ishelp.co.uk Ltd
High Assurance Data Mobility
ISHelp specialises in design and consultancy services for the architectural design, security assurance and delivery of hardware, software, network and encryption solutions to enable the data export and transfer of information to or from high or low classification enclaves into high or low mobile platforms or cloud environments.
Features
- Design/Architectural Principles and Digital Strategy
- Data Export/Transfer and Data Mobility
- Hardware/Software Procurement, Configuration, Implementation and Support
- System Infrastructure and Network Design
- Secure Gateways, Diodes, Appliances and Data Encryption
- Exploitation of Cloud/ICT Technologies
- Mobile Platforms Information Security
- Secure by Design
- COTS and MOTS solutions
- Information Segregation and Management
Benefits
- Reduces Business Risk and Costs
- Delivers Value for Money and Cost Benefit to the Customer
- Safeguards Customer Investments in both Key Resources and Acquisitions
- Enables Exploitation of Cloud/ICT Technologies
- Meets Higher Level Security Assurance Requirements
- Knowledge and Skills Transfer to Enhance Customer Team
- Utilises COTS and MOTS Solutions avoiding Vendor Locks
- Enables Secure Data Mobility and Flows/Transfers
- NCSC Certified Professionals
- Assures Compliance with Security Requirements and JSP604 Requirements
Pricing
£595 to £1,695 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at phil.wheeler@ishelp.co.uk.
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Framework
G-Cloud 14
Service ID
8 9 6 7 0 1 9 8 7 7 2 3 5 3 7
Contact
ishelp.co.uk Ltd
Phil Wheeler
Telephone: 07703098420
Email: phil.wheeler@ishelp.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
ISHelp offers a coherent range of technical, commercial, security/cyber and financial advisory resourcing services to enable our customers to address each stage of the programme and project/deployment cycle for Digital Strategy, Cloud/ICT from feasibility assessments and business cases through to the conclusion of the transition/deployment and benefit assessment.
ISHelp's approach is founded on the concept that the triangular relationship between the clarity of requirements, cost envelope and the timescales for achievement are the critical reference points for retaining customer control over Digital Strategy, Cloud and ICT acquisitions.
As a consequence, ISHelp is able to work either "top down" from a customer's programme or project control perspective, or "bottom up" on the following typical component activities:
Business Case and Strategic Reviews
Formal Business Case and Approvals Submissions
Investment Appraisal and Operational Analysis of Options
Market, Supplier and Business Analysis to Support Option Assessment
Design and Development of Acquisition Strategies to Deliver Customer Cloud/ICT Strategies and Projects
Defining and Sizing the Opportunities to be more Efficient or more Effective in the use of Cloud/ICT
User Requirements Analysis and Specification
Stakeholder Management
Cyber Security and Enhanced Service/Project Assurance
Implementation/On-boarding and Integration Support
Governance Oversight and Policy Compliance
Enterprise Architecture Transition Support - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- By agreement with each client
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- ISHelp defines and sets out the planning path to implementation and transition whilst having full regard to legacy systems and data
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- The quality assurance and performance testing requirements are defined for each project with each customer. The resourcing of those requirements is also agreed with each customer.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
- Security risk assessment
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
ISHelp can help customers to identify, assess and procure Cloud/ICT hosting services and software including when the buyer is providing the hosting environment or software. Whether working from requirements driven solution designs or from architectural strategies, ISHelp can make assessments and identify options to help buyers ensure they receive value for money and technical efficacy from Cloud/ICT acquisitions.
ISHelp can also help customers with service management to support and maintain Cloud/ICT services hosted on third party environments. ISHelp has the ability to support most modern technologies and services on Cloud/ICT environments with suitably security cleared staff.
ISHelp can also help customers attain and maintain Cloud/ICT system or service security assurance within the third party hosting environment via NCSC certified professionals.
Service scope
- Service constraints
-
ISHelp will require customers to provide access to customer sites or provide remote working capabilities.
