REBELDOT SOLUTIONS S.R.L.

AI & Data Science solutions

RebelDot AI and Data Science techniques can significantly improve service delivery. From analysing large datasets for insights, to predict trends, and make informed decisions, to using machine learning to personalize services, to automated document analysis and processing, AI can drive improvements at scale across 1000s of use cases.

Features

• Artificial intelligence and machine learning data analytics service delivery automation
• Data science and large dataset analysis for actionable insights
• AI image segmentation, classification, data extraction, Machine Learning image processing
• AI chatbot development, digital assistants, data trained AI chatbots
• Computational linguistics, NLP, sentiment, entity extraction, classification
• AI improved accessibility, automated accessibility auditing, automated accessibility improvements
• Efficiency improving technology, routine task automation, routine taks scalability
• Ethical AI use, ethical machine learning development, ethical software development
• Data privacy, access controls, data anoymisation, data encryption
• Ongoing support and ongoing maintenance for government protection, user protection

Benefits

• Process automation, personalised service delivery, custom model building and training
• Data informed decision making, public health monitoring, efficient resource allocation
• Improved traffic and environmental management, document analysis, document processing
• Continuous customer support, personalised user interactions, scalable user interactions
• Extract sentiment, intuitive customer interactions, personalised customer interactions
• Voice recognition, virtual assistants, sign language translation, text to speech
• AI delegated repetitive tasks, robotic process automation
• Defined ethical considerations, complex task automation, ethical artificial intelligence
• Large dataset protection, personal information protection, prevent personal information misuse
• Technical maintenance, adaptive maintenance, predictive maintenance, data governance, AI ethics

£240 to £960 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adina.ardelean@rebeldot.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

897693544936513

Contact

Adina Ardelean
+40754050570
adina.ardelean@rebeldot.com

Planning

• Planning service: Yes
• How the planning service works: We use a methodical and proven set of steps to support implementation. We start with user persona definitions (who your users are), common user needs, and common use cases. From this we map out user flows backend and data flows (to ensure data privacy, and to show which third party cloud providers will be used). We then build prototypes for user testing. We then iterate several times before a final product is ready for QA, testing and comprehensive client testing and training on the product, prior to launch, to ensure no client questions are left outstanding. All client account permissions and logins are shared. We then test with a small test group which provides more feedback prior to full launch. Further iteration follows, then further QA testing, then final deployment. Throughout the process the customer is fully consulted, we use workshops, daily communications and regular reviews to ensure feedback is received and acted upon.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide comprehensive training facilities for our Sustainable cloud Software Development service. Our training options include:; 1. Online Help/Assistance: We offer online resources, such as user guides, tutorials, and FAQs, to assist users in understanding and navigating our service.; 2. Introductory/On-boarding Services: We provide onboarding services to facilitate the orientation of new users to our service. This includes personalized onboarding sessions, where our experts guide users through the features and functionalities of our service.; Training is designed to empower users with the knowledge and skills they need to effectively utilise our Sustainable cloud Software Development service. All training is per SFIA Rate Card.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: RebelDot offers a full end to end set up and migration process including (but not limited to) the following components: Strategic: define Cloud Architecture & providers vs user needs; determine compute resources based on application needs; define security and compliance framework to manage user access to cloud resources and ensure compliance (eg GDPR); design data encryption model.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: RebelDot offers a full suite of Quality Assurance Services baked into our Delivery model, with a delivery manager having overall accountability for QA. QA and performance testing have their own communities (vertical centres of expertise) within RebelDot and are supported by a methodical set of processes, controls, and tests, designed to benchmark your product, highlight necessary improvements, and ensure these items are addressed, in an iterative process which drives continuous improvement. A typical basket of metrics includes speed of use and response, availability or 'uptime', capacity, interoperability, and scalability.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: AZ-500

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support hosting on Azure, AWS, Google Cloud and multiple other hosting services, as required by specific user needs we surface in the discovery process. We support account setup, onboarding, configuration and troubleshooting, future proofing and maintenance, ensuring the 'right fit' scalability, resilience, pricing. We also deploy our QA framework to ensure standards are met.

Service scope

• Service constraints: Our support model is to provide remote support only. However, if the client requires on site support this can be provided with 30 days notice and is charged per SFIA Rate Card

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond within 24 hours Monday to Friday and do not respond over weekends
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Atlassian Recommended Assistive Technology.; ; - Windows: NVDA with Firefox or JAWS with Chrome.; - OSX: VoiceOver with Safari.
• Support levels: We have three areas of support: email, phone, and online self service. All support is charged per our SFIA Rate Card. Support is provided by a technical account manager with the skillset to troubleshoot cloud tickets

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: OC ALTCERT ROMANIA
• ISO/IEC 27001 accreditation date: 03/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change is baked into our operations across several programmes including:; 1. Carbon Footprint Assessment and Reduction: We begin by analyzing our carbon emissions and setting ambitious reduction targets to minimize our environmental impact.; 2. ISO 14001 Certification.; 3. Waste Management and Reduction: We focus on waste segregation and disposal and reduce single-use plastics, notably providing reusable bottles to our employees..; 4. Sustainable Consumption: Our offices use local milk and plant-based alternatives. We prioritize sustainable textiles and energy-efficient tech.; 5. Tree Planting Campaign: We've planted over 5,000 trees, contributing to biodiversity and carbon sequestration.; 6. Urban Green Space Development: We've developed a local green space to combat urban heat, providing a natural respite for our community.; 7. EV Transition: we've converted three of our five fleet cars to electric vehicles.; 8. Sustainable Office Furniture: We've equipped our offices with Steelcase furniture featuring carbon-neutral and plastic-efficient chairs.; This condensed strategy demonstrates our holistic approach to environmental stewardship.

