CDW Limited

CDW CrowdStrike Falcon Platform – Endpoint Security

Falcon Platform, a cloud native, SaaS based endpoint protection platform is built to stop advanced cyber threats. With its modular approach, Falcon Platform can be flexible to your endpoint security needs. Powered by crowdsourced data, machine learning and AI, Falcon delivers via a single, lightweight sensor and single management UI.

Features

• NextGen Anti-Virus, Machine Learning, AI, Exploit blocking, Threat intelligence
• Endpoint Detection and Response (EDR), continuous event recording, enriched context
• Overwatch : 24x7 human expert threat hunters
• Discover IT Hygiene, Application, Asset, Account inventory
• FalconX Cloud Sandbox for sample detonation, IOCs, CyberIntelligence strategic reporting
• USB Device Control extensive visibility into usage and granular control
• Falcon Firewall, create, enforce and maintain host firewall rules
• Mobile threat detection and visibility on device and data access
• Cloud Workload and Container Protection, AWS, Azure, GCP, Private
• Spotlight. Patches and vulnerability visibility in Windows OS + Apps

Benefits

• Protection from malware to sophisticated attacks, easy deployment, improves performance.
• Visibility, Breach Protection, accelerates secops, minimal effort, containment, response
• Real-time detection and response to attacks
• Realtime and historical data, contextual information, risk reduction
• Automatically investigate, accelerate triage, know your adversaries, defend targeted attacks.
• Easy policy management, detailed visibility including dashboards and search.
• Simple firewall management, better protection against network threats, reduced complexity
• Identifies vulnerable devices, detects malicious activity, provides app activity insight.
• Visibility across environment, detection, response, threat hunting, attack surface reduction
• Scanless technology, automated vulnerability assessment with real time prioritized data.

£89 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

898569042371288

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Falcon supports Windows, Mac, Linux, Android and IOS based operating systems. Windows 7 Embedded and SP1 and above, Windows Server 2008R2 SP1 and above. MacOS Catalina 10.15 and above, Amazon Linux AMI 2017.09 & 2018.03, Centos 6.7-6.10, 7.1-7.9 and 8.0-8.5 , Debian 9.1-9.4, 10 + 11, Oracle Linux 6/7/8, RHEL 6.7 to 8.5, Ubuntu 16.04/16.04.5 LTS, 16-AWS, 18.04 LTS, 18-AWS & 20.04 LTS, SLES 11.4, 12.2-12.5 & 15-15.3, Docker on Linux OSes only. Android 7 onward, iOS 11 onward.; Integrations with AWS, GCP and Azure.; Win8 and 32-bit versions of 8.1 are unsupported.
• System requirements:
  • Endpoint Agent installed on each protected host (PC/Server/Mobile)
  • Port 443 non-SSL inspected communication to 2 Cloud FQDN addresses
  • Access to control console with Google Chrome Browser + 2FA
  • LMHosts, NFI, BFE, Power Services on Windows

