Konica Minolta Business Solutions (UK) Ltd

Managed IT Services

To implement and support a wide range of IT services within a managed cloud environment. Designed specifically with the needs of customers in education, NHS, local government & charity sectors. Accredited to and managed by the principles of ISO9001, ISO27001 and Cyber Essentials Plus certified, 24/7 ITIL service desk. http://www.konicaminolta.co.uk/en-gb/industry-verticals/technology-solutions-for-the-public-sector/g-cloud

Features

• Implementation/support for multi-tenant public cloud
• Implementation/support for private cloud
• 24x7x365 Service Desk support available
• ITIL Trained Service Desk
• Dedicated contact to provide strategic IT support
• Industry leading tools to monitor, diagnose, resolve
• End to end IT health assessment
• Rigorous Change Management process
• Statement of Work process for all projects
• Service Operation Manual maintained during the contract

Benefits

• Dedicated IT expertise throughout the life of the contract
• 24x7x365, someone is always available to look after your IT
• Innovation, your business will benefit from Konica Minolta’s core values.
• Reduced TCO, access to IT specialists when needed
• Financially stable, you are working with 150 year old business
• Resource resilience, meaning no business impact caused by staff absence
• Based in multiple locations, enhancing geographic service resilience
• Confidence, Konica Minolta adheres to industry defined support processes
• Mutually agreed implementation plan for total peace of mind
• Change Management Process, it does not change without your authorisation

£400 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

896409652347184

Contact

Andy Cornish
01268 534444
bidsandtenders@konicaminolta.co.uk

Planning

• Planning service: Yes
• How the planning service works: Following a defined process Konica Minolta will work with the client to document their exact requirements, which will be documented in a Statement of Requirements. This document will contain all the necessary information to implement a Cloud Hosting Service or Software Service. This document forms the basis of the statement of works which details how Konica Minolta will implement the service required.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud Hosting Service
  • Remote Monitoring Services
  • IT Assessments
  • Security Assessments
  • IT consultancy

Training

• Training service provided: Yes
• How the training service works: Konica Minolta will always ensure that a new customer receives a full induction to the service that has been purchased. Alongside the induction training, a full knowledge-base is available for every service provided, and customers are given access to this via our online portal.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Konica Minolta will work with you, the client, to ascertain what you currently use in terms of servers and applications. This will be completed by utilising our free IT audit service. A plan document (Statement of Requirements) will then be written and agreed to define what needs to be migrated and how. Konica Minolta will work with other 3rd parties where necessary to ensure data integrity and a smooth transition of server software and resources.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Konica Minolta prides itself on its quality assurance and as part of its supplier onboarding process, ensuring the correct accreditations are in place. This is essential to ensuring the highest quality of service.; ; The systems that Konica Minolta employs in the delivery of its IT Managed Services are designed to measure performance on an ongoing basis, this way Konica Minolta can ensure its performance meets the required levels.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: Penetration testing (additional cost)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Konica Minolta has a fully ITIL accredited support desk function. This support desk offers ongoing support for all the services offered and the software provided. Konica Minolta is both cloud and software agnostic. The team of 1st, 2nd and 3rd line engineers will be adept at supporting your business with its IT requirements.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Each service Konica Minolta supplies will be governed by a separate IT Service Contract. The response time will reflect the agreed level of support detailed in the client specific contract. If a 1 hour response time is agreed at 24/7/365 Konica Minolta will provide a response against that SLA.; ; Outside of core support and as part of the contract you, the client, will be assigned a dedicated Business Manager who will assist with any questions you may have and will use Konica Minolta's in-house expertise as required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Konica Minolta provides a range of remote and onsite IT support services for its clients. The services are client led and are delivered by our 1st Line, 2nd Line, 3rd Line and Network Engineers. The service can range from a 'core hour' support contract to a 24x7 service. As an organisation we are both hardware and cloud agnostic. Konica Minolta has built up its service portfolio over a number of years with a view to providing a mature support offering to meet a multitude of business IT challenges. The support ranges from a basic remote monitoring service to a full outsourced onsite IT service. The cost of the service reflects the bespoke nature of the service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 14/11/2019
• What the ISO/IEC 27001 doesn’t cover: The scope of our ISO27001 covers the Import and Distribution of Multi-functional Printing Devices and Associated Supplies including Software Solutions and services to Customers as part of Optimized Print Services and Optimized Business Services. This includes all Annex A controls.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: 07/04/2021
• What the PCI DSS doesn’t cover: Covers the limited number of credit card transactions that we process. There are no credit card related payment processes outside of this scope.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • Cyber Essentials Plus

