PURIFY TECHNOLOGY LTD

Consultancy and Support for Microsoft Teams Rooms and Teams Voice

We offer services focused on the design, implementation, and support of Microsoft Teams Rooms and Voice solutions. Our services support effective Teams hybrid meeting design and Teams voice solution design. We also provide Microsoft Teams ongoing support via full managed service offers which are supplemented by solution-specific Teams apps.

Features

• Microsoft Teams Rooms and Microsoft Teams Voice support services
• Solution design workshops for Microsoft Teams Rooms and Teams Voice
• Microsoft Teams Procurement support including go to market services
• Microsoft Teams Rooms and Microsoft Teams Voice implementation support
• Microsoft Teams Voice SBC set-up
• Microsoft Teams Rooms adoption app, Microsoft Teams Voice adoption app
• Microsoft Teams Rooms Managed Services and ongoing Rooms support
• Microsoft Teams Voice Managed Services and ongoing Voice support
• Microsoft Teams Rooms fully-managed service
• Microsoft Teams Voice fully-managed service

Benefits

• Optimise Microsoft Teams Rooms and Microsoft Teams Voice
• Improve virtual hybrid collaboration and Microsoft Voice communication
• Improve Microsoft Teams Rooms and Microsoft Teams Voice ROI
• Improve Microsoft Teams operational and Microsoft Teams service reliability
• Develop Microsoft Teams Rooms and Voice competencies
• Increase hybrid meeting efficiency and improve calling experience
• Skilled technical assistance for Microsoft Teams Rooms and Voice solutions
• Microsoft certified support for Rooms and Voice solutions
• Access to just-in-time support for Microsoft Rooms and Microsoft Voice
• Improve Microsoft Teams use

£10 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@purify-tech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

900259390000497

Contact

Dave Prior-Jones
0203 795 5711
sales@purify-tech.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our service starts with fact-finding consultations focused on your Microsoft Teams requirements. It’s important that we understand you, your challenges, your needs and your strengths, so all of our work starts with a consultative meeting with key stakeholders to allow us to understand what you’re looking for and to determine if we’re a good fit. This is always offered free of charge. Following this fact-finding solution we will provide a quote outlining the scope and cost of the professional services required to fulfil your requirements.; Once we’re on board as your partner, we then work with you to workshop solutions to your requirements. These workshops can involve art of the possible sessions and deep dive demonstrations. We also delve into your ways of working through use case scenarios with some of your key people. The number and style of solution-refining workshops required will be dependent on the scale and complexity of the solution required. We then move on to solution-design. Our design process is iterative and consultative and we work with you to refine the design to ensure that it meets your requirements and your budget
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Teams
  • Microsoft Teams Rooms
  • Microsoft Teams Voice

Training

• Training service provided: Yes
• How the training service works: We provide a range of remote and in-person training for Microsoft Teams solutions which is charged per session. All of our training is tailored to meet the specific needs of an organisation and its particular technical solution. Depending on requirements, training materials can be provided as PowerPoints, videos or as PDFs. Additionally, we offer Microsoft Teams apps which provide support and guidance for the use of Microsoft Teams solutions; the Rooms app - which is wrapped into our Rooms Managed Service - offers 360 images of your organisation's Teams meeting rooms overlaid with training content focused on how to use the rooms. This is presented along with a raft of other video-based training content aimed at supporting your users to get the most out of Microsoft Teams Room meetings. The Voice app - offered as a part of the associated Voice Managed service - offers a wealth of video and PDF content which supports users in getting the most out of Microsoft Teams voice. The content of both apps can be customised - at no extra cost - to ensure that it aligns with organisation-specific ways of working.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Teams Meeting Rooms
  • Microsoft Teams Voice

