Rhapsody

Lyniate Envoy

Lyniate Envoy is fully-managed, turnkey, healthcare integration platform, hosted in the cloud.

Our team handles everything required to connect you with your customers to securely exchange patient data.

With support for multiple healthcare messaging standards (HL7, DICOM, FHIR, etc.)

We built, maintain, and monitor customer all connections...

Features

• Fully managed and monitored
• Built for Healthcare - HSCN & GDPR compliant
• EHR APIs
• Automated Infrastructure-as-Code
• Virtual Private Cloud
• Secure /Data Encryption
• Scalable
• Professional Services
• DR Backup
• DICOM, FHIR, HL7v2, X12, REST

Benefits

• Ramp up projects quickly and can scale rapidly
• All services included from Interface design, build and go-live maintenance
• Lyniate is fully responsible for all aspects of service
• Cost saving
• Can integrate with any source system(s)
• No infrastructure requirements
• Lyniate responsible for all Security and privacy elements
• Organisations can focus on other areas of their business

£30,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at selina.sachar@rhapsody.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

899090536884973

Contact

Selina Sachar
07537914906
selina.sachar@rhapsody.health

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Network connectivity via HSCN or VPN

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide 24/7 support, 365 days a year
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All support levels are included as a part of the overall annual subscription cost of the Envoy. Technical account management and cloud support is achieved through the same support channels as Rhapsody support. Our support levels are: L1 - 30 min response - 4 hour RTS L2 - 1 hour response - 8 hour RTS L3 - 24 hour response - 2 week RTS L4 - 24 hour response - RTS by arrangement L1 & L2 have 24x7 coverage
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Lyniate have developed an implementation methodology for the delivery of our software and services, including Envoy, that is clear, streamlined and outcome focused.; ; Upon engagement with our services team, we will work with the customer team to confirm the scope. deliverables and the detailed interface business requirements using standard proven tools and methodologies.; ; Our Project Manager will provide a base project schedule which details the Lyniate and customer tasks, indicative timelines, and resourcing. Once timelines are agreed the Lyniate Project Manager will co-ordinate and manage the communication with the customer’s assigned project manager/point-of-contact to ensure that all dependencies are made available to Lyniate, and that the scheduled tasks and deliverables are completed.; ; Infrastructure and environment setup, interface development including unit testing and migration to the production environment, as well as post go-live support will be performed by Lyniate. UAT is performed by the customer.
• Service documentation: No
• End-of-contract data extraction: No data is extracted, the Envoy platform does not hold data since it is essentially middleware and only parses data between systems.
• End-of-contract process: The customer should provide the correct term cancellation notice as per the contract with Lyniate. ; ; Lyniate would terminate the service in line with agreed dates and no further service would be provided, the platform would be 'switched off' essentially .; ; 1. Discus and sign-off termination with customer (confirm archive details and termination time and date).; 2. On termination date, execute data extraction processes and send to the customer over previously agreed channels.; 3. Advise customer when complete.; ; All actions are included in the price.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Lyniate would be responsible for creating all interfaces/connections, as per customer requirements, on behalf of the customer and providing a managed service in the cloud.
• Accessibility standards: None or don’t know
• Description of accessibility: Lyniate is responsible for all aspects of the service including hosting. Customers would have no access to Lyniate Envoy itself but they would be provided with a dashboard where they could monitor activity of the platform.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: No service set up or change ability is currently available through the API. This will be coming in future versions. Currently the API is used for gathering metric and reporting data.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Envoy platform is configured based on VPNs, messaging volumes and interface requirements. ; ; Lyniate can customise Envoy on behalf of the customer e.g. if multiple VPNs are required then these can be added to the service. The customer cannot customise Envoy themselves.

Scaling

• Independence of resources: Each customer runs inside a Virtual Private Cloud and AWS account unique to them on reserved instances covered under a BAA agreement. The performance of all Envoy customers is managed by the Envoy team 24x7. Any performance issues are alerted and acted on accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: Messages in, out and processed. Error message queue counts. CPU, memory load and I/O. Availability.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: By either consuming the (nightly) backup data or using the Rhapsody data export processes in the Web Management Console.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Zipped raw message format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • HL7
  • FHIR
  • XML
  • CCDA
  • NCPDP
  • X12
  • IHE
  • DICOM
  • Binary delimited
  • MESH

