Virgin Media Business

Cloud Communications 8x8 UCaaS and CCaaS from Virgin Media O2 Business

Cloud Communications 8x8 delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and API integration.

Features

• Business phone - enterprise-grade cloud PBX
• Team chat - persistent open/closed conversations with content sharing
• Video meetings to 500 participants, content sharing and moderator controls
• Voice for Microsoft Teams - Direct Routing or Operator Connect
• Conversational AI - automated transcription and summarisation
• Omnichannel call routing with blended interaction of all channels
• End-customer journey analytics from call initiation to completion
• Personalised user workspaces for users, supervisors and administrators
• Third party ecosystem integrations for CRM, WEM and analytics
• Proactive outreach - notifications and interaction via SMS and WhatsApp

Benefits

• Enhance communications quality and collaboration efficiency
• Productivity for all users
• Support business continuity
• Robust security policies
• Elevate end-customer experience
• Empower employees to effectively engage end-customers
• Increase employee job satisfaction and reduce staff turnover
• Enrich decision-making for supervisors and managers
• Lighten process efficiency though actionable operational insights
• Embed agile working practices

£3.65 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

901027641447966

Contact

Diane Murray
07973 622296
publicprocurement@virginmedia.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service is intended as a complete, single-sourced cloud communication and collaboration solution. Elements of the solution can be deployed with third-party solutions, for example its Contact Centre is solution-certified for Microsoft Teams and its CPaaS capabilities for proactive outreach services.
• Cloud deployment model: Public cloud
• Service constraints: The services delivered via the platform are designed for scalability, reliability, security, global reach, and sustainability. Successful implementation, operation, and ongoing management require adherence to technical prerequisites, especially regarding local network connectivity and compliance with voice over IP regulations and carrier interconnection. Planned maintenance is performed without disrupting Buyer operations. Buyer-facing aspects, such as portals and user interfaces, are upgraded at the convenience of the Buyer, while non-facing elements are upgraded seamlessly without interrupting service continuity.
• System requirements:
  • Network interconnection and access (firewall settings)
  • Local network suitability for multimedia traffic (bandwidth, QoS settings)
  • Data centre network addresses (IP number whitelist)
  • Supported third-party endpoints (e.g. desk phones)
  • User device hardware prerequisites for 8x8 client applications
  • User device software prerequisites for 8x8 client applications
  • Browser prerequisites for user, supervisor and admin portal access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All initial incidents must be logged via telephone, however the Supplier will provide regular updates and communication via email once a ticket is logged.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We will provide Service Level Agreements for our Buyers; further detail is outlined in the accompanying Service Definition and the Terms and Conditions. General ongoing product support is inclusive within the licence cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Upon signing the contract, services are provisioned, an account created, and your administrator will be provided with access instructions and credentials. Our Project Services teams will collaborate with you to facilitate the adoption of our service, providing guidance and training for setup, configuration, and efficient use. They adhere to PMI (Project Management Institute) methodology and PRINCE2 principles, ensuring a structured approach from contract signing to transition to our Support teams. The onboarding process, guided by the Project Services team, implements project lifecycle processes and governance throughout.; Project stages include:; ; 1. Project kick-off: Introducing the team, explaining the process, and setting deliverables and timelines.; 2. Solution design (discovery): Assessing network, collecting user profiles, call flow details, and other requirements, including number porting prep.; 3. System configuration and admin training: Configuring the system, providing admin training, and activating phones.; 4. System test and user training: Testing and providing training materials for end-users.; 5. Go-Live: Making the system operational by forwarding calls.; 6. Number porting: Transferring current numbers to our system.; 7. BCD sign-off: Officially approving the Build Capture Document.; 8. Transition to support: Ensuring smooth operations post-implementation, with ongoing support as outlined in our agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data within 8x8 systems is automatically deleted within 24 hours of the contract's expiration. Buyers must utilise the built-in product features or APIs to export necessary data elements before contract expiry to prevent data loss. Failure