macseu

MACS ENTERPRISE ASSET MANAGEMENT for Health Care (MEAM for Health) powered by IBM MAXIMO EAM

MACS Enterprise Asset Management for Healthcare utilises IBM Maximo, ensuring organisations optimise the productivity of their assets. Maximo increases operational efficiency, providing near real time visibility of asset usage across multiple sites. Maximo has capabilities unifying your operations, connecting all teams across your business, improving asset usage and a ROI.

Features

• Computer aided facilities management (CAFM) designed for healthcare services.
• Self service work requests routed direct to the receiving department.
• Progress reporting in all links of the value chain.
• Plan maintenance for maximum asset longevity.
• Allocate resource efficiently for planned and reactive maintenance.
• Manage compliance with automated compliance task generation.
• Carry out inspections with dynamic questionnaire content.
• Authorise purchase to pay transactions with set approval levels.
• Account for stock inventory with smart issues and replenishment.
• Control suppliers with a comprehensive contract management process.

Benefits

• Subscription based hence OPEX, not CAPEX.
• Improved efficiency in responding to requests for facilities service.
• Better customer satisfaction for stakeholders and facilities service users.
• Value for money from improved asset utilisation.
• Longer asset life cycles from efficient maintenance management.
• Better supplier performance from strict contract management.
• Reduced stock holding hence an improved cash position.
• Complete control over purchasing reduces maintenance costs.
• Optional security to OFFICIAL level for protection of sensitive data.
• Rapid on-boarding by means of the MACS Quick-Start project process.

£6,000 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@macs.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

895542053508501

Contact

Alex Brain
02084327430
g-cloud@macs.eu

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: There are no current constraints.
• System requirements:
  • Internet explorer 11 or
  • Firefox 60 and future fix packs or
  • Google Chrome 66 and future fix packs or
  • Microsoft Edge (latest and future release packs)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Out of hours support is available upon request. Typically our help desk is during stand office working hours Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: MACS works with your organisation to put the appropriate support model in place, our standard model is based on the following levels. Level 0 – Systems Administration where we train and empower nominated staff members to act as a first point of contact. Level 1 - Provided by a trained MACS support engineer encompasses the first level of problem determination, diagnosis and resolution, plus the majority of operational and administrative tasks. Level 2 - Provided by the MACS consultancy team is following the Request/Incident Process. This is the escalation route for any support issues that cannot be resolved at Level 1. Level 3 - Provided by IBM. Level 3 Support is defined as the highest technical level of support in the model. Problems are passed to Level 3 once problem determination has taken place and the resolution requires a physical change either to the underlying application source code, its environment or its infrastructure.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Due to the wide use of the system there is rich user community that provide online videos and support forums. MACS can arrange for an interactive demonstration of the solution and any training requirement you may have.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: MS Word
• End-of-contract data extraction: A process of database export has been established this can be exported tables, excel files, CSV. Further details can be provided upon on request.
• End-of-contract process: There will be a formal end of contract review, providing and agreement for any commercial and technical discussion to take place. A formal exit plan will be agreed as part of the life cycle of the contract. Client data will be format in the format and timetable agreed during contract negotiations and confirmed in the exit review.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile supports both online and offline capabilities.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: RESTful services are provided by the OSLC functionality.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution allows for full customisation by the end user. However due to the advanced capability of the product it is recommended that any changes are made by configuration. This serves to improve maintainability and upgrade-ability and reduce the life-cycle cost of the solution.

Scaling

• Independence of resources: The MACS solution is designed as a fully scale-able SaaS service and as such meets the requirements of both small users and larger enterprises or government departments.

Analytics

• Service usage metrics: Yes
• Metrics types: Need to agreed in conjunction with the client service metric requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are 3 ways to import and export data from Maximo: • The import or Export function can be added to the application where the data resides, ; • Manually import or export from an integration external system, ; • Automatically import or export data, this can be done using OSLC, an interaction, an invocation channel, polling a database table, consuming an xml file or consuming a flat file from a file directory. The type of data import controls the elements that have to be set-up.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Data Table Import
  • ETL Process
  • Data Integration

