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FRONTIER DIGITAL LTD

Elastic Search solution

The Frontier Elastic Search solution – deployed and configured in automation by Elastic Certified Engineers, in partnership with Elastic – enables you to add simplicity, speed, and reliability to search by centralising sources and search across vast data sets and implementing powerful machine learning for unrivalled relevance at scale.

Features

  • Faster AI-powered search experiences.
  • Personalised search, unparalleled relevance.
  • The answer to data-driven search.
  • Designed, deployed, and configured following vendor best practices.
  • End-to-end automation and re-use as standard.

Benefits

  • Delivered by an accredited team of UK-based experts.
  • Built secure by default, cost-effective and ready to scale.
  • Automated following best practices to be predictable, repeatable, and maintainable.
  • Provisioned and documented to enable you to operate successfully.
  • Supported by a team when and where you need them.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@frontierhq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 0 0 7 8 3 1 1 5 1 2 4 1 7 0

Contact

FRONTIER DIGITAL LTD Craig Anderson
Telephone: 02030053237
Email: hello@frontierhq.com

About the service

Service categories
  • Cloud Support Services
    • Set Up and Migration
      • Data auditing and organising
        • Data auditing and organising
      • Data/information structure design
        • Data/information structure design
      • Engagement and communication planning
        • Engagement and communication planning
      • Project management and governance
        • Project management and governance
      • Service optimisation/right sizing
        • Service optimisation/right sizing
      • Mobilisation coordination
        • Mobilisation coordination
      • Other
        • Other

Service scope

Service constraints
Scope: Services are delivered within the agreed scope of Elastic Search implementation, configuration, and support defined at engagement start.
Access: Delivery is dependent on timely access to the customer’s Elastic environments, data sources, cloud platforms, and supporting systems.
Platforms: Support is limited to Elastic Search and related platforms and services agreed as part of the engagement.
Language: Services are delivered in English.

User support

Email or online ticketing support
Yes
Support response times
Standard Response Times: Typically within a few hours during standard business hours, dependent on support level and issue severity.Out of Hours & Weekends: Support is provided on a 'best-endeavours' basis.Enhanced Support: Guaranteed out-of-hours response times are available for customers with Enhanced or Premium support agreements.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Frontier provides three support levels:
Base Support (~£5,000/month): Monthly check-in, up to 2 hours guidance, Slack/email support, ticket triage.
Enhanced Support (~£7,500/month): Base + priority queue, up to 6 hours guidance, faster response.
Premium Support (~£10,000/month): Enhanced + on-call engineering during business hours, up to 12 hours guidance.
Cloud Support Engineers are available for Enhanced and Premium levels; Base includes standard support guidance. Prices are indicative and may vary depending on client requirements, engagement size, and scope of work.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,175.00
Principal enterprise architect £1,475.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,175.00
Principal solution architect £1,475.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,175.00
Principal technical architect £1,475.00

Chief digital and data roles

Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,475.00

Cyber security roles

Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £1,175.00
Principal cyber security secure systems architecture and design £1,475.00

Data roles

Data engineer
Role level UK Rate Offshore Rate
Data engineer £975.00 £675.00
Lead data engineer £1,175.00
Head of data engineering £1,475.00
Machine learning engineer
Role level UK Rate Offshore Rate
Lead machine learning engineer £1,175.00

IT operations roles

Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £975.00 £675.00
Lead infrastructure engineer £1,175.00
Principal infrastructure engineer £1,475.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £975.00
Head of (Agile) delivery management £1,475.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Test engineer £975.00 £675.00
Lead test engineer £1,175.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £975.00 £675.00
Lead DevOps engineer £1,175.00
Principal DevOps engineer £1,475.00

User-centred design roles

Technical writer
Role level UK Rate Offshore Rate
Technical writer £675.00 £550.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
(SCC) Standards Council of Canada
ISO/IEC 27001 accreditation date
Monday 22 September 2025
What the ISO/IEC 27001 doesn’t cover
The ISO/IEC 27001 certification does not cover activities outside the defined ISMS scope, such as personal employee devices not used for business purposes and any third-party systems not managed or controlled by the organisation.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
0600d746-59d7-4bba-b39b-ae8b58e4674b
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@frontierhq.com. Tell them what format you need. It will help if you say what assistive technology you use.