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E-Health IT Ltd.

EPR (Cerner) Consultancy, Development & Support Services

e-Health IT are specialists in providing consultancy and development services for Healthcare Organisations deployed with Oracle Cerner Millenium. We offer a unique comprehensive service model, including project management, service management, quality assurance, product licencing, strategy & domain management, configuration & development, testing, SQL dashboards and reporting solutions.

Features

  • Custom EPR (Cerner) development solutions to NHS Trusts
  • Business Analysis, Consulting and Design
  • Development, Configuration and Support
  • Project Management, Change Management and Domain Management
  • Data Migration, Quality Assurance, Testing and Cerner Go-live Planning
  • Complex troubleshooting and problem solving capabilities
  • 1st, 2nd & 3rd Line Support options available
  • Reporting (Ad-hoc queries, Custom Reports & Data Quality Audits)
  • Tailored Work Packages and Managed Services options available
  • Service examples (CQUINS, Projects, BAU Calls & Change Requests)

Benefits

  • Entensive knowledge and experience across all main EPR (Cerner) applications
  • Competitive rates to provide the best value and cost savings
  • Working in collaboration with existing trust Backoffice teams
  • Upskilling, lessons learnt, documentation and transition to BAU team
  • Improve operational processes, reduce costs, and improve overall patient care
  • Dedicated Client Project and Quality Assurance Manager
  • Good understanding of NHS Standard Operating Procedures (SOP's)
  • Payments upon mutually agreed milestones are achieved and signed off

Pricing

£450 to £1,100 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g.mudhar@e-healthit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 9 9 7 9 3 6 0 8 5 5 4 1 8 3

Contact

E-Health IT Ltd. Mr Gurjit Mudhar (Director)
Telephone: 07973 438098
Email: g.mudhar@e-healthit.co.uk

Planning

Planning service
Yes
How the planning service works
Range of service to support the design and pre-deployment phase.
- System audits and report outputs
- Analysis and recommendations
- Design and data cleansing
- Programme and Project Management
- Full defined implementation models
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Electronic Health Record (Oracle Cerner) Implementations

Training

Training service provided
Yes
How the training service works
Dependent upon chosen service
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Cloud data migration support - Trials loads and dress rehearsals for new Electronic Health Record (EHR) implementations.
Setup or migration service is for specific cloud services
Yes
List of supported services
Oracle Cerner Electronic Health Record

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Dependent upon chosen service

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
EPR (Cerner applications) support services available. Service level agreements to be defined and agreed between E-Health IT and the client organisation.

Service scope

Service constraints
Nil

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard Email, Telephone and MS Teams support available. Service level agreement to be defined and agreed with the Client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Offering 1st, 2nd & 3rd line support levels. Dependent upon agreed Service Level Agreement. Evening and weekend support available if required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

System optimisation services and solutions to improve patient care across the NHS. This includes reduce patient waiting times, increase capacity management and enhance clinical use of the Electronic Health Record system (EHR). Current and previous projects involve Covid-19 recovery programmes of work.

Pricing

Price
£450 to £1,100 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g.mudhar@e-healthit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.