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For Microsoft Teams Rooms we offer fact-finding consultations focused on your meetings and meeting room requirements. We then work with you to workshop solutions to your requirements. These workshops can involve art of the possible sessions, vendor visits, and deep dive demonstrations. Our design process is iterative and consultative: we initially capture 360 images of your current spaces and then, based on your needs, work up Teams Meeting Room designs. Our design process is iterative and consultative and we work with you to refine the design to ensure that it meets your requirements and your budget. The designs are presented as 3D, 360 visualisations. We provide a range of procurement support services, including support in preparing ITTs, and liaising with vendors. ; ; For Microsoft Teams Voice, we will provide you with all the required infrastructure, hosted in the cloud, with virtual SBCs provisioned into your Microsoft tenant. We will provide end-to-end professional services to cover all elements of the design, implementation, migration, and provisioning of the service. We will also provide early life and ongoing support service.; ; For both Rooms and Voice, we offer an optional managed service offer which includes an adoption app
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Teams
  • Microsoft Teams Rooms
  • Microsoft Teams Voice

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We can support buyers in the quality assurance and performance testing of both Microsoft Teams Rooms and Microsoft Teams Voice solutions. For Teams Rooms, we conduct integration testing, verifying integration with peripherals including cameras, audio equipment, and screens, We also test audio and video performance, ensuring microphones and speakers deliver clear audio, and cameras provide high-quality video. We assess performance under varying network conditions, including bandwidth constraints. We evaluate overall meeting experience by conducting meetings with Teams Rooms: we test features like screen sharing, document collaboration, and real-time communication. We also assess security features, including user authentication and access controls and we verify secure and encrypted data transmission. Quality assurance for Microsoft Teams voice solutions involves rigorous testing for installation, configuration, and integration with devices such as headsets and Teams phones. We assess call quality, performance, and features (including call queue configuration), ensuring compliance with security standards. We test network resilience, mobile functionality, and remote capabilities. We prioritise user experience, conducting load and stress testing for scalability.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We offer managed service solutions for Microsoft Teams meeting rooms via our 'Rooms' service and and Microsoft Teams Voice via our 'Voice' service. ; The Rooms managed service offers full end to end support for both the Microsoft Teams meeting environment and all associated ‘room equipment’ from managing simple setup and configuration issues through to hardware problems.; ; The Voice managed service covers:; Major outages of the telephony service or incidents that affect multiple users.; Auto-attendant setup and changes. ; Changes to out of hours notices or changes to button mapping and action.; Call queue setup and changes: add and remove users from call queues, call queue behaviours.; Non-standard incidents or requests that cannot be resolved by the local IT Support team.; Handset firmware upgrades.; Setup of shared voicemails for call queues and out of hours services.; Block spam telephone calls.; Set up hunt groups.; Ownership of third-party handset manufacturer relationship. Dealing with an issue arising post-deployment to a satisfactory resolution.; Apply voice calling policies as required.; Bi-annual service review meetings.; Adds, moves or changes (e.g., assign licenses, enable users for enterprise voice in Teams, assign DDIs).; Individual user problems or queries.; Basic system administration.; Setup call forwarding.; Amend existing hunt groups.

Service scope

• Service constraints: Voice support is only available remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A full service desk platform is available during normal working hours (8.00 – 18:00), Monday to Friday, excluding bank holidays/national holidays; we also have a 24/7 service as an option. Tickets can be raised to this system via email, our helpdesk web portal or via a support telephone number. For high impact incidents, time to respond will be 1 hour, with a resolution time of 8 hours. Medium requests will receive a response within 2 hours, with a resolution time of 12 hours. Standard requests will receive a response within 4 hours, with a resolution time of 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All tickets are dealt with by a cloud support engineer. Target response times are as below:; ; Priority 1 (P1) cases are for severe impact issues, typically widespread failure, or issues significantly hampering normal operation for multiple users. These cases are escalated within our business so that we have technical, commercial, and managerial resources focused on minimising the impact on our customers. ; P1 cases may also have been escalated from a lower priority if they have been unresolved for a prolonged amount of time, fallen out of SLA, or are subject to requested escalation by the customer or Purify. ; Priority 2 cases are issues that require resolution in a timely manner and may consist of a single user. ; Priority 3 cases are for matters that, by their very nature, do not have an immediate impact on a customer, or where we expect - or have been informed - that responses from a customer will be delayed.; Standard request (P3):; Response 4 hours,; Resolve 24 hours,; Medium request (P2):; Response 2 hours; Resolve 12 hours,; High Impact/Major Outage (P1):; Response 1 hour,; Resolve 8 hours,

