Happiest Minds Technologies

Happiest Minds Cloud Infrastructure Services Support

We provide hyper-scaler cloud services that enable increased speed and streamlined operations with high analytics and automation to effectively deliver governance, visibility, lifecycle management, and optimization insights across multi-cloud environments. We offer a comprehensive set of frameworks covering discovery, assessment, design, migration, and operations to deliver successful cloud adoption.

Features

• Pay as you Go, flexible, OpEx services
• Resilient, highly available, disaster recovery-enabled, SLA-driven services
• Self-service portal and user-friendly interface
• 4E-Explore-Envision-Explore-Enhance Framework covering Application, Infrastructure and Security
• Secure storage of information/data
• Extreme security controls (Malware, IDS/IPS and Firewall integrations)
• Integrated high-performance SSD storage and load-balanced workloads
• Automated dashboard and single pane of glass with mobile interface
• Reactive to proactive AI/ML-driven IT operations
• Integrates structured and unstructured data sources enabled by opensource API

Benefits

• No CapEx, fully scalable, on-demand, full-service play
• Transparent service with full accountability and business focus
• Focus on customer experience and improved time-to-market with self-provisioning
• Increased productivity, process, and operational efficiency through knowledge-centric operations
• Faster response with deep drill-down, contextualization and intelligent alerts
• Focus on cost optimization and service transformation with proprietary tools
• Improved risk and compliance posture with automated breach reporting
• Adherence to local regulations such as GDPR and ISO27000
• Robotic process automation for faster incident resolution and ITSM automation
• Business-service-level visibility through dashboards for CxOs and IT admins

£50 to £3,000 a virtual machine a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rajdeep.ajmani@happiestminds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

895458443324126

Contact

Rajdeep Ajmani
07825867220
rajdeep.ajmani@happiestminds.com

Planning

• Planning service: Yes
• How the planning service works: Happiest Minds excels in designing, building, implementing, or maturing your cloud computing capabilities. ; ; Our 4E Cloud Adoption Framework covers Application, Infrastructure and Security:; ; Explore:; Stakeholder Mapping; Platforms & Applications; Security & Infrastructure; Assessment & Recommendations; Gap Analysis; ; Envision:; Benchmark; Architecture Blueprint; Transformation Roadmap; Measurement & Monitoring; Execution Plan; ; Engineer:; Build – Measure –Learn Cycles; Agile Execution and Migration; Continuous Build–Test–Deploy–Integrate; Rollout; ; Enhance:; Retrospect & Continuous Learning; Monitor & Audit; Continuous Improvement; Service Assurance; Optimization; ; We offer a comprehensive set of frameworks to deliver Strategy and Transformation Services.; ; Strategy Services; ; Discovery & Assessment:; Application & Infrastructure Assessment; Security and Compliance Assessment; Cloud Maturity Model Assessment; Migration and Modernization Strategy & Roadmap; Consulting & Gap Analysis; Governance; Set roadmap; DevSecOps & Agile Strategy; FinOps; Cost Optimization Strategy; DR & BCP Strategy; ; Transformation Services; ; Migrate and Modernize:; Cloud Migration; Hybrid and Multi-Cloud Design & Build; Infrastructure, Application and Data Migration; Infrastructure as Code; DR Setup and Drills; ; Application Modernization; Lift-Shift to Containers; Monoliths to Microservices; Intelligent Automation & Pipeline Setup; Data Modernization; DataOps Setup; ; Digital Applications and Platforms; Web & Mobile apps, Chat Bots, AR/VR; Cognitive Services; IoT Services; Data Analytics & AI; ; SaaS/PaaS platforms; ; Cloud Security
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As required by the client, we design and implement an Onsite/ online training model to educate users on starting services and can also provide documentation.; ; We adopt the 'Train the Trainer' model, in which a client-selected team is trained, and they, in turn, provide training to the remaining employees.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Happiest Minds excels in designing, building, implementing, or maturing your cloud computing capabilities. ; ; We offer a comprehensive set of frameworks to deliver migration services.; ; Migration/Transformation Services; ; Migrate and Modernize:; Cloud Migration; Hybrid and Multi-Cloud Design & Build; Infrastructure, Application and Data Migration; Infrastructure as Code; DR Setup and Drills; ; Application Modernization; Lift-Shift to Containers; Monoliths to Microservices; Intelligent Automation & Pipeline Setup; Data Modernization; DataOps Setup; ; Digital Applications and Platforms; Web & Mobile apps, Chat Bots, AR/VR; Cognitive Services; IoT Services; Data Analytics & AI; ; SaaS/PaaS platforms; ; Cloud Security; Security Architecture; Security Implementation (Cloud Platform, App, Network, Data); Cloud IDAM; Compliance Setup; DevSecOps Integration
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Happiest Minds Technologies is proficient in performance testing of applications across domains and technologies, including web-based or client-server applications, SOA-based solutions, and COTS solutions. Our experience with all industry-leading performance testing and monitoring tools and expertise in end-to-end application performance testing, including network, database, hardware, etc., helps companies keep a tap on their applications. We publish a detailed performance testing report for the application with Response times, Break-point, Peak load, Memory Leaks, Resource Utilization, Uptime, etc. We provide clear and actionable application tuning recommendations and help you implement them, working closely with various IT teams in your enterprise.; ; Performance Testing Approach; Identify all business-critical scenarios and Benchmark your ; application performance; Create customized and reusable solutions to test the performance ; of your application and servers; Setup online monitoring solutions; Identify the extent of reliability and availability of your application; Ensure the application response times are within the specified limits ; during the execution

