Khipu Networks Limited

Netscout Arbor Enterprise Manager (DDoS Protection)

This service provides a scalable inline threat prevention capability which can tune for your environment and keep the mass of online threats at bay from your infrastructure and your important business services.

Features

• Prevent evolving bots scanning/performing DDoS on critical services and infrastructure
• Automatic DDOS bot threat update to stay ahead of bots.
• Integration with Security Stack REST API.
• Support for STIX/TAXII, Syslog (CEF, LEEF).
• Contextual Threat Intelligence fuelled by ATLAS.
• Detect and block stealthy Layer 7 attacks.
• Detect and block multi-vector attacks.
• Detect and block carpet bombing attacks.
• Manage Cloud and OnPrem AEDs

Benefits

• Protect the firewall to ensure security is optimised.
• Reduce the resources running on your firewall, prolong its life.
• Reduce your SIEM alerts and costs by up to 80%.
• Prevent outbound command-and-control communication (c2) as an additional defence.
• Keep business services available, allowing new services to be delivered.
• Reduce risk of downtime.
• Reduced risk of security compromise.

£2,535.86 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

895766775030979

Contact

Sales Team
0345 272 0900
Sales-UK@khipu-networks.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Up to 1 Gbps traffic inspection per cloud instance.
• System requirements:
  • Requires EC2 instance to run AED and AED BYOL license.
  • Requires AWS load balancer.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: KHIPU delivers support packages with associated SLAs. The response time SLA is linked to the priority of the incident. Response times can vary from 30 minutes (Priority 1) to 4 hours (Priority 4), depending upon the severity of the support call logged. We can also offer bespoke support packages that allow the initial response time to be tailored to the environment if required. The initial response time does not differ based upon the time of day nor day of the week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation. To evidence this, we have a number of exceptional customer references should customers wish to speak with them. For all supplied solutions we provide maintenance and support services, with all of the proposed equipment being supported and maintained by KHIPU to the required level based upon the customers’ cover. The following is included within our available support/maintenance services: • Maintain Services is KHIPU's 'break fix' level of support. • Monitor Services offer “Pro-Active” monitoring and alerting via KHIPU's “KARMA” service. • Fully Managed Service, KHIPU assumes full responsibility for the running of your devices. • Co-Managed Service, KHIPU assists with the running of your devices. • KHIPU SOC Service offers a complete, detection and response service protecting your critical infrastructure from cyber-attacks. • All services are available 8am to 6pm Monday to Friday, or 24x7x365(366) • Telephone, Email, Secure Portal and Remote Access Support KHIPU would also assign a technical account manager to every customer, who would be responsible for ensuring that SLA's are met in the event that customers call upon the agreed support service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For the delivery of the service, KHIPU follows our ‘Project Process’ which has the following primary stages: • Stage 1 – Service scope • Stage 2 – Assessment • Stage 3 – Report correlation. This process is KHIPU’s way of providing an effective service to implement your solution efficiently and to a high standard, in accordance with our ISO accreditations. Initially, we will set up a call to discuss the implementation of your service, what will take place, and any pre-requisites that need to be met. This will also provide end-users with the opportunity to speak to one of our fully qualified engineers who will discuss all aspects of the of the service and answer any questions that they may have. A set of project and technical documentation is then created, based upon the discussion. It is then circulated with the customer for their feedback and signature. From this point there is an agreed change control process for anything necessary which is under the control of both KHIPU and the customer.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported, copied or backed-up to a 3rd party location.
• End-of-contract process: Contract is committed in 12 months terms and optional on renewal anniversary.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Other
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: API controls provide a comprehensive set of methods to interact with the AED capabilities. The AED API is intended for the in-house developer who is comfortable using programming languages such as the following:; • .net C, • Java, • Perl, • Python.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The AED can be tailored using protection groups to protect discrete externally facing services with tailored security policy settings: AIF confidence setting, rate based session protection, regular expression controls, preset low medium and high mitigation countermeasures to quickly increase mitigation in times of attack.

Scaling

• Independence of resources: Netscout, through an automated process, is constantly evaluating and monitoring the load placed upon the application. Each customer’s instance is unique so there is no risk of shared resources being fully utilised by another organisation.

Analytics

• Service usage metrics: Yes
• Metrics types: Network Traffic Visibility,Alerts, Analysis
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Netscout

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Syslog, email or API.
• Data export formats: Other
• Other data export formats:
  • Syslog
  • Email
  • API
  • AEM Manager
• Data import formats: Other
• Other data import formats:
  • CEF & LEEF
  • Syslog
  • Email
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is run at an agreed time with the customer on a 24*7*365(6) schedule. This service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows. In the event that KHIPU does not meet the guaranteed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of KHIPU Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user.
• Approach to resilience: This information is available upon request.
• Outage reporting: Ingestion Alerts Actions Investigation Cases

