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Core

Nintex Workflow Automation, RPA, AI, Process Discovery and Process Mapping Solutions - CoreGov

Our Nintex service offers workflow automation tools including the Nintex Workflow Cloud for designing and implementing AI-driven workflows. Nintex Process Discovery captures and maps processes for optimisation. Nintex Promapp simplifies process documentation. Nintex K2 Cloud facilitates workflow application development, and Nintex RPA streamlines tasks using robotic automation, enhancing operational efficiency.

Features

  • Nintex Workflow Cloud enables the design and implement automated workflows.
  • Drag-and-drop interface simplifies complex workflow design without coding
  • Nintex Process Discovery automatically maps task-level processes from user activities.
  • Promapp Software simplifies process mapping, easing documentation and sharing.
  • K2 Cloud-based platform for building and running business workflows.
  • K2 Cloud's low-code environment speeds up workflow creation visually.
  • Nintex K2 automates business processes quickly without coding requirements
  • Nintex K2 Low-Code: Simplifies design for citizen workflow automation developers.
  • Nintex RPA deploys software robots to streamline complex business processes
  • Robots automate repetitive tasks, freeing humans for strategic work.

Benefits

  • Nintex Workflow Cloud streamlines Workflow Automation
  • Nintex Workflow Cloud facilitates better collaboration among team members
  • Nintex Process Discovery cuts process identification by up to 80%.
  • Nintex Process Discovery transforms decisions, enhancing outcomes and experiences.
  • Nintex Promapp’s interface simplifies process mapping for all staff
  • Nintex Promapp facilitates workflow refinement through user feedback and collaboration
  • Nintex K2 Cloud automates complex workflows with advanced integration capabilities.
  • Nintex K2 quickly implements workflows, business rules, integration, and analytics
  • Nintex RPA automates tasks, boosting efficiency and reducing human error
  • Nintex RPA frees up staff for strategic, higher-value work.

Pricing

£395 to £1,695 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 9 6 9 8 8 8 4 3 0 2 0 0 5 0

Contact

Core Paul Saer
Telephone: +44 (0) 207 626 0516
Email: webenquiry@core.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Simplifying the process for organisations to identify, record, and share procedures. Rapid application development is enabled through workflow automation platforms, aiding in the transformation and implementation of case management. Enhance productivity by automating repetitive tasks with Robotic Process Automation. Intelligent automation AI: Integrating AI features offers tools to expedite automation.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
The service is subject to planned maintenance which will be notified in advance.
System requirements
  • Internet Connectivity
  • Internet Browser
  • Nintex RPA: Windows10 above require to run the client software
  • Nintex K2: Windows Server 2019, 2016, Windows 10
  • Nintex K2: Microsoft SQL Server 2019, 2017, 2016, Azure SQL
  • Nintex K2 Cloud: AzureAD: Can use AAD as Identity Provider
  • Nintex K2 Cloud: Can use Google as Identity Provider (IdP)
  • Nintex K2 Cloud: Can use Okta as Identity Provider (IdP)
  • Nintex RPA: Ports to be open between client and server
  • Nintex RPA: Windows Server2016 and above to run RPA software