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Compliance Setup
  • Certifications
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Other
• Other security testing certifications:
  • CEH, CEHM, ECSA, LPT, OSCP - Individual Certifications
  • CARTP, CLPT, CPFA, CPSP - Individual Certifications

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support an entire range of IT hosting for client infrastructure, including Software hosted on various clouds.; ; We cover the following services under managed services: ; ; Cloud Managed Services; Hybrid Cloud Monitoring & Management; Cloud Capacity, Performance & Cost Optimization; Managed DevSecOps and DataOps; Site Reliability Engineering; ; App Maintenance & Support; Automation; Proactive Maintenance; Process Re-engineering; AI/ML-driven Operation Management; ; Managed Cloud Security Services; Managed Detection and Response (SOC); Security & Compliance Management; Identity & Access Management and Governance; Application Security

Service scope

• Service constraints: Some customization for apps/ services may be limited for users based on their associated subscription and access level. ; Access from other geo-locations may be a constraint from a compliance perspective.; Third-party software support.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide services tailored to the client's requirements and Service Level Agreement. As part of the support framework, we also provide on-call support if required.; ; For example, a 15-minute response time for high-priority tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via mobile application or web interface through browser by supplying required organization ID and credentials.
• Web chat accessibility testing: Not applicable.
• Support levels: We provide support levels based on the client's requirements and scale of operations. Our support model also includes VIP/ Executive or persona-based support if the client requires it. Depending on the ticketing data and volume, we provide on-site cloud support engineers in a dedicated or shared model. Our dedicated Technical Account Managers play a crucial role in ensuring customer satisfaction. They manage end-to-end project delivery, oversee support teams, and maintain regular communication with clients to review operations, manage escalations, and address concerns.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AZURE, AWS, GCP, IBM, VMWare, On-Premises, and other cloud providers

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi.
• ISO/IEC 27001 accreditation date: 25/07/2021
• What the ISO/IEC 27001 doesn’t cover: The information security management system covers the provision of services and solution through our business units viz, Digital Business Service (DBS), Infrastructure Management and Security Services (IMSS), and Product Engineering Services (PED) to our global clientele supported by corporate functions such as People Practice (HR), Internal IT Services, Talent Acquisition, Travel & Immigration, Facility Administration& Security, Legal & Finance, Sales and Marketing and Engineering and Business Excellence (Quality/ Assurance) and are operating out multiple locations in India.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our environmental goals are focused on optimizing energy, making responsible use of our natural resources, and reducing waste to create sustainable progress. We will also maximize the usage of renewable energy while reducing the use of fossil fuels by working closely with our value chain partners to assess and help reduce the environmental impact. ; ; Environmental Goals: ; Achieve carbon neutrality in our operations by 2030. ; Establish and drive sustainable power usage & water conservation techniques.

  Covid-19 recovery

  During the COVID pandemic, Happiest Minds formed a task force to drive the transition to work-from-home and ensure business continuity. The task force worked round the clock to ensure minimal disruption to delivery across our seven operating geos. Some of the critical measures implemented were:; ; 1. BCP:; A robust BCP was implemented to ensure smooth customer delivery. In the unfortunate event that one should fall ill, backup managers and team members were provided.; ; 2. Mithra:; The Good Samaritan Program consists of volunteers who are committed to counseling employees and being available to listen to them in safety, acceptance, and confidentiality. Team Mithra provided emotional and counselling support to over 1,200 employees.; ; 3. Internal First Responder (IFR) Team:; IFR Team had representatives from the various Business Units and CoEs across geographies. The IFR team member assists in guiding the impacted employee to the available resources such as leave, loan, advance, hospitalization, oxygen, and medication. The team also meets periodically to keep up-to-date with the various Government notifications.; ; 4. Additional COVID-19 Insurance.; ; 5. COVID Leave:; Provision of three different types of leave.; a. Hospitalization / Institutional quarantine – Up to a max of 20 days; b. Home Isolation – Up to 14 days; c. Family Care – Up to 5 days; ; 6. Leave Donation program; ; 7. Medical Tele-consultation; ; 8. Salary Advances & Compassionate Loans; ; 9. Ergonomically designed chairs/tables for smooth WFH; ; 10. A Vaccination Tracking System (VSAFE) to update vaccine details for employees and their family members. The system also sends reminders of the vaccination schedule.; ; 11. Frequent Sanitization of office spaces; ; 12. Back to Office Taskforce with representation across the Company to evaluate the return to office. ; ; 13. Periodic communication from the Executive Board; ; 14. Wellness Programs facilitated by the Happiest team; ; 15. COVID-19 insurance for facilities/admin/security staff.