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For Standard Support, CrowdStrike will respond within one business day, or one business hour for critical issues. For critical technical issues (P1) the support team is available 24x7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: The Falcon platform is Section 508 and WCAG compliant allowing assistive technologies such as the Mac's VoiceOver or JAWS to be used.
• Onsite support: No
• Support levels: 4 levels of support available to customers: 1)Standard = Free with all Falcon subscriptions 2)Express = for small to medium size environments 3)Essential = in addition to reactive, this provides a proactive support service 4)Elite = our highest level of support with a dedicated TAM assigned to the customer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CrowdStrike offers a number of resources in order to help users to start using the platform, these range from; professional training and education services for users who want to enhance and expand their cybersecurity abilities. Courses are offered remotely or on-site, depending on the nature and level of the material. Some courses are delivered in a self-paced online format, which users can consume at a pace and time that is appropriate for their needs. Others are offered with interactive instruction: some of these instructor-led courses can be delivered via remote meeting technology, and some can be delivered at the client’s site.; Course length: From about 30 minutes for simple how-to topics up to 24 hours for more advanced skills development. Many courses have lab exercises so students can demonstrate their learning. These exercises are also sometimes derived from real incidents. There is also extensive user documentation which aids new users and also more advanced users to utilise the solutions full capabilities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CrowdStrike Falcon is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; It is possible for security administrators to export a large amount of telemetry from the Falcon System utilising API calls (such as history of malware detections etc.). If desired, there is the possibility for raw and uncompressed EDR log file extraction for complete telemetry archival but please be aware that this is likely to be 30-300MB per machine per day so consideration should be made on data storage / SIEM handling costs etc.
• End-of-contract process: CrowdStrike Falcon is a subscription based service so if the active licence expires, continuing use of the platform comprises a breach of EULA.; If the licencee no longer requires the Falcon Platform then the console will be locked from use. The logs stored within will expire as per normal data retention policy and the instance will be deleted by CrowdStrike so that no data remains. ; If the licencee does require the product and has simply let the licence lapse, they must contact CrowdStrike Sales in order to ensure that the instance remains accessible whilst the licence renewal takes place, however.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: CrowdStrike Falcon for Mobile is an EDR offering to protect iOS and Android platforms.; The Falcon Console which administers these devices and provides the ability to run reporting, threat hunting etc. is designed for use on a Desktop environment with high resolution screens and is not optimised to be accessed from mobiles
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: CrowdStrike Falcon is managed through an HTTPS Web Interface. Security Administrators and Auditors can log in to the console to affect change in the security settings, monitor security detections, threat hunt etc. ; Access to the console uses role-based administration with 2FA access.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The Falcon Platform is tested with JAWS + VoiceOver for Mac as well as automated accessibility testing
• API: Yes
• What users can and can't do using the API: CrowdStrike Falcon Platform supports multiple API capabilities depending on the licences procured. These cover a wide range of capabilities but common uses are to :; Manage the roles and access of administrator accounts; Extract detection event information to a SIEM; Administer USB Media allow/block lists and the individual device IDs; Administer group membership of computers; Enact changes on one or more device (e.g. modify registry, kill process, run scripts etc.); Upload custom IOC data; Upload samples to Falcon X Sandbox; Extract Device information into exerternal SIEM/SOAR environments
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: CrowdStrike Falcon is a Security Platform. So customisations can be created to cater fo individual instances. These include settings for security policy, file exclusions to avoid testing as as well as the ability to import customer IOCs for customer-specific detections.; Dashboard customisation is planned for the near future where administrators will be able to configure the layout views of their environment to suit their way of working.; Customisations can be created by any administrator with the appropriate access roles

Scaling

• Independence of resources: CrowdStrike Falcon is a native Cloud environment utilising automatic fault recovery and scalability capabilities in order to ensure performance and uptime for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: CrowdStrike Falcon provides visibility of Endpoint Sensors protected, Endpoint Sensors in active communication within 45 days, Various Event Detection stats (such as Endpoints or users with the most malware detections, frequency of attack types etc.)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: CrowdStrike

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: We store customer data in Amazon’s cloud, encrypting it with AWS’s native EBS and S3 volume-level encryption, and in our data centres on self-encrypting SSD drives.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CrowdStrike Falcon is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; Security event telemetry can be extracted by API on-demand as required and this can be stored in external systems such as SIEM, SOAR etc.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Not applicable to our service
• Data import formats:
  • CSV
  • Other
• Other data import formats: Not applicable to our service

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Currently TLSv1.0 onward is supported however if the buyer demands TLS1.2 or above, then their gateway can be configured to only allow SSL connections utilising 1.2 cipher suites. SSL communication is not supported
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CrowdStrike can provide up to TLS 1.2 or above encryption wrapper around all communications from any agent to our cloud environment. CrowdStrike does not permit SSL communications.

Availability and resilience

• Guaranteed availability: The SLA around Falcon Platform is 99.9% uptime. We leverage the Amazon cloud and have built the CrowdStrike platform to be fully cloud based from its inception. This means resiliency, redundancy, and high availability are the core facets of the solution. Our SLA's and services are tracked internally, and disruptions are disclosed to the customer along with details of resolutions.
• Approach to resilience: The SLA around Falcon Platform is 99.9% uptime. We leverage the Amazon cloud and have built the CrowdStrike platform to be fully cloud based from its inception. This means resiliency, redundancy, and high availability are the core facets of the solution. Our SLA's and services are tracked internally, and disruptions are disclosed to the customer along with details of resolutions.
• Outage reporting: We provide notification of issues or outages via Tech Alerts, both in our support portal or via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: Please note that "standard users" do not directly interact with the Falcon Platform. Only Security Administrators and Auditors will require this capability.
• Access restrictions in management interfaces and support channels: Access to the Falcon Console is provided only through an Administrator account being created and then successful authentication via 2FA (QR code or integration with Ping / Okta / ADFS / AzureAD). Administrators have granular role-based access in order to only be able to carry out the appropriate functions within the console - for instance a read-only administrator can carry out audit tasks but cannot affect the stance of the platform. Access to the Support Portal is granted through CrowdStrike Support and only nominated admins from the buyer will be able to utilise this.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Other
• Description of management access authentication: All staff use 2-Factor Authentication and complex passwords with industry recommended renewal timeframes.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/03/2022
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: To be provided at a later date
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • NSA-CIRA
  • Service Organisation control 2 (SOC 2)
  • Cloud Security Alliance Security, Trust and Assurance Registry Attestation
  • Anti-Malware Testing Standards Organisation (AMTSO)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: CrowdStrike's information security management system is based on the ISO 27001 framework, and includes ISO 27002, PCI, CSA CCM, and NIST 800-53 controls. Our security program consists of various layers of technical and administrative controls to ensure the confidentiality and integrity of customer data.
• Information security policies and processes: Details can be provided under NDA