User support

Email or online ticketing support
Email or online ticketing
Support response times
Target 90 minutes initial response.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We will provide a Standard level of support based on which will be included within the service licence cost. This includes access by telephone or email to the remote support teams during contracted hours. A technical account manager will be provided.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide project management, engineering, and training support for the initial configuration of our Nintex services, including Nintex Workflow Cloud, Process Discovery, Nintex Promapp, Nintex K2, Nintex K2 Cloud and Nintex RPA. In addition, online training will be provided to enable the customer to self-manage the service. Documentation regarding implementation and configuration of Nintex Services will also be provided. This includes Online Help.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data extraction is easily done through API integration with external systems or via file exports, with simple configuration options available for both methods.
End-of-contract process
Once written notice to terminate the service (in line with the agreement) has been received, service will be scheduled for closure on the agreed date. We will work with you to ensure your data is extracted in an agreed format. All data stored, including backups, will be securely deleted using industry standard best practise methods.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Nintex workflow automation platform operates smoothly on both desktop and mobile devices. While applications are primarily developed on desktops, the majority of user interface components work seamlessly across all devices. Some features are enhanced for desktops' larger screens, whereas others utilise the native functionalities unique to mobile devices. Applications function through web interfaces or native apps and include offline capabilities.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Nintex Workflow Cloud, Nintex Process Discovery, Nintex Promapp, Nintex K2, and K2 Cloud are web-based platforms accessed via supported browsers. The K2 Mobile app enables users to access their assigned tasks and applications developed on the K2 platform. Nintex RPA development studio is where business users create and maintain automation process workflows. Its user-friendly visual interface allows users to quickly record tasks and easily drag and drop process activities, requiring virtually no learning curve. This means they do not need to depend on in-house developers or external resources.
Accessibility standards
None or don’t know
Description of accessibility
Nintex Workflow Cloud: All forms are responsive and automatically optimised for mobile use. We also offer a mobile application and app designer for specific needs. Nintex Process Discovery / Process Mapping (Promapp): Web-based platform. K2 and K2 Cloud: Web-based platform. Nintex RPA: Windows-based platform.
Accessibility testing
Nintex Workflow Cloud: Screen readers and accessibility tools have limited functionality. Nintex Process Discovery / Process Mapping (Promapp): Screen readers and accessibility tools have limited functionality. K2 and K2 Cloud: The form and UX design of Nintex K2 Cloud are highly configurable, allowing for some accessibility features to be incorporated. While WCAG standards are not officially supported, they can be implemented through extensions and collaborations with partners like Discover Technologies (https://discovertechnologies.com/solutions/). Nintex RPA: No testing has been conducted.
API
Yes
What users can and can't do using the API
Nintex Workflow Cloud: API is used for workflow and task management API calls require an application token generated in the settings Nintex Promapp: Reporting API Nintex K2: Workflow Client API & Workflow REST API, Workflow Management API, SmartObject Runtime APIs and Services Nintex K2 Cloud: Nintex K2 Cloud provides a standard set of REST services that allow for standard interactions with a workflow process such as process initiation, task actioning etc. The K2 workflow API (REST) allows applications to: • Start workflow processes • Retrieve a user’s worklist • Action a worklist item • Retrieve details about a process instance • Delegate or redirect a worklist item The K2 SmartObjects OData API allows: • Integration with BI tools such as PowerBI, Tableau or even Excel • Access any Smartobject data via OData endpoints The JSSP (JavaScript Service Provider) broker allows for the development of custom data connectors. Nintex RPA: None
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Nintex Workflow Cloud is a platform designed for the development of forms and workflows, enabling organisations to create their own workflow applications. It allows for the customisation of forms and workflows, though design canvases remain standard. A mobile app designer is also provided, enabling the creation of custom designs by those with Administrator, Developer, or Designer roles. Nintex Process Discovery and Nintex Promapp allow for the customisation of branding and tenancy naming to suit customer preferences. Custom welcome screens can be created, with changes only permissible by customer-nominated administrators. Nintex K2, including Nintex K2 Cloud, serves as a software development platform that accommodates both technical and non-technical users. It facilitates the swift creation of workflow-centric applications using a low-code, drag-and-drop designer. These applications typically include browser-based forms, workflow processes, integrations with line-of-business systems, and analytics/reporting. The K2 Designer enables comprehensive customiation of workflows, user forms, and integrations. Its component reusability ensures consistent application creation and accelerates the development of new applications. While any business user can create, edit, and manage K2 applications without coding experience, more complex applications might require technical developers for creating non-standard integrations and extensions using APIs. Nintex RPA: None

Scaling

Independence of resources
Nintex Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Load balancers are utilised to distribute network and application traffic across multiple servers within a region to increase capacity; queuing and caching are also used to enhance the reliability of services.

Analytics

Service usage metrics
Yes
Metrics types
Nintex Workflow Cloud has an analytics platforms that provides process data dashboard that surfaces oData feeds. We also provide a customer central portal that provides usage and licence metrics. Each tenant also provide individual licence usage metrics. Nintex K2 and K2 Cloud: Nintex Workflow Cloud has an analytics platforms that provides process data dashboard that surfaces odata feeds. We also provide a customer central portal that provides usage and licence metrics. Each tenant also provide individual licence usage metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Netcall, Nintex, Mendix, UiPath

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export their data to Excel (CSV) or using the REST API.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • JSON
  • PDF
  • XML
  • OData
  • Nintex K2: SQL Server
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Data is encrypted in transit and at rest. Static data is securely protected behind a series of firewalls/access control lists plus anti-virus and native monitoring tools.

