4Sight Communications Ltd
Mitel Cloud Support, Maintenance, Applications Engineering Support and Implementation Services
Cloud and Hybrid communications specialists. We provide Mitel, 8x8 and RingCentral engineering services with options for both remote and on-site support up to 24/7/365. We can supply cloud communication platform implementation. A Mitel Platinum partner, we provide engineering and consultancy services for MiVoice Business
Features
- A 24/7/365 Service Desk with prompt ticket support
- Software communications maintenance support, hardware communications maintenance support
- Mitel security audits, Communication platform security audits
- Mitel system engineering support with telephone support and portal support
- Optimal systems configuration with our Mitel communications platform design service
- Proactive remote monitoring with remote fault resolution
- Customer portal for ticket logging and customer resolution updates
- Mitel Platinum partner with fully Mitel accredited design consultants
- RingCentral Certified Delivery Partner (CDP) with accredited design consultants
- Mitel to Teams Integration with Ribbon SBC or Audiocodes SBC
Benefits
- A trusted advisor providing Unified Communications advice
- Support a mobile workforce with Hybrid Working migration strategies
- Security audits highlight vulnerabilities to make security remediation recommendations
- Unified Communications documentation to support UCaaS Cloud Transition
- Contact Centre documentation to support CCaaS Cloud Transition
- Highlight cost saving opportunities with Mitel Unified Communication usage audits
- Increase user communication with our detailed Mitel Unified Communication audits
- Increase Contact Centre efficiency with our detailed Contact Centre audits
- AI Specialists, Social Media Specialists, Voice Specialists, Webchat Specialists
- Contact Centre specialists offering Contact Centre training
Pricing
£900 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@4sightcomms.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 9 6 5 4 8 7 7 2 9 9 5 0 0 8
Contact
4Sight Communications Ltd
Dave Harrison
Telephone: 02030055075
Email: gcloud@4sightcomms.com
Planning
- Planning service
- Yes
- How the planning service works
- Our Technical Audit is key to building a detailed understanding of any communications infrastructure. An Account Manager would be assigned to oversee the a new project. Our audits are carried out by our senior technical staff and form the foundation of our working relationship. It is an opportunity for us to review your communications environment and working practice before we make any recommendations. The audits we do are comprehensive and confidential documents are produced that offer a great insight into your current solution. Our account management team in tandem with the technical team will then prepare and document a strategy for a cloud implementation.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Mitel
- Gamma
- 8x8
- Exponential-E
- Virtual 1
- Puzzel
- Zoom
- RingCentral
Training
- Training service provided
- Yes
- How the training service works
-
We provide a full suite of training from basic user training to complicated administration or installation training with the pricing detailed in our pricing guide. This can be remote or on-site. Working closely with you a programme of education will be defined that meets your required method of operation. In some cases this will be designed as a phased approach that delivers an ongoing process of learning.
We recognise that any new solution may affect and/or change existing work practices and it is our responsibility to understand and support your staff through any change. Our education programmes span all aspects of a solution deployment and include technical and user modules. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Mitel
- 8x8
- RingCentral
- Puzzel
- Zoom
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our account management team is able to support an organisation with moving from on premise to cloud, on premise to cloud hybrid or with a move between cloud hosting services. Our consultative approach is to review a customers current communications environment and work practices prior to making any recommendations. Our engineering team are able to migrate Mitel communications infrastructure between 3rd party hosting services or to our own infrastructure.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Mitel
- Gamma
- 8x8
- Exponential-E
- Virtual 1
- Puzzel
- Zoom
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our initial engineering audits are carried out by our senior technical staff and form the foundation of our service. It is an opportunity for us to review your communications environment and working practice before we make any recommendations. The audits we do are comprehensive and confidential documents are produced that offer a great insight into your current solution. Our detailed audit would look at your existing infrastructure and where it stands against current manufacturer guidelines, software versions and vulnerabilities and make recommendations to improve the performance of the Mitel communications infrastructure. Further ongoing audits will ensure that the solution performance continues to remain optimal and quality assurance is maintained.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Other
- Other security testing certifications
-
- Comptia Security +
- Comptia Pentest+
- EC-Council CEH (Certified Ethical Hacker)
- EC-Council ECSA (EC Council Certified Security Analyst)
- RSA Security Analytics Certified Administration
- CREST Practitioner Security Analyst (CPSA)
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- As an award winning Mitel support organisation and a Platinum Partner we support the full suite of Mitel cloud communication products from MiVoice Business through to MiCloud Contact Centre Business.
Service scope
- Service constraints
- We do not currently offer web chat as contact option for our support teams. Our service is limited to Mitel, 8x8 and RingCentral, Puzzel and Zoom cloud communication platforms.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our target response KPI is 15 minutes with our average engineer response being 12 minutes. We track our response KPIs against contractual service levels which would include weekends and bank holidays with our 24/365 offering.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
“Engage” is designed to be entry level and comparable in its operation with the current markets best. It is a responsive contract with an account manager assigned to the client who in turn has access to the supporting design and technical expertise we have on offer. This is £1.00 per user per month for (M-F / 09:00 to 18:00) and £1.50 per user per month for (24/7/365).
