IT LABS D.O.O.E.L.

Software Testing

Our Software Testing service ensures products meet and exceed quality standards through strategic planning, meticulous execution, and comprehensive assessments. We provide actionable feedback to guarantee operational excellence, fostering buyer satisfaction and trust.

Features

• Strategic QA planning, shift left QA approach, agile QA methodologies
• Dedicated ISTQB certified and trained professionals
• Test automation strategy and tooling, quality consultancy and knowledge share
• Requirement analysis, testing types, methodologies, techniques, tools, test case design
• Functional and non-functional testing on different levels
• UI, API, data testing and testing E2E flows
• Performance testing, security testing, accessibility testing, usability, and UX
• Cross-platform and cross-browser testing, testing cloud solutions, microservices
• Testing: Exploratory testing, risk-based and model-based testing, user acceptance testing
• Reporting and metrics: Analysis and defect triaging, establish KPIs

Benefits

• Identify and resolve bugs early, reducing development costs
• Enhances user satisfaction, fostering customer loyalty and retention
• Improve software reliability, minimizing downtime and disruptions
• Boost brand reputation through high-quality, error-free software releases
• Increase software scalability, accommodating growing user demands seamlessly
• Enhance security, safeguarding against data breaches and cyber threats
• Ensure compliance with industry regulations and standards
• Streamline development processes, accelerating time-to-market for products
• Reduce business risk by preemptively addressing potential issues
• Maximize return on investment by optimizing software performance and functionality

£240.00 to £950.00 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vendor@it-labs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

896874091690297

Contact

John Abadom
+38923111033
vendor@it-labs.com

Planning

• Planning service: Yes
• How the planning service works: We guide customers through a comprehensive planning process to implement our software testing service effectively. Initially, we conduct a thorough assessment of their software requirements, understanding their objectives, timelines, and budget constraints. Through collaborative discussions, we tailor a testing strategy aligned with their specific needs and goals.; Our experienced team assists in defining clear testing objectives, prioritizing critical functionalities, and identifying key performance indicators. We provide insights into selecting appropriate testing methodologies, whether it be manual, automated, or a hybrid approach, considering factors such as the complexity of the software and the desired testing coverage.; Additionally, we offer recommendations for establishing robust testing environments and tools, ensuring seamless integration with existing development workflows. We assist in resource allocation, helping clients assemble skilled testing teams or leveraging our in-house experts for comprehensive support.; Throughout the planning phase, we emphasize communication and transparency, keeping clients informed of progress and potential challenges. By fostering a collaborative partnership, we empower informed decisions and optimize software testing efforts for maximum efficiency and effectiveness.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Strategic QA Planning service
  • Software Testing service
  • Performance Testing service
  • Penetration Testing service
  • Test Automation service

Training

• Training service provided: Yes
• How the training service works: We provide training for the following services:; Software Testing training;; Test Automation training;; Performance Testing training;; Security Testing training;; Accessibility Testing training.; ; The training can be customized to meet the specific needs of the engagement.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Quality Assurance services ensure that the cloud migration process is carried out smoothly, without data loss, downtime, or security breaches. We are creating a comprehensive migration plan that includes QA checkpoints at various stages of the process. We conduct a pre-migration assessment, test environment setup, and test data migration which involves validating data integrity, consistency, and completeness before and after migration. Compatibility, performance, and security checks are crucial for the cloud migration processes as well as validating the successful completion of migration activities and conducting post-migration tests to ensure that applications and data are functioning as expected in the cloud environment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As providers of Quality Assurance services, we engage in a comprehensive approach to ensure customers receive top-notch solutions. We collaborate closely with clients to develop a Strategic QA Plan tailored to their specific needs and objectives. This plan outlines the testing methodologies, tools, and timelines to be employed throughout the project covering functional and non-functional expectations.; Performance testing is a key aspect of our services, wherein we assess the system's responsiveness, stability, and scalability under varying conditions to identify and rectify bottlenecks.; Incorporating Penetration testing, we rigorously evaluate the system's security posture, probing for vulnerabilities and fortifying defenses against potential cyber threats.; Furthermore, we leverage Test Automation to streamline the testing process, enhancing efficiency and accuracy while reducing manual effort and time-to-market.; By integrating these services seamlessly, we empower customers to deploy robust, high-performance systems that meet the highest standards of quality and reliability.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Offensive Security Certified Professional (OSCP)
  • Offensive Security Wireless Professional (OSWP)
  • Practical Network Penetration Tester (PNPT)
  • Certified Red Team Expert (CRTE)
  • Certified Ethical Hacker (CEH)
  • Master CEH

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Software Services Support is conducted through a couple of phases on both the infrastructure and application levels. ; ; Technical Support: ; Troubleshooting problems;; Ensuring that all functional aspects of the application are accessible and working as intended.; ; Monitoring:; Infrastructure monitoring (CPU utilization, memory consumption, database throughput);; Application monitoring (Performance monitoring-tracking speed, responsiveness, and stability);; Network monitoring (Audit access to the network, revisit security groups, access level, firewall rules).; ; Security Management:; Security audits;; Updates to address vulnerabilities;; Ensuring compliance with data protection regulations.; ; Maintenance: ; Regular framework updates;; Patching software bugs;; Updating features;; SSL certificates update.

