CGI

Application Services

Building, maintaining and modernising. Working collaboratively and iteratively with clients to design and deliver complex, critical digital services. We deploy Product Enhancement Teams to assess your business, user and technology needs, ensuring consistent focus on quality, delivering applications that work for citizens and staff, whilst implementing cost and service improvements.

Features

• Proven UK team delivering digital products meeting government technology standards
• Application support, monitoring, planning, incident & problem management, defect resolution
• Configuration and release management, version support, source code management
• User centred design, new build, maintenance or progressive enhancement
• Testing, quality assurance, reporting, trends & analytics, scheduling
• Specialisms:Citizen facing, case management, workforce collaboration, Space Domain Awareness Cyber
• Cloud-first approach AWS, Azure, Google Cloud, GreenOps, FinOps
• Java, Javascript, HTML, Optaplanner, Python, Elastic, .Net, Drools, Timefold
• Public Sector: Justice, Defence, Environment, Agriculture, Education, Transport, Environment
• Agencies: Space, Intelligence, Tribunals, Policing, Prosecution, Prisons, Courts, Probation

Benefits

• Measurable cost efficiency; Low risk modernisation aligned to your needs
• Improved service levels / KPIs for business critical applications
• Faster incident resolution and reduced incident and problem rate
• Greater resilience and stability leading to improved business performance
• Improved productivity and velocity – earlier implementation and benefits realisation
• Improved experience/satisfaction through frequent user feedback and survey
• Improved Manoeuvre Detection and Event Detection
• Easy onboarding of additional applications delivering economies of scale
• Effective integration of legacy and heritage with new software
• Effective use of Continuous Improvement Squads

£400 to £1,600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

899869472187345

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: Each planning/on-boarding engagement is led by an Account Manager supported by a team comprising Service and Application Architects, Transition and Service Delivery Managers. This ensures the application management vision developed during the on-boarding phase is also achieved during the delivery phase. CGI's AMS on-boarding process focuses on establishing an Application Roadmap for each client, and the on-boarding journey is supported by three key phases as described below: Service Strategy - Includes understanding client's application portfolio, current and future demands and challenges associated with service provisioning, as well as the Application Pipeline, Catalogue and areas for Application Rationalisation. Service Design - ITIL aligned services are designed based on the strategy and service levels agreed with the client ensuring we deliver a flexible, reliable and cost effective service. The design phase focuses on ensuring CGI has the necessary capacity and capabilities to deliver the agreed strategy. Service Transition - focuses on establishing the service delivery capabilities for assets and applications to be supported by CGI. This includes transfer of staff, assets and applications from the client team or third Party to CGI and setting up the application connectivity or hosting applications (where applicable). In this phase a client contact methodology is agreed.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: See above
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: CGI offers a portfolio of services via our QA and Testing Practice (5200 industry certified testing professionals strongly aligned to the ISTQB), helping clients manage and optimise all aspects of quality assurance and testing. Our lifecycle quality management approach increases quality, reduces risk and lowers costs. We follow the principles of ""test early and often"" capturing defects early, ensuring ensure client budgets are used effectively for quality conformance activities rather than damage control in live environments. We utilise proprietary QA and testing frameworks and methodologies offering a disciplined approach that delivers repeatable results. Industry solutions addressing application testing challenges and business risks, an integrated suite of strategic and operational QA and testing services keep our clients ahead of the curve. Our practical experience in delivering solutions has developed our best practice approach to performance engineering, It is applicable to waterfall lifecycle or agile delivery methodologies, provides a flexible degree of assurance, driven by specific client needs. A key principle is that assurance activities should commence early; ideally from initiation/requirements capture and no later than during production of the functional specifications. This ensures the performance requirements are clearly defined and understood, then flowing these down into design assurance activities and artefacts.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: CGI has standard AMS service attributes. Service variants will be discussed during the call-off process when CGI will be pleased to also discuss client specific constraints and available options.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During the procurement process we will respond to questions within one business day. During the on-boarding process we will create a set of standards and procedures for each engagement. In terms of responding to questions this will be in-line with the communications process defined for specific Service Levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: CGI recognises that the approach for managing the service and relationship with clients is key to the success of an on-going service. CGI is able to offer the comfort that, as well as having a structured methodology, our solutions will be delivered to an agreed set of performance standards backed by a specific Service Level Agreement (SLA) tailored to client requirements which will be regularly reviewed. CGI offers 4 levels of Applications Support L1 - First Line Support - Telephone helpdesk L2 - Second Line Applications Support L3 - Third Line Applications Support L4 – Management of Product and Vendor Support