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As the need for data centres grows, so too do the resources required to manufacture, build, and run these facilities. Konica Minolta is committed to providing Cloud services that are as sustainable as possible and uses various data centre providers for its services to target this goal.; As an accredited Microsoft Cloud Solution Partner, we offer several Microsoft services which are hosted in Microsoft’s data centres - four of which are LEED Gold certified, with 74 other projects going through certification. By 2025, Microsoft expects to power its data centres with 100% new renewable energy generation that matches its electricity consumption on an annual basis. Microsoft has also pledged to put more water back into the environment than they consume as well as to produce zero waste for its direct operations by 2030.; Konica Minolta’s Cloud Print Solution Workplace Pure is hosted in the Open Telekom Cloud. With a 1.3 PUE (Power Usage Effectiveness) rating it requires 30 percent less energy than comparable data centres. The data centre is powered 100% by electricity from renewable energy sources. ; In addition, Konica Minolta operates two of its own data centres in Hanover, Germany, and Stockholm, Sweden. From here it offers Infrastructure as a Service, a virtual IT infrastructure environment including a virtual network, virtual storage, and virtual server resources for customers. Both data centres operate with 100% renewable energy and are ISO 14001 certified.; At Konica Minolta, we've committed to becoming net zero in Scope 1, 2 and 3 by 2050. To help achieve this, in the UK we have published our carbon reduction plan for the last 3 years and are documenting a clear roadmap of how we get there. All employees undertake our Environment Essentials online training course annually.

  Covid-19 recovery

  At Konica Minolta delivering social value is a key part of our Environmental, Social, and Governance (ESG) strategy, which ensures that as a business and a team of people we are responsible to the wider communities we live and work in, as well as delivering our products and services to customers. ; This commitment to people, places, and the environment is ingrained in Konica Minolta as a global business, but it is also vitally important at even the most local of levels. As well as supporting national causes, we have refocussed on a place-based approach to social value. This means understanding the most challenging issues and opportunities in the communities where our employees and customers are and collaborating with others to make the biggest impact and to support the recovery from Covid-19.; Since the pandemic, people’s needs have changed and as a business we have had to adapt to be more agile to support the needs of our employees, customers and suppliers. For example, our choice based working policy enables those with caring responsibilities to balance the requirements of life and work around the needs of our business. ; Through our Social Impact Working Group we have established three charity partnerships across the UK to raise awareness and raise funds to support the vital work of our partners. This focus on local community partnerships has enabled us to ensure we are prioritising the needs of our local communities and supporting with the recovery.

  Tackling economic inequality

  Apprenticeships are a fantastic way to build a CV that showcases that an individual has that all important experience in the modern working world. Meanwhile, for the employer the rewards of running an apprenticeship programme are many. It provides access to a rich and diverse talent pool of motivated people that want to learn and progress. This has never been more important, especially in sectors where skills shortages are impeding productivity.; At Konica Minolta our nationwide apprenticeship programme has been developed to attract people from different walks and stages of life, to provide them with opportunities to flourish and provide a clear career path that retains them within the business, as part of an ongoing programme of progression. ; The programme includes Early Careers Business Professional apprenticeships designed for school and college leavers to kickstart their careers, develop skills and make an impact. It is complemented by an initiative for existing employees to develop their skills further in a specific area, or to transition into another part of the business, as well as a scheme for fulfilling junior level vacancies. ; As a Top Employer, we want to ensure we go above and beyond the governments National Minimum Wage, with focus on ensuring our employees receive at least the Real Living Wage and enabling access to all for purchasing our top wellbeing benefits.

  Equal opportunity

  At Konica Minolta, we have a commitment to promote a culture of diversity, equity, and inclusion and have clear targets to achieve this by 2030. Equality and true inclusivity will help drive diverse perspectives, skills and ideas, leading ultimately to a more sustainable business and contributing to a more equal society.; Our aspiration is to be an Employer of Choice where individuality is understood, valued, and celebrated. We meet the varied needs of our employees, taking an intersectional approach and embrace diverse thoughts and opinions. We aspire to be a Partner of Choice, an ethical business that does the right thing. We work with our customers, suppliers, and partners to set clear expectations, share best practice and to look at ways to support each other to drive progress forward.; Our policies, programmes and initiatives support the delivery of our 2030 targets. We seek to continuously push ourselves further, with accreditations and commitments such as the Race at Work Charter and being a Disability Confident Committed organisation.

  Wellbeing

  As a Top Employer in the UK, supporting people’s wellbeing has never been so important. Since the pandemic, our people’s needs have changed. People are far more conscious of their wellbeing now, than ever before. The lockdowns gave people little choice by way of going out and socialising, but it did give time to reflect and focus on what is important – our overall health.; Through our Breathe Employee Resource Group (ERG) we enable our people to own their own holistic wellbeing, and to provide them with the tools and resources to do just that. Under 3 strategic pillars – Mental, Physical and Social Wellbeing, the ERG run awareness campaigns and engagement initiatives on specific wellbeing topics such as nutrition, healthy eating, mental health and financial support. They have an active community which provides a platform for anyone in the organisation to get involved, connect with initiatives and access resources. ; All people leaders in our organisation have participated in mental health awareness training. This course gives our leaders the tools to be able to support our people at a foundation level and helps them spot the signs of struggle earlier. It also educates them on how to signpost to further support, whether that be through our employee assistance programme, or external professionals. Our policies, programmes and initiatives support our employees and their wellbeing including our choice-based working policy which enables a better life balance for our employees.; We work with our customers, suppliers, and partners to set clear expectations, share best practice and to look at ways to support each other to drive progress forward.

Pricing

• Price: £400 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.