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Qualitas Veritas
• ISO/IEC 27001 accreditation date: 22/05/2023
• What the ISO/IEC 27001 doesn’t cover: As an entirely remote company, the following are not covered by our ISO 27001 certification: ; Physical Access Controls,; Secure Site,; Secure Areas,; Clear Desk and Clear Screen Policy (but guidance issued about the requirement to secure data on devices in both home settings and when travelling).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Since our inception, we have been committed to remote working for the reduction of carbon emissions and we have developed a structured approach to developing effective practices which support our remote workers and encourage and sustain the development of a positive work culture. Our remote-first approach means that we don’t have an office to resource; nor do our staff have to travel to work each day. Where feasible, our Client meetings are also conducted remotely and, if an in-person meeting is required, we encourage travel by public transport. ; We are committed to building on these foundations are working to develop a Carbon Reduction Plan with the outcome of a Net Zero goal.Our aims are to: ; ; Understand Current Emissions:; Conduct a thorough greenhouse gas (GHG) inventory to identify and quantify our current emissions.; Set Emission Reduction Targets:; Establish clear, measurable, and time-bound targets for reducing carbon emissions. ; Engage Stakeholders:; Involve key stakeholders, including employees, suppliers, and customers. Gather input and feedback to ensure a comprehensive understanding of our impact and potential solutions.; Conduct a Risk and Opportunity Assessment:; Identify climate-related risks and opportunities.; Develop an Action Plan:; Energy efficiency measures,; Transitioning to renewable energy sources,; Sustainable transportation initiatives,; Waste reduction and recycling programs,; Supply chain optimisation,; Employee engagement and awareness programs,; Measure and Monitor Progress:; Implement monitoring and reporting mechanisms to track progress toward our emission reduction targets. Regularly assess the effectiveness of implemented measures and adjust strategies as needed.; Communicate and Report:; Transparently communicate our carbon reduction efforts to stakeholders. Regularly report on progress, achievements, and challenges. This can enhance accountability and foster support.; Continuous Improvement:; Regularly review and update our carbon reduction plan to incorporate new technologies, best practices, and evolving sustainability goals.

  Covid-19 recovery

  We were in a position to expand and grow throughout the pandemic, and we have continued to recruit. Our recruitment practices and employment conditions are informed by five founding principles of the Good Work Plan: satisfaction; fair pay; participation and progression; wellbeing and security; and voice and autonomy. We use employee engagement tools to monitor staff wellbeing, satisfaction, and to garner feedback. All of our employees have a personalised development plan, and we invest in certified training for all of our people. Going forward, we are committed to these approaches.; In terms of our drive to support people and community recovery, when Clients procure an instance of our digital adoption app, they can nominate a third sector/educational organisation to receive a version of the app for free. The aim of this initiative is to support the development of digital capabilities within the wider community.