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

  Tackling economic inequality

  CGI prides itself on making positive impacts on the communities where we live and work throughout the UK, mirroring the Government’s levelling-up agenda. We are growing and diversifying our supply chains, recognising the benefits this brings to our clients, including offering better value for money and providing expertise and knowledge that promotes and delivers innovative solutions.; We will continue to provide new employment and training opportunities including professional, graduate and apprenticeships, ensuring STEM careers are accessible for all. To create new skills in the IT industry, we offer a range of apprenticeships and partner with several universities to deliver our Technology Industry Gold accredited Degree Apprenticeships.; We support social enterprises including Breakthrough, providing mentoring and interview skills to prison leavers, enabling them to become work-ready. We will continue to inspire the next generation of IT professionals through our STEM camps, held across the UK in partnership with underserved schools and communities. Our CGI Young Dreamers programme works in partnership with government clients to support social mobility by broadening the future career prospects of students from underserved backgrounds.; CGI supports the Government’s priority to grow and diversify supply chains by providing opportunities for smaller organisations to work with us in delivering key solutions to our clients. Since 2016 we have provided opportunities for over 600 SMEs. We are signatories of the Prompt Payment Code. Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will, where appropriate, include advertising opportunities on Contracts Finder and Find a Tender. We also welcome input from our clients, as they often have valuable insight into supplier offerings. ; For transparency, we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises per call-off contract, to contracting bodies.

  Equal opportunity

  CGI is an Equal Opportunity Employer. We commit to:; • Continuing to measure and reduce our Gender and Ethnicity Pay Gaps; • Publishing our Voluntary Reporting Framework on disability, mental health and wellbeing; • Inclusive and accessible recruitment practices; • Investing in training and progression. ; CGI UK is closing its gender and ethnicity pay gaps year-on-year. Our mean gender pay gap is 6.8%, compared to 8% in 2021, surpassing the technology industry’s gender pay gap of 16%. Our mean ethnicity pay gap is 6.9%.; CGI is a Disability Confident Employer. Through recruitment, onboarding and development, we create an environment that enables members with disabilities to flourish. With a strong disability network, accessibility support and leadership commitment, we are determined that the projects we work on benefit from all talents and insights.; We will continue our partnership with Breakthrough, a social enterprise equipping prison leavers with skills to succeed in a long-term career within the technology industry. CGI supports this by hosting skills days at our offices covering mock interviews, presentation skills and public speaking.; Our inclusive and accessible recruitment practices encompass advertising vacancies within specialist communities, providing equal opportunities for underrepresented groups, and accommodating adjustments including additional assessment time and physical adjustments. We will promote our vacancies with communities including myGWork, a networking hub for LGBTQ+ professionals, and Evenbreak, a disability job board.; CGI invests in annual training that aligns with existing and emerging technologies. Our comprehensive learning and development platform provides members with learning pathways leading to certified qualifications. We will encourage rotations and secondments across industry sectors to upskill our members.; We continually review and audit our recruitment and supply chain practices to ensure our Modern Slavery commitment is delivered in practice. We will continue to instruct all CGI UK members to follow our Modern Slavery Policy.

Pricing

• Price: £400 to £1,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.