Learning Pool

Learning Pool Custom Built E-learning Content - Public Sector

Development of custom online learning content in a range of authoring tools (including Storyline, Rise, Elucidat and Adapt) and multimedia content such as animations, videos, campaign materials and games. Our solutions range from simple templated courses to fully realised 3D simulations.

Features

• Choice of authoring tools or hand-coded content to suit requirements
• Tailored learning experiences that are engaging, relevant and effective
• Gamification and fully realised simulations if required
• Rich multimedia options such as video, animation and audio
• Developed to be SCORM, AICC or xAPI compliant
• Options to develop to full WCAG AA accessibility standards
• Develop mobile responsive experiences that can function on any device
• Both traditional waterfall and (quicker) Agile development options available
• Centred on achieving real behavioural change and organisation outcomes
• Work collaboratively with your subject matter experts

Benefits

• Engage and educate learners through pedagogically-sound experiences
• Maintain and modify content through industry standard authoring tools
• Compliment classroom training for an effective blended approach
• Create learning content at pace with our Agile methodology
• Increase knowledge retention, impart new skills and change behaviour
• Track performance and monitor completions through SCORM and xAPI
• Work with a multi-award winning content development team

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@learningpool.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

897401311451771

Contact

Rachel Yemm
0207 101 9383
tenders@learningpool.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Media Services
  • Creative
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No, we build bespoke which means the content, how it looks, and the technical build are designed specifically for the client. This being said bespoke content takes time to develop - typically between 4 and 13 weeks per course. We also assume that the client will be providing the raw content, however Learning Pool can source that if required.
• System requirements: Custom content is typically launched via a learning platform (LMS/LXP).

User support

• Email or online ticketing support: Yes
• Support response times: For custom content projects, our response times are managed through your dedicated project team. This ensures that answers are provided by the experts who understand your project context.; ; During the active development lifecycle, you have access to your Project Manager and Learning Designer. We typically respond to queries within one business day.; ; We provide a project plan with scheduled check-ins and defined feedback loops to ensure no question delays the timeline.; ; During the technical QA and "Gold" delivery phases, we prioritise functionality questions to ensure your content meets your launch deadline.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Learning Pool provides a specialised support structure embedded directly into our content development process. Support is delivered through a high-touch, collaborative partnership from Kick-off to the final Gold delivery.; ; Support Levels and Review Stages; Support is provided through iterative review cycles (Treatment, Script, Alpha, and Beta). We manage "pinch points" by providing clear sign-off criteria at every stage, ensuring you have total control over the project’s direction. Our Robust Quality Assurance team performs internal peer reviews and technical testing to ensure the content is platform-ready before it reaches you.; ; All support, communication, and QA testing are fully integrated into the project fee. There are no hidden costs for the multiple review cycles or the expert-led technical testing required to ensure your module runs smoothly on your network.; ; You are assigned a dedicated project team:; ; Project Manager: Your primary contact for honest expectation management and timeline flexibility.; ; Learning Designer: Ensures pedagogical quality and alignment with objectives.; ; Graphic Designer/Developer: Ensures visual fidelity and the meeting of accessibility standards.; ; Technical QA Specialists: Act as your engineers to verify functionality and compliance before final sign-off.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We will work with you to identify key deliverables and milestones for your e-learning content. To achieve this, we will arrange a Project kick-off meeting to discuss the training requirements and scope the learning design, graphical design and build requirements. We will produce a project plan that will outline all the project tasks that need to be completed, including our requirements from you so that you are clear as to the resource you need to make available. ; ; Your project will be:; - staffed by a dedicated, experienced multi-disciplined team,; - planned and resourced to ensure we deliver to agreed milestones,; - proactively managed by a content Project Manager who understands that we need to help your team keep on track too,; - a collaboration of experts from your team and ours to deliver an excellent learning solution
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Learning Pool provide the source files to clients for bespoke e-learning modules that we have created. This allows you to upload the module onto your learning platform, as well as manage updates to the content going forward.
• End-of-contract process: Upon completion of a custom e-learning build, we provide the files to the module. Our customers can request these files again in the future, and there is no additional cost applied for this service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All product features have been designed for mobile using responsive web technologies.
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Bespoke modules created by Learning Pool are fully customised to the organisation and audience that will be completing the training. All aspects of the module can be customised, from the content to the design and can include elements of gamification if required. Modules can be maintained and edited by the customer with the use of a licence to the appropriate authoring tool. In addition to this, many of our clients find it quicker and easier to come back to us and request changes to be made as and when required. Learning Pool can provide costs for updates to bespoke modules following analysis of the scope of work required.

Scaling

• Independence of resources: We do not host the final content for your learners; instead, we provide you with industry-standard files (e.g., SCORM or xAPI packages) that you host on your own Internal learning platform. Therefore, your learners are never impacted by the demand or traffic of other Learning Pool clients.

