INGENTIVE LIMITED

Ingentive Azure Synapse Analytics

Ingentive offers comprehensive support services tailored for Microsoft Azure Synapse Analytics, ensuring your analytics and data warehousing projects run seamlessly. From initial setup to ongoing optimisation, we provide personalised assistance, proactive monitoring, and support.

With Ingentive, expect improved reliability, reduced downtime, and enhanced performance for your Azure Synapse Analytics environment.

Features

• Unified Analytics: Blend big data and SQL seamlessly.
• Data Integration: Ingest, prepare, transform diverse data efficiently.
• Real-Time Insights: Analyse streaming data for immediate insights.
• AI Integration: Embed machine learning models for predictions.
• Data Security: Implement robust controls to safeguard data.
• Scalability: Dynamically scale resources for evolving needs.
• Collaboration: Foster teamwork with shared workspaces.
• Serverless Query: Execute ad-hoc queries cost-effectively.
• Data Lake Integration: Integrate with Azure Data Lake.
• Simplified Management: Centralised interface for streamlined operations.

Benefits

• Deeper Insights: Drive actionable insights from data.
• Faster Decisions: Process data rapidly for swift decisions.
• Cost Savings: Optimise resource use for lower costs.
• Business Agility: Adapt quickly to changing needs.
• Team Collaboration: Foster teamwork with shared workspaces.
• Data Security: Ensure compliance and safeguard data.
• Efficient Operations: Streamline data management for efficiency.
• Innovative Solutions: Drive innovation with integrated AI.
• Competitive Advantage: Gain strategic insights for competitiveness.
• Scalable Solutions: Easily scale to meet growing demands.

£65 to £120 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

898683902882340

Contact

Hemraj Tatur
02081323255
hemraj.tatur@ingentive.com

Planning

• Planning service: Yes
• How the planning service works: Ingentive supports buyers in planning their implementation of Azure Synapse Analytics by offering comprehensive guidance and assistance throughout the process. Our approach includes:; ; 1. Initial Assessment: Conducting a thorough evaluation of the buyer's data infrastructure, objectives, and requirements to tailor our recommendations for Azure Synapse Analytics accordingly.; ; 2. Solution Design: Collaborating with the buyer to design a bespoke Azure Synapse Analytics solution, outlining the implementation roadmap and selecting appropriate data analytics and warehousing strategies.; ; 3. Technical Consultation: Ingentive's team of Azure Synapse Analytics experts provides technical consultation to address queries, offer guidance on best practices, security considerations, and integration requirements specific to Azure Synapse Analytics.; ; 4. Deployment Planning: Working closely with the buyer to create a detailed deployment plan for Azure Synapse Analytics, considering factors such as data migration, data warehousing configurations, user training, and testing procedures.; ; 5. Training and Support: Delivering comprehensive training sessions tailored to Azure Synapse Analytics to educate users on effective utilization of data analytics and warehousing features. Our support team offers ongoing assistance and troubleshooting post-deployment.; ; 6. Monitoring and Optimisation: Continuously monitoring Azure Synapse Analytics performance and usage, proactively identifying areas for improvement and providing recommendations for optimisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure AI Bot Service
  • Azure Databricks
  • Azure Data Factory
  • Microsoft Power BI
  • Microsoft Fabric
  • Azure Synapse Analytics
  • Data Lake Analytics
  • HDInsight
  • Purview
  • Data Catalog