  Tackling economic inequality

  Our flexible and remote working means we’re able to recruit from anywhere in the country. Purify has recruited 20% of its staff from areas of deprivation as identified in The English Indices of Deprivation 2019 (IoD2019) and we intend to continue to do so as we develop and expand. In terms of the development of skills, we invest time and resource into ensuring that our people all benefit from personalised progression plans; every member of the Purify team has a development plan which includes a blend of formal and informal training: qualifications which we have supported our staff to achieve include: ; MS100 - Microsoft 365 Identity and Services,; MS102 - Microsoft 365 Administrator,; MS700 - Microsoft 365 Teams Administrator Associate,; MS720 - Teams Voice Engineer Expert,; Microsoft Teams Rooms Technical Solutions Professional,; Anywhere 365 Technical Accreditation,; Microsoft Certified: Azure AI Fundamentals,; Microsoft Certified: Power Platform Fundamentals,; Microsoft 365 Certified: Fundamentals (MS-900),; CLD267x - Enabling Teamwork with Microsoft Teams,; QSYS Level 1,; QSYS Level 2,; QSYS Video 101,; QSYS Architect,; QSYS Enterprise Manager Technician,; Audinate Dante Level 1 ( 2nd Ed),; Biamp Tesira 101,; Kramer AV Specialist,; Yealink MS Certified Pre-Sales Professional,; Yealink Certified Microsoft Solution Engineer,; Operations Management Diploma,; Maths GCSE,; AAT Level 2 Certificate in Accounting,; ; All staff have formal and informal training and development targets in their personal plan, and this will continue. Going forward, as we grow, we intend to expand our peer-peer mentoring, so that every member of our team benefits from the collective knowledge and experience of their colleagues.

  Equal opportunity

  We are committed to doing all that we can now and in the future to tackle workforce inequality. ; We engage in inclusive and accessible recruitment practices to ensure that we encourage applications from a breadth of applicants. Our commitment to accessible and inclusive recruitment practices defines our approach to creating a fair and welcoming hiring environment. We prioritise inclusive language in job descriptions, maintain a flexible application process, and ensure our online platforms are accessible to all, especially individuals with disabilities. Diverse hiring panels, blind CV reviews, and standardised interviews are integral to mitigating biases, fostering an impartial assessment of candidates.; We transparently communicate our dedication to providing reasonable accommodations for candidates with disabilities, aiming to create an inclusive experience throughout the hiring process. Offering flexibility in interview formats, cultural competence training, and highlighting affinity groups underscore our commitment to diversity. We also promote flexible work arrangements, accommodating different schedules to create an inclusive culture.; Our communication channels are designed for accessibility, and ongoing training on diversity, equity, and inclusion ensures our hiring teams stay abreast of evolving best practices. Regular evaluations and feedback collection enable us to continuously refine our recruitment practices, contributing to an environment that attracts a diverse pool of candidates and promotes equity and inclusion within our organisation. We are committed to retention-focussed activities including garnering regular feedback from our people, actively building a positive and inclusive workplace culture, and monthly 1:1s for all staff. Our remote and flexible working conditions promote an inclusive working environment and promote retention and progression.; We offer a range of quality opportunities with routes of progression towards industry-recognised qualifications. We conduct regular equal pay audits. ; Our team is comprised of 40% women, which is well above sector average of circa 26%, 33% of our employees are Black, 10% are Asian.

  Wellbeing

  The wellbeing of our people is paramount and we supported the upskilling of a key member of our team to become a Mental Health First Aider and we undertake regular wellbeing drives and challenges and define a programme of initiatives each quarter. . All of our 1:1s address staff satisfaction and wellbeing. All of our staff and their families are provided with private healthcare which includes private counselling sessions. ; To inculcate connections within our team, we have a drop-in every Friday to allow for remote co-working, and a monthly social event. Our team are also encouraged to share updates about their ‘real lives’ with the team: we firmly believe that wellbeing activities are an inherent part of doing business as usual, not a distraction. We get together in person as a team regularly too, with quarterly, two-day whole-staff meet ups and monthly team meets. ; We have an open-door culture and all staff are informed of who the Mental Health First Aid person is at induction and advised where to go for support.; We have signed up to the Mental Health at Work Commitment from Mental Health at Work, that provides six standards:; Prioritise mental health in the workplace by developing and delivering a systematic programme of activity.; Proactively ensure work design and organisational culture drive positive mental health outcomes.; Promote an open culture around mental health.; Increase organisational confidence and capability.; Provide mental health tools and support.; Increase transparency and accountability through internal and external reporting.; We are committed to continuing and building upon the initiatives outlined above.

Pricing

• Price: £10 a licence a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@purify-tech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.