G7 Business Solutions Ltd

Unit4 ERP (UBW / Agresso) Application Managed Service / Support

G7 Application Managed Service provide flexible full support for your Unit4 ERP (UBW/Agresso) cloud system, whether that be Unit4 cloud, QuickThink Cloud or another provider. We work alongside your internal support desk, helping you cope with peaks and troughs in demand. All types of calls covered including AG16s and workarounds.

Features

• 8 permanent staff dedicated to Unit4 ERP (UBW / Agresso)
• Established since 2001 for Lawson and 2015 for Unit4 ERP
• Support for AG16s and Unit4 consultancy developed areas
• Assistance with reports and upgrades in report engines
• System administration functions and user management
• Testing assistance for upgrades, new versions, transition to cloud
• How do I, queries and issue resolution
• Over 120 years of Unit4 ERP experience in AMS team
• Staff SC and NPPV3 security cleared, ISO 9001:2015
• Backed up by our strong team of onsite consultants

Benefits

• No contract, rolling monthly agreement giving true flexibility
• Charged by the hour, one rate for all calls
• Workarounds developed, supporting you until you upgrade
• Supporting AG16s and consultancy developed areas reducing reliance on consultants
• ISO 27001, ISO 9001, ISO 14001
• Same person each time you call, offering continuity
• Elite Unit Partner for a complete service
• Immediate access for problem solving and issue resolution
• Reducing number of onsite days required for implementations and upgrades
• Cover the full set of modules within Unit4 ERP

£89 to £116 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g7info@g7bs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

895903873498755

Contact

Julie Munt
01275 844650
g7info@g7bs.com

Planning

• Planning service: Yes
• How the planning service works: As part of G7's consultancy and project management services, we can provide business analysis and design in relation to implementing a cloud based system. Our Consultants will assess the needs of your organisation and create structured proposals in terms of the necessary architecture, solution design, security and usability requirements of cloud hosted system or software. Pre-defined templates for various sectors can be used to optimise this process.; G7 were awarded Cloud Migration partner of the year 2023 due to our highly experienced team for the Unit4 ERP (UBW / Agresso) application and having helped a number of customers migrate from Unit4 ERP on premise to the Unit4 SaaS / cloud based solution. ; Any issues or queries during this time, can then be logged with the G7 Application Managed Service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Unit4 ERP (UBW / Agresso)

Training

• Training service provided: Yes
• How the training service works: With over two decades of experience in working with the Unit4 ERP product, our Project Team Training, also known as Super User Training, is available through:; Classroom-based courses, based on specific areas with full training materials that are focused around Unit4 ERP system support, which can be delivered at your site or remotely.; • System Administration; • Workflow Introduction; • Overview of Unit4 ERP; ; Consultancy-led, knowledge transfer approach, for more tailored training, led by specific knowledge and skill gaps and tailored to upskilling in those areas. Training via consultancy can be tailored to your requirements and tends to involve fewer people. It does not include manuals. ; ; Application Managed Service knowledge transfer - Our detailed call notes enable users to refer back to previous solutions should the same issues arise later. ; ; For new implementations, G7 can also assist with full end user training, either developing the training material and then delivering, or developing the material for the customer to deliver.
• Training is tied to specific services: Yes
• Services the training service works with: Unit4 ERP (UBW / Agresso)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Having been awarded Unit4's cloud migration partner 2023, G7 has the experience to assist customers with their migration from an on premise solution to the Unit4 SaaS solution (or from another hosted solution to the Unit4 SaaS solution). G7 will manage the whole process and provide assistance throughout, based on an assisted build methodology and knowledge transfer. Using a methodology that allows for parallel work streams, our consultant-led cloud migrations are fully managed to allow organisations of all sizes migrate quickly and easily. Unit4 migrations can be 'as is' or a re-implementation. For the latter, G7 would run design workshops to agree the design, based on our industry knowledge. ; For other elements such as data cleansing and software issues, the G7 Application Managed Service offer immediate answers to your queries. We can also help with the testing of the migrated data and for examples, areas such as deletion of duplicates. We can also assist with remote training / familiarisation of any new functionality within the cloud software
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Unit4 ERP (UBW / Agresso)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: G7 have ISO 27001 Security and ISO 9001 Quality management accreditations. Utilising a number of industry standard bench-marking tools and scripts, we can provide assurances regarding the quality and performance of cloud-based and in-house systems. These tools produce management reports that are scrutinised by a team of professionals and also the customer. It includes quantitative data collected from key server / software metrics, as well as qualitative markers (from written reports and service desk analysis).

