AGILIENT INTERNATIONAL LIMITED
Agile Through-Life Cloud Support Service
To provide expert advice, solutions and managed support through the rapid configuration and deployment of MooD solutions in secure cloud environments. Our Agile Through-Life Managed Support Service ensures that solutions remain current, relevant, and continuously deliver value through measurable benefits realisation.
Features
- Consultancy and advisory services
- Certified Agile programme and project management
- MooD cloud solution configuration and business modelling
- Scoping, requirements capture, and proofs of concept
- Benefits identification, mapping, realisation, and tracking
- RAIDO (Risk, Assumptions, Issues, Dependencies, Opportunities) management
- Information anaysis, assurance, and integration
- Data-driven performance management models
- Advice on AI integration
- Agile through-life cloud support
Benefits
- Clearer understanding of business needs and requirements
- Increased organisational agility to respond to change
- Improved decision-making through trusted, assured information
- Effective capture and retention of corporate knowledge
- Greater confidence in critical management information
- A culture that embraces change rather than resists it
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
8 9 9 1 0 1 1 2 9 0 9 0 1 5 5
Contact
AGILIENT INTERNATIONAL LIMITED
Alan Payne
Telephone: +44 (0)7714 258439
Email: alan.payne@agilient-international.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Application management
Managed Hybrid Cloud
- Application management
Service scope
- Service constraints
- The service is underpinned by the MooD Software Platform developed by CACI. It is Microsoft-based. Software updates are typically once or twice a year. The underlying database is SQL.
User support
- Email or online ticketing support
- Yes
- Support response times
- Typically, we work alongside the customer on the customer premises or remotely via laptop and would respond within the hour. We would always aim to respond within 4 hours during weekdays. We will respond at weekends but cannot commit to a particular timescale.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We tailor our support to each client situation and this is then incorporated within the overall costing of the managed service. We define with the client their priority levels and agree response times and targets for each of these. We usually initiate a managed Service Programme Board chaired by the client that meets at least quarterly to review performance and agree actions.
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- MooD Software from CACI
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £640.00 | £640.00 |
| Associate business architect | £870.00 | £870.00 |
| Business architect | £1,090.00 | £1,090.00 |
| Lead business architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £870.00 | £870.00 |
| Senior data architect | £1,090.00 | £1,090.00 |
| Chief data architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £640.00 | £640.00 |
| Senior enterprise architect | £870.00 | £870.00 |
| Lead enterprise architect | £1,090.00 | £1,090.00 |
| Principal enterprise architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £640.00 | £640.00 |
| Solution architect | £870.00 | £870.00 |
| Senior solution architect | £1,090.00 | £1,090.00 |
| Lead solution architect | £1,300.00 | £1,300.00 |
| Principal solution architect | £1,300.00 | £1,300.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £870.00 | £870.00 |
| Senior product manager | £1,090.00 | £1,090.00 |
| Lead product manager | £1,300.00 | £1,300.00 |
| Head of product | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,090.00 | £1,090.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,090.00 | £1,090.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,090.00 | £1,090.00 |
| Head of test | £1,300.00 | £1,300.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £870.00 | £870.00 |
| Senior DevOps engineer | £870.00 | £870.00 |
| Senior DevOps engineer - management | £1,090.00 | £1,090.00 |
| Lead DevOps engineer | £1,090.00 | £1,090.00 |
| Lead DevOps engineer - management | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £640.00 | £640.00 |
| Senior developer | £870.00 | £870.00 |
| Senior developer - management | £870.00 | £870.00 |
| Lead developer | £1,090.00 | £1,090.00 |
| Lead developer - management | £1,090.00 | £1,090.00 |
| Principal developer | £1,300.00 | £1,300.00 |
| Principal developer - management | £1,300.00 | £1,300.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 24ba7fdd-60f8-4019-9d75-2540e2d0fc90
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 6a141f5f-c79e-4fbc-90b3-9cf05d35e34c
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Introducing transparency to pay and reward processes
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at alan.payne@agilient-international.com.
Tell them what format you need. It will help if you say what assistive technology you use.