PLM PARTNERSHIP LTD
PLM Cloud Support and Managed Services
PLM Partnership Ltd provides ongoing support and managed services for cloud-hosted PLM platforms. The service covers operational support, incident management, system optimisation, and service continuity to help public sector organisations operate PLM solutions reliably and effectively. Specialising in Siemens Teamcenter, Polarion, and EQ technologies.
Features
- Operational support for cloud-hosted PLM services
- Incident, problem and change management
- PLM system monitoring and optimisation
- Release, patch and upgrade coordination
- Service continuity and stability support
- Integration and interface support
- Operational documentation and runbook support
Benefits
- Improves reliability of live PLM services
- Reduces operational risk and disruption
- Improves visibility of service issues
- Enables consistent service operation
- Reduces burden on internal support teams
- Supports stable long-term service delivery
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@plmpartnership.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 9 7 0 4 3 0 3 4 2 7 7 3 8 1
Contact
PLM PARTNERSHIP LTD
Richard Buckle
Telephone: 01453 543 164
Email: info@plmpartnership.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Other
Service scope
- Service constraints
- This service does not include software licences, cloud hosting, or infrastructure provision. Managed services are limited to PLM application-level support and do not replace buyer responsibilities for infrastructure or platform operations. Services are delivered primarily remotely during UK business hours.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Initial response is provided within one business day during UK working hours, Monday to Friday. Response times depend on issue priority and agreed managed service arrangements. Out-of-hours support can be provided by prior agreement at additional cost.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat support is provided by human operatives using standard web-based communication tools. Users can communicate using plain text. If web chat is unsuitable, alternative support channels such as email or phone are available. Reasonable adjustments can be discussed where required.
- Web chat accessibility testing
- Formal accessibility testing with assistive technology users has not been conducted. Alternative support channels are available where accessibility requirements are identified.
- Support levels
-
The service is delivered on a managed, consultancy-led basis with support levels tailored to buyer requirements. Standard managed support is provided during UK business hours, Monday to Friday, and charged on a time and materials basis at published day rates. Enhanced support options, including extended hours or prioritised response, can be provided by agreement at additional cost.
PLM Partnership Ltd manages all resourcing for the service. Support activities are delivered by appropriately skilled consultants assigned by the supplier. The service does not include a dedicated technical account manager by default; a lead consultant or cloud support engineer can be assigned where required, subject to commercial agreement. - AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Siemens DISW and eQ Technologic
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £400.00 | |
| Technical architect | £1,000.00 | |
| Senior technical architect | £1,200.00 | |
| Lead technical architect | £1,450.00 | |
| Principal technical architect | £1,700.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,200.00 | |
| Head of test | £1,400.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- E55a1511-1237-467b-a294-9758b5a240e1
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@plmpartnership.com.
Tell them what format you need. It will help if you say what assistive technology you use.