ALOCURA LIMITED

Rostrata

Rostrata is a cloud-based management and support platform designed for Healthcare and support commissioners. It enables the effective administration, oversight, and reporting of care delivered in community and other non-hospital settings. The system supports full visibility and control across commissioned services, care funded through personal health budgets and personal budgets.

Features

• Secure cloud technology for digital social and health care delivery
• Complete, granular visibility of care delivered against agreed support plan
• Comprehensive financial and operational reporting suite
• Bespoke complex care rostering for high value care packages
• APIs and protocols ensure effective data flow with adjacent systems
• Both desktop and mobile working capability, with GPS tracking functionality
• Features password, two factor authentication and fingerprint logon security
• AI‑enabled interrogation of the database to enhance insight and decision‑making
• Digital management of social, health and combined care packages
• Email and SMS notifications strengthen communication with staff and families

Benefits

• Ensures budget expenditure is fully compliant with standing financial orders
• Enables the repatriation of all unspent health and care budgets
• Supports transparent, ‘open book’ working with framework care providers
• Desktop audit of care packages, without recourse to bank statements
• Significant care provider saving in management time, without cost increase
• Enables accurate care budget forecasting
• Strengthens the financial and operational sustainability of care frameworks.
• Future‑ready solution for integrated health and social care commissioning.
• In line with government drive toward digital healthcare and DSCR's
• Ensures care delivery in line with support plan, measuring variance

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@alocura.care. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

896087851087907

Contact

Iain Walsh
01942233422
info@alocura.care

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Not applicable
• System requirements:
  • Requires access to any common web browser
  • Mobile App requires internet connection
  • Application is hosted on secure Microsoft Azure platform

User support

• Email or online ticketing support: Yes
• Support response times: During support desk working hours response times are dependent upon the priority of the support issue raised. P1 issues are responded to within 1 hour, P2 priority issues within 2 hours, P3 priority issues within 4 hours. Timings for response to support queries will vary outside of support desk opening hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Rostrata provides a comprehensive suite of onsite support options that are tailored to the stage of implementation commissioners and provider organisations have reached. ; ; The process begins with client discovery, where existing processes and systems are reviewed to confirm the applicability of Rostrata, highlight potential efficiencies, and establish requirements for policy and framework management. ; ; This is followed by onboarding support to ensure that staff and provider partners are trained in the effective use of the system. ; ; Commissioners can also access third-party budget management delivered as a software-as-a-service model, supporting the administration of care packages funded through personal health budgets and personal budgets. ; ; In addition, HR support, rostering services and ongoing user training are available to help commissioners, providers and families make full use of the system and the granular data it generates to strengthen care planning and delivery. ; ; Support services are charged on a day rate basis, with detailed requirements agreed at the outset, although whole-project support can also be commissioned. ; ; To complement onsite support, Rostrata offers online training modules covering all aspects of the system, including set-up, rostering, timesheets, data exports and management information, supported by detailed user training and reference manuals.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Rostrata application is designed to enable users- commissioners, organisation that provide care funding and care provider companies - to use with minimal support; ; To optimise the use of Rostrata, Alocura recommend care provider companies have a Discovery day, where configuration requirements can be identified; ; As part of the on-boarding process, Alocura support users – commissioning and funder staff as well as care providers – to use the system effectively. Training is provided on site, or online. There is also a training 'sandbox' which allows users to engage with the system without concern. Documentation on the use of the system is also provided to users, along with ‘How to’ guides for frequently asked questions. This is in addition to the electronic guides available within the application itself.; ; Support is provided for initial data uploading and configuration of Rostrata
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Throughout the duration of the contract, clients are provided with continuous access to their key operational data through a suite of reports and export functions. These outputs represent the vast majority of the information contained within their database and are designed to support day‑to‑day management, monitoring, and assurance activities. Access to this data ensures that commissioners and provider partners can evidence service delivery, track performance against agreed support plans, and maintain compliance with financial and operational requirements.; At the conclusion of a contract, clients will continue to have access to their reports for a defined period, typically up to 60 days following contract termination, as agreed at the outset. These reports and exports contain all of the essential operational data required for continuity, audit, and assurance purposes. Should an organisation require a complete extract of its database beyond the standard reporting suite, a full data export can be provided upon request. This ensures that clients retain ownership and visibility of their information, and that data can be securely transferred or integrated into adjacent systems in line with information governance and contractual obligations.
• End-of-contract process: Should a client contract come to an end Alocura will endeavour to support the client in their transition either to a new provider, or to their own future arrangements. As part of this transitional process the client will have 60 days after the end of the contract in which to export operational data. At the end of this period Alocura will delete or destroy any Customer Data remaining on Rostrata in accordance with our Data Protection protocols unless applicable law requires a specific retention period.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Rostrata mobile application is designed specifically for Carers (Personal Assistants). Using this application the Carers can see details of their Shifts, they can confirm the start and end of their shifts and complete the report for their Shifts. It also allows for GPS logging of shift start and end. The Web application is for Care Team Managers, HR and Finance Managers and Organisation Administrators, it provides all the necessary functions to manage their Staff, Individuals Support Plans, Weekly Rosters, generate Reports etc
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Rostrata application is a cloud-hosted, ready-to-use application software, with the user interface accessed via a web browser or through the mobile application.; ; Rostrata is used by the care industry, ie commissioners, care providers and third party administrators to administer and oversee care packages delivered in a community or non-hospital setting.; ; Additional services are person led services with the aim of supporting clients in their use of Rostrata
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our application has been tested with Userway, Achecker, and Colour Contrast. Our system was comprehensively tested by a charity providing care and support to individuals with additional needs to ensure that it was effective for all users ‘on the ground’ from an accessibility perspective rather than just in an artificial test environment. We are committed to ensuring that our application is accessible for all users, and can and do engage with users to improve the application.
• API: No
• Customisation available: Yes
• Description of customisation: As part of the initial on-boarding of clients the Rostrata system is configured to each organisation to enable smart rostering eg staff competencies, roles, pay levels, charge rates and contract conditions; ; Within the use of the Rostrata application there is the facility develop custom reports. Additional custom reports would require the technical input of Alocura and are chargeable.; ; Users are able to tailor the services purchased. These range from purely having the use of the Rostrata application, through to the additional support and services Alocura provide, from Discovery, Onboarding, HR and 3rd Party Budget Management.

