CREATIVELY DIGITAL LTD

User Journey Mapping

User Journey mapping helps organisations step into their customer's shoes and see their business from the customer's perspective. A journey map helps reveal issues with siloes in your organisation.

Features

• Workshop with users and stakeholders of the service
• End-to-end design and development of users journeys
• Journey analysis and mapping
• Captures Emotional journey: questions, points of pain\delight
• Captures digital and non-digital touchpoints
• Step through all customer touchpoints and interactions
• Identifies ways to improve the user experience
• Visual relationship of how your end-users interact with your service
• Design thinking approach

Benefits

• Helping you see where customers interact with your organisation
• Focuses organisations on customer needs at different stages of process
• Identifying whether the customer journey is in a logical order
• Gives an outside perspective on your processes
• Shows the gaps between desired customer experience and actually received
• Highlighting development priorities
• Allows to concentrate efforts and expenditure on what matters most

£400 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@creativelydigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

898382663417041

Contact

Abul Kibria
07595223118
info@creativelydigital.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our in-house user sesearchers can help with planning your journey mapping needs.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide high quality training service provided by highly skilled user researchers

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Phone support provided

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We encourage our organisation and associates to tackle climate change across three dimensions: 1. Conservation, 2. Restoration and 3. Improvement - We cut back on travel (flights, road trips) aligned to conservation - We plant and maintain one tree a year aligned to restoration - We plan and combine trips, recycle more aligned to Improvements

  Covid-19 recovery

  COVID-19 has impacted our lives, and our working ways will change our behaviour long after the pandemic subsides. To ensure the work-life balance is maintained, we advise our employees and associates to: 1. Encourage and take breaks every 90 minutes 2. Actively monitor and recommend avoiding extending working hours 3. Provide Cyber Support to SME Businesses at Reduced Prices

  Tackling economic inequality

  Social purpose is woven into Creatively Digital’s fabric. From creating new businesses and new employment opportunities, to improving education and training, Creatively Digital’s is committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society. We aim to do that by operating a fair and transparent employment, supplier engagement and prompt payment system.

  Equal opportunity

  Creatively Digital aims to be an equal opportunities employer and supplier and we are determined to ensure that no applicant, employee or customer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

  Wellbeing

  We as an organisation are acquainted with the effects and symptoms of poor mental health and we have processes in place to identify staff in need of extra support. Through user research (where relevant to contract) we ensure that users and communities are heavily involved in the design of services and work to ensure strong community integration as we deliver those services.

Pricing

• Price: £400 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@creativelydigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.