Embridge Consulting (UK) Ltd

Unit4 ERP Quick Think Cloud (QTC) Technical Managed Service (Agresso Business World)

QTC's independent Unit4 ERP (Agresso Business World) Managed Service enables organisations that physically host their own Unit4 (U4) ERP system (on their own servers /cloud or with third party cloud provider) to overlay expert Technical Managed Services to professionally manage and maintain the Unit4 ERP system.

Features

• Proactive 24/7 tailored U4 ERP and system monitoring
• Database and application performance tuning
• Secure office-based and/ or remote working
• Manned QTC service desk telephone, internet portal, and email
• Expert U4 ERP (Agresso Business World) technical support
• Encrypted off site backup solution
• Unlimited environment refreshes, restores, upgrades and updates
• Initial security / functionality audit
• System Architecture, design and implementation
• Monthly SLA reports to review performance

Benefits

• Minimise in-house training and support costs
• Expert technical management of enterprise ERP system
• Total peace of mind regarding technical system support
• Technical resource no longer a bottle neck
• Immediate access to cloud/U4 ERP Agresso Business World experts
• Exceptional SLAs ensure fast, targeted support
• Lower total cost of ownership / support costs
• Security cleared staff for total confidence
• Continuous knowledge-share with in-house teams
• Automated environment refreshes

£3,500 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

897813935308166

Contact

Emma O'Brien
01474555505
enquiries@embridgeconsulting.com

Planning

• Planning service: Yes
• How the planning service works: Our Consultants will assess the needs of the organisation and create structured proposals in terms of the necessary architecture, solution design, security and usability requirements of system or software. Pre-defined templates for various sectors can be used to optimise this process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud infastructure
  • ERP Systems
  • Unit4 ERP (Agresso Business World)
  • Core IT Assets (Domain Controllers, etc.)
  • Citrix & Thin-Client Technologies
  • Global WAN networks
  • Off-site Backup Solutions
  • Disaster Recovery Solution (all platforms)
  • Prevero (Financial Planning & Analysis)
  • Global Resilience Strategies

Training

• Training service provided: Yes
• How the training service works: Technical Training is provided for the technical management of the Unit4 ERP (Agresso Business World) software. It is a classroom-based workshop for system administrators that would like to better understand the Agresso Management Console and other technical areas of the Unit4 ERP software.
• Training is tied to specific services: Yes
• Services the training service works with: Unit4 ERP (Agresso Business World)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our tried and tested on-boarding / off-boarding process has already helped many organisations make the move into, between or off the cloud. Using a methodology that allows for parallel work streams, our consultant-led cloud migrations are fully managed to allow organisations of all sizes migrate quickly and easily. Typical examples include ensuring there is full resilience during the process, disaster recovery requirements, data replication, etc.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Utilising a number of industry standard bench-marking tools and scripts. we can provide assurances regarding the quality and performance of cloud-based and in-house systems. These tools produce management reports that are scrutinised by a team of professionals as well as the customer. It includes quantitative data collected from key server/ software metrics, as well as qualitative markers (from written reports and service desk analysis).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support Unit4 ERP (Business World Agresso), Freshdesk and Citrix (and wider cloud-based software services as required).

Service scope

• Service constraints: There are no known constraints to our service. Support can be remote or on-site, with a host of channels available for our customers to contact us.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Directly via QTC, typically within 30 minutes, with our official response time set at 1 hour (which is the same at weekends).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Directly via QTC, the web chat supports any modern browser and has options such as text chat (for users that are hearing impaired), voice support (for visually impaired users) and screen share for users to be fully assisted by a support technician.
• Web chat accessibility testing: None as yet.
• Support levels: Directly via QTC, a full managed service is provided along with standard technical support. Each of these service costs differ depending on the type of system that is being supported. All contracts include Technical Project Management. Account Management & Cloud Support as standard.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: QTC Cloud Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 17/10/2017
• What the ISO/IEC 27001 doesn’t cover: All our consultancy services are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our services can be delivered entirely remotely, reducing carbon footprints through the removal of travel and reduction in carbon emissions, helping companies and organisations in their drive towards net zero. We are ISO14001 accredited and will always strive to influence staff, suppliers, customers, and communities to leverage the most environmentally advantageous routes to desired outcomes, including where feasible remote delivery and paperless engagements.

  Tackling economic inequality

  We look to increase supply chain resilience and capacity. We are proud to be a Supporting Member of the Social Enterprise UK, which is the leading global authority on social enterprise partnering with and supporting social enterprise and increased social value in local and national communities across the UK. As an SME and with a keen interest in helping UK / local social enterprises (SEs) and SMEs build and grow, we look to engage SEs and SMEs wherever we can within our supply chain.

  Equal opportunity

  We are a Disability Confident Employer and an Equal Opportunities Employer. We are proud of the employment practices under which we operate and invest heavily in sustaining a positive, supportive, and flexible workplace culture. Embridge Consulting is committed to promoting and delivering equality, diversity, inclusivity, and positive culture in the local and wider communities. A Supporting Member of the Social Enterprise UK, and a certified Disability Confident Employer, we do not believe that individuals should be measured or determined by characteristics, but by what they can do and deliver. We are a wholly inclusive employer who will always look to recruit and onboard people with the right work ethos and behaviours, as well as exceptional skills and knowledge, priding ourselves on always being able to say that we promote fairness across all of our actions. Embridge Consulting is proud of its commitment to actively support fair and equal treatment, overcoming inequality, and helping to bridge the gaps and allow people opportunity to realise their full potential. As part of our ethos, behaviours, and Disability Confident certification, we actively influence staff, suppliers, customers and communities to support disabled people and promote the representation of disabled people in a workplace setting. ; ; We take great care to ensure that all our staff and those whom we can impact in a positive way are free from discrimination, restraint, or unfair or poor treatment, believing in the value of human beings and the contribution an individual can make for the better of our local and wider communities. We do not behave or act in a way which is contrary to these beliefs, and we would disengage immediately with any partner or business we felt to be behaving against our approach to equality and fair treatment.

  Wellbeing

  With our positive and supportive culture of fair and equal treatment, respect, and care, we utilise our skills and abilities to deliver the best we can for the people who matter – our staff and our communities. At Embridge Consulting, our staff are given a variety of wellbeing mechanisms from Day One of employment. We have in place comprehensive support for our team members and their families and we actively encourage open conversations and collaboration on identifying wellbeing challenges and how to support resolutions for people. We have Mental Health First Aiders across our organisation who support our team members experiencing challenges and are able to lead information dissemination on wellbeing best practice and approaches to better wellbeing, physical, and mental health. We are always looking to open dialogues and drive conversations about wellbeing and influence staff, suppliers, customers, and communities to take wellbeing seriously and drive better focus on wellbeing and positive impacts across individuals and communities.

Pricing

• Price: £3,500 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.