ERNST & YOUNG LLP

EY Grants Accelerator (EYGA) - SaaS

Powered by Microsoft and born in the cloud, EY Grants Accelerator brings together world-class economic and financial policy design, fraud detection, cybersecurity, risk and program management, and digital product development knowledge to deliver a rapidly deployable, integrated solution for the end-to-end grants management process.

Features

• No-code publish of forms on customer portal from admin workspace
• Built-in side-by-side document viewer in review checklists
• Automated roll-up calculations of awards, obligations, and expenditures
• Robust data collection functionality
• Multi-language portal support
• E-signature and formal document management
• Native charts and views, plus pre-built dashboards
• Native integration across Microsoft ecosystem (Outlook, Teams, Azure AD)
• Best-in-class platform security backed by Microsoft, including MFA
• AI-driven document intelligence, recognition, and data extraction

Benefits

• Highly scalable architecture, based in the Azure cloud
• Enhanced security and fraud-prevention measures (AuthID)
• Automation to minimize manual effort and improve quality of review
• Ability to use the external-facing portal in multiple languages
• External-facing portal is fully accessible on mobile device
• Tailored real-time insights using robust and customizable dashboard capabilities
• Integrations to save time, eliminate errors and improve data quality
• Can take as little as 3 weeks to deploy
• Integrated solution and connected data becomes single source of truth
• Typically > 300% improvement in review efficiency

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eytenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

901069953431474

Contact

EY Tenders
+44 (0) 20 7951 2000
eytenders@uk.ey.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Uses Microsoft Azure Cloud and Business Applications.
• System requirements:
  • Modern Web browser (e.g. Microsoft Edge & Google Chrome)
  • Internet connection

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We operate with strict response SLAs that vary depending on the priority of the incident raised with us. For major incidents (P1/P2) we respond within 1 hour and for P3 incidents, within 2 hours. We operate from Monday – Friday. Incidents received on the weekends will start their response SLA on Monday morning. For critical incidents, we also provide regular updates every hour to ensure our clients know the latest information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer a flexible range of support packages designed to meet diverse business needs. Our Essentials Support provides reactive, break-fix assistance, ensuring your teams can quickly recover from incidents and minimize downtime. For organizations seeking a more proactive approach, our Premier+ Managed Service includes a dedicated Service Delivery Manager, problem management, regular service reviews, and strategic roadmap guidance. This helps you maximize your return on investment and extend the life of your systems.; All our support packages operate on a ticket-based system, with pricing tailored to the number of tickets and the level of support required. To further enhance your experience, we offer flexible bolt-on options for Premier customers, such as unlimited tickets, 24/7 phone support, advanced monitoring, and support for system changes or enhancements. With this flexible structure, we ensure you receive the right level of support to keep your systems running smoothly and your business fully supported at all times
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Train the trainer and admin training is standard with additional help and training optionally as required.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 A
• End-of-contract data extraction: The grants data can be extracted from the EYGA web application
• End-of-contract process: Notice period for user to download their data for 60 days.; Access to software is then removed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference in user experience, the mobile version has been developed to be accessible and responsive.
• Service interface: Yes
• Description of service interface: The solution is built upon Microsoft Power Platform which provides administrators with a unified portal to administrate the service. The Grants Accelerator also comes packaged with client access apps for management of the service
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Power Platform provides an accessibility checker tool and an Accessibility Insights Tool that can perform automated and manual checks against WCAG2.2 AA. Our Grants Accelerator portal is built to client specifications on accessibility, and we use these tools to validate accessibility once configured.
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: The Microsoft Power Platform API enables organisations to automate environment setup and management tasks programmatically. To set up the service, users must authenticate via Azure Active Directory using OAuth 2.0 and register an application to obtain an access token. Through the API, environments can be provisioned by specifying parameters such as region, type (Production or Sandbox), and capacity. Dataverse databases can also be enabled during setup, provided the tenant holds the necessary licences.; Once configured, users can make changes through the API, including updating environment settings, managing capacity, and enabling or disabling features. The API supports importing and exporting solutions—such as apps, flows, and tables—facilitating CI/CD automation. Additionally, administrators can assign or revoke user roles and permissions and update connectors or flows for integration with external systems.; However, there are limitations. Certain administrative actions, such as deleting environments, require Power Platform Admin privileges. Not all UI-based features are exposed via API, and some advanced configurations may need manual intervention. API calls are subject to throttling, and licensing constraints apply for premium connectors and Dataverse. Regional availability and strict compliance with Azure AD authentication and role-based access control also govern usage.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service via standard MS power platform functionality. Power Platform provides a customiser portal to allow users to fully customise the entire solution. The EYGA product allows users to customise the front end web portal and back end administrator workspace app, allowing customer administrators to customise and own the system after implementation. All customisations can be made in a low code use interface.

Scaling

• Independence of resources: Auto-scaling and balancing of resources implemented in application infrastructure using Microsoft Azure.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are reported via Microsoft, who provide an admin centre that supplies core metrics on service uptime and performance- EYGA also comes with an Administration app that provides dashboards on core events that happen within the app (logs, events, audit)
• Reporting types:
  • API access
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The web application allows designated users to export data into Excel spreadsheets
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is provided by the Microsoft Cloud and their SLAs for Dynamics 365 and Power Platform.
• Approach to resilience: Provided by Microsoft Azure.
• Outage reporting: Email alerts and self service dashboard provided by Microsoft.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Users must be setup within MyEY to access EYGA. In addition to this, the user must also be setup within EYGA to assign the correct role which will enable the relevant permissions to that user. Both of these steps must be completed for EYGA to be accessed.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: EY operates under a globally consistent Information Security Management System (ISMS) aligned with ISO/IEC 27001:2013. The EY Global Information Security Policy (Code of Connection) defines mandatory security controls, roles, and responsibilities across all service lines and geographies. ; ; Key elements include:; Policy Framework; EY Global Information Security Policy and supporting standards are reviewed annually and approved by the Policy Approval Governance Committee.; ; Policies cover domains such as access control, asset management, communications security, incident management, and business continuity.; ; Mandatory compliance is enforced for all EY personnel and third parties handling EY or client information. ; ; Compliance Processes; ; Internal and external audits, vulnerability scans, and security certifications (ISO 27001, SOC 1 & SOC 2 Type 2, Cyber Essentials Plus).; ; Risk assessments and gap analyses conducted annually and upon significant system changes.; ; Documented remediation plans or approved exceptions for noncompliance, monitored by the Information Security Compliance Specialist. ; ; Technical Controls; ; Full disk encryption, multi-factor authentication, intrusion detection/prevention, automated patching, and vulnerability assessments.; ; Physical security measures at all EY premises and data centers.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The platform implements an ITIL-based service request, incident, change and problem management process through which EY teams authorize and help manage all changes within the Platform. This process is inclusive of all network security devices with security changes requiring independent approval through EY Information Security.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: EY follows best practice and industry standards. Further information can be provided upon request.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: EY follows best practice and industry standards. Further information can be provided upon request.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: EY follows best practice and industry standards. Further information can be provided upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Tuesday 28 March 2023
• What the ISO/IEC 27001 doesn’t cover: Covers ISMS that covers systems, assets and processes related to all client data that is stored, processed and transferred to EY
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Friday 13 October 2023
• What the ISO 9001 doesn’t cover: Covers Facilities Management activities at EY UK offices
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 34a30969-df95-41bd-806c-23bd6bc79e05
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 756f2a85-2b14-4347-8230-35a941505f62
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eytenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.