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Full Application Managed Service for the Unit4 ERP application, covering all modules within the suite; financials, procurement, sales order processing, inventory, research, project, fixed assets, Income Manager, AG16s, reporting, HR, Payroll, data migrations, interfaces, AG16s, triggers, consultancy developed areas such as HESA.; Full Application Managed Service covering; "How do I do this queries", resolving issues, workarounds, remote build, knowledge transfer, system administration functions, reporting, workflow, data migrations, testing assistance, migration assistance, remote consultancy, housekeeping, assistance with upgrades, reconciliations - anything your internal support team would cover. ; We can take calls directly from your end users or liaise with your internal support desk.; This can be supplemented with an on-site presence from our consultancy team if required and or full Technical Managed Service support through our partner QuickThink Cloud

Service scope

• Service constraints: Support is available remotely through the Application Managed Service desk and through our on-site or remote consultancy team, between the hours of 9:00 and 5:30, Monday to Friday, excluding UK bank holidays. Cover outside of these times can be organised at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our contracted response times are 1 hour (except for low priority which is 4 hours) although we normally respond quicker than this.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users are able to converse and connect with the G7 Application Managed Service using tools preferred by the Customer; tools such as Skype for Business and Microsoft Teams.
• Web chat accessibility testing: We are willing to investigate assistive technology further.
• Support levels: For G7 Application Managed Service, all calls are charged at the same rate, on a sliding scale, starting as low as 5 hours per month at £116 per hour to greater than 80 hours per month at £89 per hour. Hours can be purchased in bands of 5 up to 30 hours and in bands of 10 above 30 hours.G7 provide a G7 account manager and a G7 support lead who will set up weekly calls and be a point of escalation if required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 09/01/2020. Current accreditation from 09/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 14001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  G7 aims are to reduce our footprint as much as possible within the options available to us. We have an Environmental policy that all staff sign up to and which is externally audited as part of our ISO 14001 commitment. We are in rented office space, but we recycle etc.as much as we can. We do not believe we have a large environmental footprint, however the hybrid policy of working from home or the office, seeks to give employees a more flexible approach and less reliance on unnecessary fossil fuels. We have minimised paper output and continue to do so. Our aim is to move more of our servers to the cloud where we are able to schedule them to not be in use continually and therefore, they are effectively switched off during non-working hours. Some employee’s car share and we encourage this where possible. ; G7 publish our ISO 14001 renewal confirmation on our website and our email footers.

  Covid-19 recovery

  G7 continued to offer all services through the Covid pandemic remotely and assisted many of our customers with the change of working in the office to working from home. Even now, many customers prefer to continue using the remote method of working. ; G7 now offer a hybrid of working in the office and at home for all employees, to help them better manage their work and home life balance. ; G7 carried out all appropriate Covid working conditions, when people came back into the office, including social distancing and rotation of staff

  Tackling economic inequality

  Full collaboration with our partners throughout the supply chain and during implementations.; All of the G7 consultants have access to Unit4 Community4U ensuring they are able to keep up to date and are encouraged to do so. This results in accreditations for both G7 and the individual. G7 positively encourage consultants to work together to broaden their own individual skill sets in 1-to-1 sessions, with further avenues of progression explored and encouraged, even where training is for indirect skills (i.e. Not necessarily Unit4 ERP based). G7 believe that additional indirect skill sets can widen and compliment an employee’s existing skill set, for their own development as well as for the company.

  Equal opportunity

  G7 aim to recruit locally for the Application Managed Service if we can, based on the skillset we require. However, we are a very specialist service-based organisation that is tied to one main software provider. We are always looking to recruit good people and we are prepared to interview such, based on personal recommendation from current staff. G7 are fortunate to have a good balance of male, female and cultural representation throughout. Any form of discrimination would not be tolerated.

  Wellbeing

  As well as a flexible work at home policy, G7 also offer all employees flexible hours and a private health scheme. ; Weekly team meetings are held to discuss any issues etc. G7 offer a flat management structure which allows quick and uncluttered access to senior management. ; Although environmentally we encourage at home working, we are unlikely to move to a completely working from home system as we wish to keep a balance of colleagues working together for additional knowledge transfer and their own social welfare.

Pricing

• Price: £89 to £116 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g7info@g7bs.com. Tell them what format you need. It will help if you say what assistive technology you use.