Service scope

• Service constraints: The services are mainly done remotely and on-premise work is available on demand. The talent is available on 3 continents, Europe, Latam, and the US.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our email response times vary depending on the severity of the issue as outlined below:; ; Normal: We aim to respond within 3 hours.; High: We strive to respond within 1 hour, with a resolution target of 24 to 48 hours.; Emergency: We prioritize immediate response within 15 to 30 min, with a resolution time (at least a quick fix) of less than 12 hours. ; For complex issues, we provide estimated resolution times corresponding to each severity level.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer three levels of support tailored to different needs:; ; Level 1 Support: This tier addresses common issues using self-service tools like FAQs and online resources. Our engineers guide users through solutions, especially for problems stemming from configuration errors or external systems.; ; Level 2 Support: Providing intermediate assistance, this level tackles issues impacting the infrastructure. Our experts offer personalized guidance beyond basic troubleshooting, ensuring swift resolution.; ; Level 3 Support: Reserved for advanced technical challenges, this tier demands specialized expertise and deep troubleshooting skills, spanning applications as well as infrastructure. Collaboration with developers or engineers may be necessary, and solutions could involve on-site visits or remote assistance to effectively resolve complex issues.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV NORD CERT GmbH
• ISO/IEC 27001 accreditation date: 06/06/2023
• What the ISO/IEC 27001 doesn’t cover: We are certified against ISO27001:2022 according to all SoA controls.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Offensive Security Certified Professional (OSCP)
  • Offensive Security Wireless Professional (OSWP)
  • Practical Network Penetration Tester (PNPT)
  • Certified Red Team Expert (CRTE)
  • Certified Ethical Hacker (CEH)
  • Master CEH

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IT Labs is committed to fighting climate change by implementing sustainable practices across our operations. We are ISO 14001:2015 certified and compliant with all environmental requirements. Our data centers are powered by renewable energy sources, reducing carbon emissions and environmental impact. Additionally, we prioritize energy-efficient infrastructure and optimize resource utilization to minimize energy consumption. By adopting eco-friendly technologies and practices, we contribute to mitigating climate change and preserving the planet for future generations.

  Covid-19 recovery

  n response to the COVID-19 pandemic, IT Labs leveraged G-Cloud services to support recovery efforts and facilitate resilience in affected communities. Our cloud-based solutions enable remote work, distance learning, and virtual collaboration, empowering organizations to adapt to new challenges and maintain continuity amidst disruptions. We provide scalable and flexible services to accommodate evolving needs, ensuring that businesses, healthcare systems, and public sector agencies can effectively navigate the recovery process and build resilience for the future.

  Tackling economic inequality

  IT Labs is dedicated to tackling economic inequality by promoting inclusive growth and economic empowerment. We offer cost-effective and scalable solutions that enable small and medium-sized enterprises (SMEs), larger enterprises, and underserved communities to access technology resources and compete on a level playing field. Additionally, we prioritize diversity and inclusion in our supplier network and workforce, fostering opportunities for underrepresented groups and promoting economic diversity within the digital economy.

  Equal opportunity

  At IT Labs, we are committed to promoting equal opportunity by ensuring accessibility, diversity, and inclusivity in all aspects of our operations. Our solutions are designed to be accessible to users of all backgrounds and abilities, with features and functionalities that accommodate diverse needs. We actively recruit and support a diverse workforce, and we promote supplier diversity to create opportunities for minority-owned businesses and disadvantaged entrepreneurs. By fostering an environment of equality and inclusivity, we empower individuals to thrive and contribute to the digital ecosystem without barriers or discrimination.

  Wellbeing

  IT Labs prioritizes user well-being by promoting work-life balance, mental health, and personal development. Our solutions incorporate features that support employee wellness, such as flexible scheduling, remote work options, and wellness resources. We also offer training and development programs to support career growth and skill enhancement, promoting overall well-being and job satisfaction. Additionally, we invest in employee health and safety initiatives to create a supportive and inclusive workplace culture that prioritizes the holistic well-being of our team members.

Pricing

• Price: £240.00 to £950.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vendor@it-labs.com. Tell them what format you need. It will help if you say what assistive technology you use.