  Covid-19 recovery

  Strategy built on four core pillars:; Secure Workplace Environment, engaging a specialized firm to provide training.; Mental Health Support sessions focused on managing anxiety and fostering resilience led by experts in psychology and finance.; Flexible and Hybrid Work Setup. Leveraging the insights from remote work, we adopted a hybrid work model, maintaining productivity, fostering team unity while catering to our employees' varied needs. ; Community Support and Empowerment. Supporting local non-profits and suppliers; inauguration of the Rebel Cafe, a vibrant space designed to promote re-connection among colleagues and revive the social dynamics we all missed during the lockdowns.

  Tackling economic inequality

  RebelDot has a number of initiatives to tackle economic inequality 1. National Salary Map Study Acquisition: We annually acquire a national salary map study, allowing us to offer competitive and equitable remuneration by benchmarking our salaries against the market. ; 2. End-of-Year Profit Sharing: To honour our team's dedication, we've implemented an end-of-year profit-sharing program. This initiative shows our gratitude and cultivates a culture of shared ownership and success.; Expanding beyond these foundational steps, our strategy includes:; 1. Educational Opportunities: We invest in skill development and continuous learning to empower our team members, aiming to bridge skill gaps and foster career advancement.; 2. Diversity and Inclusion: Our policies ensure that growth opportunities are accessible to all, promoting a diverse and inclusive work environment.

  Equal opportunity

  We steadfastly believe in the power of diversity and the imperative of equal opportunity as catalysts for innovation, growth, and a vibrant workplace culture. 53% of our engineering team are women. Key Initiatives and Gender Diversity Insights:; 1. Unbiased Recruitment: We prioritize a skill and potential-focused approach in our hiring practices.; 2. Empowerment through Professional Development: equitable access to professional growth paths, ensuring everyone can aspire to and achieve their career goals.; 3. Fostering an Inclusive Culture: Through comprehensive diversity and inclusion training, we cultivate a workplace where every voice is heard, respected, and valued.; 4. Commitment to Pay Equity: Our dedication to fairness is underscored by regular, data-informed salary reviews.; 5. Tailored Policies for Diverse Needs: Recognizing the unique needs of our diverse workforce, we offer flexible working arrangements and comprehensive benefits.; Gender Diversity and Leadership Composition:; With a commitment to gender diversity, women make up 53% of our team, underscoring our effort to balance representation in the tech industry.; Within our management team, women hold 40% of leadership positions.

  Wellbeing

  At RebelDot, we prioritize the well-being of our employees as the cornerstone of our business philosophy. Our commitment to nurturing both the mental and physical health of our team members manifests in various initiatives:; 1. Comprehensive Healthcare Coverage: We provide private medical insurance, encompassing a wide range of screening procedures, consultations, and psychiatric services. Additionally, employees enjoy two cost-free therapy sessions and a 50% discount on subsequent sessions. Regular webinars conducted by medical professionals offer insights on maintaining holistic health.; 2. Unlimited PTO: After two years of service, employees gain access to additional paid holidays for personal rejuvenation beyond the contractual vacation days.; 3. RebelDiscounts: We foster local businesses by offering discounts on a variety of products and services, including coaching sessions, eco-friendly products, travel services, and recreational activities.; 4. Wellbeing Programs: Our annual wellbeing programs feature infographics, challenges, and rewards focused on topics such as mindfulness, meditation, hydration, healthy eating, and physical activity.; 5. Workshops: Specialist-led workshops on emotional or financial management.; 6. Walking Month: Internal walking competitions promoting an active lifestyle and camaraderie among employees.; 7. Flexible Benefits Platform: Through this platform, employees can access gym subscriptions, cultural events, travel opportunities, private pension plans, and more.; 8. Internal Library: Employees have access to a diverse selection of books and can request additions to our library to support continuous learning and personal growth.; 9. Community Engagement: Initiatives such as RebelsWithaCause, Yard Sale, and Reforestation demonstrate our commitment to giving back to society and fostering environmental sustainability.; 10. RebelClubs: These interest-based communities provide social support and opportunities for networking, including clubs dedicated to hiking, books, parenting, fitness, sailing, and more.; 11. Ergonomic set-up - We provide guidance and support for employees to set up their workstations optimally: adjustable chairs and desks

Pricing

• Price: £240 to £960 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adina.ardelean@rebeldot.com. Tell them what format you need. It will help if you say what assistive technology you use.