to do so renders the data irretrievable. Additional fees apply if data retrieval is requested beyond contract termination.; ; For Contact Centres:; - VCC CRM Data: Buyers utilise the 8x8 Case and Contact Management API for email attachments.; - VCC Analytics: Buyers access and download reports.; - Quality Management/Speech Analytics: Buyers are responsible for downloading reports and related data.; - Call Recordings: Accessible via VCCs SFTP server.; ; For Back Office:; - Numbers Report: Admins generate PBX number lists.; - User Report: Admins create user reports for service setup.; - Device Report: Buyers generate usage and assignment reports.; - Sites and Site Addresses: Admins access setup and physical address details.; - Call Recordings: Admins access current and archived call recordings.; - Work Groups: Admins view configurations, with detailed reports available on request.; - Auto-Attendants: Admins access lists of numbers and assignments.; - Contact Directory: Admins generate .csv format contacts reports.; - Analytics for 8x8 Work: Users with appropriate licences generate and download CDR records.
• End-of-contract process: Upon the expiration of the contract, all data within the 8x8 platform is processed for deletion and will be deleted within 60 days of contract expiry. Buyer are responsible for extracting any data from 8x8 products using the provided tools and APIs prior to the contract expiring. Upon the contract expiring, any Buyer data remaining on the platform shall not be accessible and/or recoverable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in features.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: 8x8’s application features two primary browser-based interfaces for service and administration. The Admin Console empowers Buyers to manage PBX features like users, hunt groups, and auto attendants. Configuration Manager serves as the platform for administering Contact Centre elements, including call flows, agent skills, omnichannel settings, and service levels.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: The service ensures compliance with legal standards and accessibility best practices through WCAG audits conducted by our internal IAAP-certified accessibility expert. Feedback is gathered from users with disabilities through interviews and formal usability studies, partnering with charity organisations for regular testing.; ; 8x8's Poly desktop devices are Hearing Aid Compatible (HAC), meeting FCC section 508, ADA Section 508 Recommendations: Subpart B 1194.23, and EN 301 549 standards. They feature standard accessibility elements like visual alerts, customisable backlighting, adjustable ringtones and volume, visual ringing, and tactile keys.; ; Certain features, such as Telephone Typewriter (TTY) support or the Poly Desktop Connector application for VVX series phones, require additional configuration. Users may need optional accessories from third-party vendors for specific disabilities.; ; Recommended accessibility improvements include enhancing compatibility with screen reading technologies like JAWS, improving keyboard navigation, and implementing user interface enhancements for colour-related challenges.
• API: Yes
• What users can and can't do using the API: There is a comprehensive suite of APIs covering various functionalities, including Real Time Statistics, Historical Reporting, Call Recording Control, Contact Centre Status (Schedules), and Chat AI (manipulation and augmentation), Chat API (full headless server-to-server capability), and SCIM Provisioning API. ; ; These APIs enable seamless integration with third-party systems, facilitating intelligent screen pops, configurable workflows, auto activity logging, and data syncing. Customisable workflows cater to individual business processes.; ; The Contact Centre integrates seamlessly with leading CRM services like Salesforce, NetSuite, Microsoft Dynamics, and Zendesk, alongside support for other systems via Web Services or standard APIs. Our Professional Services team assists in customisation of existing integrations or creation of new ones based on project requirements. Custom integrations can encompass advanced functionalities like populating audio file links in CRM notes, custom inbound routing tables, advanced IVR features, and more.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is highly adaptable to meet the specific needs of each Buyer. For example, individual requirements for Contact Centre operations - such as routing voice, chat, email, digital bot, or voice bot contacts, defining agent skill levels, determining in-queue treatments for end-customers, and configuring real-time and historical reporting - are accommodated seamlessly. ; ; Additionally, customisation extends to integration needs, whether for standard integrations or applications unique to a Buyer's organisation. In Unified Communications (UC), Buyers can integrate 8x8’s capabilities into platforms such as MS Teams. Each user can have a tailored persona, ensuring their unique UC needs are addressed. For instance, users may opt for call recording or need to participate in hunt groups. Therefore, our solutions is customisable to meet the communications requirements of each Buyer.

