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INICIO HEALTH LIMITED

inicioHub integration

inicioHub is an integration platform that provides:
- agnostic of EPR.
- enhanced write back functionality to the Oracle Cerner EPR.
- conversion between HL7, FHIR, and JSON with API calls.

Turnkey solution allowing suppliers to integrate bi-directionally with the EPR.

Features

  • Enhanced Oracle Cerner write back of all data types
  • Conversion between HL7, FHIR, JSON via API calls
  • Integration with ESR and other NHS based systems
  • Write back of structured and unstructured data
  • Agnostic to EHR / EPR / PAS

Benefits

  • Adhoc messaging between Oracle Cerner message centre and providers
  • Write back of PDF's to clinical documentation
  • Population of structured coded clinical data into the EPR
  • Full appointment booking and rescheduling from a remote system

Pricing

£5,000 to £150,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 9 7 7 3 8 4 4 2 4 0 8 0 1 4

Contact

INICIO HEALTH LIMITED Charlotte Bridger
Telephone: 07921 364898
Email: hello@inicio.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The Oracle Cerner integration platform (OpenView) to enhance the capabilities of inbound integration to the EPR.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 Response within one hour. inicio will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 inicio shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via creation of a support ticket.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Priority 1 Response within one hour. inicio will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 inicio shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
No training is required. inicio will work with the customer to fully scope the integrations required and build these out on the platform. The ensures that all integrations are fully supportable.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
InicioHub does not store any data locally. inicioHub is purely acting as an integration point to relay data between systems with conversion capabilities.
End-of-contract process
Services would be terminated following discussion with the customer. There would be no data to migrate as inicioHub does not store any customer data.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
All configuration to setup the integration platform will be conducted by inicio. Published API's will also be provided to enable B2B customers to integrate their solutions.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All interfaces are fully customisable however these are not available to the end customer. Requests for specific functionality can be submitted, these configuration amendments will be scoped and built by the inicio team.

Scaling

Independence of resources
InicioHub is scalable allowing the solution to grow with demand and therefore not impact performance. The integration piece sits in cloud architecture on virtual machines providing scaling on demand.

The Enhanced Cerner scripting component sits within an Oracle Cerner EPR with a minimal operational overhead.

Analytics

Service usage metrics
Yes
Metrics types
Inicio will provide utilisation of the integration platform. This will include metrics surrounding message throughput and utilisation.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
N/a
Data export formats
Other
Other data export formats
N/a
Data import formats
Other
Other data import formats
N/a

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
InicioHub SLA's are for a 99.8% uptime on the integration platform. For the scripts that reside on the Oracle Cerner EPR, the SLA's are based on the EPR being online and available.
Approach to resilience
InicioHub resides on multiple hosts within a cloud data centre with failover redundancy in place. Should there be a hardware failure, the secondary host will take over with minimal to no service interruption.
Outage reporting
Alerting for inicioHub is customised per customer and can include email notifications.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Inicio prohibits all types of generic accounts across its platforms. All access is managed with named accounts that are fully audited and activity monitored.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Inicio operate an ISMS (Information Security Management System) that is compliant to ISO27001 standards. All policies and procedures stored within the inicio ISMS are available on request. As part of the ISO27001 standards, inicio maintain disaster recovery plans for all solutions. All policies within the ISMS are reviewed annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Inicio operate a strict change control process across all solutions. All changes are tested and validated in non-production environments prior to being made available for production. Authorisation from both inicio leadership and named customer contacts is required prior to deployment of changes into a production environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Inicio monitor for new vulnerabilities and take proactive measures to ensure potential threats are identified prior to them becoming an issue. Patches are tested and deployed across live environments within 24 hours of being identified where possible. inicio is registered for Early Warning with the NCSC (National Cyber Security Centre).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Inicio operate a proactive monitoring process for emerging threats and ensure appropriate measures are in place. In the interests of security, further details on these processes and practices are available on request. inicio aim to address all potential threats before they become an issue for a customer.
Incident management type
Supplier-defined controls
Incident management approach
Under inicio's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. inicio operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. inicio has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery

Fighting climate change

By deploying integration, getting the right data to the right place at the right time, we are able to reduce or remove the need for patients to travel to care sites, contributing to a reduction in carbon footprint.

Covid-19 recovery

Though the integration of systems, patient care is streamlined through a burden reduction on clinical and administrative teams. These integrations contribute to being able to see more patients and reduce the backlog of patients waiting for care.

Pricing

Price
£5,000 to £150,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.