Network Utilities (Systems) Ltd

XDR - Extended Detection & Response - Log Security Monitoring (includes O365 monitoring)

Managed security product that collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using Barracuda Network’s analytics platform, SIEM, threat intelligence, and 24/7 365 Security Operations Centre. Identifies threat like behaviour in your systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents.

Features

• Logs are ingested into SKOUT SIEM for analysis
• Correlates millions of data points looking for anomalies across systems
• Data passing through SKOUT SIEM enriched by AI Analytics Engine
• Seamless log integration with 100's of products
• Underpinned by a 24/7/365 Security Operations Centre
• Breach remediation services
• Extensive reporting capabilities
• Remediation advice

Benefits

• Continuous monitoring of your network 24/7/365
• Centralised visibility
• Reduced threat of ransomware attacks and breaches
• Low number of false positives due to robust review process
• Identify security threats early on
• Guidance on how to remediate against a threat
• Detailed reporting highlights potential weaknesses
• Satisfies Compliance for frameworks and standards

£16.43 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

897299052633513

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Barracuda O365 Monitoring and Barracuda Network Monitoring.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Local site collector (virtual appliance)
  • Can be deployed as a physical appliance

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding is all included as part of our fully managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: There is no customer data held within the platform. An extraction of incidents / cases raised can be provided at the end of the contract.
• End-of-contract process: The enablement team work with end clients to ensure a smooth offboarding in the event that a client decides to transition to another provider at the end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences as long as the mobile device is configured to operate within the same security parameters as any other device on the network i.e. traffic is passed through a firewall and/or some form of device security is present on the device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The dashboard to the XDR platform is web based and serves as both the configuration and reporting interface to the service. You can analyse data from your existing technology stack to give you optimal log and network visibility.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessible to the network administrators via the reporting dashboard. There is no access available to the general user base. Alerts and notifications are raised via the support desk and communicated out to the appropriate authority within the customer.
• Accessibility testing: No Applicable
• API: Yes
• What users can and can't do using the API: The API is setup to provide integration with existing systems. This is a one time setup undertaken by the customer administrator(s), with no additional access required by end users. The API provides rich data on log monitoring, tickets raised and responses.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The customer can work with the Security Operations Team to apply various customised rules and scenarios. The customisation of these rules is only done via authorised parties, working closely with the team to fine tune the service to gain optimum results.

Scaling

• Independence of resources: Rigorous SLAs are in place to ensure service continuity, backed by a large team of cyber security analysts working 24/7 to review and remediate any identified threats. Our Cloud infrastructure also allows us to scale at will, providing protection against spikes in usage/demand.

Analytics

• Service usage metrics: Yes
• Metrics types: A variety of metric can be provided to give an overall view of the security of your network. Monitoring who is accessing devices and where they connect to, and alert when source or target is unknown or suspicious. ; ; Use behavioural analysis to detect anomalous behaviour by users, indicating a compromise.; For example, logins at unusual hours or at unusual frequency. ; ; Monitor activity by external vendors and partners who have access to organisational systems, in order to identify anomalous behaviour or escalation of privileges
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Barracuda Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data stored is continuously monitored by the Security Operations team, using cutting edge threat detection and response solutions.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Reporting on incidents, cases and remediation is available via the portal. Cases raised can be exported to .csv.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Detect network intrusions, web application attacks, and data exfiltration attempts, and respond instantly with Network Security Monitoring. The product can serve as an integral part of any threat monitoring, incident response, and vulnerability management program, and helps meet requirements found in regulatory and industry compliance standards.; ; With robust SLAs (including a max response time of 30 minutes) and customised runbooks for each customer service availability and responses in line with SLAs is guaranteed.
• Approach to resilience: Data centre resilience documentation is available by request, but the majority of service is operated across the public cloud infrastructure.
• Outage reporting: In the unlikely event of any disruption to service this would be communicated via an email alert.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: The Security Operations Centre is in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.; ; The following steps are taken to any identified incident as part of the incident response runbook:; Preparation, Identification, Escalation, Containment, Eradication, Recovery

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Barracuda Networks' Extended Detection and Response (XDR) service primarily focuses on cybersecurity by monitoring and analysing data across various systems and networks to detect, respond to, and mitigate cyber threats. Although the service itself does not directly address climate change, it can indirectly contribute to environmental sustainability in the following ways:; ; Reducing Physical Infrastructure; By offering cloud-based solutions and services, Barracuda's XDR can help organisations reduce the need for on-premises hardware and data centres. This reduction in physical infrastructure can lead to lower energy consumption and, in turn, lower carbon emissions.; ; Enhancing Efficiency; Effective cybersecurity can help companies avoid disruptions and inefficiencies caused by cyberattacks. This improved operational efficiency can translate to better resource management and potentially less waste, indirectly supporting environmental sustainability.; ; Promoting Remote Work; Barracuda's XDR service supports secure remote access, enabling employees to work from home. This can lead to a reduction in commuting and, consequently, lower emissions from transportation.; ; While Barracuda's XDR service is not specifically designed to address climate change, it can play a role in supporting sustainable practices through the efficient use of resources and the reduction of physical infrastructure.

Pricing

• Price: £16.43 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free proof of concept can be setup to enable the full consumption of the service. This is normally provided for a 14 day period and includes the monitoring of a subsection of the customers network. Full remediation services are not provided as part of the trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.