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our Cloud Service provider provides 99.9% uptime Guarantee for Network and Platform. Loss of use of core functionality Maximo is 5 % i.e. 95 % availability . No refund is offered.
• Approach to resilience: • Datacentre is Tier-4 fault tolerant ; • Multiple datacentre Regions; • Multiple datacentre Zones; • Split system deployment
• Outage reporting: Standard service outages would be reported through email alerts and API. Other types of service reporting can be configured based on the requirements and can encompass cloud provision reporting or specific tools like Dynatrace.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Under our ISO 27001 Standard Operating Procedure (SOP) Access control is based on the role of the employee and is documented under an Access levels process. This is controlled by the security officer and access is granted to the the central management team and reviewed under our internal and external audits for ISO 27001.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TCL - The Certification Leaders B.V.
• ISO/IEC 27001 accreditation date: 25/11/2021
• What the ISO/IEC 27001 doesn’t cover: Planning, design, implementation and operation of Security Operation Centre (SOC) Security Incident and Event Monitoring (SIEM) protective monitoring and vulnerability services to detect and respond to actual and potential threats of customer systems and networks. The service is tailored to customer requirements and may include the following: detection, alerting, response management (triage/analysis/reporting), root cause analysis; vulnerability scanning, and patching remediation identification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: It's available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Primary contact person will maintain and add information to these requests including an impact analysis for realizing the changes and improvements. On a quarterly basis all request and changes will be reviewed by the Customer key user team and the MACS primary contact. All approved changes will be packaged in point releases after which detailed planning will be made for security analysis, development, testing, acceptance and promotion to the SIT, UAT and production systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information about technical vulnerabilities of information systems/application being used are monitored via the MACS technical team, the product owners and the software providers. The organisation's exposure to vulnerabilities is evaluated regularly and appropriate measures taken to address the associated risk. MACS follow the patch policy of all deployed products. All systems shall be kept up to date based on software updates provided by the supplier. A full IT Security Health Check is carried out at least once a year. All patching is carried out to Cyber Essentials Plus standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ISMS SR (information incidents) are notified by all employees in the servicedesk or otherwise emailed to the security officer. The security officer has a console designed to monitor all incidents from first notification to completion. Protective monitoring is carried out by a SOC/SIEM service. This service is integrates with our cyber security incident response plan.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is covered under our ISO 27001 Standard Operating Procedures. All incidents are reported in our Servicedesk as an internal service request with the marking Information Security (SR type = ISMS) and dealt with separately. The Security Officer will be notified always of every new incident and he/she shall check at that time whether the reported incident is an information security incident. If it is an information security incident, it will be dealt with in accordance to the cyber incident response policy.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Reducing our environmental impact is a core priority at MACS, and we are committed to implementing comprehensive strategies across our operations.; ; To reduce our carbon emissions, we've transitioned our on-premises infrastructure hosting, along with that of many customers and suppliers, to secure cloud infrastructure. This move significantly decreases the environmental footprint of our IT operations. Furthermore, we've retrofitted our buildings with energy-efficient lighting, heating, ventilation, and cooling systems, and upgraded laptops and mobile phones to newer, more energy-efficient models, donating or recycling the old ones wherever possible. Smart energy management systems within our built estate optimise energy usage.; ; In the UK, our new Head Office building boasts an impressive EPC rating of A and operates gas-free, sourcing 100% of its electricity from renewable energy. Similarly, at our Netherlands Head Office, we've installed solar PV panels to generate clean, renewable energy. To monitor and optimise our efforts, we've implemented smart sensors, meters, and IoT devices to collect real-time data on energy usage, emissions, and other environmental parameters in our offices.; ; To address waste, we've implemented a robust recycling program covering paper, plastic, and electronic waste. Additionally, by providing fully functioning kitchen spaces, we're reducing single-use plastics and promoting the use of stainless steel and biodegradable materials.; ; In collaboration with suppliers, we're working to reduce emissions throughout the supply chain, setting sustainability requirements and conducting audits while emphasizing local sourcing to minimize transportation-related emissions.; ; Our travel policy prioritises modes of transport investing in carbon offset projects, such as reforestation or renewable energy initiatives. For instance, we endorse airlines that participate in carbon sequestration programs, like tree planting for every flight taken. We're also championing the use of electric vehicles (EVs) within our employee car scheme and encouraging alternative commuting methods like public transportation, carpooling, or biking.

  Covid-19 recovery

  To aid recovery from the impacts of the COVID-19 pandemic, MACS has spearheaded various employment and re-training initiatives. In response to the unprecedented challenges posed by the pandemic, we have implemented a range of measures to support our staff. This includes providing essential digital tools, facilitating remote access and cloud sharing to enable seamless remote working, and ensuring that mental health support is readily available to all employees. We are training a cohort of volunteering staff as mental health first aiders, reinforcing our commitment to prioritising well-being during these challenging times.; ; Recognising the diverse needs of our workforce, we have established tailored programs to facilitate a gradual return to health and work following illness, ensuring the well-being and productivity of our employees. We have redesigned our workplaces and policies to align with evolving safety protocols and guidelines and committed to ongoing safe working practices.; ; Central to our recovery efforts is the implementation of our hybrid working policy, which sets clear boundaries and provides support for staff navigating the complexities of remote work and living arrangements. Additionally, we are managing the safe transition back to both MACS and client workplaces, ensuring a smooth and secure reintegration process.; ; Looking ahead, MACS is steadfast in promoting an ongoing hybrid working approach, offering flexibility and adaptability to meet the evolving needs of our workforce while fostering a culture of innovation, resilience, and collaboration in the post-pandemic landscape.; ; To support our Social Value reporting and monitoring we have implemented a dedicated Social Value software platform called Thrive for the collation and reporting of our Social Value performance through a single portal. The Thrive software tracks activities through a series of metrics and calculates the social value outcome, integrating data from our HR and delivery Systems to inform insights on the level of social value delivered.

