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PRECISELY SOFTWARE LIMITED

Data Integrity Suite - Data Observability

Data Observability - AI Driven Anomaly Detection

Features

  • Proactively identify and resolve data issues using machine learning

Benefits

  • Ensure data reliability
  • Prevent business disruption

Pricing

£0.02 to £0.11 a unit

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at raoul.kumar@precisely.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 9 8 3 9 4 5 4 0 5 5 0 3 5 0

Contact

PRECISELY SOFTWARE LIMITED Raoul Kumar
Telephone: +44(0)7367540505
Email: raoul.kumar@precisely.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
Chromium based browser (Chrome, Edge)

User support

Email or online ticketing support
Email or online ticketing
Support response times
https://support.precisely.com/wp-content/uploads/2024/01/Software-Maintenance-Handbook-US.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
https://support.precisely.com/wp-content/uploads/2024/01/Software-Maintenance-Handbook-US.pdf
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Help and documentation available within the application. On-site and virtual training available.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Renewal cycle begins 6 moths ahead of contract end date.
End-of-contract process
Hosted service. Some processes may run in target cloud databases in which case customer is responsible for additional processing costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Bowser based console
Accessibility standards
None or don’t know
Description of accessibility
UI is designed with regard to accessibility standards.
Accessibility testing
N/A
API
No
Customisation available
No

Scaling

Independence of resources
Automatic scaling

Analytics

Service usage metrics
Yes
Metrics types
# observations run. System monitoring.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via the console.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
AES256

Availability and resilience

Guaranteed availability
99.5% SLA
Approach to resilience
We use AWS capabilities to ensure resilience, and also use primary and backup AWS locations.
Outage reporting
Email alerts from ticketing system

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
SSO via SAML 2.0
Access restrictions in management interfaces and support channels
Fully security model in application. Can be linked to AD groups.
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
SSO via SAML 2.0

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-LIGN
ISO/IEC 27001 accreditation date
18/12/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2 Type II

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC 2
Information security policies and processes
Our full Information Security Policy is available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Proprietary
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our Vulnerability Management Policy is available upon request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Multiple AWS toolsets are used to ensure the ongoing health of the application
Incident management type
Supplier-defined controls
Incident management approach
Managed via our standard support process. https://support.precisely.com/wp-content/uploads/2024/01/Software-Maintenance-Handbook-US.pdf

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As a software manufacturer, Precisely Software Incorporated (parent of Precisely Software Limited) (“PSI”) has a largely remote workforce and does not own any of the worldwide office locations where it operates. As such, there are no dedicated programs or training for employees to improve the environment since employees work from home. PSI does, as a matter of company policy regarding the working environment of employees, follow environment, health and safety standards and procedures customary in the industry and/or local jurisdictions of its office locations. PSI only leases with property managers / landlords who comply with local laws, including environmental laws with recycling capacity and such terms are contracted in the various leases. In addition, PSI products and services are designed to be safe and to minimize their environmental impact by implementing industry standard protocols for same, e.g. click wrap agreements, paperless retention policies, downloadable software delivery (instead of tapes, diskettes or CD’s).

Covid-19 recovery

Precisely has taken great precautions throughout the COVID-19 global pandemic to keep our employees and partners at low risk for contagion. Our global offices were closed and employees were transitioned to work remotely from the safety of their homes from March 2020 until very recently, with very limited access permitted to essential personnel following strict masking and sanitary protocols. Now that Precisely is re-opening offices again, we have taken into account increased employee preferences for remote and hybrid working arrangements. We encourage all employees to be fully vaccinated.

Tackling economic inequality

Precisely participates in several salary surveys globally to ensure we understand the market for talent and the compensation market trends. We continually look at our own compensation data to ensure competitiveness and fair treatment, and set salaries based on the value of the job, not the applicant’s salary history. This combined with the continued efforts of Precisely’s Diversity and Inclusion Council work to create opportunities for those who may face barriers to employment or are located in deprived areas.

Equal opportunity

While not a classified as a diverse owned company, PSI maintains a robust diversity program lead by its Chief Human Resource Officer (CHRO) who is charged with driving diversity in the organization. PSI maintains an internal Diversity and Inclusion Council and also launched the Precisely Women in Technology program (PWIT) in 2020 in concert with the Women in IT Awards events. We also partner with Women in Technology in the UK to increase the representation of women in Precisely. PSI’s Executive Leadership team includes women in the following posts: the CHRO, CTO (Chief Technology Officer) and CDIO (Chief Data and Information Officer) and fifty percent (50%) of the members of the Senior Leadership Team are women as well.

Wellbeing

The PSI CHRO is responsible for ensuring compliance with local occupational health and safety laws and regulations. The health and well-being of every employee is of vital importance to PSI. It is the policy of PSI to provide safe working conditions for all employees and the success of such a program rests ultimately with the employees. General requirements related to health and safety protections for employees are addressed worldwide in the various Employee Handbooks drafted in the local languages. PSI is presently looking to implement a new employee program and training to improve safety performance that addresses its current remote workforce that will likely remain as such for the foreseeable future. Given the nature of PSI’s business, activities do not require employees to wear protective equipment. PSI does ensure that relative health and safety issues and concerns are addressed regularly, e.g. COVID19, annual flu season, travel alerts, etc. In the UK we provide private health care and an Employee Assistance Program to support employee physical and mental wellbeing. We also work with Health Partners, who provide occupational health support to assist us on making the appropriate adaptions as appropriate.

In addition we have a Volunteer Time Off (VTO) Program and Policy is designed to provide our employees the opportunity to give their time and expertise to support activities that enhance, serve communities and create positive change. around the world. As well as benefitting our local communities volunteering can bring great personal rewards enabling our employees to build connections, develop new skills, and gain a fresh perspective, outside of the workplace.

Pricing

Price
£0.02 to £0.11 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day free trial on application

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at raoul.kumar@precisely.com. Tell them what format you need. It will help if you say what assistive technology you use.