INICIO HEALTH LIMITED

inicioHub integration

inicioHub is an integration platform that provides:
- agnostic of EPR.
- enhanced write back functionality to the Oracle Cerner EPR.
- conversion between HL7, FHIR, and JSON with API calls.

Turnkey solution allowing suppliers to integrate bi-directionally with the EPR.

Features

• Enhanced Oracle Cerner write back of all data types
• Conversion between HL7, FHIR, JSON via API calls
• Integration with ESR and other NHS based systems
• Write back of structured and unstructured data
• Agnostic to EHR / EPR / PAS

Benefits

• Adhoc messaging between Oracle Cerner message centre and providers
• Write back of PDF's to clinical documentation
• Population of structured coded clinical data into the EPR
• Full appointment booking and rescheduling from a remote system

£5,000 to £150,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

897738442408014

Contact

Charlotte Bridger
07921 364898
hello@inicio.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Oracle Cerner integration platform (OpenView) to enhance the capabilities of inbound integration to the EPR.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Response within one hour. inicio will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 inicio shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via creation of a support ticket.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 Response within one hour. inicio will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 inicio shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: No training is required. inicio will work with the customer to fully scope the integrations required and build these out on the platform. The ensures that all integrations are fully supportable.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: InicioHub does not store any data locally. inicioHub is purely acting as an integration point to relay data between systems with conversion capabilities.
• End-of-contract process: Services would be terminated following discussion with the customer. There would be no data to migrate as inicioHub does not store any customer data.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All configuration to setup the integration platform will be conducted by inicio. Published API's will also be provided to enable B2B customers to integrate their solutions.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All interfaces are fully customisable however these are not available to the end customer. Requests for specific functionality can be submitted, these configuration amendments will be scoped and built by the inicio team.

Scaling

• Independence of resources: InicioHub is scalable allowing the solution to grow with demand and therefore not impact performance. The integration piece sits in cloud architecture on virtual machines providing scaling on demand. ; ; The Enhanced Cerner scripting component sits within an Oracle Cerner EPR with a minimal operational overhead.

Analytics

• Service usage metrics: Yes
• Metrics types: Inicio will provide utilisation of the integration platform. This will include metrics surrounding message throughput and utilisation.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: N/a
• Data export formats: Other
• Other data export formats: N/a
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: InicioHub SLA's are for a 99.8% uptime on the integration platform. For the scripts that reside on the Oracle Cerner EPR, the SLA's are based on the EPR being online and available.
• Approach to resilience: InicioHub resides on multiple hosts within a cloud data centre with failover redundancy in place. Should there be a hardware failure, the secondary host will take over with minimal to no service interruption.
• Outage reporting: Alerting for inicioHub is customised per customer and can include email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Inicio prohibits all types of generic accounts across its platforms. All access is managed with named accounts that are fully audited and activity monitored.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Inicio operate an ISMS (Information Security Management System) that is compliant to ISO27001 standards. All policies and procedures stored within the inicio ISMS are available on request. As part of the ISO27001 standards, inicio maintain disaster recovery plans for all solutions. All policies within the ISMS are reviewed annually.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Inicio operate a strict change control process across all solutions. All changes are tested and validated in non-production environments prior to being made available for production. Authorisation from both inicio leadership and named customer contacts is required prior to deployment of changes into a production environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Inicio monitor for new vulnerabilities and take proactive measures to ensure potential threats are identified prior to them becoming an issue. Patches are tested and deployed across live environments within 24 hours of being identified where possible. inicio is registered for Early Warning with the NCSC (National Cyber Security Centre).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Inicio operate a proactive monitoring process for emerging threats and ensure appropriate measures are in place. In the interests of security, further details on these processes and practices are available on request. inicio aim to address all potential threats before they become an issue for a customer.
• Incident management type: Supplier-defined controls
• Incident management approach: Under inicio's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. inicio operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. inicio has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  By deploying integration, getting the right data to the right place at the right time, we are able to reduce or remove the need for patients to travel to care sites, contributing to a reduction in carbon footprint.

  Covid-19 recovery

  Though the integration of systems, patient care is streamlined through a burden reduction on clinical and administrative teams. These integrations contribute to being able to see more patients and reduce the backlog of patients waiting for care.

Pricing

• Price: £5,000 to £150,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.