EPOS NOW LTD

EPOS Software as a Service and Payment Processing

Electronic Point of Sale Software for both Hospitality and retail services. This is a full cloud hosted front till and back office application together with the ability to provide all hardware and payment services.

Features

• Real time reporting
• Remote Access
• Ability to integrate various integrations through API
• Both Hospitality and Retail modules
• Fully cloud based enabling bi-weekly software updates
• Ability to work with a number of payment providers
• Ability to export all data
• Designed to scale through a number of locations and tiers
• Platform Agnostic - works on Android, iOS and Windows

Benefits

• Ability to review live data anywhere on a smart device
• Make informed decisions and publish changes instantly
• The ability to integrate with over 150+ apps/ integrations
• Form a Eco System by pushing and pulling data
• Minimise risk by integrating payments
• The ability to audit control a number of processes

£149 to £499 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lee.hill@eposnow.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

899022882658506

Contact

Lee Hill
0330 1003 604
lee.hill@eposnow.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We do not have a planned maintenance schedule and have an uptime of 99.9%.
• System requirements:
  • Designed for Android, iOS and Windows platforms
  • Requires Internet connection (can work offline)
  • Minimum upload speed required 0.6mps
  • Minimum download speed required 7 mbps

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can gain live chat support from there back office interface. They will have the ability to chat to a member of support team for advice and services.
• Web chat accessibility testing: Our chat services are regularly tested
• Onsite support: Yes, at extra cost
• Support levels: We offer a 24/7 365 days a year support mechanism. Primarily telephone support with the additions of live chat, whats app and onsite support where required.; ; A standard support license would typically cost £25 per month for 1 device and £15 a month for each additional.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer as standard a full implementation process with a dedicated Implementation manager.; ; This includes - but not limited to:; * 4 weeks remote training of all staff members; * Assisting in uploading products, existing data etc; * Dedicated Graduation process to ensure everything is covered; * The ability to come on site where necessary and deliver face to face training.
• Service documentation: No
• End-of-contract data extraction: Data can be exported via CSV, or downloaded to Excel.
• End-of-contract process: Users will offered a renewal at a pre-agreed cost based on requirements at that time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our full operating platform is utilised for mobile working - this can be on a mobile phone or tablet etc.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Epos Now uses and Open Rest API. We have a dedicated API team to help with any integrations.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We have a number of AWS and shards to ensure that we have sufficient band with across our platform to handle any demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We would discuss service useage and metrics through a quarterly business review. Reports can also be produced on request.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported via CSV or Excel
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have a 99.9% up-time.; ; We offer a service credit agreement where necessary.
• Approach to resilience: Our services is deployed across multiple data centres (availability zones) within the same AWS region (eu-west-1 - Ireland). In the event a data centre is down, the services will continue working. We are planning to deploy our services across multiple AWS regions too.
• Outage reporting: We have a public dashboard available to all users termed as a 'Status Page'; ; This updated of any issues and updates.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: We have a range of permissions for all levels of staffing to both limit and control access and interfaces
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have ISMS in place across the organisation. ; ; Policies include the below and are regularly audited to ensure they are followed:; Information Security T1 policy; Retention of Records policy; Data Protection and Privacy policy; Information Security Management System Plan Risk Management process; Risk Management Framework policy; Planning Information Security Continuity policy; Data Breach Detection and Notification policy; Epos Now Salesforce Organisation Back Process Document

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a DevOps approach where change is part of a continuous integration pipeline that assures our releases are well tested before they reach production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We rely on AWS services, like AWS Inspector and Security Hub, to scan our workloads for vulnerabilities. We also receive information from AWS of anomalous activities and critical security patches, which we normally apply immediately.; ; We also perform a series of additional checks for our services during the SDLC, where we scan products for vulnerabilities using SAST, DAST, container scanning, dependency scanning, and performance testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We rely on AWS services, like AWS CloudTrail and Guard Duty, to find potential compromises in our workloads running in AWS. Once we get an alert from AWS, we work on it right away.; ; We also have additional tooling such as falco and application audit logs that we can monitor against.
• Incident management type: Supplier-defined controls
• Incident management approach: We use Pager Duty to manage most of our incidents. Service and support teams have ways of escalating incidents to on-call engineers, who will normally start working on the incident within 5-10 minutes.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Please find our full sustainability statement at the below link:; ; https://www.eposnow.com/uk/sustainability/

Pricing

• Price: £149 to £499 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lee.hill@eposnow.com. Tell them what format you need. It will help if you say what assistive technology you use.