Scaling

• Independence of resources: 8x8's cloud-based communication services offer unparalleled scalability, anticipating resource needs for deployment and growth. Our technology scales horizontally, unconstrained by limited resources, and leverages Machine Learning (ML) and Artificial Intelligence (AI) algorithms to forecast bandwidth, carrier access, and hardware requirements. Systems automatically adjust resources based on load, with rigorous review by our architecture team to ensure reliability, availability, and security. Dedicated quality assurance teams conduct thorough testing against replica production platforms to uphold 8x8 standards, including load testing. This approach ensures seamless scalability and robust performance, guaranteeing our ability to support both existing and new Buyers effectively.

Analytics

• Service usage metrics: Yes
• Metrics types: We equip our end users with comprehensive metrics spanning all solution facets. From network call quality to AI-driven content analytics, insights cover voice calls, chat, email, live web, chat, and AI bot technology. Our customisable report templates empower users to highlight relevant KPIs in preferred formats, tailoring reports to their specific needs. This flexibility ensures visibility onto critical metrics, facilitating informed decision-making and optimisation. Whether monitoring call quality or analysing AI interactions, our solution enables effective data utilisation for enhanced performance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: 8x8

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: 8x8's Analytics applications enable users to export data in CSV, XLS, or PDF formats directly from our native interfaces. Additionally, the service offers APIs that allow querying databases to retrieve reporting data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • Reporting APIs, e.g., PowerBI

