Kinseed

Flare Digital Signage Suite

Flare provides modern, cutting-edge digital signage at a fraction of the cost of traditional signage solutions. Utilising secure cloud technology and an extensible API, turn any existing monitor, screen or large scale display into a responsive, gorgeous digital signage platform.

Features

• Digital Signage
• External marketing signage
• Internal corporate / office signage
• Live data dashboards
• Remote administration through any web browser

Benefits

• Low cost, simple hardware deployment
• Modern web-based administration interface
• Extremely rapid content updates
• Easily and seamlessly manage any number of screens
• Connect to a myriad of services to display live content
• Engage with viewers through social interactions
• Increase customer/employee engagement with rich content
• Reduce the need to print paper communication - save money
• Enable central vs local control of content publishing
• Modern Comms channel

£16 to £33 a device a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pal.bhusate@kinseed.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

895210314939941

Contact

Dr. Pal Bhusate
+447810816231
pal.bhusate@kinseed.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Flare signage requires an existing screen to deploy (this can be separately arranged and installed)
• System requirements:
  • HDMI Connector
  • Standard 3-pin power socket
  • WiFi or RJ-45 Ethernet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response within 30 minutes to confirm ticket has been logged and is being investigated. Initial engineer response is dependent on SLA - but usually within 24 hours.; ; IT should be noted that 24/7 support, based on agreed SLAs for different business units and services - all at a negotiable flat rate
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24/7 support availability - initial tickets and incidents raised through telephone or email channels, onsite support available, covered under license and support cost of product. Onsite cost and SLA are based on customer's specific requirements
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initial setup and tutorials are provided by the team, along with extensive documentation. Live support through the tool itself is always available, as well as the opportunity to arrange face-to-face training sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: All data contained in the service will be archived and sent to the customer either digitally or through physical media, as appropriate.
• End-of-contract process: At the end of the contract, digital signs will continue to display content, with an on-screen overlay indicating "UNLICENSED COPY OF PIXELNEBULA FLARE". After a period of time, these devices will become inactive, and once data is extracted and "handed back" to the customer, the accounts will be shut down and removed from the system.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Flare uses a responsive design for all administration screen elements, allowing users to more easily access functions on screen based on their device size - Phone, Tablet, or Desktop
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Using the API available through flare, users can:; - Connect to external data sources to bring in live data to digital signs; - Automatically populate content on flare from external systems, triggering specific display slides or content to appear on specific triggers from external systems; - Manage the functionality of the system, turning remote devices on or off, or administering user access
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Flare can be customised to meet customer needs, including:; - Branded templates, allowing users to create digital signs with your specific branding, without having to open Photoshop, Illustrator, or other complex packages; - Connection to custom external services, such as twitter feeds, RSS feeds, weather reports, tube status, and more; - Design of custom "slide types", allowing for specific common slide types used by your organisation to be replicated easily and simply in future.

Scaling

• Independence of resources: Each instance of flare is hosted entirely independently of other users and organisations. The design of flare is exceptionally process and memory efficient - but if resources are strained, our cloud solution allows us to ramp up memory, processing power and storage space instantly and transparently to end users.; ; Caching on remote devices ensures downtime or network speed constraints will not affect live viewing of content on digital signage displays.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics on administrative users, uptime for devices, status changes and transactional interactions.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Pixelnebula

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Standard image formats
  • Standard video formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime guarantee
• Approach to resilience: Redundant and failover connections allow central management system to remain highly resilient, while on-device caching ensures even if the system "goes down" centrally, digital signs will continue to display content as long as the screen is kept turned on.
• Outage reporting: Email alerts to key customer contacts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User access management is administered through a simple to use central security console, allowing administrators to choose role-based security levels for all users, monitor access, and restrict / remove unnecessary accounts.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 22/09/2017
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ICO Certificate ZA178776