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Details can be provided under NDA
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Details can be provided under NDA
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Details can be provided under NDA
• Incident management type: Undisclosed
• Incident management approach: Details can be provided under NDA

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CrowdStrike prides itself in being an energy efficient corporation, with few direct energy costs (primarily relating to office electricity consumption and employee commuter carbon emissions) and modest indirect energy costs (primarily that portion of electricity attributable to CrowdStrike’s use of third party cloud computing and telecommunications services as well as business travel associated primarily with CrowdStrike’s professional services team). CrowdStrike has minimal or no direct environmental impact in the areas of water use, waste disposal, transport, construction materials, industrial chemical use, non-sustainable natural resource use, or pollution releases. CrowdStrike has no environmental compliance issues, no environmental safety issues, and no environmental liabilities.; Please refer to our Environmental Impact statement at https://ir.crowdstrike.com/environmental-statement
• Covid-19 recovery:

  Covid-19 recovery

  CrowdStrike has health and safety guidelines based on guidance from national, state and local entities, where applicable, including but not limited to: social distancing, hygiene practices, office cleaning, face covering requirements, employee screening, and COVID-19 response protocols.
• Tackling economic inequality:

  Tackling economic inequality

  CrowdStrike is committed to the highest standards and principles of human rights, labor, environmental and ethical business conduct in compliance with law. As a condition of doing business with CrowdStrike, we expect all suppliers to share our commitment to operate and comply with our Supplier Code of Conduct.; ; We value honesty and transparency, and operate responsibly across all facets of business. We expect all suppliers to uphold and align with our principles and values to work seamlessly together. By doing business with us, we will be on the same journey to keep customers safe from adversaries all over the world one breach at a time.; ; https://www.crowdstrike.com/suppliers/doing-business-with-crowdstrike/code-of-conduct/; https://www.crowdstrike.com/code-of-business-conduct/
• Equal opportunity:

  Equal opportunity

  CrowdStrike is committed to the highest standards and principles of human rights, labor, environmental and ethical business conduct in compliance with law. As a condition of doing business with CrowdStrike, we expect all suppliers to share our commitment to operate and comply with our Supplier Code of Conduct.; ; We value honesty and transparency, and operate responsibly across all facets of business. We expect all suppliers to uphold and align with our principles and values to work seamlessly together. By doing business with us, we will be on the same journey to keep customers safe from adversaries all over the world one breach at a time.; ; https://www.crowdstrike.com/suppliers/doing-business-with-crowdstrike/code-of-conduct/; https://www.crowdstrike.com/code-of-business-conduct/
• Wellbeing:

  Wellbeing

  CrowdStrike is committed to the highest standards and principles of human rights, labor, environmental and ethical business conduct in compliance with law. As a condition of doing business with CrowdStrike, we expect all suppliers to share our commitment to operate and comply with our Supplier Code of Conduct.; ; We value honesty and transparency, and operate responsibly across all facets of business. We expect all suppliers to uphold and align with our principles and values to work seamlessly together. By doing business with us, we will be on the same journey to keep customers safe from adversaries all over the world one breach at a time.; ; https://www.crowdstrike.com/suppliers/doing-business-with-crowdstrike/code-of-conduct/; https://www.crowdstrike.com/code-of-business-conduct/

Pricing

• Price: £89 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Next Generation Anti Virus for 15 days - Machine learning and artificial intelligence detect known/unknown malware and ransomware, Behaviour-based indicators of attack (IOAs) prevent sophisticated fileless and malware-free attacks, Exploit blocking stops the execution and spread of threats via unpatched vulnerabilities, Threat intelligence prevention blocks activities known to be malicious
• Link to free trial: https://go.crowdstrike.com/try-falcon-prevent.html?_ga=2.223758940.676458815.1592932082-793250683.1592932082

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.