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We strive to maintain our services available to Buyers, covering system availability and call quality. 8x8 ensures a consistent and reliable end-user experience through a highly available architecture. All service availability calculations and determinations are based on 8x8's records and data.
• Approach to resilience: A dedicated Architecture team conducts thorough reviews of all significant changes to service definitions and products before their release. This review involves scrutinising design and implementation to identify potential service risks. System components undergo systematic evaluation and risk assessment using the "Failure Mode and Effects Analysis" methodology. Risks are scored based on factors such as methods of failure detection, automation of failover, failover duration, severity of failure impact, and likelihood of occurrence. If a component or system poses an unacceptable risk, the proposed solution is rejected, and engineers are tasked with refining the solution or providing mitigations. Mitigations may include implementing faster detection methods, adding redundancy, reducing recovery times, or making lower-level software changes to enhance resilience against failure modes.
• Outage reporting: The 8x8 Network Operations Centre (NOC) provides management alerts for any Buyer-impacting outages or security breaches. These alerts are sent via dedicated messaging channels to responsible individuals globally and include an audio conference bridge for immediate collaboration. The support organisation is also included in the notification group and follows a dissemination process to inform Buyers using a web-based Support Portal.; ; In cases where multiple Buyers are affected, a Master ticket is generated, and all Buyer portals are automatically updated with relevant information from the Master ticket. Updates to the Master ticket are made as events occur, with multiple changes consolidated into single updates when necessary. Each update message specifies when the next update will be issued, if there are no changes in the interim.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: All 8x8 users are authenticated using 8x8's SSO system. 8x8 products can be integrated into a Buyer's own solution using SAML2. Tokens are issued only on successful authentication.
• Access restrictions in management interfaces and support channels: 8x8 maintains stringent access controls by assigning unique user IDs with robust passwords, adhering to the latest NIST guidelines. Multi-Factor Authentication (MFA) is mandatory for all access, leveraging a well-known Single Sign-On (SSO) provider. Access by 8x8 employees is meticulously logged, including IP addresses, and is under constant monitoring by both IT and Security Information Event Management teams.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: 8x8 operates without a distinct Privileged Access Management (PAM) system. Instead, we establish accounts and privileges according to a minimum access and need-to-know basis. While we do not employ a dedicated PAM tool, our access controls incorporate measures such as Role-Based Access Control (RBAC), Least Privilege, and need-to-know principles for both normal and privileged user access. These practices ensure that users only have access to the resources essential for their roles, maintaining robust security standards akin to those offered by a PAM tool.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 30/10/2015
• What the ISO/IEC 27001 doesn’t cover: 8x8's ISO 27001 certification does not extend to include the software or platform.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 07/05/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: 8x8 has completed a CSA CAIQ self assessment, covering all aspects of our service. However, 8x8 does not have an official certification.
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-Lign
• PCI DSS accreditation date: 2018
• What the PCI DSS doesn’t cover: Buyers' PCI environment is covered by 8x8's Attestation of Compliance (AOC), which includes the products we offer for PCI solutions along with our XCaaS series.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • FISMA / NIST
  • SOC2
  • HIPAA (Health Insurance Portability and Accountability Act)
  • PCI-DSS SAQ D (Self-Assessment Questionnaire D)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • FISMA (Federal Information Security Management Act) / NIST (National Institute of Standards and Technology) • SOC2 • HIPAA (Health Insurance Portability and Accountability Act) • ISO 9001 Quality • UK CPNI (Centre for the Protection of National Infrastructure) • Cyber Essentials Plus • PCI-DSS SAQ D (Self-Assessment Questionnaire D)
• Information security policies and processes: 8x8 adheres to a comprehensive set of policies, standards, and procedures that are in line with the NIST framework. The Chief Information Security Officer (CISO) and their team are responsible for establishing security policies and standards. The Product group, led by Chief Product Officer (CPO), is tasked with executing these policies, developing associated processes, and implementing necessary systems. This group oversees product, project, engineering, operations, and quality assurance teams.; ; On an annual basis, 8x8’s security team conducts a formal review of all security policies. Reviewers include members of the security team, subject matter experts, and executive staff from 8x8. The purpose of these reviews is to assess the accuracy and relevance of each security policy and to align on any necessary updates.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We implement a comprehensive Change Management process that evaluates the risk associated with proposed changes, plans for potential rollbacks, and communicates change schedules to both the service desk and Buyers to ensure smooth execution. All changes with potential risks undergo thorough review and approval by the relevant manager before implementation is considered.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: 8x8's Vulnerability Management program is operated by a dedicated security team. Upon identifying vulnerabilities through internal channels, the 8x8 bounty program, or responsible disclosure, tickets are generated and prioritised according to their criticality. While the specific tools employed by third parties are undisclosed, internally, 8x8 uses both Dynamic Application Security Testing (DAST) and Static Application Security Testing (SAST) tools for vulnerability assessment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 8x8 employs robust monitoring systems, used by the Security Information and Event Management (SIEM), Network Operations Centre (NOC), and engineering teams. This monitoring spans basic signals to low-level devices to detailed performance metrics and anonymised usage patterns from application logs. Intrusion Detection Systems (IDS) are deployed to detect any unusual activities indicating security issues.; ; Additionally, all logs and events are integrated into redundant service performance monitoring systems, ensuring the network’s health is continuously tracked. Any breaches triggering threshold breaches prompt NOC alerts. Buyers affected by confirmed breaches are promptly notified, maintaining transparency and swift response protocols.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We will issue management alerts in the event of service-affecting incidents or security breaches. These alerts are transmitted through dedicated messaging channels to designated individuals worldwide and incorporate an audio conference bridge for immediate communication. Additionally, our support organisation employs a structured dissemination process for Buyer reporting, leveraging a web-based Support Portal for efficient and transparent communication.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The Supplier’s approach to protecting the environment is detailed in our Environment Policy and guided by certification to internationally recognised standards and systems including ISO14001:2015. The Supplier has internal policies regulating water usage, waste disposal, minimising single-use plastics and carbon emission reduction. ; ; In April 2023, we received validation from the Science Based Target initiative (SBTi) for the following carbon-reduction goals: ; • Net zero by 2040 with a 90% reduction in value chain emissions (Scope 1, 2 and 3). ; • Reducing operational emissions (scopes 1 and 2) by 90% and scope 3 emissions by 50% by the end of 2030.; • Reducing operational emissions (scopes 1 and 2) by 60% and scope 3 emissions by 25% by the end of 2025. ; ; As of February 2024, the Supplier has reduced operational emissions by 45% (baseline FY2020). Here are some examples of the actions we’re implementing to achieve our goals:; • A stringent Code of Conduct requiring suppliers to have a board-approved carbon reduction plan with SBTi-aligned Net Zero goals and interim targets.; • Continuing to source 100% renewable electricity to power our network where we control the bill.; • Delivering a Mast De-Carbonisation Project to drive the landlords of third-party sites to source green electricity. In 2023, the Supplier has de-carbonised 1,128 masts.; • Transitioning our fleet of over 4,000 vehicles to electric by the end of 2030.; • Free-of-charge carbon footprint estimations for our solutions, so customers are better equipped to implement technology sustainably. Our model has been certified by the Carbon Trust.; ; The Supplier also aims to achieve zero waste operations and zero waste products by the end of 2025. To support this, all customers (including public sector organisations) can receive cash for trading in their unwanted devices and a minimum of 95% of this waste is recycled.