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All customer information is encrypted at rest and in transit. All employees and staff are fully trained on security considerations and a regular review / audit of our end to end security exposure is conducted.; Implementing ISO 27001:2013 involves 114 specific security measures, organised into 14 sections, followed by a ongoing 3-stage audit process. The 14 sections are as follows:; Information security policies; Organisation of information security; Human resources security; Asset management; Access control; Cryptography; Physical and environmental security; Operations security; Communications security; Systems acquisition, development and maintenance; Supplier relationships; Information security incident management; Information security aspects of business continuity management; Compliance

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service components are managed and tracked through from specific technical data to traceability matrices. Any changes implemented on the service move through a development, stage and pre-production environment lifecycle, before ever touching live data / systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All changes to the system undergo rigorous regression tests, along with a suite of automated black-box and white-box testing methodologies. Alongside this, regular spot checks and planned testing / vulnerability assessment activities are performed at frequent, random intervals, to identify specific unpatched vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Access control and transactional logs are monitored on a regular basis, and specific exception activities (incorrect passwords followed by one correct, etc) are automatically flagged to central management consoles, allowing the team to investigate quickly and effectively.
• Incident management type: Supplier-defined controls
• Incident management approach: Most common incidents are quickly resolved using pre-defined processes and controls. In the event of a user experiencing an issue, a ticket is raised with support (through email or phone call), and a member of the engineering team is immediately assigned to investigate, remediate, and determine route cause (along with appropriate low level fixes to avoid repeat issues).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As part of our customer requirements and our internal requirements we take all the necessary actions to ensure we can support the net zero targets. All our solutions we design are cloud native (use shared resources), can be supported remotely by us and the end user thus reducing the need to travel.; We also work with customers who are directly involved with leading the agenda for Climate change, rights of nature, Industry Council for Packaging and the Environment.
• Covid-19 recovery:

  Covid-19 recovery

  Digital signage solution has been used as a communication tool to raise awareness of health and wellbeing campaignes across all the customers we support.
• Tackling economic inequality:

  Tackling economic inequality

  We continue to innovate to deliver disruptive solutions that are affordable, sustainable not just for big enterprise but also SMEs as being a SME we fully understand the challenges SME faces with employee communication and engagement.
• Equal opportunity:

  Equal opportunity

  We have a diverse workforce both direct and associates as and when we engage with them. Kinseed's director also provide leadership to Brilliant Minds CIC - Creating meaningful, fair-paid and flexible work opportunities for brilliant neurodiverse minds.; ; https://brilliantminds.org.uk/learn/
• Wellbeing:

  Wellbeing

  Kinseed, as a small company recognises the importance of health and wellbeing. Kinseed's CEO previously held the role of Health & Safety and Compliance Officer, promoting health and wellbeing within the company. The biggest challenges in health and social care relates to funding, limited resources, aging population, complexity of conditions, alongside rising demand for better services. ; The introduction of new technology with appropriate security can be extremely expensive especially for the SMEs market, experiencing the biggest impact both in terms of operational productivity and financial performance. ; Traditional boundaries of care are broken down as healthcare becomes ever more mobile, and integrated care is expected as the standard. ; Kinseed, supported by Occupational Healthcare specialist, are designing a SwiftCare MediWork, an Occupational Healthcare Operational tool which allows healthcare specialist to service a greater population remotely, including delivering more services. ; Delivering evidence-based healthcare service to the employed population increases clinical consultation capabilities and will help to reduce the burden on the NHS. ; The occupational healthcare platform is an affordable and sustainable service that will provide integration of specialist equipment and enable employee /patients to undertake assessments in the workplace (home or on-site). In addition, this analytical tool can be used remotely to assess the information provided and video conferencing to communicate with the employee.; The platform has the ability to increase the energy efficiency of current delivery of services, such as the vaccination programmes.

Pricing

• Price: £16 to £33 a device a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days free trial of 3 screen devices

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pal.bhusate@kinseed.com. Tell them what format you need. It will help if you say what assistive technology you use.