Avensys Consulting (UK) limited

Infra and application support for cloud hosted application /service

Our comprehensive infrastructure and application support for cloud-hosted services ensures seamless operations. From real-time monitoring to proactive maintenance, we manage everything from performance optimization to security enforcement. With a focus on scalability, cost-efficiency, and compliance, our service guarantees robustness, reliability, and uninterrupted functionality for your cloud applications.

Features

• Performance optimization: Enhances application speed and efficiency for optimal functionality.
• Security enforcement: Implements robust measures to safeguard data and infrastructure.
• Scalability management: Adapts resources seamlessly to accommodate evolving demands.
• Cost-efficiency: Optimizes resource utilization to minimize operational expenses effectively.

Benefits

• Increased uptime: Minimize downtime, ensuring continuous business operations and productivity.
• Enhanced performance: Optimize speed and responsiveness for improved user satisfaction.
• Improved security: Safeguard data, mitigate risks, and ensure compliance effectively.
• Cost savings: Optimize resources, reduce expenses, and enhance budget management.
• Scalability: Easily scale to meet growing demands without disrupting operations.
• Regulatory compliance: Ensure adherence to industry regulations, avoiding penalties.

£400 to £800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Vinod@aven-sys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

898449946642549

Contact

Vinod Patil
07879995773
Vinod@aven-sys.com

Planning

• Planning service: Yes
• How the planning service works: We guide buyers through a strategic process to implement cloud hosting or software services seamlessly. Initially, we conduct a thorough assessment of their current infrastructure, business objectives, and technical requirements. This analysis allows us to tailor our recommendations to their specific needs.; ; Next, we collaborate closely with the buyer to develop a comprehensive implementation plan. This plan outlines key milestones, timelines, resource allocations, and dependencies to ensure a structured and organized deployment process. We prioritize transparency and communication, keeping the buyer informed at every stage and addressing any concerns or questions they may have.; ; Throughout the implementation phase, our team provides hands-on support and expertise to facilitate a smooth transition to cloud hosting or software services. We offer training sessions to familiarize users with the new systems and processes, ensuring they can maximize the benefits of the solution from day one.; ; Post-implementation, we continue to provide ongoing support and maintenance to optimize performance and address any evolving needs or challenges. Our goal is to empower buyers to harness the full potential of cloud technology, driving efficiency, innovation, and growth within their organization.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Yes, we offer comprehensive training for cloud software and hosting services to empower users with the knowledge and skills needed for effective utilization. Our training programs cover various aspects, including platform fundamentals, deployment best practices, security protocols, and optimization techniques.; ; The training curriculum includes interactive workshops, hands-on exercises, and real-world case studies to facilitate practical learning. Participants gain proficiency in cloud service management, configuration, and troubleshooting through guided demonstrations and simulations.; ; We customize training sessions to align with the buyer's specific requirements, tailoring content to address their unique challenges and objectives. Additionally, we offer certification programs to validate skills and enhance professional credentials in cloud computing.; ; Our experienced trainers provide ongoing support and guidance, ensuring participants have the confidence and expertise to leverage cloud technology effectively. With our training, buyers can maximize the benefits of cloud software and hosting services, driving innovation, efficiency, and business growth.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • AWS
  • GCP
  • Oracle
  • SAlesforce

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We facilitate seamless migration to the cloud or between cloud services through a structured and comprehensive approach. Initially, we conduct a detailed assessment of the buyer's existing infrastructure, applications, and data to understand their unique requirements and challenges.; ; Utilizing industry-leading tools and methodologies, we develop a tailored migration strategy that prioritizes efficiency, minimal disruption, and cost-effectiveness. This strategy encompasses data migration, application re-platforming, and infrastructure optimization to ensure a smooth transition to the cloud environment while adhering to technical constraints and compatibility considerations.; ; Throughout the migration process, our team employs advanced techniques such as lift-and-shift, re-architecture, or containerization, depending on the specific needs of the workload. We meticulously plan each step, including pre-migration preparation, data transfer using APIs or bulk transfer tools, testing, and post-migration validation, leveraging automated scripts and monitoring tools to minimize downtime and ensure data integrity.; ; We prioritize open communication and collaboration, working closely with the buyer's internal DevOps, IT, and security teams to address technical concerns, answer questions, and provide regular progress updates. Our goal is to empower buyers to embrace the benefits of cloud technology seamlessly, enabling them to unlock new opportunities, enhance agility, and drive innovation within their organization
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We ensure buyers' systems meet quality and performance standards through rigorous QA and performance testing. Our tailored approach includes manual and automated techniques covering functional, regression, load, stress, and scalability testing. We identify defects, vulnerabilities, and performance bottlenecks, providing actionable insights for improvement. Collaborating closely with the buyer's teams, we ensure transparent communication and knowledge transfer to empower informed decision-making.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer extensive support for various cloud hosting and software services, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Our support encompasses real-time monitoring, performance optimization, security enforcement, scalability management, and incident response. Additionally, we assist with configuration management, deployment automation, and continuous integration for seamless operations. Our team ensures compliance adherence, disaster recovery planning, and cost optimization to maximize the benefits of cloud services. We provide hands-on assistance for popular cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and various SaaS applications. With our expertise and proactive support, clients can leverage cloud technology effectively, driving innovation, agility, and business growth.

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We prioritize prompt responses to questions, typically aiming for within 24 hours on weekdays. Response times may vary during weekends, with inquiries addressed within 48 hours. Urgent queries receive expedited attention regardless of the day. Our commitment is to provide timely assistance and support to ensure clients' needs are met promptly and effectively. Customised SLAs are available at clients request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer three support levels tailored to meet diverse client needs:; ; Basic Support: This level provides access to standard support resources, including documentation and community forums, at no additional cost.; Standard Support: Clients receive timely responses to inquiries during business hours, prioritized ticket handling, and access to phone support for critical issues. Pricing varies based on usage and service level agreements.; Premium Support: This comprehensive level offers 24/7 access to technical experts, proactive monitoring, and dedicated account management. Costs are based on a subscription model, with pricing tiers determined by the level of support required.; Clients opting for Premium Support gain access to a dedicated Technical Account Manager or Cloud Support Engineer, providing personalized assistance, proactive guidance, and ongoing optimization recommendations tailored to their specific environment and objectives.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Energy Efficiency: Our cloud infrastructure is designed for maximum energy efficiency, optimizing resource usage and minimizing energy consumption compared to on-premises solutions, thereby reducing overall carbon footprint.

Pricing

• Price: £400 to £800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Vinod@aven-sys.com. Tell them what format you need. It will help if you say what assistive technology you use.