  Covid-19 recovery

  Immediate response to the pandemic:; The Supplier’s priority during the COVID-19 pandemic was to ensure that communities were safe and supported. Actions included:; • Providing 40GB of free data a month to support home-schooling families struggling to connect during lockdown. ; • Offering any customer who worked for the NHS an extra 10GB of data monthly for six months from Summer 2020. ; • Partnering with environmental charity, Hubbub, to launch ‘Community Calling’, which works with 400+ local community organisations to re-distribute smartphones to people who need them most. ; • Offering vulnerable customers on mobile contracts unlimited minutes and an extra 10GB of data ; • Launching an Essential Broadband tariff for existing customers who receive Universal Credit, Pension Credit, Income Support, Income-based Jobseekers Allowance and/or Income-based Employment Support. ; ; Continued support for those impacted by COVID-19: ; The Supplier recognises that COVID-19 exacerbated existing economic and social challenges, and created new ones, so we’re continuing to contribute to economic recovery and support the most vulnerable. Actions include:; • Continuing to provide return-to-work opportunities – the Supplier recently announced 200 new entry-level positions being created in 2024.; • To ensure our customers can access the information they need, the Supplier offers over 60 zero-rate sites including National Energy Action, Citizens Advice and National Debtline.; • 9.7 million people are now eligible to benefit from the Supplier’s Essential Broadband tariff.; • In 2022, the Supplier provided a £400,000 grant fund to launch the Tech Lending Community. This initiative makes tablets and free data available to community organisations supporting vulnerable individuals across the UK, all while extending the life of second-hand tech. ; • In June 2021, the Supplier announced its support for the ‘Together Coalition’, by offering grants of £1,000 to 400 small charities that champion and celebrate the community spirit, belonging and togetherness across the UK.

  Tackling economic inequality

  The Supplier is committed to tackling economic inequality across the UK. This includes: ; • Hiring over 2,600 apprentices since our award-winning scheme began in 2008. Our ‘blind recruitment’ process opens opportunities to those who have potential but may lack relevant experience.; • Working with organisations, such as ‘Blind in Business’ and ‘Step into STEM’ to help create opportunities for groups often facing barriers to employment. ; • Supporting business creation and growth, through Wayra (start-up cohort) and 5G accelerator hubs. ; • Hosting a virtual work experience programme for 14–16-year-olds, focused on driving diversity in STEM careers.; ; The Supplier works directly with our customers to provide employment and upskilling opportunities in their communities. For example, our nationwide network of 170+ ‘Future Careers Ambassadors’ provides support and guidance to pupils from groups traditionally underrepresented in STEM. The Supplier pays around £2.5m every year through the Apprenticeship Levy and has spent 55% of the levy to date on apprenticeships (versus a UK average of 39%). ; ; Additionally, the Supplier has a significant focus on addressing digital exclusion since this is a key barrier to economic equality. By 2025, we aim to:; • Connect 1 million digitally excluded individuals.; • Equip 6 million people with digital skills, confidence, and tools.; ; The Supplier’s customers benefit from access to subject matter experts in this space, as well as our established partnerships. Our digital inclusion initiatives include:; • Partnership with the Good Things Foundation to create the National Databank, which provides free-of-charge SIMs for individuals experiencing data poverty. Since 2022, over 78,568 SIMs have been distributed. ; • The Supplier’s nationwide ‘Connect More’ programme enables our employees to use their five paid volunteering days to deliver digital skills training through local authority and third-sector drop-in centres. ; • As part of our ‘Community Calling’ initiative, over 18,292 phones have been re-homed.