Training

• Training service provided: Yes
• How the training service works: Ingentive offers tailored training sessions designed to empower users with the knowledge and skills needed to leverage Azure Synapse Analytics effectively for data analytics. Our program includes:; ; 1. Azure Synapse Analytics Overview: Introduction to features, capabilities, benefits.; ; 2. Data Integration and Transformation: Training on data ingestion, integration, transformation.; ; 3. Analytics and Querying: Hands-on sessions covering data querying, analytics.; ; 4. Advanced Analytics: Modules on machine learning, predictive analytics.; ; 5. Best Practices: Guidance on optimising performance, scalability.; ; 6. Security and Governance: Training on implementing security, governance.; ; 7. Real-world Use Cases: Examples demonstrating Azure Synapse Analytics application.; ; 8. Hands-on Labs: Interactive exercises for practical experience.; ; Our training sessions are led by experienced instructors and can be customised to suit the specific requirements and skill levels of participants. Whether new to Azure Synapse Analytics or seeking to enhance existing skills, our training equips users with the knowledge and confidence for successful data analytics initiatives.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure Synapse Analytics
  • Azure Data Factory
  • Azure SQL Database
  • Azure Blob Storage
  • Azure Databricks
  • Azure Machine Learning
  • Azure AI Bot Service
  • Azure Active Directory
  • Azure Data Lake Storage
  • Azure Cognitive Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ingentive ensures a smooth migration to Azure Synapse Analytics:; ; 1. Assessment: Conduct a comprehensive analysis of the buyer's data infrastructure and analytics requirements.; ; 2. Strategy Development: Collaborate closely to develop a migration plan tailored to Azure Synapse Analytics, considering data integration, transformation, and analytics needs.; ; 3. Platform Selection: Assist in selecting Azure Synapse Analytics features and services, ensuring compatibility with existing analytics tools and platforms.; ; 4. Data Migration: Oversee seamless migration of data from various sources to Azure Synapse Analytics, prioritising data integrity and analytics performance.; ; 5. Application Refactoring: Refactor analytics applications and workflows to leverage Azure Synapse Analytics' capabilities for improved performance and scalability.; ; 6. Testing and Validation: Conduct thorough testing to validate data ingestion, transformation, and analytics processes within Azure Synapse Analytics, ensuring functionality and security.; ; 7. Training and Support: Provide comprehensive training sessions to educate stakeholders on Azure Synapse Analytics features and best practices, with ongoing support post-migration.; ; 8. Optimisation and Continuous Improvement: Monitor analytics performance and usage post-migration, identifying opportunities for optimisation and implementing enhancements for long-term success in data analytics initiatives.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure Synapse Analytics
  • Azure Data Factory
  • Azure SQL Database
  • Azure Blob Storage
  • Azure Databricks
  • Azure Machine Learning
  • Azure AI Bot Service
  • Azure Active Directory
  • Azure Data Lake Storage
  • Azure Cognitive Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Ingentive, ensuring high quality is a top priority in every project delivery. We support buyers by implementing rigorous quality assurance and performance testing processes throughout the project lifecycle.; ; Our quality assurance approach begins by defining clear quality objectives and requirements collaboratively with the buyer. We then develop tailored test plans covering functional, regression, usability, and performance testing.; ; During development and implementation, our dedicated quality assurance team conducts thorough testing to validate that all deliverables meet defined quality criteria. This includes assessing functionality, usability, reliability, security, and performance to meet or exceed buyer expectations.; ; Performance testing is a key aspect of our process, evaluating responsiveness, stability, scalability, and reliability under various workload conditions. By simulating real-world scenarios, we identify and resolve performance issues to ensure optimal system performance.; ; We also facilitate user acceptance testing (UAT) in collaboration with the buyer's team to gather feedback for further refinement. This ensures the final product meets technical specifications and aligns with business objectives and user expectations.; ; Prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions of the highest quality, driving value for buyers and end-users alike.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ingentive specialises in providing comprehensive support services tailored specifically for Microsoft Azure Synapse Analytics and its associated cloud hosting solutions. Our dedicated team of experienced professionals is committed to ensuring seamless operation and optimisation across these platforms.; ; From initial setup and configuration to ongoing maintenance, updates, and troubleshooting, we offer personalised assistance to meet the unique requirements of Azure Synapse Analytics users. For example, we provide proactive monitoring and optimisation to ensure optimal performance for your data analytics projects, reducing downtime and maximising productivity.; ; Our responsive support team is available to address any concerns promptly, providing peace of mind and allowing your team to focus on core business activities.; ; With Ingentive's support services, you can expect improved reliability, reduced downtime, and enhanced performance for your Azure Synapse Analytics environment.

Service scope

• Service constraints: While our service is primarily focused on Microsoft products, we also collaborate with customers to address specific integration needs or compatibility issues. However, it's essential to discuss such requirements during the onboarding process for alignment & feasibility.; ; We operate within predefined hours. While we strive to provide timely assistance, urgent or critical issues may be addressed outside of these hours as part of our premium offerings.; ; Furthermore, it's worth noting that while we aim to resolve issues promptly, certain complex or unique challenges may require additional investigation. In such cases, we maintain transparent communication channels for informed progress and timelines.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:; ; For major inquiries, we guarantee a response time of 1 hour.; For intermediate inquiries, our response time is set at 4 hours.; ; These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.; ; Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.; ; Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.; ; Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
• Support levels: At Ingentive, we offer three support levels to suit different needs and budgets:; ; Basic Support:; - Essential support services, including general inquiries and basic troubleshooting.; ; Premium Support:; - Priority response times, extended support hours, and dedicated support agents.; ; Enterprise Support:; - Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.; ; At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

  Tackling economic inequality

  At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:; ; Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.; ; Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.; ; Supplier Diversity: Supporting minority-owned and women-owned businesses.; ; Community Investments: Investing in community development and workforce training.; ; Mentorship and Skills Development: Offering mentorship programs and skills workshops.; ; Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.; ; Community Partnerships: Collaborating with non-profits agencies.; ; Transparency and Accountability: Maintaining transparency in our efforts.; ; Through these initiatives, we're working towards a more inclusive and prosperous future for all.

  Equal opportunity

  At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.; ; Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment. ; ; Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

  Wellbeing

  At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success. ; ; Our commitment to employee wellbeing includes:; ; Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.; ; Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.; ; Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.; ; Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.; ; Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.; ; Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.; ; Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.; ; Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.; ; Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.; ; Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

• Price: £65 to £120 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.