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Sweethaven

Microsoft Copilot AI Planning, Implementation and Consultancy

This service provides comprehensive planning, implementation, and consultancy for schools looking to integrate Copilot for Microsoft 365. It includes a thorough assessment of the school's technology infrastructure and educational needs, technical setup, hands-on training, and ongoing support to maximize the use of Copilot's AI capabilities.

Features

  • Thorough assessment of technology infrastructure and needs
  • Technical setup and integration with existing systems
  • Hands-on training for educators and IT staff.
  • Ongoing training, troubleshooting, and advice.
  • Efficient Copilot adoption and enhanced security
  • Security and file organization for effective Copilot functionality
  • Continuous evaluation to ensure Copilot meets educational requirements

Benefits

  • Maximise investment by ensuring staff are fully utilising Copilot
  • Ensures successful Copilot adoption through strategic planning and expert guidance.
  • Streamlines educational processes with efficient Copilot integration and deployment.
  • Stay abreast of latest advancements in the technology
  • Ensure new users receive training to use Copilot effectively

Pricing

£2,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commerical@sweethaven.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 9 8 0 7 2 2 6 0 3 9 3 1 6 5

Contact

Sweethaven Tommy Isaksson
Telephone: 01737228208
Email: commerical@sweethaven.co.uk

Planning

Planning service
Yes
How the planning service works
We begin with a thorough assessment of your school's current technology infrastructure and educational needs. Our team will work closely with your staff to understand the unique challenges and opportunities within your educational environment. We will develop a tailored plan that outlines the necessary steps to prepare your school for a seamless integration of Copilot for Microsoft 365. This includes completing prerequisites, preparing data for searches, and ensuring that all staff (and students when it becomes available) have the required Copilot for Microsoft 365 licenses.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft
  • Copilot
  • SharePoint
  • Office 365
  • OneDrive

Training

Training service provided
Yes
How the training service works
Sweethaven and inTEC provide a wide range of training services, aimed at both end users (including teachers and students) and technical staff. Training can be delivered both in person (either on-site or at one of our training centres) and remotely by a skilled trainer. Training sessions are interactive, and structured so that attendees are aware of the desired outcomes of the session or course, understanding is confirmed and reinforced throughout, and that feedback is garnered at the end of the sessions. Supplementary materials, such as course guidance, additional reading and resources are supplied.
Sweethaven and inTEC provide access to a Learning Management System that provides learners with a single pane view of all training that they are undertaking, with progress recorded and fed back.
Support is given for users to achieve industry-recognised accreditations, for example, Google Certified Educator or Microsoft Innovative Educator, whilst technical staff can achieve Microsoft or Google technical accreditations through proctored exams.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Copilot
  • Microsoft Office 365

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our skilled technicians will handle the technical setup, ensuring that Copilot for Microsoft 365 is properly integrated with your existing systems. We will provide hands-on training for your educators and IT staff, covering all the key features and best practices to leverage Copilot's AI capabilities in the classroom. This includes creating drafts, summarizing documents, and analyzing data to enhance teaching and learning experiences.
Setup or migration service is for specific cloud services
Yes
List of supported services
Copilot

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Sweethaven/inTEC follow the quality principles enshrined in our ISO 9001 accreditation. Within this, we have detailed and comprehensive processes for ensuring that we deliver the utmost standards of service for our customers across the work that we do. These processes are regulated by our Quality Policy, which embeds continual review of business processes and our service into everything that we do. Both within Sweethaven and across the wider inTEC Group, we have named individuals responsible for the delivery of a quality service across our sectors of work and continually report to, and consult with, our customers to ensure that their expectations are communicated and met on a regular basis.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
Yes
Security testing certifications
Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Post-implementation, our consultancy services will continue to support your school in maximizing the use of Copilot for Microsoft 365. We offer ongoing training sessions, troubleshooting, and advice on how to adapt the tool to evolving educational needs. Our goal is to empower your educators to use Copilot for Microsoft 365 to its full potential, fostering an environment of innovation and efficiency in your school. We will also monitor your security posture in relation to Copilot to ensure it remains compliant and make amendments where necessary.

Service scope

Service constraints
None. We can perform the service onsite or remotely as we have offices across the country. As a Google and Microsoft Partner we have skilled consultants specialising in both platforms with experience working with Public, Private and State Schools alongside Multi Academy Trusts and Higher Education establishments.

User support

Email or online ticketing support
Email or online ticketing
Support response times
In our organisation we put people first, and we believe that our customers deserve the fastest response possible. During our standard working hours of 08:30 - 18:00, Monday to Friday (excluding Bank Holidays) we aim to acknowledge all email queries within 15 minutes, answer telephone calls within 30 seconds, and where an immediate answer cannot be given, respond to non-technical queries within 1 business day. Technical issues and change requests are always responded to within the relevant SLA period.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support is based upon the fundamental principle that all customers should receive equally excellent service, and as such we offer one tier of service.
Our service is provided using industry-standard ITSM platforms using ITIL-based processes.
You will be assigned a dedicated Relationship Manager who will be the main contact with your organisation, as well as a dedicated Project Manager and a dedicated Senior Cloud Engineer.
Support for our services is included within our product fee with no additional cost for duration of the service.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • IASME Cyber Assurance Level 1
  • IASME Cyber Assurance Level 2
  • IASME Quality Principles

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Sweethaven and inTEC are committed to developing a cradle-to-grave programme of Green IT for our education clients. Our Cloud Planning and Consultancy Service will deliver toward this aim by supporting schools and trusts to reduce energy consumption through the removal of onsite server infrastructure. This can feed into any wider Net Zero targets the organisation might have and, as part of our service, our consultants will feed into this and any other wider strategic directions in place.

Our planning will also support a long-term reduction in the need for technicians to travel to school sites to resolve physical faults with server hardware. Within the long-term cloud solutions we will design, we can often incorporate a transition to an increasingly remote support service, allowing for the carbon footprint of travel to site to be reduced.

Pricing

Price
£2,000 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commerical@sweethaven.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.