GENERATION DIGITAL LIMITED

Perplexity AI – Conversational Search & Answer Engine Platform

Perplexity AI is a conversational search and answer-engine platform that combines real-time web search with large language models to deliver concise, sourced answers. It enables users and teams to ask natural-language queries, browse summaries, upload files for analysis, integrate via API and streamline research workflows with transparency and context.

Features

• Real-time web search combined with AI-generated answers.
• Source citations for every answer for traceability.
• File-upload support to query internal documents (Pro/Enterprise).
• Multiple AI model options (GPT-4, Claude, LLaMA etc.)
• API access for embedding search/analysis in own applications.
• Focus modes tailoring search to specific domains.
• Conversational follow-up questions with context retention.
• Mobile and browser access (app + web) for flexible usage.
• Enterprise-scale plans with advanced features and governance.
• Transparent citations with links to original sources.

Benefits

• Accelerates research with concise, ready-to-use answers.
• Improves decision-making with transparent source citations.
• Enables self-service knowledge discovery across web and files.
• Reduces time spent sifting through search result links.
• Supports team collaboration with shared queries and insights.
• Scales from individual use to enterprise research workflows.
• Enhances accuracy and transparency with cited references.
• Integrates via API into workflow and applications.
• Supports remote and distributed teams via web/mobile.
• Offers flexible model choice and pricing tiers.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

897593051186389

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Perplexity integrates via connectors with private cloud storage (e.g., Google Drive, SharePoint, OneDrive) to analyze internal files. The API extends its functionality into other applications, allowing organizations to integrate its real-time, sourced search capability into their own software ecosystem.
• Cloud deployment model: Public cloud
• Service constraints: Data Residency: Perplexity primarily utilizes AWS data centres in the US for core processing and storage. Customers with strict UK-only data residency requirements may face compliance constraints. LLM Usage: While Perplexity uses multiple LLMs, responses are dependent on the models' current capabilities, which may sometimes lead to inaccuracies (hallucinations) common to Generative AI, though grounding in real-time search minimizes this risk. API Costs: The cost model for the API is token-based and can vary depending on the length of the external source text the model reads to ground its answer.
• System requirements:
  • Modern web browser
  • Internet connection
  • User account
  • API Keys
  • Identity intergration
  • File formats
  • No local software
  • Client access
  • Endpoint security
  • Subscription level

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can export queries, upload history, team usage data and API logs via built-in export functions or via the API. Users must download required data before subscription ends; Perplexity does not guarantee retention beyond termination.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no official dedicated mobile application; however, the web interface is responsive and fully optimized for mobile browsers. The core search and conversational features are consistent across both. The desktop environment, with its larger screen, offers a superior experience for in-depth research, managing Perplexity Spaces, analyzing large uploaded files, and viewing detailed analytics dashboards. The mobile interface is ideal for quick lookups and continuing threads on the go.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Perplexity Search/Chat interface and the Enterprise Admin Console
• Accessibility standards: None or don’t know
• Description of accessibility: Perplexity utilizes a clean, minimal user interface which aids usability. Users can engage with the core search and chat functionality using standard keyboard navigation and basic screen reader support. The design prioritizes clear text and minimal clutter. However, the dynamic nature of AI-generated content and the presentation of source cards may pose challenges. Users cannot rely on the platform being fully compatible with all complex assistive technologies for every interactive element, and form fields have historically been identified as needing improved labelling.
• Accessibility testing: Perplexity AI is a relatively new and rapidly evolving product. While committed to inclusivity, its primary focus has been on AI efficacy, security, and scalability. There is no publicly detailed program of formal user testing with individuals who rely on assistive technology (AT). However, the platform undergoes internal testing for basic usability. Feedback from external evaluations and user reports regarding issues like insufficient color contrast, missing form labels, or focus indicators (common WCAG violations in dynamic AI interfaces) are continually assessed by the development team and prioritized for remediation as the platform matures.
• API: Yes
• What users can and can't do using the API: The Perplexity API allows programmatic access to its real-time, source-cited AI engine. Users can set up custom applications to perform automated research, summarization, and query processing. Users can make changes by dynamically switching between different LLMs (e.g., sonar-pro to sonar-small), modifying search parameters (e.g., temperature, max tokens), and integrating results into internal systems. Limitations: The API is primarily a query and response tool; users cannot use it to manage the core Perplexity platform administrative functions (e.g., account creation, billing, or setting global policy for the web interface). Usage is strictly controlled by API tokens and rate limits.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation includes selecting LLMs per query, using Focus modes, setting privacy/data deletion policies via the Admin Hub, and creating custom Spaces

