RecordPoint implementation and configuration services
RecordPoint provides professional services for the implementation and configuration of the RecordPoint platform. This includes information and AI governance consulting and training to support the implementation of the platform. Technical consulting around configuration and migration services are also available.
Features
- Assist with migration from legacy systems to RecordPoint
- RecordPoint rules design and analysis
- RecordPoint Classification Intelligence (AI) training
- Implementation support for AI Governance
- Implementation support for Information Governance
- Support for permissions analysis
- Custommised connector development
Benefits
- Reduce time to value by rapid deployment
- Unlock the use of AI tools by strong governance
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
8 9 5 7 9 5 4 9 6 9 6 5 9 5 1
Contact
RECORDPOINT SOFTWARE (EMEA) LTD
RecordPoint EMEA Sales
Telephone: +44 117 318 0540
Email: salesemea@recordpoint.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data/information structure design
- Project management and governance
- Other
Service scope
- Service constraints
-
- Support and implementation services are delivered remotely.
- Services are only provided to RecordPoint platform customers or those evaluating the platform
User support
- Email or online ticketing support
- Yes
- Support response times
- For implementation and configuration initial responses are within one business day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- We use Teams for collaboration via webchat which has been tested to WCAG 2.2 AA
- Support levels
-
There is only one level of support which is baked into to our implementation and configuration methodology. The cost is the same as per our pricing document.
A Customer Success manager and delivery manager are provided for every customer who coordinates RecordPoint resources including technical and functional resources. - AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,482.00 | £1,482.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior business analyst | £1,482.00 | £1,482.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,482.00 | £1,482.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior DevOps engineer | £1,482.00 | £1,482.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 6e46beff-fa6e-4c63-b12a-f88abb41bb24
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- Yes
- Any other security certifications
- SOC 2 Type 2
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
-