Cyber assurance approval of Cloud/ICT systems and services will follow Secure by Design framework.
Provision of support is dependent on SQEP resource availability which may be subject to a lead-time.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
ISHelp's standard support service for customers operates during normal office hours of 09:00 - 17:00 on all weekdays excluding public holidays.
An initial response to your request for support will be made within four hours (support window dependent) from receipt of your email and a detailed response will follow subject to agreed timescales.
ISHelp can provide an enhanced or bespoke support service subject to customer requirements and affordability.
All requests for support are followed through until conclusion. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
ISHelp works to a Priority Level driven Service Level Agreement.
Priority Level 1 Support Request Call:
System or Component down, affects more than one user, no work around, business impact critical - Initial response within 2 hours, resolve - work through to fix.
Priority Level 2 Support Request Call:
System or Component degraded/down, restricted service available, short-term work around available, business impact important - Initial response within 4 hours, resolve - work through to fix.
Priority Level 3 Support Request Call:
System or Component degraded/down, some business impact, work around acceptable - Initial response within 4 hours, resolve - work through to fix.
Priority Level 4 Support Request Call:
System not degraded (user annoyance), no business impact, work around acceptable - Initial response within 4 hours, resolve - three-day fix.
Priority Level 5 Support Request Call:
A request, no business impact - Initial response within 4 hours, resolve - five-day fix.
The cost for the standard support service level for hosted services is part of the hosted service management cost with no additional charge for the service (not including Consultancy).
All customers will be assigned a through life Project Director and an assigned Project Manager.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 14/07/2023
- What the ISO/IEC 27001 doesn’t cover
- Entire company within scope of ISO certification without exclusion.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- CCP
- CISSP
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
ISHelp is committed to managing its business impact on the environment in a responsible and ethical manner. The Company does this by identifying all significant environmental impacts and putting processes in place to prevent, reduce and mitigate them in line with the Company’s Carbon Reduction Plan and Environmental Policy.
ISHelp has achieved net zero on scope 1 and scope 2 emissions and is committed to calculating and reporting scope 3 emissions by January 2027 and achieving Net Zero on scope 1, 2 and 3 emissions by December 2030.
We undertake carbon reduction initiatives such as UK tree planting as trees are essential to maintaining our climate and biodiversity. Trees contribute to the global environment by improving air quality, conserving water, preserving soil, and supporting wildlife.Tackling economic inequality
ISHelp recognises that its employees are its principal asset and is committed to treating employees with fairness, respect and integrity. In accordance with our Human Rights and Labour Standards Policy, we commit to principles-based outcomes which include the provision of a living wage at a minimum. Pay must be (at the very least) sufficient to cover an employees’ basic needs and provide employees with the opportunity to improve their skills, capabilities, or economic prosperity. The Company operate remuneration policies and practices to ensure employees are fairly rewarded for the work that they do. The Company regularly monitors this and reviews all employee pay annually at the minimum.Equal opportunity
In accordance with our Human Rights and Labour Standards Policy, our Equality, Diversity and Inclusion Policy, and our Corporate Social Responsibility Policy. We are committed to promoting equality, diversity and inclusion among our workforce and eliminating unlawful discrimination. Employees and any job applicants will receive equal treatment regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.Wellbeing
ISHelp are committed to protecting the health, safety and wellbeing of our employees and we recognise the importance of identifying and tackling the causes of work-related stress. We also recognise that personal stress, while unrelated to the workplace, can adversely affect the wellbeing of staff at work. We want to support the mental wellbeing of all our staff and will provide appropriate support for staff who are suffering from stress or mental ill health, on a confidential basis where appropriate, regardless of its source.
We operate a company healthcare scheme which includes the provision of mental health and wellbeing support services as well as activities to encourage the improvement of physical health.
Pricing
- Price
- £595 to £1,695 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at phil.wheeler@ishelp.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.