PROPELLER POWERED LTD

Propeller Powered Platform

Propeller provide and support a true - SAAS Workforce and Job Management Solution including Dynamic, Globally Optimised appointment, Scheduling which is combined with Health and Safety Compliance Management and extensive reporting capabilities which is deployed extensively by the M&E Contractors and Social Housing Providers

Features

• True SAAS
• Comprehensive Teal Time Reporting
• Mobile App for Field Working
• Health and Safety Compliance Mangement
• Complete and Issue Statutory Certification on Site
• Comprehensive Job Management
• Workforce Management
• Globally Optimised Appointment Scheduling
• Extensive Integration Capabilities and Track Record
• Secure UK Based Hosting

Benefits

• Secure and Safe - never lose anything
• System Learns and Improves Appointment Efficiency
• Manage Compliance Seamlessly in One Place
• Live Status of Jobs and Operative Location Always
• Integrate With Existing Systems for Ease of Deployment
• AI Analysis of Statutory Cerification to Avoid Errors
• Utilise Mobile App to Complete Work When Outside of Network
• Comprehensive Reporting Suite to Diagnose and Improve Services
• Automatically Schedule Appointments and Optimise to Save Time
• Support from Real People - Resolve Issues Quicker

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@teampropeller.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

896053114490898

Contact

Ian Hippach
07814756307
accounts@teampropeller.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Periodic releases are undertaken outside of normal working hours or weekends.
• System requirements:
  • Web-service accessed by any connected desktop or laptop device
  • Mobile app accessed by any connected mobile or tablet device

User support

• Email or online ticketing support: Yes
• Support response times: Same working day, 09.00 - 17.00 Monday to Friday excluding Bank Holidays in England
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Every Client is assigned an Account Manager; ; Training and support in the use of the system and basic configuration is provided within the cost of the subscription, throughout the life of the subscription.; ; Additional support can be procured on a day/half day basis at a cost of £950 per day or £500 per half day.; ; Bespoke, extended packages of support can be agreed to assist with complex configuration or integrated at a negotiated discounted rate.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Propeller software is rich in functionality "out of the box" and can be implemented with the minimum of configuration if desired. A comprehensive onboarding program is provided for new account users that included, but is not restricted to, detailed supporting information, online tutorials, online training and on site if required. Data requirements are detailed in a set of upload templates that can inform users what data requires to be provided in a form that can be uploaded to progress an efficient go-live process.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If a subscriber decides that they would like a copy or an extract of their data they can contact the Propeller Tech-Team who will agree a format and provide the data.
• End-of-contract process: Subscribers are required to give notice as described within the Propeller Web-Hosted Software Services Agreement.; ; (1 month for monthly subscribers or at the end of the term for annual subscribers.; ; Data will be stored in the Propeller System for infinitum unless permission for deletion is confirmed in writing by a Director of the Client User Organisation.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop services used for Administration of the Client User Account, planning and operational activity and reporting. The Mobile App is used by Engineers to support the efficient delivery of services on site.
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: Creating works orders, properties, events, job completion, engineer events.; ; Strict role based securities ensure that data integrity is maintained.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Propeller software is a true SAAS software service therefore the core product is not customisable. We have a rolling development road-map which includes the absorption of enhancements proposed by users which will benefit the wider user community which are released to all subscribers free of charge.; ; However, the software is highly configurable by the user or with the support of the Propeller Teach-Team as required. Most settings within the software and reporting functionality can be configured to suit a users specific requirements.

Scaling

• Independence of resources: Propeller is provided via AWS UK which ensures provision scales to meet usage demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Status which monitors Website, App, Integration and API's for 90 Days
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: CSV Extracts and bulk document downloads, via API and File Transfer.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • File Transfer
  • API
• Data import formats:
  • CSV
  • Other
• Other data import formats: File Transfer

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Over 99%
• Approach to resilience: Available on request
• Outage reporting: Public dashboard at www.staus.propellerpowered.co.uk

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Role based security model
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Protecting your Data - We're committed to the security of our customers data and provide multiple layers of protection for the personal information you entrust to Propeller.; ; As part of our internal security measures, we perform daily backups of all files ,daily server image backup and nightly backups of the database. ; As a result , we can restore the database form a backup withing one hour. and in the case of an operating system failure the server image can be restored within four business hours.; ; Our privacy policy can be viewed at https://propellerpowered.co.uk/privacy-policy/
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All new releases are tested and passed through a thorough Quality Assurance process including penetration testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Propeller use an AWS UK tool to asses vulnerability called "Trusted Advisor" and "Guard Duty". Response is appropriate to the type and level of the identified threat and detailed in our information, Security and Disaster Recovery Policy.; ; Patches are released within 7 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Propeller use an AWS UK tool to asses vulnerability called "Trusted Advisor" and "Guard Duty". ; ; Patches are released within 7 days.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported by Users via the Support ticketing system
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: By Agreement

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 8.5%
• Between £2,500,001 and £5,000,000: 9.5%
• Over £5,000,001: 11%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited
• ISO 9001 accreditation date: Wednesday 21 February 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D71fe0f0-c2cd-4b72-8e11-80ba232c6773
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@teampropeller.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.