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Two factor authentication and role based access management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance
• ISO/IEC 27001 accreditation date: Original Approval: 6th May 2010, Current Expiry: 5th May 2025
• What the ISO/IEC 27001 doesn’t cover: All areas of KHIPU's business is covered under ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management) and ISO45001 (Occupational health and safety). Any potential breach or risk of security or process is highlighted to senior management including the board of directors immediately.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the configuration of the service are managed through an ITIL based Change Control Process. This looks at technical suitability, security risks and impact to service; the output from which is clearly communicated to the customer where the ultimate decision will be made to proceed or not. This takes into account any commercial considerations necessary and provides an audit trail, ensuring that all aspects of the change are considered.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We work closely with the manufacturers of the deployed services to ensure that any reported/disclosed vulnerabilities are patched during the next maintenance window. Should a major flaw occur, an emergency change process would be invoked to patch the service within 48 hours. In the event that multiple vulnerabilities become apparent, they will be addressed in severity order (highest first), until all are mitigated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are detected via various means including monitoring tools, manual check, service degradation, reported issues and regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with high priority until they are proven to be benign or corrective action is needed to be taken to mitigate the problem. Immediate responses are provided if an issue appears to be critical within the end users’ environment. These procedures are in line with our ISO27001 processes.
• Incident management type: Supplier-defined controls
• Incident management approach: As part of our support/managed service procedure, the customer is provided with full details of how to log a support call, including all logging methods and the required information for the servicedesk. Once the call has been logged, it is then managed by the team under the servicedesk based on severity (major issue = service affecting, minor issue = query). All service affecting calls are escalated accordingly to the 2nd/3rd line teams including the assigned account and technical manager. Escalations procedures are provided as part of the onboarding process.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  KHIPU is committed to monitoring and reducing our environmental footprint. We are an ISO14001 Environmental Management certified company and complete an internal audit annually which provide updated targets for our company and supply chain to aim for. We update our initiatives on our website: https://www.khipu-networks.com/khipu-is-green/. • Employees and our supply chain are made aware / reminded of their environmental impact. • We regularly review our products, services, and suppliers to ensure we are using the most suitable environmentally friendly options. KHIPU and our supply chains are committed to minimising impact to the environment from our solutions by reusing, recycling, and adopting processes that conserve raw material, energy, and water. The company is part of a movement called “techies go green” (https://www.techiesgogreen.com), aimed at increasing awareness and we are committed to decarbonising our businesses and making them green and verifiably sustainable. Where possible, we work with customers remotely to reduce travel costs and for each day an engineer installs / supports a customer remotely we plant 10 trees. Tracking of our progress is available here: (https://moretrees.eco/forest/khipu/).

  Covid-19 recovery

  Our plans and processes provide mitigation against a wide range of potential incidents including the unforeseen events mentioned. The procedures have been regularly tested both theoretically and in real events. In 2017 we activated the plans as part of an office relocation, we had no loss of services or unexpected downtime. On the 9th March 2020, we activated our Pandemic Policy which was created during the original SARS threat. This was activated across our UK and South Africa offices in advance of the UK and SA Government lockdown. We successfully had 98% of staff working from home, 2% of staff worked in our UK office. The business managed to offer and operate the majority of our services remotely. We continued to provide on-site resources to customers running critical life supporting systems (i.e. Healthcare / Social Services). Since the removal of lockdown restrictions, we have moved to a hybrid operation where staff aim for a minimum of 3 days in the office, 2 working remotely. KHIPU invested in a new HQ building during 2021-2022 and modelled our offices to support the most flexible ways of working.

  Tackling economic inequality

  As a business we understand that we can make a difference in tackling economic inequality, with KHIPU being fortunate to operate in the Technical Business Sector which is a robust market. This allows the company to invest into our workforce, both in terms of relatively high salaries and also support services (pension contributions, healthcare, dental care, welfare support, regular health checks, training, team building, career options). We offer flexitime to the workforce, offer hybrid working, provide a very good maternity / paternity scheme, invest in apprentices, and also graduates and have workforce age from ~19 – 70 years of age. Over 40% of our senior staff identify as female and we support all of our staff in any way we can. Outside of our business, KHIPU invests into charitable causes, we have invested in building a computer laboratory in a township school in South Africa. We invest in youth sports and various health related charities.

  Equal opportunity

  KHIPU has a strong ethos on diversity and inclusion with our main objective being that our company and staff understands and promotes equality, diversity, and inclusivity internally and externally with suppliers and customers. We have not set any specific target; however, we have found that our organisation has organically grown in a manner fully supportive of our main objective for equality, diversity, and inclusivity. This organically grown culture exists across our UK and South Africa based offices, we also ask our supply chain to confirm their commitment to supporting our own objective in this manner.

  Wellbeing

  KHIPU has a very active “People Operations” department with representatives across our main offices in the UK and South Africa. They provide a wide range of help and support to all staff, including their families as appropriate. Our team have trained first aiders and also have received mental health awareness training. All staff have access to our internal support team and can also be referred to 3rd party experts (via our company-wide healthcare scheme). The company invests in an annual health check (optional but recommended for all staff) by a 3rd party company, this also offers advice on mental health, fitness, diet etc. The company has invested in excellent office facilities, both in terms of general office location and facilities within our offices. This allows staff multiple options for stress reduction, teamwork or relaxation as required. We suggest that all staff walk around and do not sit too long at their desks, offer stand-up desk workstations and we try to cater for any staff members working preferences.

Pricing

• Price: £2,535.86 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.