs, or NSX overlay segments ensure completely separate Layer 2 and Layer 3 networks.

NSX Distributed Firewall provides micro-segmentation, preventing east–west traffic between tenants unless explicitly allowed.

3. Storage Isolation
Each organisation is assigned separate datastores, storage policies, or vSAN storage policies.

4. Management Plane Isolation
Role-Based Access Control (RBAC) provides per-tenant access boundaries.

5. Security Controls & Monitoring
Network and security policies are enforced using NSX, firewalls, and zero-trust segmentation.

We support many other Virtualization solutions.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: DXC operates its data centers in alignment with the principles of the EU Code of Conduct for Energy Efficient Data Centers, focusing on reducing energy consumption, improving operational efficiency, and lowering environmental impact. While DXC does not publicly claim formal Participant status under the EU Code, our data-center practices incorporate the same core requirements.

DXC implements an ISO 50001-certified Energy Management System across key facilities to continuously monitor, optimize, and manage energy use. This includes active tracking of power consumption, temperature, and cooling performance, with targeted actions to avoid energy spikes and reduce waste. Infrastructure is designed and operated to follow best practices such as efficient cooling, temperature optimization, virtualization, workload consolidation, and ongoing facility modernization.

These measures directly support the objectives of the EU Code, including minimizing total energy demand and reducing carbon emissions. As a result, DXC has achieved significant reductions in Scope 1 and 2 emissions, demonstrating the effectiveness of its energy-efficiency program. Customers can rely on DXC data centers to operate with strong environmental governance, continuous efficiency improvements, and alignment with recognized European energy-efficiency standards.

Pricing

Discount for educational organisations: No
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: The baseline prices can be found in the pricing documents associated with the service offerings in Lot 1a.
Baseline Pricing - Web link: https://dxc.com/insights/knowledge-base/discover-how-to-cut-the-cost-of-cloud-migration
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: There are no additional sources of cost
-
Additional sources of cost reduction: There are no additional sources of cost reduction

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: The baseline prices can be found in the pricing documents associated with the service offerings in Lot 1a.
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: There are no additional sources of cost
-
Additional sources of cost reduction: There are no additional sources of cost reduction

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Sole Control and also accredited to resell other providers' services

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Amazon Web Services

Website address/upload for organisation

Website address

https://aws.amazon.com/partners/dxc

Organisation 2

Organisation name

Google Cloud

Website address/upload for organisation

Upload

Provided

Organisation 3

Organisation name

Microsoft Azure

Website address/upload for organisation

Website address

https://marketplace.microsoft.com/en-us/partners/93f33571-550f-43cf-b09f-cd331338d086/overview

ISO 9001 certification

Provided

ISO 14001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Yes

ISO 27018 certification

Provided

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Other security certifications: Yes
Any other security certifications: ISO 22301 Business Continuity Management System

ISO 27701 Privacy Information Management System

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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