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.95% Current SLA Current measured uptime: 10 minutes/year outage or 99.998% uptime.
• Approach to resilience: Envoy is built on infrastructure-as-code principals on AWS. Any AWS issues and be detected an either immediately remedied by re-starting in another availability zone or alerted so an on-call engineer can resolve the issue. AWS provides 3 data-centres (AKA availability zones) in London and another 3 in Northern Ireland. If all 3 separate data-centres in London fail, the whole service can be switch to Northern Ireland as part of a disaster recovery process.
• Outage reporting: Outages are available via the customer's service dashboard. These are also communicated via email. If the outage is serious enough to affect message processing, we will escalate this as appropriate with the customer via a phone call.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Envoy is managed by designated Lyniate staff only and is not available for any external party to access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-lign
• ISO/IEC 27001 accreditation date: 12/4/2022
• What the ISO/IEC 27001 doesn’t cover: Everything outside of Information Security Management System supporting Lyniate's interoperability solutions. Covered areas include functional areas that support Lyniate's growth, security, and operations including Engineering (Development), Customer Support, Professional Services, Legal, Compliance, Information Security, and Information Technology.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: All Envoy components have been designed to meet the requirements of HITRUST. Rhapsody's security governance is ultimately managed by our Chief Compliance and Legal Officer. Rhapsody as a Service is currently working towards HITRUST certification. Note that a HITRUST certification encompasses ISO, IEC, CSA CGM, NIST, GDPR and a number of other health industry related certifications.
• Information security policies and processes: The HITRUST Common Security Framework. Policies, procedures and practices are audited by the RaaS Security Operations Centre (provided by Anitian Sherlock) and the Rhapsody Chief Legal and Compliance Officer is ultimately responsible for the Envoy security posture.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Any service design changes are put through threat modelling to expose security issues. All Envoy actions are audited by a third party security service.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All Envoy designs or design changes undergo a threat modelling exercise. Regular penetration tests are used to expose potential threats. Patches that do not require any service outage are deployed instantly. Patches that require a service outage are planned with the customer to fit in with their testing and change control processes. Potential threat information comes from the Envoy SOC (i.e. Anitian Sherlock).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The TrendMicro Deep Security toolset is embedded into all Envoy components and audited via the Envoy SOC. All other auditable actions are also sent to the SOC. Any potential security issues are immediately alerted to the on-call engineer. Any security related events are considered to be a P1 event and are handled immediately.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: For minor events (i.e. no service outage) incident management is communicated via email or the Self-Service Interface. For major events, direct contact is also used as the incident will be escalated. Reports for major events also include a post-mortem analysis.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  At Lyniate, we believe that protecting the environment is simply the right thing to do, as well as being sound business practice. We encourage and support everyone here to work in a way that’s good for the; environment in the following ways:; ; 1. Reduce, Reuse, Recycle; ; We shall:;  Reduce our waste stream by increasing our recycling capabilities;  Reduce our waste stream by recycling all paper, cardboard, bottles, ; plastics, packaging, and cans.; ;  Reduce waste by donating reusable office items (appliances, electronic ; equipment, furniture) to charitable organizations.;  Purchase reusable products and reuse packaging and envelopes when ; applicable.;  Promote the use of natural lighting and solar energy.;  Implement a policy to turn off lights and appliances when not in use.; ; 2. Promote environmental education, outreach, and awareness; ; We shall educate employees by:;  Conducting training programs to educate employees on properrecycling ; and composting practices, resource conservation ideas, etc.;  Informing employees of environmental issues in company newsletters, ; training material and staff meeting discussions.;  Offering incentives to encourage environmentally preferrable practices ; such as recycling contests, etc.; ; 3. Only purchase environmentally preferrable products; ; We shall purchase and use the following:;  Remanufactured and refillable toner cartridges.;  Office paper with 100% recycled content.;  To promote the use of refillable bottles and reusable to-go containers, ; Lyniate has given all employees a reusable water bottle.;  Energy Star rated appliances and office equipment.; ; 4. Conserve fossil fuels; ; We shall:;  Encourage the use of public transit.;  Offer telecommuting options.
• Equal opportunity:

  Equal opportunity

  Lyniate will ensure that employees are treated fairly, with dignity and consideration for their goals and aspirations and that diversity in the workplace is embraced. We want people to feel that they truly belong here regardless of their age, gender, race, sexual orientation, or anything else that makes them individual.; Lyniate will apply fair labor practices, while respecting the national and local laws of the countries and communities where we operate.; Lyniate is committed to providing equal opportunity in all aspects of employment and will not engage in or tolerate unlawful workplace conduct, including discrimination, intimidation, or harassment.; Lyniate will offer equal opportunities for current and potential future employees, through clear and fair terms of employment and support to help employees grow, develop and progress.; Lyniate will have a structured, fair and consistent remuneration policy, recognising people for performance.; Lyniate will maintain a clean, healthy and safe place to work.
• Wellbeing:

  Wellbeing

  Lyniate is committed to maintaining a productive workplace by minimizing the risk of accidents, injury and exposure to health risks and will engage with employees to improve health and safety in our workplaces.; ; Lyniate also provides its staff with access to mental health wellbeing resources.

Pricing

• Price: £30,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at selina.sachar@rhapsody.health. Tell them what format you need. It will help if you say what assistive technology you use.