Availability and resilience

Guaranteed availability
Nintex uses a range of automated tools to monitor service availability and responsiveness. In the event a service is operating outside of expected threshold/s alerts are triggered and sent to the relevant teams for investigation. Nintex does not commit to financially backed SLA but aims to provide an availability of 99.99% across the Platform capabilities.
Approach to resilience
IThe Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Nintex has an overarching Business Continuity Management (BCM) Plan for internal operations, and a Disaster Recovery Plan (DRP) for its cloud-based Platform capabilities.
Outage reporting
Nintex provides an externally facing status page to customers: http://status.nintex.com. This site provides details on scheduled maintenance activities and service interruptions. Customers can subscribe to email notifications from this page to be notified of changes to the Nintex Process Platform operational status.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All users of the platform require an account to access, Guest can be invited to contribute controlled information via task forms. We provide multiple levels of access based on roles. Access can be granted by creating accounts in the platform or by setting up SSO/Federation.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register
ISO/IEC 27001 accreditation date
15/04/2020
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2
Information security policies and processes
Nintex has an Information Security Policy that defines the necessary rules for security protection, and it ensures secure and reliable operations in accordance with our business requirements as well as relevant laws and regulations. The Nintex Information Security Policy and its related policies and guidelines support the Nintex Information Security Program. The Information Security Team at Nintex reports to the Nintex Chief Information Security Officer (CISO) and is responsible for the overall security of the Nintex Process Platform. This responsibility includes working with the Governance Risk and Compliance (GRC) group in developing company-wide security policies and guidelines, performing risk assessments, adherence to compliance initiatives, security related education and identifying the technical, administrative, or physical controls that should be in place to support the mission of information security. Nintex is committed to maintaining the security of its cloud-based capabilities. To that end Nintex obtains external reviews, including SOC2 audits, of the majority of its cloud based products to ensure that there are controls in place protecting customer data.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Nintex has Enterprise Change Management guidelines that provide direction and support for performing consistent production level activities for routine changes, scheduled changes and emergency changes. The guidelines step through planning the change, approving/rejecting the change, implementing the change and any rollback. Production releases are performed via controlled pipelines through both testing and staging environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Nintex has a Vulnerability Management Policy and a Vulnerability Management Guidelines document in place which includes processes for scanning endpoint devices, validation of vulnerabilities, and remediation timeframes. Vulnerability scanning tools are updated with the latest vulnerabilities and Nintex is subscribed to email updates like US-CERT and product vendors.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Nintex collects and consolidates security relevant logs and data from corporate and cloud infrastructure, including devices and applications using a Security Information and Event Management (SIEM) system. The SIEM is monitored 24x7x365 by an external Managed Security Solution Provider (MSSP), who performs initial investigations of any detected issues/anomalies and notifies Nintex according to pre-defined escalation procedure. Threat feed-based detection and use cases are created and reviewed by Nintex in-house team and MSSP on on-going basis.
Incident management type
Supplier-defined controls
Incident management approach
Nintex has a Security Incident Response Policy and a formal Security Incident Response Plan that establishes a standard operating procedure for the incident response process during a security event. The Security Response Plan governs the notification process of the security incidents to the customers, including timelines. Nintex also provides an externally facing status page to customers: http://status.nintex.com. This site provides a history of incidents, which includes timelines.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

All Core solutions are hosted in the Microsoft Cloud platform, which is currently 79-93% more energy efficient than a traditional on premise datacentre. All Core staff are also issued with modern Energy Star rated laptop devices which typically consume 2/3 less electrical power than desktop computers.

Core runs no on premises IT infrastructure and all internal services are cloud-based, ensuring that all service compute is done using high efficiency hardware and powered by renewable energy. It reduces the demand for mined precious materials, manufacturing and road transportation impacts associated with acquiring and receiving private infrastructure, as well as overall energy consumption inefficiencies of running infrastructure that may not be being optimally utilised.

Core advocates and supports the adoption of Remote and Hybrid Working to reduce unnecessary travel and associated emissions, reduce our corporate office footprint and support flexible working practices for our teams.

In early 2022, we completed an audit of all end user devices in use across the company and calculated the carbon footprint generated as they are used to deliver our business outcomes, and we are currently developing a program to not only offset this in a properly accredited scheme, but to provide offerings to support our customers and partners to be able to easily do the same. We use Greenly as our carbon management reporting platform to calculate and monitor our scope 1,2, and 3 emissions, and build custom action plans to work towards reduction. In the recent years, we have also contracted Oblong Trees to plant a tree for any existing employee and new starter.

Microsoft, with their commitment to reaching net zero emissions by 2030, will enable Core to become a net zero emissions organisation in the same timeframe.

Covid-19 recovery

Core changed our operational policies to protect our staff during the Covid 19 pandemic, and to help our customers to continue to build and develop services to support a hybrid workforce.

We provide solutions to help customers make the most of remote working, including the ability to support and manage services without having to travel to specific office locations. However, these solutions also seamlessly enable users to work in the office environment too.

This includes full collaboration and communication solutions and employee wellbeing platforms to ensure that staff are supported and included, regardless of their location.

Our solutions will help customers to continue to work with no impact on user productivity in the event of a future wave of Covid-19 causing health concerns or impacting travel or office attendance capability, such as lockdown or if a member of staff tests positive for Covid-19.

Tackling economic inequality

Core is a London Living Wage accredited employer, ensuring that our staff members are able to live and thrive in their life outside of work (Decent work and Economic Growth).
We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities).
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth).
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities).
Core is continually hiring staff as our business grows and develops. We currently have open roles in both London and Gdansk, and every new contract, such as this one, secures existing employment and presents opportunities for us to continue to grow our team. (Decent work and Economic Growth)
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth)
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth).
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing).
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth).

Equal opportunity

We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities).
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth).
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities).
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth).
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth).
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing).
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth).

Wellbeing

All Core permanent staff are entitled to 25 days annual leave per year, plus Public Holidays.
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities).
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing).
Core conducts frequent Employee surveys, collecting feedback from our team on how the business can adapt or improve, internally or externally. We get good engagement from this process and all employee feedback is reviewed, discussed and implemented where appropriate. (Good health and Wellbeing)

Pricing

Price
£395 to £1,695 a unit a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.