“Monitor” takes it up quite a big step as this is proactive through the monitoring of alarms and management information. This service is led by a Technical Account Director and has a named principle engineer assigned. This is £2.00 per user per month for (M-F / 09:00 to 18:00) and £3.00 per user per month for (24/7/365).
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Mitel, Gamma Telecom, 8x8, RingCentral, Puzzel, Zoom
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- ICO compliant
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
Fighting climate change
We are proactively working towards a net zero carbon status by 2030. 4Sight is compliant with PPN06/21 and is certified as Carbon Neutral. Through our actions and the policies we have adopted we are confident of our ability to deliver a sustainable reduction in our carbon footprint.
This statement is underpinned by the following: Our commitment to understanding, delivering and measuring our commitment through our appointment of Positive Planet to work with us to meet with Scope 1, 2 and 3 within the PPN 06/21 requirements. This partnership provides us with the expertise and tools required to implement positive change within a framework that is well considered, progressive and with measurement to deliver sustainable performance.
Our contractual commitment with our office landlords to work proactively to reduce waste in the office environment where we have already implemented PIR lighting so we only light areas that are occupied, shared services to reduce our power consumption on servers, paperless processes to reduce consumption and recycling to repurpose any necessary waste.
We have extended the lifecycle of IT and Telephone equipment by removing fixed term renewals in favour of repair and upgrades. Equipment beyond repair or purpose is disposed using a secure WEEE recycling service.
We have invested in software technology that allows our staff to work remotely and us to offer the majority of our services remotely in order to reduce unnecessary travel. To promote our remote services we offer commercially advantageous pricing to our clients.
We always aim to source what we can on a local, in country basis and partner with other businesses that share our objectives and values. To this aim we take interest in the practice and policies adopted by our partners and in the interest of transparency we are increasingly publishing these details via our website.Covid-19 recovery
Covid – 19 has presented enormous harm and challenges to us all as we have sought to understand and manage the impacts on daily life. The direct impact on our business and staff has been relatively limited as we had always operated with a strong emphasis on remote and flexible working that allowed us to pivot immediately to hybrid and home working.
However many of our clients have been impacted to the extent they have had to reconsider the ways they could continue to offer services and maintain their businesses and organisations. Our primary role throughout the pandemic period has been as a facilitator of these changes as we have sought to understand client challenge and then advise, design and implement new communications technologies to allow services to continue and businesses to survive.
As we emerge from the pandemic our role has evolved from one of supporting the survival of businesses and organisations, to one of helping them build on the working practices and technology innovations that have been deployed and become more readily available and accepted in the new world.
We are in a period of great opportunity and many unknowingly are a lot closer to being in a position to leverage existing investments along side newer technologies to deliver a solution stack that will offer ongoing flexibility and protection against future operational challenges, at the same time as exceeding pre-pandemic performance levels.
Balancing the operational needs of the organisation along with those of the users has been solved using technology. In many cases this technology has existed for years but it is fair to say it has seen huge strides in its capability, accessibility, acceptability and cost during the pandemic.Equal opportunity
4Sight is committed to valuing diversity and seeks to provide all staff with the opportunity for employment, career and personal development on the basis of ability.
4Sight will not tolerate direct or indirect discrimination against any person on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation whether in the field of recruitment, terms of employment, career progression, training, transfer or dismissal.
It is the responsibility of all staff in their daily actions, decisions and behaviour to endeavour to promote these concepts, to comply with all relevant legislation and to ensure that they do not discriminate against colleagues, customers, suppliers or any other person associated with the Company.
The 4Sight Equality and Wellbeing Policy is detailed in the staff handbook. In adopting these principles 4Sight Communications:
Will not tolerate acts that breach this policy and all such breaches or alleged breaches will be taken seriously, be fully investigated and may be subject to disciplinary action where appropriate.
Fully recognises its legal obligations under all relevant legislation and codes of practice.
Allows staff to pursue any matter through the internal procedures which they believe has exposed them to inequitable treatment within the scope of this policy.
Ensures that all managers understand and maintain their responsibilities and those of their team under this policy.
Offers opportunities for flexible working patterns, wherever operationally feasible, to help employees to combine a career with their domestic responsibilities.
Provides equal opportunity to all who apply for vacancies through open competition.
Selects candidates only on the basis of their ability to carry out the job, using a clear and open process.
Provides all employees with the training and development that they need to carry out their job effectively.
Pricing
- Price
- £900 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@4sightcomms.com.
Tell them what format you need. It will help if you say what assistive technology you use.