  Equal opportunity

  At our core, we believe that Diversity & Inclusion (D&I) is a journey, not a destination. Our unwavering commitment to fostering an inclusive environment is a testament to this belief. We stand firmly against any form of discrimination, be it based on ethnicity, age, disability, gender, or sexual orientation. The 'Happiest Minds Diversity & Inclusion Council' is dedicated to creating a vibrant and diverse society through the implementation of D&I policies and programs.; ; Key Metrics; 27% - Organizational Gender Diversity; 46% - Campus Gender Diversity Ratio; 10 Nationalities - Cultural Diversity; 100% - Resumed Work after Maternity Leave; 33 - Availed Paternity Leave; 8 - Persons with Different Abilities; ; Generational Diversity; 84.5% Millennials; 10.3% Gen Z; 4.8% Gen X; 0.3% Boomers II; 0.2% Boomers I; ; Maternity Engagement Program; A holistic maternity program, developed in collaboration with the Wellness team, includes three phases: pre-maternity, during maternity, and Post-Maternity for women during pregnancy.; ; Women in Excellence Program; Exclusive Women Leadership Development for Mid Managers covering various elements of holistic development for leadership roles.; ; PRIDE; Awareness sessions are held during PRIDE month, and various activities, such as quizzes, D&I Sensitization training, and the extension of medical insurance benefits to same-gender partners across locations, are conducted.; ; Ability is Bigger than Disability; Our community of Specially Abled Members doubled in its headcount following 'Train to Hire' Model rollout in each BU with Oorja & Enable India.; ; Aura Engagements; Welcome mail to all women members with a list of women's benefits and wellness programs.; ; Workshops & Sensitization Sessions on Diversity & Inclusion ; Sensitization programs on D&I focus on skill building that leverages the strengths of different teams and customers.; ; Recognition in Diversity & Inclusion; Top 50 Best Workplaces for Women for 4 consecutive years.; Top 10 Diverse Organizations -Analytics AIM Magazine.

  Wellbeing

  The Happiest Minds Wellness program is branded as – HappiZest and constitutes the 7Ws of Physical, Spiritual, Intellectual, Professional, Social, Emotional, and Environmental Wellness. It is nurtured by aligning activities, logistics, facilities, and the organisation's expertise through various wellness schemes and initiatives.; ; An initiative started by our Happiness Evangelism team is a step towards promoting employee happiness, which includes providing opportunities for social connection, offering mental health support, providing work-life balance resources, and promoting a culture of appreciation in action.; ; CULTURE OF GRATITUDE; All our facilities encourage people to freely use SMILES Cards or send iAppreciate messages to acknowledge and celebrate their colleagues' contributions.; ; CULTURE OF LISTENING; Happiest Minds' culture of listening is about actively and empathetically engaging with others when they communicate. This includes not just hearing the words they are saying but also understanding their perspective, feelings, and needs.; ; We have made a positive impact in the following areas:; Ask EB: A portal for Happiest Minds to post questions for the Executive Board (EB), and the answers are posted within 24 hours.; Townhalls: People are encouraged to ask questions and provide feedback directly to the leadership team at Townhall.; We Hear: You can use We Hear to report sexual harassment or discrimination to the Chief People Officer. To initiate the case, an email will be sent to the CPO's mailbox.; ; CULTURE OF MINDFULNESS; The culture of mindfulness refers to attitudes and practices that encourage people to be fully present in the moment without judgment or distraction. It involves intentionally paying attention to the present moment, being aware of one's thoughts and feelings, and cultivating a sense of openness and curiosity.; Mindfulness training involves mental activities designed to rewire the brain's neural networks.

Pricing

• Price: £50 to £3,000 a virtual machine a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rajdeep.ajmani@happiestminds.com. Tell them what format you need. It will help if you say what assistive technology you use.