Scaling

• Independence of resources: Perplexity operates on a robust, multi-tenant cloud infrastructure (AWS) that uses dynamic scaling and strict environment segregation (production is separate from staging/testing). This architecture is built for high concurrency. Load balancers and traffic management ensure that user queries are distributed across available resources, preventing resource contention and guaranteeing fast response times and availability regardless of global platform load fluctuations.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage analytics, including query volume and model usage, are provided for Enterprise Pro customers
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Perplexity AI

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export content by copying and pasting the AI-generated answers and citations from the interface. Users can also download files (PDFs, documents) they upload for analysis. For administrative oversight, Enterprise Pro users can integrate audit logs into their SIEM solutions via API to monitor user activity (e.g., file uploads, shares). All API data is provided as structured JSON output, which is easily exported and consumed by external systems for storage and analysis.
• Data export formats: Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Perplexity aims for high availability through its cloud infrastructure and active Business Continuity/Disaster Recovery (BC/DR) plans. While specific service availability percentages (e.g., 99.9%) are not publicly disclosed, Enterprise Pro customers typically receive a financially-backed Service Level Agreement (SLA) defined within their contract.; ; If the core service fails to meet the guaranteed availability levels, customers are eligible to receive service credits, calculated as a percentage of the monthly fees, based on the severity and duration of the downtime. The platform's BC/DR strategy includes multi-zone redundancy and continuous monitoring to ensure maximum uptime.
• Approach to resilience: Perplexity is built on AWS and designed for resilience using multi-Availability Zone (AZ) deployment for all critical services. The infrastructure utilizes a microservices architecture that enables rapid self-healing and horizontal scaling to handle load spikes or component failures. Key data (e.g., user profiles, thread history) is redundantly stored and backed up. We maintain documented BC/DR plans, which are tested annually, covering communication strategies and recovery objectives to ensure service continuity. The architecture is continuously monitored with advanced tooling (e.g., Wiz) to identify risks proactively.
• Outage reporting: Perplexity communicates service status primarily through its public status page/Trust Center, which provides transparent updates on the health and performance of the core services. For Enterprise customers, the dedicated support team provides updates via email or support channels, following pre-defined incident communication protocols. While there is no dedicated external outage API, continuous monitoring ensures that the public status page is updated immediately in the event of any confirmed service disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Perplexity supports login via email/password, SSO (Google, etc.), MFA can be enforced. “Other” covers API token authentication. Public key auth/PSN/VPN not applicable.
• Access restrictions in management interfaces and support channels: Access to management interfaces and production environments is strictly controlled by Role-Based Access Control (RBAC), enforced by Single Sign-On (SSO) and mandatory Multi-Factor Authentication (MFA). Internal access follows a Just-in-Time (JIT) policy with short-lived credentials. Support channels verify user identity against authorized contacts before accessing or disclosing any sensitive account information.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Certified to SOC 2 Type II.
• Information security policies and processes: Perplexity adheres to a comprehensive security program aligned with SOC 2 standards and GDPR. Policies cover access control, data handling, incident response, and secure development. Governance is overseen by the CISO. Adherence is ensured through:; ; Mandatory Training: Regular security and privacy training for all employees.; ; Access Control: Strict Just-in-Time (JIT) and MFA/SSO access to production environments.; ; Audits: Annual external audits (SOC 2 Type II) validate compliance. Employees report security concerns to a dedicated Security Team, with immediate escalation and management under the CISO.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked using version control and monitoring tools. All configuration and code changes follow a documented, risk-based Change Management Process. Changes require security approval, automated vulnerability scanning, and peer review. Deployment is managed via automated, auditable CI/CD pipelines to ensure consistency and prevent misconfigurations across the infrastructure.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess threats via continuous infrastructure scanning, third-party penetration testing, and a private Bug Bounty Program. Information is sourced from vendor advisories and security research. Vulnerabilities are prioritised by severity. Critical patches are deployed immediately; all high-risk vulnerabilities are remediated within documented SLAs, often leveraging automated security tooling for rapid deployment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We identify potential compromises using Panther SIEM (Security Information and Event Management) to aggregate and analyze logs (e.g., AWS CloudTrail, application logs) for suspicious activity. Upon detection, an alert triggers the Security Incident Response Team (SIRT). Response for high-severity incidents is initiated within minutes, following documented incident playbooks for containment, investigation, and mitigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We use pre-defined playbooks for common security and service incidents, following NIST SP 800-61 guidance. Users report incidents via the support team/dedicated security contacts. Updates are provided on the public status page. For security incidents, a formal incident report/post-mortem is prepared and shared with affected Enterprise customers upon request after the investigation is closed.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A fully functional free version is available, and free trials are offered for the paid Perplexity Pro tier.
• Link to free trial: https://www.gend.co/contact

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.