Twin Technology

TT StrikeForce

Secure services accessed over the internet and hosted in the cloud - Cloud Video Conferencing, Remote Consultation, Connected Devices and Remote Appointment Services. The Cloud service allows secure, high quality consultations and data exchange for people, places, and services through Clinical devices, Cameras, Systems, Mobile, PC's, Laptops and Tablet devices.

Features

• Real Time Access
• Remote Access
• Device Agnostic
• Collaborative Working
• Encrypted Real Time Image and Video Sharing
• Help Desk 24x7 365
• UK Hosted
• Simple To Use And Feature Rich
• Calendar integration

Benefits

• Access Anywhere Anytime
• Works on Any Smart Device with a Camera
• Assists Collaborative Working
• Secure Video Consultations
• Designed for Social Care and Health Care
• Service Deployed on Concurrent Line Usage Model for Maximum Efficiency
• Simple Business Intelligence and Analytical Reports
• Improving Response Times and Missed Appointments
• Word Class Encryption Standards Adhered To
• Recording Service Allows non Attendees to watch play back later

£0.25 to £9,999 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

896844430452537

Contact

Larry Rach
01923 228820
sales@twintechnology.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Occasionally the environment will need to be maintained, although these events are infrequent, we provide advance notice for all such events. Giving at least 1 weeks notice.
• System requirements:
  • Any Smart Device Can Be Used
  • Hardware Agnostic
  • Firewall Access Is Required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets and emails are answered in normal working hours, we have an SLA of 4 hours for all tickets during these hours.; ; No support is given at weekends unless we give prior agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via a third party platform you will be given a user name and password to assist you if required.
• Web chat accessibility testing: We currently do not provide this unless we have arranged specifically for this to be part of the service. We do have 3 customers who work with us and provide a bespoke solution for them
• Onsite support: Yes, at extra cost
• Support levels: The subscription service for this will include all support costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An Account Manager and pre-sales consultant will work with you to identify the correct service specification and configuration and if required; will attend site to conduct demonstrations and carry out surveys and audits. Once our proposal is accepted and our Cloud video service contract signed, we add the project to our internal task system and a Project Manager allocated.; Each new customer project is allocated a Prince 2 qualified PM; who assumes overall responsibility for the successful delivery of the project. The PM will communicate with the customer by phone, e-mail, video or in person.; A Project Initiation Document to define the project is issued once we have gathered all required information.; All user information is gathered and amended if required.; A meeting to discuss all aspect of the service configuration.; The service configuration agreement written up and issued.; The PM liaises with the Cloud IP Engineering team to manage the necessary resources.; The assigned Cloud IP Engineer configures the service and attends site to carry out the deployment.; Where the customer specifies on-site training, a trainer attends site to provide the necessary instruction. In addition to on-site training,; SHA provides training videos covering; the Cloud Video conferencing service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Txt file
  • Word
  • Excel
• End-of-contract data extraction: We will provide all data in 'csv' format if requested.
• End-of-contract process: Once the contract ends, a charge for data will be applied if it is requested after the contract ends. This will be based upon the size of the data file and transport requirements. However we will keep this to the minimal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Any Smart Phone
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: We will be using an open API technology
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We will be opening periods of time to submit customisations for testing within the core solution. Once these have been accepted, we will open up further periods to engage with our platform.

Scaling

• Independence of resources: Our compute service lets us run code without provisioning or managing servers. We execute our code only when needed and scales automatically, from a few requests per day to thousands per second.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be provided to the customer on usage and when calls took place. These are exported via the Vidyorouter and can be viewed in a CSV file.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via a secure web-portal
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: All conferencing streams are encrypted end to end
• Data protection within supplier network:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Cloud Video service operates from secure UK data centre locations and the equipment is only accessible by cleared TT SHA technical personnel. All customer data resides within the TT SHA managed racks and no data is transferred either outside of this environment of overseas. The Cloud video service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service

Availability and resilience

• Guaranteed availability: We use commercially reasonable efforts to make the Included Products and Services each available with a Monthly Uptime Percentage of at least 99.99%, in each case during any monthly billing cycle (the “Service Commitment”).
• Approach to resilience: This information is available upon request, however as part of a solution request we will disclose this when we have understood your requirement.
• Outage reporting: Emails Alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: If a client requires access to the Cloud Video Conferencing service administration portal they will access it via a secure HTTPS login using industry standard KPI
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 28/04/2019
• What the PCI DSS doesn’t cover: American express transaction or Diner card transactions
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We are working towards ISO 27001 standards
• Information security policies and processes: We operate the service in line with four key policy documents:; Information Governance policy: overarching corporate controls including risk management, training and people controls, change control and incident response.; Information Management policy: information lifecycle from creation to; destruction including naming, storage, subject access, archiving, retention and destruction.; Information Security policy: the securing of data, hardcopy and; electronic, at rest and in transit including cryptography, access controls, virus and malware protection, passwords and penetration testing regimes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are recorded on a asset register and asset tagged where ; necessary. Should changes be needed a formal request is submitted to the; change management board and risks would be assessed against the ; current safeguards in place against that component. ; Based on this assessment that change management board; would recommend the correct and safest course of action.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.
• Incident management type: Supplier-defined controls
• Incident management approach: When an incident or near miss occurs, the person reporting it must complete the information required on the form within 1 working day.; In the event of a fatality, major accident, dangerous occurrence, or any other health & safety incident arising having potentially major implications, a Director and the Corporate Governance Team should be notified as soon as possible, they will then decide if this is referred to the DPO and then to the ICO.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.; Twin Technology has also commited to reducing our carbon footprint by investing in electric vehicles.

  Equal opportunity

  Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.

  Wellbeing

  Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.; Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.; Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.

Pricing

• Price: £0.25 to £9,999 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Up to 30 days free trial ; Third party integration is not included within the free trial.; Analytical reporting and BI is not included in the free trial as standard.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.