  Equal opportunity

  The Supplier is dedicated to tackling inequality and enabling everyone across the UK to fulfil their potential.; The Supplier’s diversity, equity, and inclusion strategy, ‘All In’, sets bold ambitions to be achieved by 2027. These are measured and reviewed regularly to ensure that the Supplier is on track.; To support ‘All In’, the Supplier has created an Inclusive Recruitment Programme to ensure our end-to-end recruitment journey for internal/external talent is fully inclusive.; The Supplier also reduces barriers through our policies aimed at providing the right support and flexibility for all employees. This includes:; • Industry-leading Family Friendly people policies which include up to 26 weeks’ paid maternity and adoption leave, 14 weeks’ paternity leave and up to 12 weeks’ paid neonatal leave, plus paid time off for caring, bereavement, emergencies, and more.; • Optimising our workplace adjustment process in collaboration with industry leaders, ‘Microlink’.; • Our ‘Work Smarter, Live Better’ hybrid working policy empowers our people to work in a way that helps them thrive.; • Integrating an ‘Adjustment Passport’ into our HR system, which provides comprehensive documentation of the accommodations provided for employees. This eliminates the necessity to divulge personal information.; • Regularly collaborating with our employee networks which represent the LGBTQ+ community, gender, disabled people, people who are neurodivergent, unpaid carers, and underrepresented ethnic groups.; • Signing up to the Government’s Disability Confident scheme and working towards achieving the Level 2 Disability Confident Leader standard. ; • Attaining the 'Carers Confident' Level 1 classification and actively progressing toward Level 2. ; • Funding gender transition treatment for our transgender and non-binary employees and helping them access medical care and support.; ; Additionally, all our suppliers must provide a Modern Slavery Transparency Statement detailing the actions they have taken to minimise the risk of Modern Slavery in their operations and supply chains.

  Wellbeing

  Improving Health and Wellbeing:; The Supplier promotes a culture of health, education, and wellbeing so that we can support all employees, both personally and professionally. ; Our ‘Thrive’ programme provides a comprehensive range of advice, tools and policies to ensure our people can be their best at work. As part of Thrive, our employees have free 24/7 access to confidential support and advice from trained therapists via Bupa Healthy Minds. Our people can also access free online treatment, such as Computerised Cognitive Behavioural Therapy.; The Supplier offers the following management development modules: ; 1) Stamp Out Stigma: Managers’ mental health awareness; 2) Anxiety and Depression: Managers’ toolkit; 3) Workplace Stress: Managers’ survival kit. ; To support physical wellbeing, the Supplier’s employees are enrolled on the Bupa Medical plan from day one. Our people can even choose to extend this to their partner and/or children by paying an amount every month. The Supplier also offers a Ride-to-Work scheme to help our people improve their fitness, reduce their carbon footprint, and save money on the cost of a bike. ; Personal development also has a crucial role in wellbeing, so the Supplier ensures that our people have the right knowledge, skills and behaviours to reach their full potential. We have a wealth of learning and development tools available, including unlimited access to 16,000+ online courses on LinkedIn Learning, which are taught by passionate real-world professionals.; ; Community Integration:; When delivering social value propositions, the Supplier prioritises collaborating with the community to help deliver a shared vision for the area. This includes partnering with the public sector, private sector, and third sector.; Additionally, all the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person. Since 2023 alone, our people have supported over 443 charitable causes.

Pricing

• Price: £3.65 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.