Scaling

• Independence of resources: The Rostrata application is a cloud based software as a service. It is hosted on a UK based Microsoft Azure cloud platform. This provides a key advantage in that the Azure platform provides auto-scaling in run-time as a service attribute, increasing or decreasing the resources implemented based upon the application demands.

Analytics

• Service usage metrics: Yes
• Metrics types: - Operational and financial process metrics are available that provide details on hours worked, financial metrics and care plan metrics; - Application and server metrics are available for example application uptime
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Critical data:AES,RSA.; Passwords:SHA-256; Azure Disk Encryption and Azure Storage Service Encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Operational process data can be exported as either reports or data exports. This is available for all users with the required access. In event that users require a full export of their database this can be requested through the Support Desk and actioned by Alocura staff
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLXS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Encrypted ODBC, Open API Over HTTPS (TLS1.3), AMQP Over HTTPS (TLS1.3)

Availability and resilience

• Guaranteed availability: The Rostrata application is available 24/7 for 365 days a year, with a standard uptime of 99.95% excluding planned maintenance /upgrade periods. Bespoke service levels are agreed with clients on a case by case basis, with the provision of Service Credits based on service availability
• Approach to resilience: The datacentre has been designed to be resilient with the help of Azure services. More information is in our Backup Policy, Change Management Policy, Recovery Policy and SLA. Data centre resilience is available on request
• Outage reporting: Outages are reported through client notices on the web application dashboard. Additionally clients can opt-in to email alerts should they prefer. Outages are automatically notified to our service desk through our monitoring service

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to support channels are restricted to authorised personnel only. Authorised personnel require secure username and password to access.; ; Management interfaces are primarily restricted to Alcoura Staff, but where it is agreed that a client has access this requires secure, restricted access with appropriate security measures in place including secure username and strong password.; ; Operationally, the web application is for Care Team Managers, HR and Finance Managers and Organisation Administrators, it provides all the necessary functions to manage their Staff, Individuals Support Plans, Weekly Rosters, generate Reports etc, and requires secure username, password and 2 factor authentication to access
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: MFA. SQL Database Firewall

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Alocura and the Rostrata SaaS application and services are accredited to ISO 27001, Cyber Essentials, and are compliant with the NHS Data Protection and Security Toolkit, and are committed to information security across the organisation. We have named SIRO who has ultimate responsibility for ensuring the data and information security and governance throughout the organisation, along with ISMS Manager delivering the operational management and delivery of the IS and IG policies and procedures. As part of our commitment to IG and IS all staff undertake mandatory annual training in Alocura policies and procedures. Our ISMS Committee conducts internal audits of IS and IG activities, and as part of our accreditation to ISO27001 and ISO9001 our ISMS is audited by external accredited auditors
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes are managed in accordance with our Change Management policy and procedure.; - A proposed change is assessed for business and security impact by the Rostrata System Board; - Authorised changes are formally signed off by CTO and the change control process is implemented including management reporting of progress; - The change is developed, with the Head of QA responsible for testing and verifying the system's stability; - CTO is responsible for confirming that the change has been implemented in accordance with the requirements; - All documentation and training is updated to reflect changes
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Alocuras Secure Development Policy governs the vunerability management of Rostrata.; Threats are assessed by third party sources provide updates on threat intelligence, monitoring security advisories from vendors, through subcriptions to threat intelligence feeds and by conducting regular vunerability scans and assessments; Once potential threats are identified a risk assessment is conducted to evaluate both likelihood and potential impact of the threat; Patches are prioritised based on the severity and impact on the service, and are deployed, once testing has been completed, in a timely manner dependant upon the vunerability classification
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Alocura engage with 3rd party solutions to advise on possible threats. These threats are then assessed for severity, impact and likelihood. Any required patches are tested and deployed in line with severity rating
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Users report issues via the support desk or dedicated email, which are logged on our CRM/Ticket system, with users receiving email updates on the issue. System wide issues/incidents are reported through the web application dashboard.; The support desk maintains documented procedures for common incidents
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Alocura is able to offer the Rostrata application for a pilot testing period free of charge. The length of the pilot is agreed with each client prior to commencement. The pilot includes all the Rostrata functionality and reporting.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Tuesday 9 April 2024
• What the ISO/IEC 27001 doesn’t cover: Not applicable. The certification applies to the whole company
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Tuesday 9 April 2024
• What the ISO 9001 doesn’t cover: Not applicable. The certification applies to the whole company
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bc914b8a-728a-4e6e-af5b-a80a40c89c79
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: NHS Data and Security Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@alocura.care. Tell them what format you need. It will help if you say what assistive technology you use.