4 DATA SOLUTIONS LIMITED

Axiom

Axiom is a next-generation data analytics solution built to take advantage of the cloud.
Axiom is built from the ground up to ingest and store petabytes of data at industry-leading efficiency. With wide compatibility with existing agents, log shippers, languages, and services.

Axiom finally provides data analytics for the masses.

Features

• Send data from Splunk, Datadog, and Elastic agents
• OTel logs and traces, and metrics
• Forward from Cribl, Vector, Tremor, and more
• Connect directly with popular services
• Schema-less and no indexes to manage

Benefits

• Democratises data analytics
• A fraction of the cost of competitive solutions
• The first true cloud-native solution
• Bring your own bucket available to maintain control of data

£2,117 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.tinney@4datasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

900040047929320

Contact

Ian Tinney
+44 330 128 9180
ian.tinney@4datasolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same business day
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can ask questions and get a response.
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: N/a
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Documentation covers "Getting Started" and using Axiom.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can use a feature called EventFlow to extract all their data.
• End-of-contract process: All data ingested into Axiom per month with an agreed-upon retention period is included in the contract; there is no additional cost to retain this data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Fully-featured REST API - see documentation here: https://axiom.co/docs/restapi/introduction
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can create searches, alerts and dashboards - see documentation here: https://axiom.co/docs/query-data/dashboards

Scaling

• Independence of resources: Using serverless functions, there is no contention.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Crowdstrike, Splunk, Cribl, Axiom, Centripetal

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can use a feature called EventFlow to extract all their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any common data source

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% uptime
• Approach to resilience: Axiom maintains daily encrypted backups and full system replication of production platforms across multiple availability zones to ensure business continuity and resilience against system failures. Axiom periodically tests restoration capabilities to ensure your data is always protected and accessible.
• Outage reporting: Through the following website: https://status.axiom.co/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Either Username and Password OR SSO
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Insight Assurance
• ISO/IEC 27001 accreditation date: 21/12/2023
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Axiom employs a multi-faceted approach to ensure data security, covering encryption, penetration testing, infrastructure security, and organizational measures.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Axiom follows a process based on ITIL's best practice for Change Control.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All technical components are reviewed and vulnerability assessed on a regular basis.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We use our own technology to monitor our service, which provides a superior level of monitoring and protection against compromises.
• Incident management type: Undisclosed
• Incident management approach: Our incident management approach follows ITIL best practices

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  4 Data Solutions Limited (“4Data”) recognises that it has a responsibility to the environment that goes beyond its legal and regulatory obligations. As such, 4Data is committed to reducing its environmental impact and continually improving its environmental impact as part of a wider business strategy for good.; ; POLICY GOALS; 4Data will endeavour to fulfil the following goals:; - Comply with all relevant regulatory requirements.; - Continually monitor and improve its environmental performance.; - Continually reduce environmental impact.; - Incorporate environmental issues into business decisions.; - Increase training and awareness for employees.; ; OFFICE IMPROVEMENTS; 4Data’s founders made the decision to use a remote-first approach to running their business. There is no permanent office, with most staff working from home. Some of the staff work from carefully selected, shared, and managed workplaces, using a company called Runway East, a certified B Corp (https://www.bcorporation.net/en-us/find-a-b-corp/company/runway-east-limited/).; ; 4Data’s lack of a permanent office means the following environmental benefits:; Paper - no paper is used at 4Data unless an ink signature is absolutely required.; Energy and Water - no energy and water are used outside of normal use at home.; Office Supplies - no office means no office supplies are needed.; ; TRANSPORTATION; 4Data is committed to:; - reduce air travel to the minimum necessary to run our business and to choose direct flights as much as possible.; - promote the use of video conferencing to reduce in-person meetings.; - find the most economical means of travel between cities when necessary.; ; MONITORING AND IMPROVEMENT; 4Data is committed to:; - Monitor our environmental performance; - Have management and employees suggest beneficial changes; - Incorporate environmental impact into business decisions; - Increase employee awareness through training; - Review this policy and any related issues at regular monthly management meetings.

  Tackling economic inequality

  Our Equal Opportunities And Diversity Policy covers economic inequality. Full details of our Equal Opportunities And Diversity Policy can be provided upon request.

  Equal opportunity

  POLICY STATEMENT; 4 Data Solutions Limited (“the Company”) is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. Our Equal Opportunities And Diversity Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination.; The Company also aims to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity.; Any and all personal data used in connection with this Policy shall be collected, held, and processed in accordance with the Company’s Data Protection Policy.; ; Full details of our Equal Opportunities And Diversity Policy can be provided upon request.

Pricing

• Price: £2,117 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully featured but only 1 user and only 2 datasets
• Link to free trial: https://app.axiom.co/register

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.tinney@4datasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.