MASTER SOFTWARE SOLUTIONS LTD
Bespoke Software Development
We leverage Microsoft technologies, Azure Cloud and latest front-end tools to develop web applications tailored to your business needs.
Features
- End-to-end project management for bespoke web applications
- Requirements gathering and business analysis
- UI and UX Design
- Solution architecture using Microsoft technologies
- Cloud first approach using Microsoft Azure
- Agile methodology
- Automation using Continuous Integration/Delivery
- On-going support and maintenance of existing applications
Benefits
- One stop shop for all your Cloud development needs
- Improve security (always up-to-date)
- Reduce infrastructure maintenance costs
- Accommodate changing requirements and still deliver on time
- Leverage built-in disaster recovery, resilience and scalability
- Small company = Less overheads = Better Costs
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
9 0 1 7 8 5 0 7 4 6 5 0 1 3 1
Contact
MASTER SOFTWARE SOLUTIONS LTD
Sai Krishna Siddula
Telephone: 07944145034
Email: info@mastersoftware.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Application management
Managed Public cloud
- Application management
Managed Hybrid Cloud
- Application management
Service scope
- Service constraints
- We provide support remotely. Our customer service agents are available via email, phone or MS teams. However, in cases where we need to be physically present in the client organisation to solve an issue, our team can travel and work as needed.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support is available 09:00–17:00 UK, Monday–Friday (excl. bank holidays). Within support hours we aim to acknowledge: P1 within 1 business hour, P2 within 4 business hours, P3 within 2 business days, P4 within 5 business days. Target resolution: P1 4 business hours; P2 12 business hours; P3 4 business days; P4 10 business days. Weekends/out‑of‑hours: tickets are logged automatically and picked up next business day; SLAs apply only during support hours. Planned maintenance is performed out of hours with prior notice and does not consume SLA time.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Standard Support (included in annual license): UK based support desk, 09:00–17:00 UK Mon–Fri (excl. bank holidays). Standard Support SLA targets: P1 acknowledgement 1h / resolution target 4h; P2 4h / 12h; P3 2WD / 4WD; P4 5WD / 10WD. Standard support is aimed at resolving application faults, login difficulties, and access issues swiftly. It covers triage, incident management, status updates and planned‑maintenance notices. Premium Support & Advisory (optional and charged separately) delivers proactive, hands-on guidance to help your teams maximise system performance e.g. users and roles management, supplementary training sessions, updates to reports and dashboards, modifications to custom fields, bulk data updates, and scheduled quarterly review meetings. Premium support hours operate on a "use it or lose it" basis, with unused hours not transferrable to future periods. A dedicated account manager will be assigned to you, providing regular meetings and acting as your main point of contact. Any configuration changes are managed through formal change requests, with a clear quote provided for approval. Once approved, our team will prioritise and deliver the changes, keeping you updated on progress throughout.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £700.00 | £700.00 |
| Associate business architect | £700.00 | £700.00 |
| Business architect | £700.00 | £700.00 |
| Lead business architect | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £700.00 | £700.00 |
| Senior data architect | £700.00 | £700.00 |
| Chief data architect | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £700.00 | £700.00 |
| Senior enterprise architect | £700.00 | £700.00 |
| Lead enterprise architect | £700.00 | £700.00 |
| Principal enterprise architect | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £700.00 | £700.00 |
| Network architect | £700.00 | £700.00 |
| Lead network architect | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £700.00 | £700.00 |
| Lead security architect | £700.00 | £700.00 |
| Principal security architect | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £700.00 | £700.00 |
| Solution architect | £700.00 | £700.00 |
| Senior solution architect | £700.00 | £700.00 |
| Lead solution architect | £700.00 | £700.00 |
| Principal solution architect | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £700.00 | £700.00 |
| Technical architect | £700.00 | £700.00 |
| Senior technical architect | £700.00 | £700.00 |
| Lead technical architect | £700.00 | £700.00 |
| Principal technical architect | £700.00 | £700.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £700.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £700.00 | £700.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £500.00 | £500.00 |
| Principal cyber security audit and assurance | £500.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £500.00 | £500.00 |
| Lead cyber security governance and risk manager | £500.00 | £500.00 |
| Principal cyber security governance and risk manager | £500.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £500.00 | £500.00 |
| Lead cyber security monitoring | £500.00 | £500.00 |
| Principal cyber security monitoring | £500.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £500.00 | £500.00 |
| Lead cyber security incident response | £500.00 | £500.00 |
| Principal cyber security incident response | £500.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £500.00 | £500.00 |
| Lead cyber security vulnerability management | £500.00 | £500.00 |
| Principal cyber security vulnerability management | £500.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £500.00 | £500.00 |
| Lead cyber security digital forensics | £500.00 | £500.00 |
| Principal cyber security digital forensics | £500.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £500.00 | £500.00 |
| Lead cyber security penetration testing | £500.00 | £500.00 |
| Principal cyber security testing | £500.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £500.00 | £500.00 |
| Lead cyber security secure systems architecture and design | £500.00 | £500.00 |
| Principal cyber security secure systems architecture and design | £500.00 | £500.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £350.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £350.00 | £350.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £400.00 | £400.00 |
| Junior frontend developer | £400.00 | £400.00 |
| Frontend developer | £400.00 | £400.00 |
| Senior frontend developer | £400.00 | £400.00 |
| Lead frontend developer | £400.00 | £400.00 |
| Head of frontend development | £400.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £400.00 | £400.00 |
| Junior developer | £400.00 | £400.00 |
| Developer | £400.00 | £400.00 |
| Senior developer | £400.00 | £400.00 |
| Senior developer - management | £400.00 | £400.00 |
| Lead developer | £400.00 | £400.00 |
| Lead developer - management | £400.00 | £400.00 |
| Principal developer | £400.00 | £400.00 |
| Principal developer - management | £400.00 | £400.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Ac6aec85-180b-4bc5-b95e-dab55d6111d1
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 7129ede8-95b7-45b8-8112-06abb6f552e3
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Ensuring new workers are informed of their right to join a trade union
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Introducing transparency to pay and reward processes
- Working conditions which promote an inclusive working environment and promote retention and progression
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@mastersoftware.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.