Leicestershire Health Informatics Service
Cloud Consultancy Services
LHIS offers a range of consultancy services to support organisations with their Cloud implementation, development and migration requirements.
Features
- Detailed analysis
- Dedicated specialists
Benefits
- Improved efficiencies
- Cost reductions
- Reach strategic aims and objectives
Pricing
£750 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lpt.lhis.info@nhs.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 9 8 2 0 0 2 1 9 0 6 1 6 5 9
Contact
Leicestershire Health Informatics Service
LHIS
Telephone: 01162953500
Email: lpt.lhis.info@nhs.net
Planning
- Planning service
- Yes
- How the planning service works
- We will work with the customer to agree implementation as part of the SLA.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Clinical system and non clinical training
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As agreed in the customer SLA.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Depending on the requirements outlined in theSLA we work with customers to ensure products and services meet required industry standards.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- IT Security Review Services
- Penetration Testing Services
- Simulated Social Engineering
- Technical Security Training
- Digital Forensics Support
- Security Investigation Services
- IT Security Project Support
- Certified security testers
- Yes
- Security testing certifications
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Via SLA as agreed with the customer
Service scope
- Service constraints
- Any constraints are agreed with the customer via SLA and managed accordingly.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support response times
Response times agreed by SLA. LHIS service desk operates 07:00 to 20:30 Monday to Friday and 08.00 to 13.00 Saturday excluding weekends and UK Bank Holidays. A 24 hour out of hour’s service is available for an additional surcharge.
We also provide out-of-hours IT and Senior Management cover where there is a priority 1,urgent loss of service which has a direct impact on patient care and where there is no alternative. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Typically an SLA is drawn up detailing
availability, resilience, redundancy and support
arrangements and this is then managed during
the lifetime of the system. When calls are
logged with our service desk we grade them
with severities depending on the nature of the
issue. The service desk operates according to
ITIL change management procedures. These
standards are negotiable if required to meet
customer needs, however customers should
note this may have an impact on the service
price. LHIS uses back office support and system
functions from with the UK.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 01/06/2016
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyberscheme
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our Commitments – Climate Change Recognising our commitment to Climate Change, we commit to refreshing our Green Plan to deliver long term improvements to the sustainability performance of our organisations. Our commitment to being Greener and Sustainable includes:
• Refreshing our existing Green Plan.
• Creating a ‘no mow’ approach to grounds maintenance.
• Seek to Recruit into 3 posts across both trusts to create specific a team to focus on delivering Net Zero/Sustainability/Green agenda.
• Develop our data infrastructure to accurately report on our carbon emissions.
• Focus on sustainable procurement.Tackling economic inequality
Our commitment to tackle Economic Inequality includes:
• Commit to create employment and training opportunities for residents; including opportunities which contribute to improved social mobility and enable career progression.
• Seek opportunities to work with education and training providers to help ensure young people are equipped with the right skills to match the requirements of the NHS labour market.
• Seek to provide employment opportunities for all ages including those older age groups and those seeking a late-stage career change.
• Promoting improvement and provision of local employment and training opportunities.
• Support the local economy to create jobs and apprenticeships, by adopting procurement strategies that remove barriers to local businesses.Equal opportunity
Equality Statement Leicestershire Partnership NHS Trust (LPT) aims to design and implement policy documents that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. It takes into account the provisions of the Equality Act 2010 and promotes equal opportunities for all. This document has been assessed to ensure that no one receives less favourable treatment on the protected characteristics of their age, disability, sex (gender), gender reassignment, sexual orientation, marriage and civil partnership, race, religion or belief, pregnancy and maternity.
https://www.leicspart.nhs.uk/about/equality-diversity-and-inclusion/Wellbeing
LPT is committed to being a mindful employer, where we have signed the charter and apply its guidance to support our staff with their mental health throughout their working lives. We understand the importance of good mental wellbeing and provide staff with support ranging from counselling to staff support networks groups and so much more.
https://www.leicspart.nhs.uk/wp-content/uploads/2023/10/Group-Social-Value-Charter-web-October-2023.pdf
Pricing
- Price
- £750 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lpt.lhis.info@nhs.net.
Tell them what format you need. It will help if you say what assistive technology you use.