Analytics

• Service usage metrics: Yes
• Metrics types: System logging within your learning platform gives administrators the ability to see which pages of the SCORM package we deliver that a learner has accessed, the time and date they accessed, the IP address they came from, and their actions (view, add, update, delete). These logs can usually be displayed on a page or downloaded in text, ODS or Excel. We can also track assessment scores via Scorm. We can also use xAPI to provide more in-depth analytics of a learner’s performance in a module and aggregate this data to provide more insightful analytics.
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: All of our bespoke content can be exported as SCORM, AICC, or xAPI and then used on any industry standard learning platform.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SCORM
  • XAPI
  • AICC
  • MS Word
• Data import formats: Other
• Other data import formats: No data import options

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Because custom content projects involve the creation and delivery of digital assets rather than a hosted service subscription, traditional Platform Availability SLAs (like 99.9% uptime) do not typically apply to the content itself.; ; Instead, we provide a Quality and Performance Guarantee as follows:; ; Availability of Service & Deliverables; We guarantee the availability of our project team and the delivery of assets according to the agreed Project Schedule.; ; Project Continuity: We use a collaborative team model (Project Manager, Learning Designer, and Lead Developer) to ensure that your project remains "available" and on track even in the event of individual staff absence.; ; Asset Availability: Once the "Gold" version is delivered, the content is "available" as a permanent asset that you own. We provide all source files, ensuring you are never locked into a single vendor for the content's future availability or updates.; ; Technical Performance SLA; ; 90-Day Bug-Fix Warranty: We guarantee that for 90 days post-delivery, the content will function as per the Design Specification. Any technical issues or "unavailability" of features found during this period are remediated at no extra cost.; ; Compatibility Guarantee: We guarantee that our content is fully compliant with industry standards (SCORM 1.2/2004, AICC, or xAPI).
• Approach to resilience: For custom content services, resilience is integrated into both our project methodology and our technical infrastructure. Our internal development environment is built on enterprise-grade, high-availability cloud architecture. Rather than relying on local hardware, all design tools and project assets are hosted on secure servers with real-time redundancy.; To ensure absolute data integrity, all project assets, scripts, and source files are protected by version control and encrypted backups across multiple geographic regions. This ensures that even in the event of a major regional service disruption, your project remains secure, intact, and immediately recoverabl
• Outage reporting: Since custom content is a service delivering standalone digital files (like SCORM or xAPI packages) rather than a hosted platform, the concept of "system outages" and "uptime dashboards" does not traditionally apply to the content itself.; ; However, we maintain a rigorous communication protocol to report any "service interruptions" related to the production and delivery process.; ; Reporting and Communication Protocols; Direct Project Communication: Because your content is handled by a dedicated project team, any delays or technical "outages" in the development environment (e.g., a temporary issue with our authoring tools or review portal) are communicated directly to you by your Project Manager via email.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Learning Pool operates with the privilege of least access, and as such access to all our systems is restricted based on what is required for specific roles. This is routinely audited as part of our ISO 27001 accreditation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We’re committed to meeting the requirements of information security good practice, and seeking ways in which we can improve our security to mitigate new risks. To this end, we maintain an Information Security Management System (ISMS) which has been assessed and certified as meeting the requirements of ISO/IEC 27001:2022.; ; The objectives of our Information Security Management System are based on a continual formal risk assessment process. Having identified and assessed risks to ourselves, and our customers, we select and resource specific information security controls. These are summarised in our current Statement of Applicability.; ; Everyone within Learning Pool has an important role to play in maintaining security of information, each with their own specific tasks, and responsibilities. We support staff efforts to secure information through continual staff training and awareness activities. Our ISMS is subject to annual review to ensure that at a strategic level we address the evolving information security threats and objectives needed for the organisation to be successful.; ; The ISMS scope covers the provision and protection of hosted learning platforms, content and tools, customer and company and associated infrastructure. The management and monitoring of hosted service providers and the development of software solutions and mobile applications.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Learning Pool operates a mature, ticket based change management process aligned to ISO 27001:2022 and SOC 2 Type II, independently audited under both. All work is tracked in Jira, reviewed and approved by technical owners during planning, then delivered via GitHub/Bitbucket pull requests with senior developer review. Changes must pass CI controls including linting, unit/integration/smoke tests, Mend vulnerability and licence scanning, and build/deploy pipelines before progressing. QA validates ticket-specific containerised builds, including regression testing. Releases are governed through dedicated REL tickets linking all changes and maintaining an audit trail. Staging validation is completed before automated production deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management follows ISO 27001:2022 and SOC 2 Type II principles, combining automated and manual internal scans (daily and on deployment) with annual independent penetration tests aligned to OWASP. ; ; Vulnerabilities are assessed using a risk-based approach, considering severity, likelihood, and impact. Critical/high-risk issues are patched immediately or without undue delay, while medium/low risks are scheduled in development cycles. ; ; Threat intelligence is gathered from vendor/security bulletins, CVE databases, OWASP updates, internal scanning, and third-party security partners. ; ; Prioritisation is continuously reviewed to ensure timely remediation and protection of our services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring aligns to ISO 27001:2022 and SOC 2 Type II We continuously collect and analyse logs from systems, applications, authentication, network devices, and cloud platforms to detect anomalies such as unusual access patterns, failed logins, privilege escalation, and suspicious network activity. ; ; Alerts trigger triage, containment, remediation, and escalation where needed. Initial response occurs without undue delay, with investigation and containment typically within 1–4 hours based on severity. ; ; All incidents are tracked through our incident management process, with stakeholder notification and post-incident review to prevent recurrence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain documented incident response procedures for common events (security, availability, access issues) with severity based handling (Severity 1–3) and escalation paths. ; ; Users report incidents via our support portal, email, or phone for critical issues, and all reports are triaged by our incident team. For each incident we produce a post incident report; major incidents include root cause analysis, impact assessment, actions taken, and prevention measures. ; ; Reports are shared with affected customers within agreed timelines and retained for continual improvement. Our approach is aligned to ISO 27001:2022 and SOC 2 Type II controls.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Thursday 24 October 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001:2022 certification covers all controls specified in the standard. Therefore, there are no controls excluded from our certification scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8f3a9f4a-e051-444d-9d52-28339f2023c0
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: SOC2 TYPE2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@learningpool.com. Tell them what format you need. It will help if you say what assistive technology you use.