  Tackling economic inequality

  At MACS, we're committed to addressing economic inequality, recognising its profound impact on social cohesion and economic progress. Our comprehensive approach tackles economic disparity head-on, promoting fairness across our communities.; ; Central to our strategy is our unwavering commitment to fair and equitable employment practices. We strive to offer competitive wages and benefits to all employees, ensuring they can adequately support themselves and their families. Over the past eight years, we've witnessed a remarkable 15% year-on-year growth in our UK workforce, with 30% of all job opportunities being filled locally.; We're dedicated to providing equal opportunities for career advancement and professional development, regardless of background or socioeconomic status. By fostering diversity and inclusion within our workforce, we aim to create pathways for individuals facing barriers to employment and break the cycle of economic disadvantage. As a testament to this commitment, 6% of our employees were previously unemployed or in full-time education, 6% are UK Armed Forces veterans, and 5% have disclosed disabilities.; ; Through partnerships with local universities and colleges, we've established Graduate and Apprenticeship Schemes, providing skills and resources for economic self-sufficiency. Additionally, we offer level 2, 3, and 4 training opportunities annually, enhancing our workforce's capabilities.; ; Externally, we support local businesses and communities, collaborating with SMEs and startups on major projects. By engaging local businesses, we stimulate economic activity and contribute to the local economies. We prioritise sourcing goods and services from local suppliers wherever possible, reducing our carbon footprint while bolstering local businesses financially.; ; Internally, we maintain a culture of transparency and accountability regarding pay and compensation practices. Regular audits and reviews ensure that our policies are fair and equitable, with a commitment to closing any gender or racial pay gaps within our organisation.

  Equal opportunity

  At MACS, diversity isn't just a buzzword; it's the cornerstone of our success and the driving force behind our collective achievements. We passionately believe that fostering a diverse and inclusive work environment is not only ethically imperative but also essential for driving innovation, creativity, and delivering high-quality outcomes. With this conviction at our core, we have taken proactive steps to create a multitude of employment and training opportunities specifically tailored to individuals with protected characteristics.; ; Our commitment to diversity and inclusion is ingrained in our culture of promotion and recruitment. We are steadfast in our dedication to addressing workforce inequality, ensuring that every individual, regardless of background, has the opportunity to thrive and fulfill their potential within our organisation.; ; Central to our approach are HR policies and procedures that actively champion the interests of ethnic minorities, individuals with neurodiversity, members of the LGBTQ+ community, women, and veterans. Through targeted initiatives and ongoing support, we strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents.; ; As a testament to our commitment, 25% of MACS employees come from ethnic minority backgrounds, reflecting the rich tapestry of diversity within our workforce. Additionally, 5% of our employees have declared disabilities, and 6% are veterans of the UK armed forces. These figures not only highlight the tangible progress we've made but also underscore our unwavering dedication to fostering an inclusive workplace where all individuals are afforded equal opportunities for success and advancement.

  Wellbeing

  At MACS, we believe that investing in the well-being of our employees not only enhances individual lives but also drives collective success and fulfillment. Our commitment to employee well-being extends beyond mere functionality; it encompasses a holistic approach that prioritises physical, mental, and emotional wellness. Our workspaces are thoughtfully designed to foster a sense of harmony and vitality, featuring ergonomic workstations and abundant natural light that not only enhance productivity but also nurture the wellness of our employees.; ; By centering our focus on wellness, we acknowledge and address the interconnectedness of health and performance. Through the incorporation of biophilic elements throughout our offices, we aim to create environments that transcend the conventional workspace, offering softer, more tranquil settings that rejuvenate both mind and body. These elements not only contribute to the overall ambiance but also serve as catalysts for creativity, innovation, and well-being.; ; Embracing an innovative Home & Away approach, we empower collaboration across various locations, facilitating a seamless blend of work life balance. Our commitment to inclusivity ensures that remote team members feel valued and connected through advanced technologies like life-size screens and centered audio, fostering a sense of belonging regardless of physical location.; Recognising the importance of focused work and confidential conversations, we've created designated Concentration Zones and privacy booths, providing spaces conducive to productivity and discretion. Additionally, we've curated areas within our workspaces for eating, relaxing, and socialising, offering respites from the daily hustle and fostering a strong sense of community among our team members.; ; Moreover, our employee healthcare scheme prioritises mental health support, offering a comprehensive range of resources and a network of mental health first aiders for localised assistance.

Pricing

• Price: £6,000 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: MACS EU delightfully offers free SaaS trial of IBM Maximo SaaS where you get combination of the world’s leading enterprise asset-management-system with all benefits of a CMMS. Deployed on IBM Cloud by subscription, it is low-cost, secure and available in multiple offerings depending on size & scope of your organisation.
• Link to free trial: https://macs.eu/ibm-maximo-saas-free-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@macs.eu. Tell them what format you need. It will help if you say what assistive technology you use.